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Technical Support Specialist II — Industrial electrical, automation services
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Join to apply for the Technical Support Specialist II — Industrial electrical, automation services role at Open Access BPO
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- Solid experience in Windows Server Administration
- Proficiency in McAfee ePO and Symantec Endpoint Protection Manager (or similar security platforms)
- Strong understanding of Windows operating systems
- Expertise in endpoint security, including Windows patching and antivirus technologies
- Hands-on experience with virtualization technologies (VMware preferred) and backup solutions
- Familiarity with container applications and runtime environments, such as Docker on Linux
- Nice to Have Skills
- Experience with SCCM or WSUS (or any software development background)
- Basic understanding of IT networking and security (IP addressing, VLANs, etc.)
- Prior experience with advanced endpoint security tools such as BigFix, Altiris, McAfee ENS/APC, or CrowdStrike
- Knowledge of Veeam backup solutions
- Exposure to manufacturing IT systems such as HMIs, PLCs, Rockwell, and Wonderware
- Core Requirements
- Solid experience in Windows Server Administration
- Proficiency in McAfee ePO and Symantec Endpoint Protection Manager (or similar security platforms)
- Strong understanding of Windows operating systems
- Expertise in endpoint security, including Windows patching and antivirus technologies
- Hands-on experience with virtualization technologies (VMware preferred) and backup solutions
- Familiarity with container applications and runtime environments, such as Docker on Linux
- Nice to Have Skills
- Linux system administration
- Experience with SCCM or WSUS (or any software development background)
- Basic understanding of IT networking and security (IP addressing, VLANs, etc.)
- Prior experience with advanced endpoint security tools such as BigFix, Altiris, McAfee ENS/APC, or CrowdStrike
- Knowledge of Veeam backup solutions
- Exposure to manufacturing IT systems such as HMIs, PLCs, Rockwell, and Wonderware
- IT Support and Incident Management
- Provide ITIL Level 1–2 technical support in a manufacturing environment for global customers
- Manage helpdesk operations, including creating, updating, and resolving support tickets
- Escalate critical issues to US or EMEA teams as necessary
- Regional Support Coverage
- Serve as the primary support for the Asia Pacific region
- Provide secondary support coverage for the Americas and EMEA regions
- Collaborate closely with support teams in the US and EMEA
- Monitoring and Maintenance
- Perform proactive monitoring through alerts, log checks, and system health assessments
- Conduct proactive maintenance, including software and firmware updates
- Projects and Implementation
- Assist with implementation work for small-scale projects
- Work Schedule
- Work shifts aligned to offset US/EMEA time zones
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Outsourcing and Offshoring Consulting
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br>Qualifications:
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