628 Customer Support Representatives jobs in the Philippines
Call Center Agent/customer Service Representative
Posted today
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Job Description
1. Airline Reservations
2. Voice Captioning
3. Transcription Services
4. Telco
5. Financial
6. Gaming
7. Sales
8. Electronics
9. Healthcare
10. Collections
11. Dayshift account
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php29,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (preferred)
Call Center Agent - Customer Service Representative
Posted today
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Job Description
- Answering incoming calls from customers
- Resolving customer inquiries/requests
- Ensuring customer requests are handled in an appropriate and timely manner
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
**Qualifications**:
- A senior high school graduate, with or without BPO experience
- Have an experience of at least six (6) months in the BPO industry is preferred
- Have good English communication skills
- Have working knowledge on computers
- Have good customer service, multi-tasking and problem-solving skills
- Willing to work in shifting schedule
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php18,000.00 per month
**Benefits**:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Baguio, Benguet: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
Call Center Agent/customer Service Representative
Posted today
Job Viewed
Job Description
- Checks mail, fax and internet mail to provide customer assistance.
- Manages computer/on-line guidelines for the purpose of responding to customer queries.
- Communicates with customer on the phone or using written correspondence to take care of concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.
- Completes, processes and maintains applicable paperwork and records.
- Realizing the customers’ requirements as a result of effective listening and questioning skills
- Dealing Transacting with all calls politely,, courteously, professionally & assertively
- Matching customers’ wishes to Clients’ solutions and services
- Using negotiation and influencing experience to overcome objections and get the customers’ buy-in
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: Up to Php30,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
Call Center Agent/customer Service Representative
Posted today
Job Viewed
Job Description
- Checks mail, fax and internet mail to provide customer assistance.
- Manages computer/on-line guidelines for the purpose of responding to customer queries.
- Communicates with customer on the phone or using written correspondence to take care of concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.
- Completes, processes and maintains applicable paperwork and records.
- Realizing the customers’ requirements as a result of effective listening and questioning skills
- Dealing Transacting with all calls politely,, courteously, professionally & assertively
- Matching customers’ wishes to Clients’ solutions and services
- Using negotiation and influencing experience to overcome objections and get the customers’ buy-in
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: Up to Php30,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
Call Center Agent/customer Service Representative
Posted today
Job Viewed
Job Description
- Checks mail, fax and internet mail to provide customer assistance.
- Manages computer/on-line guidelines for the purpose of responding to customer queries.
- Communicates with customer on the phone or using written correspondence to take care of concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.
- Completes, processes and maintains applicable paperwork and records.
- Realizing the customers’ requirements as a result of effective listening and questioning skills
- Dealing Transacting with all calls politely,, courteously, professionally & assertively
- Matching customers’ wishes to Clients’ solutions and services
- Using negotiation and influencing experience to overcome objections and get the customers’ buy-in
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: Up to Php30,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
Call Center Agent/customer Service Representative
Posted today
Job Viewed
Job Description
**Qualifications**:
- At least High School or Senior High School graduate
- Good communication skills
- Good comprehension skills
- Savvy in computer & internet navigation
- Amenable to work on site
**Salary**: From Php19,000.00 per month
**Benefits**:
- Flexible schedule
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
- Tips
Ability to commute/relocate:
- Cavite City, Cavite: Reliably commute or planning to relocate before starting work (required)
Call Center Agent
Posted today
Job Viewed
Job Description
- Good communication and interpersonal skills
- Computer literate (Basic knowledge in MS Excel & MS Word)
- With/without BPO experience
- Willing to work in Ortigas Center, Pasig City
- Can start ASAP!
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- 10 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative in international account: 1 year (preferred)
**Language**:
- English (preferred)
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Call Center Agent
Posted today
Job Viewed
Job Description
WE HAVE URGENT CALL CENTER JOBS IN QUEZON CITY WITH UP TO PHP26.5K PER MONTH SALARY! DO YOU HAVE AT LEAST 3 MONTHS OF CALL CENTER EXPERIENCE APPLY NOW!
**BENEFITS**:
- Up to 26.5K salary package
- Fast career growth
**. World-class benefits**: Health card, life insurance, etc.
**Requirements**:
**TO QUALIFY**:
- Preferably (but not required) with a Bachelor's Degree or Associate Degree
- At least 3 Months Call Center Experience
- With excellent English communication skills
- With typing speed of at least 30 wpm
- Willing to work in QUEZON CITY
- WILLING TO START ASAP!
- QUEZON CITY SITES with topnotch HEALTH, SECURITY & SOCIAL DISTANCING MEASURES
**Job Description**:
WE HAVE URGENT CALL CENTER JOBS IN QUEZON CITY WITH UP TO PHP26.5K PER MONTH SALARY! DO YOU HAVE AT LEAST 3 MONTHS OF CALL CENTER EXPERIENCE? APPLY NOW!
**BENEFITS**:
- Up to 26.5K salary package
- Fast career growth
- World-class bene
Call Center Manager
Posted 21 days ago
Job Viewed
Job Description
Job Description:
Start and build your career with BMG Outsourcing – one of the well-respected Australian-owned Outsourcing Company with office in Clark and Sydney, providing high quality services to clients and promising career to its employees.
Our client is currently l looking for a highly motivated and experienced Call Center Manager to lead our call center team. The ideal candidate will be able to manage, monitor, and coordinate the day-to-day operations of the call center, ensure that call center agents provide excellent patient experience and meet performance and productivity goals.
Job Qualifications
Responsibilities:
Plan, organize and manage the daily operations of the call center to ensure that patient experience and performance objectives are achieved.
Develop and implement efficient and effective call center policies, procedures and systems
Ensure that customer calls are answered in a timely manner and quality service is provided; identify areas of improvement and ensure that staff is trained accordingly
Shepard the development of a call center performance metric-based culture – including the preparation and delivery of daily, weekly, and monthly reports.
Listen to calls on a regular basis to identify areas of improvement
Hire, train, coach, and develop call center staff to ensure that they have the skills, knowledge and confidence to perform their duties effectively.
Monitor and manage call center staff attendance, time and leave.
Ensure compliance with Philippines labor laws and regulations
Work with other departments to ensure that there is a smooth and seamless patient experience.
RequirementsRequirements:
Bachelor's degree in business administration, sales, or related field.
At least 5 years of experience as a call center manager, customer service manager or customer support manager.
Proven track record of meeting/exceeding performance goals and managing customer service.
Knowledge of call center technology and management systems.
Excellent communication, interpersonal and leadership skills.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to work in a fast-paced environment and to be available to handle emergencies outside regular working hours.
Strong computer skills – experience with call center management software is preferred.
BenefitsBenefits:
Salary: We offer a competitive salary that reflects your experience and skills.
Healthy Work Environment: A supportive, positive, and inclusive workplace that promotes your well-being and growth.
HMO: Enjoy great health insurance to keep you covered.
Paid Time Off: Generous vacation days, holidays, and sick leave to help you recharge.
Company-Provided Equipment: Get a PC or laptop from the company to help you do your best work, whether you're in the office or working remotely.
Free Shuttle: Convenient and comfortable shuttle service to make your commute easier.
Free Meals: Enjoy free meals to keep you fueled and focused during the day!
Other perks: Day shift schedule, and a bunch of other fun perks like company events. (Year-end Party, Summer Outing, Monthly Gathering, etc.)
Call Center Manager (Remote)
Posted today
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Job Description
We are looking for a very experienced and skilled REMOTE Call Center Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company.
**Responsibilities**
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
**Skills**
- Proven experience as call center manager or similar position
- Experience in customer service is required
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
Pay: Php1,600,000.00 per year
Schedule:
- 10 hour shift
- Monday to Friday
- Weekends
Supplemental Pay:
- Bonus pay