1814 Customer Support Staff jobs in Valenzuela

Responsibilities:

• Provide assistance to customers via phone, email, or written correspondence.
• Resolve customer issues on the first contact; escalate as needed.
• Maintain confidentiality of customer and company information.
• Deliver excellent customer service to ensure satisfaction.
• Review and respond to inquiries using available resources and guidelines.
• Process and maintain records and paperwork accurately.
• Coordinate with other departments when necessary.
• Perform additional related duties as required.

Requirements:

• Effective English communication skills, both written and spoken
• Good at multitasking, organizational, and time management skills.
• Ability to work well in a fast-paced, team-oriented environment.
• High level of confidentiality and professionalism.
• Knowledgeable in Microsoft Office and familiar with standard office equipment.

Address: Startek Pasig G/F Silver City 3, Frontera Verde Dr. Brgy Ugong Pasig City

Job Types: Full-time, Permanent

Benefits:

• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Work Location: In person

Why join ezyCollect

In the time it takes you to read this job ad, our platform collects around $58,991.86 from businesses that struggle with late-paying customers. Since 2016, ezyCollect has been helping 1,500+ businesses reduce their overdue invoices by 43% on average.

ezyCollect is an Australian-founded B2B SaaS FinTech on a mission to eliminate late payments, with a focus on the Food & Beverage andWholesale Building industry. Our invoice-to-payments subscription software complements accounting/ERP software (MYOB, Xero, NetSuite, SAP etc.) to automate the process of getting paid. We are expanding our products and services as well as our team We are a team of over 60 across Australia, New Zealand, Brazil, the Philippines, the USA and Canada. ezyCollect is driven by a passionate and dynamic team that loves solving real business problems using the latest technology to get businesses paid on time every time. Our vision is to empower our clients to grow their businesses through integrated and faster payments, the latest and most accurate credit data and process automation.

We're looking for a curious, determined professional who thrives in a fast-paced, collaborative environment.

This is a full-time role based in the Philippines, working mainly in Australian business hours with some flexibility for US and client time zones. You'll observe NSW public holidays, and all communication is in English.

Technical Support Specialist

Join our team and be the go-to problem solver behind the scenes You'll use your SQL know-how and integration expertise (think Xero, NetSuite, SAP, QuickBooks, MYOB) to keep things running smoothly, squash sync issues, and support our clients across the globe.

If you love digging into databases, fixing tricky technical challenges, and turning data into real insights, all while working with a collaborative, fast-moving team, this role is for you. You'll get to work on smart fintech solutions, grow your skills, and make an impact every day.

The Role

• Installations of all supported ezyCollect integrations, e.g. NetSuite, MYOB EXO, MYOB Acumatica, Xero and complex integrations
• Performing daily sync integrations checks
• Resolving daily Support Tickets
• Inbound customer support (Hubspot inbox and Intercom live chats)
• Liaising with technology partners to resolve clients' issues
• Ensuring proper technical documentation is logged and maintained.
• Supporting clients or performing tasks outside of regular working hours (U.S. or other client time zone) when needed.

The Role Requirements

General

• Minimum 2 to 3 years of experience in a technical support role, preferably in a SaaS-Fintech-based company
• Skilled in handling urgent investigations, isolating problems, and addressing high-priority issues effectively
• Customer-focused with a positive attitude and high standard in customer service; confident to speak to clients through phone, email, and live chat in fluent English
• Ability to communicate complex issues to both technical and non-technical audiences
• Preferably experience with AUS and US clients
• A problem-solving mindset and confidence in tackling tricky issues
• A strong work ethic and being easily adaptable to fast-paced environments
• Proactive with excellent initiative, while maintaining a high standard of work quality
• Excellent administrative, organisational, and time-management abilities
• Fast learner and highly adaptable to new tools and processes
• Reliable with a clear understanding of punctuality and the importance of meeting deadlines
• Collaborative team player, highly flexible, and willing to work outside regular hours when required

Technical

• Experience integrating with platforms like Xero, NetSuite, SAP, QuickBooks, or MYOB
• Skilled in troubleshooting and resolving issues across various software integrations
• Strong database know-how
• Hands-on SQL skills:
• Knowledge for both production and reporting needs
• Capable of writing and executing SQL queries for diverse purposes, including reporting and analysis
• Development in Java, RESTful Api, Application servers (Tomcat)

Some of our benefits and perks:

• Employee Share Options
• Annual Training Budget
• HMO contributions
• Flexible working arrangements
• 4 weeks annual leave per year
• 2 weeks sick/carers leave per year
• Generous parental leave policy
• Other leave allowances (i.e. compassionate leave, bereavement leave, emergency leave, etc.)
• Employee SWAG
• Quarterly Social Team Events
• Monthly Virtual Games
• Having a large impact, a small team, and helping shape the future of ezyCollect
• Joining a passionate team that rewards the right behaviours
• Working with a product that customers love >1,200 customers in >18 countries
• There is an exceptional opportunity for the right candidate to work closely with our business founders, grow together with the company and help shape the future of ezyCollect
• Being part of a passionate, entrepreneurial team where you'll be valued for your contribution
• Dedicated training and coaching to help facilitate your career growth
• Insight/access into multiple facets of the business, giving a unique level of experience
• Fun and collaborative work environment guaranteed
• This is a Remote (work from home) position.

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We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, New-Grad, Permanent

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

TaskUs is hiring a Full time Customer Support Representative role in Meycauayan, Central Luzon. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱22,000 - ₱30,600 per month

We're hiring Customer Support to monitor payment transactions in multiple currencies.

• Monitor and track payments gateway transaction
• Ensure smooth processing of payments in different currencies
• Identify any report any irregularities or system issues
• Provide basic support as needed

Qualification:

• Ability to operate a computer - that's it (No advance skills required)
• Tech savvy and quick to learn new systems
• Has an experience in Customer Service (at least 6 months experience)
• Knowledgeable in Microsoft Excel
• Willing to start immediately

Benefits:

• 13yh Month Pay
• Holiday and OT Pay
• Health Insurance
• Government Benefits

Location: BGC, Taguig

Salary: 18, ,000

WHR Global Consulting is hiring a Full time Customer Support Representative role in Bonifacio Global City, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Expected salary: ₱33,000 - ₱40,000 per month

Job Description

As a Customer Support Staff / Representative at Ideku, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide an excellent customer experience. You will work closely with the customer support team and other departments to ensure smooth resolution of cases and continuous improvement of our support process.

Key Responsibilities

• Respond promptly to customer inquiries through chat.
• Provide accurate product/service information and troubleshoot customer concerns.
• Escalate complex issues to higher-level support or relevant departments when needed.
• Maintain records of customer interactions, transactions, and feedback.
• Follow up on customer requests to ensure resolution and satisfaction.
• Collaborate with the team to identify process improvements and contribute to a better customer experience.
• Uphold Ideku's values of empathy, professionalism, and excellence in customer service.

Qualifications

Minimum Requirements

• Equivalent relevant experience.
• Strong written and verbal communication skills in English.
• At least 1 year of experience in customer support or related field.
• Proficiency with POS software is a plus.
• Ability to multitask, manage time effectively, and work in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Willingness to work flexible shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Staff meals provided

Language:

• English Fluently (Preferred)

Work Location: In person