223 Customer Training jobs in the Philippines

Job Summary

The
Customer & Education Training Manager (CET)
is responsible for designing, delivering, and managing technical product training programs tailored to various stakeholders, including customers, employees, and field support teams. This role ensures effective knowledge transfer through multiple learning formats and oversees the full training lifecycle, from needs assessment to ROI evaluation. The CET serves as a subject matter expert and strategic partner to key stakeholders, ensuring the training strategy aligns with business goals.

Key Responsibilities

Training Program Development & Execution

• Plan and implement technical product training programs, including standard modules and customized content for new products.
• Utilize a variety of training formats (in-person classes, workshops, computer-based training, and online resources).
• Develop training documentation and ensure content accuracy and alignment with business needs.
• Manage the full training project lifecycle: Vision/Scope → Planning → Instructional Design → BETA/Train the Trainer → Deployment.
• Source and coordinate venues, vendors, and technologies for training delivery.

Learning Strategy & Evaluation

• Identify and prioritize critical learning needs and allocate resources accordingly.
• Regularly review, validate, and revise training plans to meet evolving learning objectives.
• Develop and implement approaches to measure training effectiveness and ROI.
• Pilot new training tools, techniques, and methods to improve learning outcomes.

Process Ownership & Leadership

• Lead and manage large, complex training projects independently with minimal supervision.
• Take ownership of end-to-end training processes and drive continuous improvement.
• Mentor and guide junior team members and occasionally manage a small team or external consultants.

Stakeholder Engagement

• Build and maintain strong cross-functional relationships across departments and with external providers.
• Understand stakeholder and customer needs, offering proactive solutions and technical guidance.
• Present training concepts and outcomes to leadership and company committees.
• Influence internal stakeholders to adopt new practices, approaches, and technologies.

Qualifications

• Bachelor's or Master's Degree in Education, Business, Life Sciences, or a related field.
• 8–12 years of experience in training, preferably in a healthcare, pharmaceutical, or medical device industry.
• Proven track record in training project management, instructional design, and adult learning principles.
• Strong communication and presentation skills with the ability to influence and engage diverse audiences.
• Comfortable working independently and managing multiple complex projects.

Key Competencies

• Strategic Thinking
• Project Management
• Instructional Design
• Stakeholder Engagement
• Data-Driven Evaluation
• Cross-Functional Collaboration
• Process Improvement

• Conduct Technical Training to all 3S Dealership across the country.
• Prepare technical modules and materials.
• Design training materials to enhance teaching experience.
• Performs classroom and hands-on technical training for dealers.

A Technical Training Manager develops and oversees training programs to enhance employees' technical skills, ensures training aligns with organizational goals, and assesses program effectiveness through feedback and performance data. Key responsibilities include identifying training needs, designing curriculum, managing trainers, and staying updated on new technologies and methodologies to effectively deliver and continuously improve technical instruction within a company.

Key Responsibilities

• Develop training strategy:

Design and implement comprehensive training programs and strategies to build technical capabilities across the organization.
- Identify training needs:

Conduct needs assessments using surveys, interviews, and performance data to pinpoint areas requiring additional technical training.
- Create training content:

Collaborate with subject matter experts (SMEs) to develop curriculum, training materials, and learning modules.
- Manage trainers:

Oversee and mentor a team of technical trainers and instructional designers.
- Coordinate logistics:

Schedule and coordinate training sessions, ensuring they are delivered efficiently across departments.
- Evaluate effectiveness:

Measure the impact and effectiveness of training programs, using feedback and performance data to make necessary improvements.
- Maintain systems:

Manage and update learning management systems (LMS) to facilitate training delivery and tracking.
- Stay current:

Keep abreast of new industry trends, emerging technologies, and innovative training methods to ensure programs remain current and impactful.

Essential Skills

• Technical Knowledge:

Strong understanding of the technical subject matter relevant to the company.
- Leadership:

Ability to lead and motivate a team of trainers and manage projects effectively.
- Communication:

Excellent written and oral communication skills for developing content and delivering instruction.
- Analytical & Problem-Solving:

Capacity to analyze training needs and solve issues related to skill gaps.
- Project Management:

Strong skills in planning, organizing, and managing training initiatives from start to finish.

Qualifications

• Education:

Typically requires a bachelor's degree in a relevant field, such as Information Technology, Computer Science, Education, or Business Administration.
- Experience:

Often requires prior experience as a trainer, instructional designer, or in a relevant technical role.
- Certifications:

May prefer or require certifications in training management or specific technical areas.

Planate Management Group South East Asia Corp (PMG SEAC) is a multi-disciplinary team of highly skilled and experienced professionals dedicated to providing comprehensive support to our clients. Our mission is to deliver the highest quality and most cost-efficient business support services, contributing to the success of our clients and their organizations globally. We strive to become one of the most reliable and trusted providers of business support services.

The Technical Training Lead develops and manages technical training programs by leading partnering with subject matter experts, creating and delivering engineering-related initiatives with business goals to enhance employee skills and ensure organizational success.

Key responsibilities:

• Strategic Planning: Develop and implement organization-wide technical training strategies that align with business objectives.
• Curriculum Development: Oversee the creation of training content, materials, and programs in collaboration with subject matter experts (SMEs).
• Needs Assessment: Identify technical training needs through data analysis, interviews, surveys, and performance reviews.
• Program Delivery: Coordinate the scheduling and execution of training sessions and ensure effective delivery across various platforms, including e-learning.
• Evaluation and Reporting: Establish metrics to measure the effectiveness and return on investment (ROI) of training programs and report findings to leadership.
• Stakeholder Collaboration: Serve as a liaison between technical departments, business units, and other stakeholders.
• Innovation: Champion the use of new instructional delivery methods and technologies, such as virtual reality (VR) and microlearning
• Knowledge Management: Stay updated on industry trends and emerging technologies to continuously improve training programs

Qualifications To be successful in the role:

• Bachelor's degree in Engineering, Architecture, or any related field
• Proven ability to lead, motivate, and develop a team.
• Demonstrates a strong and practical understanding of core engineering technologies, particularly in areas of HVAC and piping systems.
• Knowledge of adult learning principles and best practices in curriculum development
• Ability to link training initiatives to broader business goals and outcomes.
• Excellent written and verbal communication skills for interacting with diverse audiences
• Experience in managing projects, resources, and timelines.
• Experience with learning management systems (LMS) and other training technologies.

Why Planate?

Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering, asset management, and professional service solutions anytime, anywhere. We Take Care of Our Own; Personally and Professionally, Up and Down The Line.

We'd love for you to be a part of our Global workforce, helping us serve as an effective and integrated partner to advance every client's mission

Job description:

• Conceptualizes and develops exercises/tests anchored on technical courses.
• Develops energizers / icebreakers ideal for a particular purpose.
• Develops and produces training materials and tools.
• Assists in planning for outsourced training programs.
• Prepares and monitors the Technical Training Budget
• Assists in the conceptualization and production of Instructional Materials / Training Aids.

Job Type: Full-time

Work Location: In person

A Technical Training Manager develops and oversees training programs to enhance employees' technical skills, ensures training aligns with organizational goals, and assesses program effectiveness through feedback and performance data. Key responsibilities include identifying training needs, designing curriculum, managing trainers, and staying updated on new technologies and methodologies to effectively deliver and continuously improve technical instruction within a company. Key Responsibilities

• Develop training strategy:Design and implement comprehensive training programs and strategies to build technical capabilities across the organization.
• Identify training needs:Conduct needs assessments using surveys, interviews, and performance data to pinpoint areas requiring additional technical training.
• Create training content:Collaborate with subject matter experts (SMEs) to develop curriculum, training materials, and learning modules.
• Manage trainers:Oversee and mentor a team of technical trainers and instructional designers.
• Coordinate logistics:Schedule and coordinate training sessions, ensuring they are delivered efficiently across departments.
• Evaluate effectiveness:Measure the impact and effectiveness of training programs, using feedback and performance data to make necessary improvements.
• Maintain systems:Manage and update learning management systems (LMS) to facilitate training delivery and tracking.
• Stay current:Keep abreast of new industry trends, emerging technologies, and innovative training methods to ensure programs remain current and impactful.

Essential Skills

• Technical Knowledge:Strong understanding of the technical subject matter relevant to the company.
• Leadership:Ability to lead and motivate a team of trainers and manage projects effectively.
• Communication:Excellent written and oral communication skills for developing content and delivering instruction.
• Analytical & Problem-Solving:Capacity to analyze training needs and solve issues related to skill gaps.
• Project Management:Strong skills in planning, organizing, and managing training initiatives from start to finish.

Qualifications

• Education:Typically requires a bachelor's degree in a relevant field, such as Information Technology, Computer Science, Education, or Business Administration.
• Experience:Often requires prior experience as a trainer, instructional designer, or in a relevant technical role.
• Certifications:May prefer or require certifications in training management or specific technical areas.

Job Types: Full-time, Permanent

Pay: Php50, Php60,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person

Position Overview:

The Technical Training Manager will serve as the technical head of training operations at Trainovate Inc., responsible for ensuring the quality, compliance, and effectiveness of training programs. This role focuses on curriculum design, course content review, trainer guidance, and alignment with safety, technical, and professional development standards.

Key Responsibilities:

• Lead the review, development, and updating of technical course outlines, materials, and training modules.

• Ensure all training programs are aligned with DOLE, TESDA, and other accrediting bodies' standards.

• Facilitate the technical validation of training content, ensuring accuracy, relevance, and compliance.

• Provide technical guidance to trainers and facilitators, ensuring consistency and quality of instruction.

• Oversee the assessment tools, evaluation methods, and instructional design to measure training effectiveness.

• Conduct periodic audits of training delivery and recommend improvements.

• Collaborate with subject matter experts and external partners to maintain industry-relevant training content.

• Stay updated on regulatory changes, technical trends, and best practices in training and development.

• Support the training team in preparation for accreditation audits and client requirements.

Qualifications:

• Education: Bachelor's degree in Education, Engineering, Training & Development, HR, or related technical field (Master's degree or certifications in instructional design/safety training is an advantage).
• Experience: Minimum of 5 years' experience in training management, instructional design, and program assessment.
• Strong background in safety training and professional development skills programs.
• Proven expertise in course design, technical documentation, and training assessments.
• Excellent facilitation, presentation, and communication skills
• Proficient in training methodologies, e-learning tools, and adult learning principles
• Strong leadership, organizational, and project management abilities
• Knowledge of regulatory and accreditation requirements in technical training

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Alabang: Reliably commute or planning to relocate before starting work (Required)

Experience:

• training management, and program assessment: 5 years (Required)

Work Location: In person

We are hiring a
Technical Training Assistant
to help coordinate and deliver training programs for our dealer network and technicians, ensuring smooth execution and improved service quality.

Key Responsibilities:

• Assist in planning, scheduling, and coordinating technical training sessions (in-house and dealer-based).
• Support trainers during sessions by preparing training materials, modules, and technical references.
• Track, record, and update training attendance, certifications, and evaluation results.
• Maintain training facilities, tools, and equipment to ensure readiness.
• Provide administrative support, including documentation of training reports, assessments, and feedback.
• Coordinate with internal teams, dealerships, and external partners for training logistics.
• Support the continuous improvement of training content and methodologies.

Qualifications:

• Bachelor's degree in Engineering, Education, or any related field.
• At least 1–2 years of experience in training coordination, technical support, or related functions (fresh graduates with strong technical background are welcome to apply).
• Strong organizational and administrative skills with keen attention to detail.
• Proficient in MS Office; experience with LMS or e-learning platforms is an advantage.
• Good communication skills and willingness to learn technical concepts.

• Must be PHRN
• At least 1 yr Training Manager Experience in a BPO Set Up
• At least 1 year in Clinical Healthcare Account

Job Types: Full-time, Permanent

Pay: Php90, Php100,000.00 per month

Work Location: In person