401 Cx Consultant jobs in the Philippines

Job Summary

As an SAP SD/CX Consultant, you will be the part of our team of experts responsible for creating a detailed blueprint, developing solutions and providing application support for any of the following SAP Sales, Customer Experience(CX) and related areas:

• Sales & Distribution (SD)
• Customer Relationship Management (CRM)
• Cloud4Customer (C4C)
• Sales, Service or Marketing Cloud
• Customer Data Cloud
• CallidusCloud
• Entitlement Management
• Billing and Revenue Innovation Management (BRIM)
• Contract Account Receivable and Payable (FI-CA)
• Emarsys
• Vistex
• SAP TM Transportation Management

Key Responsibilities

• Provide business, functional and technical support on SAP Sales and CX solutions
• Gather requirements and assess gaps in the current business processes and configurations
• Provide technology consulting expertise to develop alternatives and recommendations to address gaps
• Develop solutions for SAP Sales and CX requirements
• Lead testing and defect resolution of implemented SAP Sales and CX solutions
• May be required to travel out of the country to drive workshops and training sessions with clients

Functional Experience

Requirements

• Must possess at least a Bachelor's/College Degree
• Preferably 2+ years' experience in any SAP Sales and CX solutions as a functional/technical consultant
• Must demonstrate knowledge of the dependencies and integration with other SAP areas.
• Ready to travel out of the country for possible onshore responsibilities, such as providing technology consulting expertise, and driving workshops and training sessions.

Key Skills

• Good interpersonal skills, including strong verbal and written communication.
• Able to work under pressure without any supervision, and a good team player.

The Customer Journey Expert (CJE) has end-to-end responsibility for the development, management, harmonisation and phasing out of commercial products and services with a view to achieving an optimum customer experience. The CJE works most of its time in a squad within ING's Agile organization. Works together with other experts to achieve the squad's mission. Has expertise in the areas of functional support, product development and process optimisation. A CJE is also a member of a Product development team where he or she works on its craftsmanship. In the product development area we will build and extend craftsmanship on developing, innovating and safeguarding knowledge in the field of the Wholesale Banking Loan Servicing expertise with a view to achieving an optimum customer and user experience.

Key responsibilities:

• You are representing the voice of the customer and internal users and focus on continuously improving the digital payments journeys we are offering;
• You focus on continuously improving the digital journeys we are offering;
• You are able to simplify solutions and processes and tell the story clearly to our Lending Operations colleagues;
• You are able to develop, implement and communicate the roadmap around the squad vision;
• You perform functional support to the main users of our applications;
• You define business requirements for the development of products and services;
• Ensure our licence to operate by secure and flawless 24/7 operations while ensuring regulatory compliance

Proven track record and skills

• Bachelor and/or Master degree

• Experience on Data Quality – Dama Dimensions

• Experience in Data Governance / management

• Experience in training/working with business data stewards, data owners, etc.

• Experience in handling Data Quality tools

• Translating business requirements into functional specifications / user stories.

• Show structural thinking skills to resolve issues and define solutions.

• Experience/affinity with Wholesale Banking Product Area(s) and/or Lending products and IT is

a plus;

• Experience in supporting a global/local user community;

• Minimum of 3-6 years of working experience in this area;

• Excellent level of English both oral/written

• Proactive, willing to learn, staying for the long haul

Optional:

• Basic SQL for data querying

Department

Customer Journey Management

Job posted on

Sep 09, 2025

Employee Type

Probationary

Experience range (Years)

3 years - 5 years

Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our CustomerServiceOperations Team is dedicated to delivering exceptional airport and inflight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in CustomerService, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Pacific's values for service, operational excellence, and air transport reliability.

At Cebu Pacific, everyJuan's moments matter. Join our CustomerServiceOperations team as Manager, Customer Journey and create meaningful moments and connections for our passengers. Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site

Duties and Responsibilities

• Continuous monitoring of operations and ensures safety and security of all crews and passengers
• Manage and oversee customer service agents to achieve operational excellence and provide good passenger experience.
• Supports and mobilizes the Network Control Center and ground operations teams to ensure effective handling of emergencies and accidents, irregular operations, flight disruptions, and other airport contingencies.
• Facilitates exercises, and reviews in developing contingency plans and manual procedures to ensure compliance to regulatory bodies and the company policy.
• Proactively manage flight disruptions and irregularities and activate crisis management, if necessary.
• Ensure that all passengers are cared for and informed through disruption management and service delivery tools.
• Develop relationships with both internal and external airport stakeholders, which includes but not limited to: authorities, suppliers, service providers, and others
• Ensure proper management of flight disruptions is attained as well as positive guest recovery as per the company policies and standards.
• Increase customer satisfaction through proper communications by providing an appropriate level of transparency and accountability throughout the disruption management process

Qualifications

• Must be a college graduate of any four-year course
• Must have had at least three (3) years of customer handling experience or airport front line operational experience
• Must have at least two (2) years of experience in a supervisory / managerial capacity
• Preferably with experience and background in all facets of airport operations and systems
• Must be willing to work in a onsite arrangement and be based in Pasay

Why Join Us:

• We are the first Great Place to Work certified airline in Southeast Asia.

• We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.

• Be part of a forward-thinking team that values innovation and continuous improvement.

• Play a key role in developing and nurturing the talents that drive our success.

• Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.

• Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners

• Be assured of a comprehensive healthcare coverage upon hire.

Your moment matters. Be a Moment Maker

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application do cu ments. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.

• REQ
• 22/09/2025
• Customer Journey
• Makati City, Filipijnen
• ING Hubs

Your role as Customer Journey Epert

The Customer Journey Epert (CJE) has end-to-end responsibility for the development, management, harmonisation and phasing out of commercial products and services with a view to achieving an optimum customer eperience. The CJE works most of its time in a squad within ING's Agile organisation. Works together with other eperts to achieve the squad's mission. Has epertise in the areas of functional support, product development and process optimisation. A CJE is also a member of a Product development team where he or she works on its craftsmanship. In the product development area we will build and etend craftsmanship on developing, innovating and safeguarding knowledge in the field of the Wholesale Banking Loan Servicing epertise with a view to achieving an optimum customer and user eperience.

Your key responsibilities

• You are representing the voice of the customer and internal users and focus on continuously improving the digital payments journeys we are offering;
• You focus on continuously improving the digital journeys we are offering;
• You are able to simplify solutions and processes and tell the story clearly to our Lending Operations colleagues;
• You are able to develop, implement and communicate the roadmap around the squad vision;
• You are able to perform (automated) testing and facilitate and support user acceptance testing for new releases;
• You perform functional support to the main users of our applications;
• You define business requirements for the development of products and services;
• Ensure our licence to operate by secure and flawless 24/7 operations while ensuring regulatory compliance;
• You understand the payment / settlement solutions in scope of your squad.

We are looking for

Proactive and ambitious CJE who can add value based on his/her in depth knowledge about Wholesale Banking Lending and has working knowledge on credit rating/financials and likes to work in a combined business/IT environment. You are passionate, bring new ideas, are open to others suggestions and a great team player. You have good communication skills and open to learn new skills. You are on top of market trends and would be at ease talking about how technology as well as Lending is evolving.

Proven track record and skills

• Bachelor / master's degree;
  E- perience/affinity with Wholesale Banking Product Area(s) and Lending products
  E- perience with process optimization and/or business analysis;
  E- perience with software delivery process
  E- perience with end to end process/ design workflow
  E- perience with testing support
  E- perience in supporting a global user community
• Familiar with the Agile Way of Working;
  Minimal 5-10 years of working e- perience in this area
  E- cellent level of English.

Your place of work

Eplore the area

Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

Your role as Customer Journey Expert

The Customer Journey Expert (CJE) has end-to-end responsibility for the development, management, harmonization and phasing out of commercial products and services with a view to achieving an optimum customer experience. The CJE works most of its time in a squad within Company's Agile organization. Works together with other experts to achieve the squad's mission. Has expertise in the areas of functional support, product development and process optimization. A CJE is also a member of a Product development team where he or she works on its craftsmanship. In the product development area we will build and extend craftsmanship on developing, innovating and safeguarding knowledge in the field of the Wholesale Banking Loan Servicing expertise with a view to achieving an optimum customer and user experience.

Your key responsibilities

• You are representing the voice of the customer and internal users and focus on continuously improving the digital payments journeys we are offering;
• You focus on continuously improving the digital journeys we are offering;
• You are able to simplify solutions and processes and tell the story clearly to our Lending Operations colleagues;
• You are able to develop, implement and communicate the roadmap around the squad vision;
• You perform functional support to the main users of our applications;
• You define business requirements for the development of products and services;
• Ensure our licence to operate by secure and flawless 24/7 operations while ensuring regulatory compliance;

Qualifications

• Bachelor and/or Master degree
• Experience on Data Quality – Dama Dimensions
• Experience in Data Governance / management
• Experience in training/working with business data stewards, data owners, etc.
• Experience in handling Data Quality tools
• Translating business requirements into functional specifications / user stories.
• Show structural thinking skills to resolve issues and define solutions.
• Experience/affinity with Wholesale Banking Product Area(s) and/or Lending products and IT is a plus;
• Experience in supporting a global/local user community;
• Minimum of 3-6 years of working experience in this area;
• Excellent level of English both oral/written
• Proactive, willing to learn, staying for the long haul
• Basic SQL for data querying
• Location: One Ayala, Makati, Philippines
• Working Setup : Hybrid 3x onsite, 2 days WFH

Overview Function Description

Function description

Business Analyst (CJE) within Global KYC

Within Global KYC, we are looking for a Business Analyst (BA) for Customer Due Diligence (CDD). In that role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

What you'll do

As a BA you take an active role in the refinement of the user stories. You support the Product Owner (PO) and squad with your Pega application and KYC process knowledge, ensuring compliancy by design. You refine the roadmap and guarantee that the business requirements and non-functional requirements are translated to the IT Solution requirements.

As a Business Analyst in Data Integration squad, you are responsible for keeping the bank and its customers safe by providing integration capabilities between the KYC application and third parties, both within and outside the KYC Tribe, that support the Customer Due Diligence process.

Particularly for KYC, we are looking for Analysts with a track record in successfully transforming complex KYC requests into simple and concise demands. Moreover, we look for BAs that are able to work within a multidisciplinary team in a fast-moving, challenging environment. Experience in the customer journeys of Client Onboarding and/or Client Maintenance, KYC and CDD process related translation to business requirements and IT Pega solution implementation is a must.

• You maintain and extend APIs that support the Customer Due Diligence process
• You maintain and extend the integration with GRDM (Global Reference Data Management), which provides static data which is used by the various capabilities within the KYC application, including data integration itself
• You maintain the Lifecycle of Customer Master Profile within the KYC application
• You manage the standardisation of the usage of list values (customer segments, industry codes, etc) within the KYC application across countries
• You support data loading to data warehouse
• You refine the stories for the Squad that are aligned with the product owner's objectives of the product and process
• You refine the stories to have it written in a straightforward and executional way to optimize velocity in the teams;
• You create business driven development scenarios to support test automation
• You look beyond your squad; you work together with the Business Analysts/Architects and squads in our Tribe to create one service and align on the bigger picture and process;
• You make sure your work is always on time for the Squad;
• You analyse business requirements for the development of products and services in the KYC scope and translate the requirements to designs, data demand and processes

Vacaturetitel

• You play a supporting role in planning and slicing the work
• You are able to simplify solutions and processes and tell the story clearly to various international stakeholders;
• You work with colleagues from the Global KYC CDD Expertise Pillar and Compliance to ensure all solutions and processes are compliant with ING's policies and standards and fit-for- purpose;
• You contribute to the ING One Agile Way of Working and safeguard the Orange Code;
• You give and ask for constructive feedback.

How to succeed:

• Master or bachelor degree;
• Minimal 3-10 years of working experience as a Business Analyst or Process Manager
• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (CDD, FATCA, CRS), Client Onboarding, Client Maintenance, AML or Compliance;
• Experience and affinity with data analysis, data mapping and conceptualizing and creating solutions for data quality improvements.
• A proactive, can-do, no surprises and positive mind-set;
• Strong analytical skills and ability to communicate your views to others
• Experience and affinity with working together in IT and solution-build driven teams;
• Experience in Process Design & Implementations (e.g. Blackbelt or greenbelt certification
• The ability to facilitate decision-making to drive complex design issues to a conclusion;
• Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests;
• Strong focus on understanding the regulatory and business requirements and supportive facts and data to build the target operating model design in line with INGs ambitions;
• Agility to adjust the approach if required;
• The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;
• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
• Fluent in English speaking and writing.
• Familiarity with API
• Advantage if with Pega, or any workflow, familiarity

Want to make a meaningful impact?

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is drive by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking

Join our frontline team and help elevate patient experience by supporting Prima — our clinic-based health products and services. If you're passionate about service, sales, and wellness, this role is for you.

Key Responsibilities

· Assist patients with inquiries about Prima products and services

· Process payments for Prima packages

· Endorse Prima members to the CCR queue

· Prepare and submit product reports

· Conduct follow-up with patients' post-procedure

· Assist with admin tasks and promotional activities as needed

Qualifications

· Graduate of ANY 4-year course

· Customer service or admin background preferred

· Familiar with healthcare systems, e-records, or clinic processes

· Computer-proficient

· Excellent interpersonal and communication skills

· Organized, flexible, and detail-oriented

· Pleasing personality

· Fast learner and positive team player

· Willing to work on a rotational shifting schedule (5-day work week with no fixed days off)

What We Offer

· We offer competitive and meaningful benefits because we value our team:

· Guaranteed up to 15th Month Pay

· Quarterly Rice Subsidy

· Medicine Benefit

· HMO Coverage with dependents

· Life Insurance

· Convertible Leave Credits

Next Steps: Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview.

Already submitted this form before? No need to resubmit. We'll review your past responses.

Note:

If you've applied with us recently and were not selected, we kindly encourage you to reapply after six (6) months. This allows time for further growth and experience, and ensures we give every applicant a fair and refreshed consideration. We truly appreciate your interest and look forward to the possibility of reconnecting in the future

COMPANY DESCRIPTION

CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 37 countries across four continents. We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

Job Overview:

CRIF is seeking a Customer Experience I for Synesgy, our ESG platform. The role involves providing exceptional customer support, conducting training sessions, and ensuring data quality for both customers and suppliers. If you have strong communication skills and a keen eye for detail, we invite you to be part of our team.

CUSTOMER EXPERIENCE - SYNESGY

Key Responsibilities:

-Deliver excellent customer service to clients and their suppliers.

-Conduct training sessions on the Synesgy ESG platform as needed.

-Assist customers and suppliers in completing the ESG questionnaire (training provided).

-Perform data quality checks on submitted documentation.

Requirements

-1-2 years of work experience in structured corporate environment (f.e. BPO)

-Excellent English communication skills (written and verbal) to interact with Internal Stakeholders and Customers globally

-Proactivity & attention to detail

-Nice to have: working knowledge of ESG

-Willing to work on mid-shift

Customer Experience & Support Manager

Location:
Onsite

Industry:
Industrial Automation

Salary Range:
Php 40,000 – Php 50,000 monthly

Job Summary

We are seeking a highly capable and service-oriented
Customer Experience & Support Manager
to lead our post-sales support operations in the
industrial automation
sector. This role is pivotal in delivering high-quality, reliable technical support for mission-critical systems, including
24/7 service coverage
for clients in
manufacturing, utilities, and infrastructure
.

As the key leader of our technical support team, you will work closely with
Account Managers
and cross-functional teams to ensure customer systems remain operational, well-supported, and fully adopted post-commissioning. Your primary focus will be on
maximizing system uptime
,
improving response times
, and
enhancing the customer experience
across all service channels and shifts.

Key Responsibilities

• Develop and implement
  escalation protocols
  to efficiently resolve urgent technical issues in collaboration with engineering and project teams.
• Monitor
  real-time support performance
  , analyze incident trends, and ensure that
  root cause resolutions
  are documented and acted upon.
• Collaborate with Account Managers to ensure a
  seamless transition
  from project delivery to ongoing support, including onboarding and training coordination.
• Conduct regular customer
  check-ins and service reviews
  to assess satisfaction, gather feedback, and align on long-term success metrics.
• Lead the support team in providing
  remote and on-site troubleshooting
  for deployed
  SCADA, PLC, MES, and HMI systems
  .
• Serve as the
  voice of the customer
  within the organization, advocating for customer needs with product, engineering, and quality teams.
• Build and maintain an internal
  knowledge base
  , support workflows, and training modules to ensure consistent service across shifts.
• Collaborate with Sales and Account Managers to identify opportunities for
  upselling services or renewing support contracts
  .

Qualifications

Required:

• Bachelor's degree in
  Electrical, Electronics, Instrumentation, or Mechatronics Engineering
  , or a related technical field.
• 3–5 years of experience in
  technical customer support or service roles
  in
  industrial automation
  .
• Proven experience managing or coordinating
  24/7 support operations
  or on-call service teams.
• Strong familiarity with industrial automation platforms, including:
• SCADA
  (e.g., Ignition, Wonderware)
• PLCs
  (e.g., Siemens, Allen-Bradley)
• HMI
  systems
• Excellent
  leadership, communication, and analytical skills
  with the ability to manage people and performance in high-pressure situations.

Preferred:

• Background in supporting
  manufacturing plants, water utilities, power distribution
  , or other
  critical infrastructure clients
  .
• Experience in
  field service, commissioning
  , or
  systems integration
  .
• Knowledge of
  OT/IT convergence
  ,
  remote monitoring
  , and
  secure remote access solutions
  .
• Familiarity with
  CRM systems
  ,
  ticketing platforms
  , and
  field service management tools
  .