What Jobs are available for Customer Support Staff in the Philippines?

Kickstart Your Career with a Leading Mobility Account

We're looking for passionate Customer Service Representatives (CSR) and Technical Support Representatives (TSR) to join our team in Ortigas, Pasig.

What's in it for you?

· Competitive ₱22,000 basic salary

· ₱,500 rice allowance upon regularization

· ₱ 000 signing bonus

· Virtual hiring process for your convenience

Who We're Looking For:

· Graduate of a Bachelor's, Vocational, or Associate course in Computer Science, IT, or a related field, with at least 6 months of BPO CSR/TSR experience; OR

· College graduate of any course with at least 6 months of solid experience in an e-commerce (Sales) account in the BPO industry.

Qualifications:

· Strong knowledge in troubleshooting mobile phones, PCs, and laptops

· TSR experience in handling international accounts (Mobility/Telco account is a plus)

· Good to excellent English communication skills

· Willing to work onsite in Ortigas, Pasig

· Amenable to shifting schedules

Take the next step toward a rewarding career. Apply today and get hired from the comfort of your home

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Application Question(s):

• What motivates you to do great work?
• Do you have troubleshooting or sales experience under the BPO industry?
• Are you willing to work onsite in Ortigas, Pasig City?

Education:

• Bachelor's (Preferred)

Work Location: In person

Why join ezyCollect

In the time it takes you to read this job ad, our platform collects around $58,991.86 from businesses that struggle with late-paying customers. Since 2016, ezyCollect has been helping 1,500+ businesses reduce their overdue invoices by 43% on average.

ezyCollect is an Australian-founded B2B SaaS FinTech on a mission to eliminate late payments, with a focus on the Food & Beverage andWholesale Building industry. Our invoice-to-payments subscription software complements accounting/ERP software (MYOB, Xero, NetSuite, SAP etc.) to automate the process of getting paid. We are expanding our products and services as well as our team We are a team of over 60 across Australia, New Zealand, Brazil, the Philippines, the USA and Canada. ezyCollect is driven by a passionate and dynamic team that loves solving real business problems using the latest technology to get businesses paid on time every time. Our vision is to empower our clients to grow their businesses through integrated and faster payments, the latest and most accurate credit data and process automation.

We're looking for a curious, determined professional who thrives in a fast-paced, collaborative environment.

This is a full-time role based in the Philippines, working mainly in Australian business hours with some flexibility for US and client time zones. You'll observe NSW public holidays, and all communication is in English.

Technical Support Specialist

Join our team and be the go-to problem solver behind the scenes You'll use your SQL know-how and integration expertise (think Xero, NetSuite, SAP, QuickBooks, MYOB) to keep things running smoothly, squash sync issues, and support our clients across the globe.

If you love digging into databases, fixing tricky technical challenges, and turning data into real insights, all while working with a collaborative, fast-moving team, this role is for you. You'll get to work on smart fintech solutions, grow your skills, and make an impact every day.

The Role

• Installations of all supported ezyCollect integrations, e.g. NetSuite, MYOB EXO, MYOB Acumatica, Xero and complex integrations
• Performing daily sync integrations checks
• Resolving daily Support Tickets
• Inbound customer support (Hubspot inbox and Intercom live chats)
• Liaising with technology partners to resolve clients' issues
• Ensuring proper technical documentation is logged and maintained.
• Supporting clients or performing tasks outside of regular working hours (U.S. or other client time zone) when needed.

The Role Requirements

General

• Minimum 2 to 3 years of experience in a technical support role, preferably in a SaaS-Fintech-based company
• Skilled in handling urgent investigations, isolating problems, and addressing high-priority issues effectively
• Customer-focused with a positive attitude and high standard in customer service; confident to speak to clients through phone, email, and live chat in fluent English
• Ability to communicate complex issues to both technical and non-technical audiences
• Preferably experience with AUS and US clients
• A problem-solving mindset and confidence in tackling tricky issues
• A strong work ethic and being easily adaptable to fast-paced environments
• Proactive with excellent initiative, while maintaining a high standard of work quality
• Excellent administrative, organisational, and time-management abilities
• Fast learner and highly adaptable to new tools and processes
• Reliable with a clear understanding of punctuality and the importance of meeting deadlines
• Collaborative team player, highly flexible, and willing to work outside regular hours when required

Technical

• Experience integrating with platforms like Xero, NetSuite, SAP, QuickBooks, or MYOB
• Skilled in troubleshooting and resolving issues across various software integrations
• Strong database know-how
• Hands-on SQL skills:
• Knowledge for both production and reporting needs
• Capable of writing and executing SQL queries for diverse purposes, including reporting and analysis
• Development in Java, RESTful Api, Application servers (Tomcat)

Some of our benefits and perks:

• Employee Share Options
• Annual Training Budget
• HMO contributions
• Flexible working arrangements
• 4 weeks annual leave per year
• 2 weeks sick/carers leave per year
• Generous parental leave policy
• Other leave allowances (i.e. compassionate leave, bereavement leave, emergency leave, etc.)
• Employee SWAG
• Quarterly Social Team Events
• Monthly Virtual Games
• Having a large impact, a small team, and helping shape the future of ezyCollect
• Joining a passionate team that rewards the right behaviours
• Working with a product that customers love >1,200 customers in >18 countries
• There is an exceptional opportunity for the right candidate to work closely with our business founders, grow together with the company and help shape the future of ezyCollect
• Being part of a passionate, entrepreneurial team where you'll be valued for your contribution
• Dedicated training and coaching to help facilitate your career growth
• Insight/access into multiple facets of the business, giving a unique level of experience
• Fun and collaborative work environment guaranteed
• This is a Remote (work from home) position.

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This job is with Finastra, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Reporting to the Manager of Customer Support, the
Technical Support Engineer
will be responsible for delivering expert assistance to clients across all current and future Payment product offerings provided by Finastra

Key Responsibilities
Your deliverables as a
Technical Application Support Engineer
will include, but not limited, to the following:

• Provide professional application and technical support & consultation to clients of Finastra
• Payment products, typically banks or major corporations
• Provide tier 2 support: act as initial escalation point for Operations & Application Support
• staff and the customer; provide guidance and training for support staff of all levels; execute
• escalation procedures when applicable, as defined by management
• Work collaboratively with customers' and Finastra technical groups for connectivity to various
• interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions,
• and other third party vendors
• Continually monitor and update all assigned cases in Salesforce CRM with timeliness,
• accuracy, relevant information and using appropriate customer-facing communication as
• judged by management. Cases are accessible internally and by Finastra clients.
• Lead installation, implementation and client coordination of testing fixes provided by
• Development for Production related issues; document work following change control
• protocol
• Create and maintain documentation pertaining to daily operations of the Payments Customer
• Support Group
• Install and Maintain Test Environments for all Payment Products for support of the Payments
• Group
• Participate in and sometimes lead infrastructure changes that relate to Payment products
• Maintain and expand support expertise by learning, as necessary, International and Domestic
• Payments Products and the software applications Finastra sells
• Perform all other duties as assigned

Requirements And Qualifications

• Bachelor's degree (concentration in Computer Science or Computer Engineering preferred)
• Experience with support of technical services and must have the ability to quickly learn the
• technical aspects needed to support the products
• Prior experience in supporting customers of banking or financial software applications
• preferred
• Must have good verbal/phone presence - experience in call center or customer support is a
• plus
• Ability to multi-task and manage changing priorities to meet demands of clients
• Demonstrated ability to contribute to an atmosphere of teamwork through collaborative
• behavior and open communications
• Experience interfacing with others via phone and email at all levels from senior management
• to junior staff
• Excellent analytical and communication (Verbal and written) skills; process-oriented
• Successful candidate must enjoy problem solving, which is a significant part of the job
• Expert technical skills in any of the following are desired: Windows Server administration &
• support; networking concepts, analysis & troubleshooting; web server technologies such as
• IIS, Apache/Tomcat; remote access; virtualization; relational databases; Windows-centric
• system and application support

Work Environment

• Manila night shift - US hours
• Willingness to work off hours and occasional long hours when necessary to achieve customer and company objectives
• Work independently and collaboratively
• Work remotely to provide support, as required
• Participate with other team members in rotating schedule for on-call duty and early shift, with possibility to convert to formal early shift assignment

Benefits
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Reporting to the Manager of Customer Support, the Technical Support Engineer will be responsible for delivering expert assistance to clients across all current and future Payment product offerings provided by Finastra

Key Responsibilities

Your deliverables as a Technical Application Support Engineer will include, but not limited, to the following:

• Provide professional application and technical support & consultation to clients of Finastra
• Payment products, typically banks or major corporations
• Provide tier 2 support: act as initial escalation point for Operations & Application Support
• staff and the customer; provide guidance and training for support staff of all levels; execute
• escalation procedures when applicable, as defined by management
• Work collaboratively with customers' and Finastra technical groups for connectivity to various
• interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions,
• and other third party vendors
• Continually monitor and update all assigned cases in Salesforce CRM with timeliness,
• accuracy, relevant information and using appropriate customer-facing communication as
• judged by management. Cases are accessible internally and by Finastra clients.
• Lead installation, implementation and client coordination of testing fixes provided by
• Development for Production related issues; document work following change control
• protocol
• Create and maintain documentation pertaining to daily operations of the Payments Customer
• Support Group
• Install and Maintain Test Environments for all Payment Products for support of the Payments
• Group
• Participate in and sometimes lead infrastructure changes that relate to Payment products
• Maintain and expand support expertise by learning, as necessary, International and Domestic
• Payments Products and the software applications Finastra sells
  Perform all other duties as assigned

Requirements and Qualifications

• Bachelor's degree (concentration in Computer Science or Computer Engineering preferred)
• Experience with support of technical services and must have the ability to quickly learn the
• technical aspects needed to support the products
• Prior experience in supporting customers of banking or financial software applications
• preferred
• Must have good verbal/phone presence - experience in call center or customer support is a
• plus
• Ability to multi-task and manage changing priorities to meet demands of clients
• Demonstrated ability to contribute to an atmosphere of teamwork through collaborative
• behavior and open communications
• Experience interfacing with others via phone and email at all levels from senior management
• to junior staff
• Excellent analytical and communication (Verbal and written) skills; process-oriented
• Successful candidate must enjoy problem solving, which is a significant part of the job
• Expert technical skills in any of the following are desired: Windows Server administration &
• support; networking concepts, analysis & troubleshooting; web server technologies such as
• IIS, Apache/Tomcat; remote access; virtualization; relational databases; Windows-centric
• system and application support

Work Environment:

• Manila night shift - US hours
• Willingness to work off hours and occasional long hours when necessary to achieve customer and company objectives
• Work independently and collaboratively
• Work remotely to provide support, as required
• Participate with other team members in rotating schedule for on-call duty and early shift, with possibility to convert to formal early shift assignment

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· ESG: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
*We're currently looking for: Technical Support Specialist *

• Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain a stable integrated UC platform.
• Provides Enterprise level technical support to all Enterprise customers
• Troubleshoots and reproduces customer technical issues to resolution and/or escalates
• Applies expert knowledge of RingCentral services and VOIP technology
• Responsible for training customer administration of RingCentral platform
• Answers complex technical questions and offers workarounds for customer networks
• Provides quick and accurate handling of support interactions – phone, screen sharing and email
• Follows up with customers, ensuring customer is up to date and satisfied with resolution
• Responds promptly to escalations while keeping detailed case notes
• Manages customer expectations and experience to deliver high customer satisfaction and increase retention
• Regularly achieves and exceeds service level agreements and quality customer satisfaction targets
• Remain current on software defect and upgrades
• Manage escalated issues and collaborate with other internal departments to expedite resolution
• Help develop and maintain customer facing and internal help articles

*Desired Qualifications: *

• At Least High School Graduate
• 2+ years experience in customer focused/customer experience role
• Strong technical troubleshooting skills, perseverance and patience
• Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs
• Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.
• Networking, IT or telecommunications certification is a plus – Network + or equivalent is desirable.
• Experience supporting telecommunications, networking or Software-as-a-Service Products
• Experience supporting contact center technologies
• Ability to work efficiently in a highly demanding team-oriented and fast paced environment
• Ability to communicate and empathize with all levels of customers – executives, end users, developers
• Self-motivated with the ability to dive right in, be effective and make a difference

*What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.) *

• Work Onsite / Flexible work arrangement (Hybrid Setup)
• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Performance Incentive (Commissions)
• Employee Assistance and Wellness Programs

RingCentral's Global Service and Support team leads the post-sale experience for it's customers—making sure their every need is met, and that they're able to use our products effectively and easily. As it's customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
• Have read and agreed to our Data Privacy Policy

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

About AutoDS

At AutoDS, recently acquired by Fiverr, we're revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally. As a fast-growing company, we're seeking talented individuals passionate about technology, eCommerce, and making a real impact. If you're ready to thrive in a dynamic, collaborative, and fast-paced environment, we would love to hear from you

Position Overview

AutoDS is looking for customer-oriented and tech-savvy Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager.

In this role, you'll act as a key point of contact for our users, providing product and service information while resolving issues accurately and efficiently. You'll bring patience, empathy, and excellent communication skills to every interaction, advocating for users and ensuring a high standard of service. This is a deeply technical role, and you'll be expected to develop strong expertise in our platform and tools.

Key Responsibilities

• Manage incoming online chats and support tickets
• Identify and assess customers' needs to ensure satisfaction
• Build trust and rapport with customers through open and clear communication
• Provide accurate, complete, and timely information using appropriate methods and tools
• Handle complaints, provide effective solutions and alternatives within set timeframes
• Develop a deep understanding of AutoDS's platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made
• Document customer interactions thoroughly to maintain accurate records and assist internal teams
• Follow all communication procedures, guidelines, and policies
• Go the extra mile to engage and delight customers

Requirements:

• Proven customer support experience (technical preferred)
• Strong technical aptitude, with eagerness to learn new platforms and tools
• Familiarity with CRM systems and standard support practices
• Excellent communication and presentation skills in English (spoken and written)
• Customer-focused, adaptable, and able to handle a range of personalities and situations
• Strong multitasking abilities, with excellent time management and prioritisation skills
• Ability to work full-time within assigned shift patterns, with occasional flexibility if required
• Ability to work under a b2b contract
• Fully remote role—requires a reliable computer and a stable internet connection

Nice to Have

• Experience in eCommerce, dropshipping, or SaaS environments
• Familiarity with Shopify, eBay, Amazon, and other major selling channels
• Previous experience working remotely or with international teams

If this sounds like you, send us your CV – we'd love to hear from you

Technical Customer Support Specialist

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're currently looking for: Technical Support Specialist

• Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain a stable integrated UC platform.
• Provides Enterprise level technical support to all Enterprise customers
• Troubleshoots and reproduces customer technical issues to resolution and/or escalates
• Applies expert knowledge of RingCentral services and VOIP technology
• Responsible for training customer administration of RingCentral platform
• Answers complex technical questions and offers workarounds for customer networks
• Provides quick and accurate handling of support interactions – phone, screen sharing and email
• Follows up with customers, ensuring customer is up to date and satisfied with resolution
• Responds promptly to escalations while keeping detailed case notes
• Manages customer expectations and experience to deliver high customer satisfaction and increase retention
• Regularly achieves and exceeds service level agreements and quality customer satisfaction targets
• Remain current on software defect and upgrades
• Manage escalated issues and collaborate with other internal departments to expedite resolution
• Help develop and maintain customer facing and internal help articles

Desired Qualifications:

• At Least High School Graduate
• 2+ years experience in customer focused/customer experience role
• Strong technical troubleshooting skills, perseverance and patience
• Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs
• Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.
• Networking, IT or telecommunications certification is a plus – Network + or equivalent is desirable.
• Experience supporting telecommunications, networking or Software-as-a-Service Products
• Experience supporting contact center technologies
• Ability to work efficiently in a highly demanding team-oriented and fast paced environment
• Ability to communicate and empathize with all levels of customers – executives, end users, developers
• Self-motivated with the ability to dive right in, be effective and make a difference

What we offer:

We offer all the work/life benefits you could ever want, (and none of the micromanagement.)

• Work Onsite / Flexible work arrangement (Hybrid Setup)
• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Performance Incentive (Commissions)
• Employee Assistance and Wellness Programs

RingCentral's Global Service and Support team leads the post-sale experience for it's customers—making sure their every need is met, and that they're able to use our products effectively and easily.  As it's customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
• Have read and agreed to our Data Privacy Policy

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

Job Description

Job Summary:

As a Technical Customer Support Coordinator, you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. You will utilize multiple communication channels: telephone, e-mail and chat support using multiple CRMs.

Accountabilities:

• • With the customer's best interest in mind, the TSA shows outstanding problem solving and technical skills to effectively solve customer's question and / or technical challenge
• Accurately document all customer interaction, research and resolution.
• Acquire product knowledge to competently demonstrate the products and services we sell
• Assist customers with installation of product user interface and site navigation.
• Internal systems knowledge such as CRM, billing, admin tools, website and production systems.
• Provide login, search, usability, and technical support for multiple proprietary products and services
• Provide high quality customer support to internal and external customers via phone, email, and chat
• Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers
• Perform basic browser troubleshooting
• Handle billing need such as payments, research, invoices, and usability of online billing tool
• Escalate issues to second level team when necessary

Qualifications:

• • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
• Strong customer focus to interact with customers
• Problem Solving and basic technical skills
• Excellent Customer Service skills.
• Excellent written and verbal communication skills.
• Ability to multi-task and handle incoming calls as well as emails
• Customer Service / Team Player oriented
• Professional attitude and positive demeanor at all times.
• Ability to work independently on assigned projects.
• Open to working weekends and shifting schedule
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a Successful or above rating in the last Enabling Performance cycle)
• Knowledge in programming language a plus (but not required)

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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