401 Customer Support jobs in Pasig City
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management Inc.
Posted 7 days ago
Job Viewed
Job Description
Office Address: 67783 Robinsons Summit Center Ayala Ave., Makati City
br>Great level of understanding of English, capable of working with English tooling and
● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
WORK SALARY: 25k
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
br>Great level of understanding of English, capable of working with English tooling and
● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
WORK SALARY: 25k
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 17 days ago
Job Viewed
Job Description
JOB DESCRIPTION
We’re hiring passionate Customer Support Associates for a world-class Fintech client in Makati! Be part of a dynamic team providing world-class service via phone, email, and chat. Ideal candidates are friendly, analytical, and eager to help customers while thriving in a fast-paced startup environment. br>
QUALIFICATIONS
• Bachelor’s degree preferred
• Excellent English communication skills (written and verbal) with neutral American accent < r>• Strong analytical thinking and attention to detail < r>• Adaptable to fast-paced and constantly changing environments < r>• Growth mindset and willingness to continuously learn < r>• Team player with a positive, empathetic, and solutions-oriented attitude < r>• Basic tech skills – comfortable navigating apps on computers and smartphones
• Willing to work on a flexible schedule < r>
RESPONSIBILITIES
• Provide customer support via chat, email, and phone in a professional and timely manner < r>• Deliver accurate resolutions using internal tools, knowledge base, and team coordination < r>• Build strong rapport with customers through active listening and empathy < r>• Escalate complex issues appropriately and follow through on resolutions < r>• Log interactions and help maintain internal knowledge bases < r>• Take part in daily huddles, coaching, and ongoing training for continuous improvement < r>• Collaborate with internal departments to improve customer experience < r>• Go the extra mile to exceed expectations and ensure customer satisfaction < r>
SALARY
Up to ₱25,000/month + ₱20,000 Sign-On Bonus
We’re hiring passionate Customer Support Associates for a world-class Fintech client in Makati! Be part of a dynamic team providing world-class service via phone, email, and chat. Ideal candidates are friendly, analytical, and eager to help customers while thriving in a fast-paced startup environment. br>
QUALIFICATIONS
• Bachelor’s degree preferred
• Excellent English communication skills (written and verbal) with neutral American accent < r>• Strong analytical thinking and attention to detail < r>• Adaptable to fast-paced and constantly changing environments < r>• Growth mindset and willingness to continuously learn < r>• Team player with a positive, empathetic, and solutions-oriented attitude < r>• Basic tech skills – comfortable navigating apps on computers and smartphones
• Willing to work on a flexible schedule < r>
RESPONSIBILITIES
• Provide customer support via chat, email, and phone in a professional and timely manner < r>• Deliver accurate resolutions using internal tools, knowledge base, and team coordination < r>• Build strong rapport with customers through active listening and empathy < r>• Escalate complex issues appropriately and follow through on resolutions < r>• Log interactions and help maintain internal knowledge bases < r>• Take part in daily huddles, coaching, and ongoing training for continuous improvement < r>• Collaborate with internal departments to improve customer experience < r>• Go the extra mile to exceed expectations and ensure customer satisfaction < r>
SALARY
Up to ₱25,000/month + ₱20,000 Sign-On Bonus
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Associate
Makati, National Capital Region
NextStep Careers
Posted 18 days ago
Job Viewed
Job Description
What You'll Get To Do:
● Create a wonderful customer experience as you understand that making a customer happy is br>crucially important to a business's success
● Be creative, friendly, and solution-oriented with customers and colleagues < r>● Look for ways to constantly improve processes < r>● Contribute to making the best working environment for yourself and your co-workers by being < r>the best self
● Understand the need to meet expectations, rise above them, and go that extra mile for < r>customers
● Be honest, able to own up to your mistakes, and never break promises < r>● Provide world-class customer support via chat, email, phone < r>● Work with the client’s internal teams to provide the best possible resolutions to the customer
thorough responses to customer queries
A Day in the Life of a CS Agent
● Start your day by logging into your systems and reading over all relevant updates < r>● Daily huddle, to discuss new updates < r>● Log into your shift according to your schedule: < r>○ Phone or Live chat shift < r>■ Be available for live contacts to come in < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>○ Email shift < r>■ Work through the email queue from the oldest emails to the newest < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>● Attend any coaching sessions set up by your Team Lead or QA. < r>● Attend any improvement training set up by the client < r>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>
● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
● Create a wonderful customer experience as you understand that making a customer happy is br>crucially important to a business's success
● Be creative, friendly, and solution-oriented with customers and colleagues < r>● Look for ways to constantly improve processes < r>● Contribute to making the best working environment for yourself and your co-workers by being < r>the best self
● Understand the need to meet expectations, rise above them, and go that extra mile for < r>customers
● Be honest, able to own up to your mistakes, and never break promises < r>● Provide world-class customer support via chat, email, phone < r>● Work with the client’s internal teams to provide the best possible resolutions to the customer
thorough responses to customer queries
A Day in the Life of a CS Agent
● Start your day by logging into your systems and reading over all relevant updates < r>● Daily huddle, to discuss new updates < r>● Log into your shift according to your schedule: < r>○ Phone or Live chat shift < r>■ Be available for live contacts to come in < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>○ Email shift < r>■ Work through the email queue from the oldest emails to the newest < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>● Attend any coaching sessions set up by your Team Lead or QA. < r>● Attend any improvement training set up by the client < r>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>
● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Agent.
Ortigas, National Capital Region
Sapient Global Services
Posted 20 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 23 days ago
Job Viewed
Job Description
Qualifications:
• Great level of understanding of English, capable of working with English tooling and br>• Knowledge Base < r>• Ability to multi-task and take responsibility in challenging situations < r>• Able to adjust to a fast-paced environment / constan changes < r>• Basic Computer skills with a typing speed of 40 WPM 100% accuracy < r>
Fresh Graduate of Senior High School Graduate
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO -CAN START ASAP
Express Hiring every Saturday 10:00 AM to 6:00 PM (Robinson's Ayala, Makati City)
Virtual Interview open Monday to Friday
10:00 AM to 5:00 PM
Starting Salary Php 20 000 to Php 25 000 plus other benefits
• Great level of understanding of English, capable of working with English tooling and br>• Knowledge Base < r>• Ability to multi-task and take responsibility in challenging situations < r>• Able to adjust to a fast-paced environment / constan changes < r>• Basic Computer skills with a typing speed of 40 WPM 100% accuracy < r>
Fresh Graduate of Senior High School Graduate
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO -CAN START ASAP
Express Hiring every Saturday 10:00 AM to 6:00 PM (Robinson's Ayala, Makati City)
Virtual Interview open Monday to Friday
10:00 AM to 5:00 PM
Starting Salary Php 20 000 to Php 25 000 plus other benefits
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Associate
Makati, National Capital Region
JOB MATCHMAKER
Posted 26 days ago
Job Viewed
Job Description
WE NEED 150 CSA URGENT!
br>Salary Range: 25k
Location: Onsite at Ayala Ave., Makati City
Schedule: Shifting (Day, Mid and Night)
Qualifications:
● fresh graduate will be considered < r>● Amenable person < r>● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
br>Salary Range: 25k
Location: Onsite at Ayala Ave., Makati City
Schedule: Shifting (Day, Mid and Night)
Qualifications:
● fresh graduate will be considered < r>● Amenable person < r>● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 27 days ago
Job Viewed
Job Description
CUSTOMER SUPPORT ASSOCIATE - 25k
br>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
br>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
Manila, Metropolitan Manila
Demolytic
Posted today
Job Viewed
Job Description
**Manila**:
**Philippines**:
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Responsibilities**:
Analyze and report product malfunctions
Inform customers about new features and functionalities
Share feature requests and effective workarounds with team members
Identify customer needs and help customers use specific features
**Requirements**:
Understanding of how CRM systems work
Familiarity with our industry is a plus
Patience when handling tough cases
Experience using help desk software and remote support tools
Experience as a Customer Support Specialist or similar Customer Support role
**Philippines**:
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Responsibilities**:
Analyze and report product malfunctions
Inform customers about new features and functionalities
Share feature requests and effective workarounds with team members
Identify customer needs and help customers use specific features
**Requirements**:
Understanding of how CRM systems work
Familiarity with our industry is a plus
Patience when handling tough cases
Experience using help desk software and remote support tools
Experience as a Customer Support Specialist or similar Customer Support role
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative
Manila, Metropolitan Manila
Eazifunds
Posted today
Job Viewed
Job Description
**The Role**:
**You will**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- Fluent in English (Writing and Speaking)
- Excellent Teamwork skills
- High school diploma, general education degree, or equivalent
- Ability to stay calm when customers are stressed or upset
- 4+ years of experience working with a call center or customer service experience preferred
- Good understanding of how payment gateways work, integrations and general concepts of payment processing
- Excellent communication and teamwork skills
- Effective Time Management skills
- Great attention to detail
**Plus**:
- Prior experience working in a software company or other related finance industry
- Some knowledge on and about how payment processing works
**What we can offer**:
- Competitive salary
- Stock Options
- Performance Based Bonus
- Remote or Hybrid Working
- Employee Benefits (Health Insurance, Pension, Life Insurance, Dental Insurance, Vision Insurance, Group Activities and more)
- Laptop
- Eazifunds Merchandise
- A guaranteed Wonderful time
**You will**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- Fluent in English (Writing and Speaking)
- Excellent Teamwork skills
- High school diploma, general education degree, or equivalent
- Ability to stay calm when customers are stressed or upset
- 4+ years of experience working with a call center or customer service experience preferred
- Good understanding of how payment gateways work, integrations and general concepts of payment processing
- Excellent communication and teamwork skills
- Effective Time Management skills
- Great attention to detail
**Plus**:
- Prior experience working in a software company or other related finance industry
- Some knowledge on and about how payment processing works
**What we can offer**:
- Competitive salary
- Stock Options
- Performance Based Bonus
- Remote or Hybrid Working
- Employee Benefits (Health Insurance, Pension, Life Insurance, Dental Insurance, Vision Insurance, Group Activities and more)
- Laptop
- Eazifunds Merchandise
- A guaranteed Wonderful time
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Associate
Manila, Metropolitan Manila
Support Shepherd
Posted today
Job Viewed
Job Description
**Working Hours : 8:00 PM to 5:00 AM PHT (2 consecutive rest days)**
SCOPE OF WORK:
- Receiving customer service phone calls
- Verifying customer eligibility
- Maintaining updated knowledge of Fetch’s products, services, and customer service policies.
- Providing proper documentation on customer interactions or incidences
- General operations and administrative tasks
MINIMUM REQUIREMENTS:
- Minimum of 1-year experience in a similar role
- Reliable: You are always on time and fulfill your commitments.
- Great Attitude: You can be calm and polite in stressful situations.
- Problem Solver: You can think on your feet and can make decisions quickly.
- Computer Skills: Comfortable working with laptops and smartphones.
- Ability to quickly learn how to use new websites and apps.
- Excellent writing and proofreading skills with attention to detail.
- Proficiency with Microsoft Office and/or Google Apps Experience with HTML and CSS a plus
- Fluent in the English language
- Must be willing to work weekends
**Salary**: From Php40,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
**Experience**:
- Customer Service Representative: 1 year (required)
SCOPE OF WORK:
- Receiving customer service phone calls
- Verifying customer eligibility
- Maintaining updated knowledge of Fetch’s products, services, and customer service policies.
- Providing proper documentation on customer interactions or incidences
- General operations and administrative tasks
MINIMUM REQUIREMENTS:
- Minimum of 1-year experience in a similar role
- Reliable: You are always on time and fulfill your commitments.
- Great Attitude: You can be calm and polite in stressful situations.
- Problem Solver: You can think on your feet and can make decisions quickly.
- Computer Skills: Comfortable working with laptops and smartphones.
- Ability to quickly learn how to use new websites and apps.
- Excellent writing and proofreading skills with attention to detail.
- Proficiency with Microsoft Office and/or Google Apps Experience with HTML and CSS a plus
- Fluent in the English language
- Must be willing to work weekends
**Salary**: From Php40,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
**Experience**:
- Customer Service Representative: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
9