644 Customer Support Representative jobs in the Philippines

Remote Employee BPO has an outstanding opportunity for you!

Role: Customer Support Representative
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Setup: Work-from-Office (San Fernando, Pampanga)

Work Schedule:

• The training schedule will be Mon-Fri, 8pm to 5am Philippine time
• The regular working schedule will be Sat-Wed, 8pm to 5am Philippine time

Job Duties and Responsibilities:

• Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
• Provide exceptional customer service via email,
• Process return authorizations, orders, and requests
• Identify customer needs or desires in order to recommend the appropriate product or service
• Follow up on sales lead, create quotes, and complete final sales
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
• Work with other team members when necessary to resolve customer inquiries
• Provide feedback to management to help improve sales, marketing, and business processes

Qualifications:

• A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
• 2 years+ years experience in a fast-paced customer service setting responding to emails
• Experience using Microsoft Office
• Strong communication and interpersonal skills
• Strong sense of empathy and understanding of customer needs
• Excellent organization and time management skills
• Highly motivated self-starter within a team environment
• Detail oriented problem solver
• Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:  

• You have experience using NetSuite, Salesforce, Seller Central, 
• You have experience working in an e-commerce environment. 
• You have a good understanding of consumer electronics.

Overview:

We are seeking a proactive and customer-focused individual to join a dynamic team dedicated to ensuring long-term customer satisfaction and advocacy. This role will be the first point of contact for customers, responsible for efficiently addressing and resolving their inquiries across various communication channels. The ideal candidate will be adept at problem-solving, resourceful in finding solutions, and eager to contribute to a positive customer experience.

Key Responsibilities:

Customer Support and Retention:

• Address and resolve customer inquiries via chat, email, and phone.
• Investigate and troubleshoot customer challenges, escalating complex issues as needed.
• Maintain an organized and efficient support queue.
• Log, track, and update information on reported bugs and feature requests.
• Contribute to the maintenance and updates of customer support resources and automated messaging.

Value Demonstration and Advocacy Promotion:

• Identify opportunities to enhance customer value and satisfaction during support interactions.
• Utilize available resources to effectively solve customer challenges, escalating when necessary.
• Collaborate with peers and managers to analyze customer requests and identify knowledge gaps for creating self-service resources.
• Partner with account managers and sales teams to identify potential upsell opportunities.
• Gather customer referrals, feedback, and contribute to the development of case studies.

Departmental Projects and Team Support:

• Identify areas for improvement within the support process.
• Collaborate with management to develop and implement solutions for moderately complex process issues.
• Provide support to team members, including inbox coverage and assistance with onboarding.
• Assist in collecting data and customer feedback to inform process improvements.
• Undertake any other projects deemed necessary or appropriate

Qualifications:

• Clear speaking voice
• Must have at least 6 months of BPO customer support experience in one company
• Experience in virtual assistance and placing outbound calls preferred
• Must have excellent command of the English language, with neutral or American accent
• Strong familiarity with CRM tools (Hubspot, intercom, close.io, etc.)
• Strong customer service skills
• Strong administrative skills accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Willing to work on-site
• Can start ASAP

About SVC:

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Check out our Facebook page:

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM .

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday) .

We are seeking motivated Customer Support Representatives to join our growing team in Legazpi City. You’ll provide first-line support to international clients across email, phone, and live chat, ensuring each interaction is handled with professionalism, empathy, and accuracy.

Handle inbound and outbound customer inquiries.

Provide timely, accurate, and empathetic responses to client concerns.

Troubleshoot basic issues and escalate cases when necessary.

Document customer interactions and resolutions in CRM systems.

Collaborate with internal teams to address recurring issues and enhance processes.

Meet performance targets including response times, resolution quality, and customer satisfaction.

Excellent English communication skills (both written and verbal).

Experience in a BPO or Customer Support role preferred.

Strong problem-solving skills with a customer-first mindset .

Ability to work AU or US shifts from our Legazpi office.

Tech-savvy and comfortable using CRM tools, email platforms, and live chat applications.

Able to multitask and remain calm under pressure.

Competitive salary and benefits package.

Career growth and development opportunities.

Supportive team culture with continuous training.

Office-based role with a safe and collaborative work environment.

Great Place To Work ^TM - certified workplace, 4 years in a row