10,401 Customer Support Representative jobs in the Philippines

**Role Title: Customer Support Representative

ECLARO: A quick Summary**
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

About the role:
We are seeking highly motivated and dedicated 
Customer Service Representative
 to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional service to our clients by handling inquiries, providing assistance, and resolving issues in a professional and efficient manner.

Key Responsibilities:

• Handle customer inquiries and provide accurate information about products and services
• Assist customers in resolving account-related issues or concerns
• Process transactions and maintain accurate customer records
• Ensure customer satisfaction by delivering prompt and efficient service
• Escalate complex issues to appropriate departments for further assistance
• Adhere to company policies, procedures, and security measures to protect customer information
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Qualifications:

• Are a college graduate, with or without a background in the Customer Experience Solutions industry
• Have at least six (12) months of background in the Customer Experience Solutions industry
• Have good English communication skills, both written and verbal
• Have excellent customer service, problem-solving, and multitasking skills
• Have superb computer skills, with proficiency in navigating multiple systems
• Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed. Must be available to work onsite.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Supportive and dynamic team environment
• Continuous training to enhance your skills

If you are passionate about providing top-notch customer service and are eager to grow in the financial services industry, we encourage you to apply

A Customer Service Representative is responsible for managing client interactions across phone, chat, or email by providing accurate information, resolving concerns, and ensuring a positive customer experience. The role requires empathy, professionalism, and strong communication skills to handle inquiries effectively while maintaining accurate records and supporting customer satisfaction.

Key Responsibilities:

• Address customer concerns, questions, and requests in a timely manner.
• Provide accurate solutions and escalate complex issues when needed.
• Maintain detailed records of customer interactions.
• Build lasting relationships by demonstrating patience, empathy, and professionalism.
• Contribute to team goals and support service improvement initiatives.

Qualifications:

• At least High School or Senior High Graduate (with diploma or certificate).
• Excellent communication and active listening skills.
• Basic computer and web navigation knowledge.
• Willing to work on shifting schedules, holidays, and weekends.
• Open to fresh graduates; no work experience required.

REQUIREMENTS:

• Senior High School Diploma or equivalent.
• Basic English communication and grammar.
• Computer Literate and social media savvy
• Advantage: experience working as customer support via emails, chats and calls .
• Amenable to work on-site near SM Sangandaan
• Can start ASAP

RESPONSIBILITIES:

• Adheres to company policies and house rules.
• Maintains a positive and professional attitude towards customers at all times.
• Responding promptly to customer inquiries through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Job Types: Full-time, Permanent

Pay: Php14, Php16,650.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Application Question(s):

• Are you amenable to work weekly in a 5 days shifting schedule?
• Are you amenable to work near SM Sangandaan?
• if hired, When can you start?

Language:

• English (Required)

Work Location: In person

Transec BPO Solutions Inc. is hiring a Full time Customer Support Representative role in Pasig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Evening
• Tuesday: Morning, Evening
• Wednesday: Morning, Evening
• Thursday: Morning, Evening
• Friday: Morning, Evening
• Expected salary: ₱18,000 - ₱22,000 per month

WHY JOIN OUR TRANSEC TEAM?

• HMO with dependent, life insurance, & incentives
• Permanent hybrid work setup
• Great working environment with real work-life balance
• Fun & engaging company-sponsored events

--- PRIOR BPO EXPERIENCE IS STRICTLY REQUIRED --- ESSENTIAL JOB FUNCTIONS

• Deliver top-tier customer support by promptly and accurately responding to

inquiries and resolving any issues, primarily through chat and email.

• Execute back-office tasks with a keen eye for detail and efficiency to

fulfill customer requests and ensure satisfaction.

• Collaborate and work effectively with other team members to achieve the best

results for all customer-related requests. SKILLS & QUALIFICATIONS

• Bachelor's degree in any field.
• Must have at least 1 year of customer service experience in the BPO industry,

handling an international account.

• Work background in using chat and/or email communication is highly preferred.
• Prior experience in a technical account is a huge plus.
• Must have excellent writing skills in English; good speaking skills in

English.

• Tech savvy with strong interest in learning new technology applications.
• High attention to detail.
• Willing to work on night shift.

FREE MEALS AND SNACKS ARE ON US Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treats

YOU DESERVE THE BEST - Enjoy these perks

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
• Vibrant City Location: Work in Taguig (Day Shift)

YOUR DAILY TASKS

• Provide technical advice and IT solutions to customers, from home users to large businesses.
• Prepare quotations for systems (gaming PCs to enterprise equipment) and handle inquiries on products, accounts, and deliveries via phone, email/tickets, and live chat.
• Collaborate with internal teams (Product, Aftersales, Warehouse, Retail Stores) to ensure complete and accurate solutions.
• Participate in weekly and monthly sales meetings to discuss the performance, progress and plans of the department.
• Participate in training sessions about aftersales/customer service handling or technical and vendor type training (some may be outside normal hours)

ABOUT YOU

• Technical expertise in the latest computer hardware and components
• 2–3 years' experience in presales and sales for IT products
• Fluent in English, both written and verbal
• Excellent customer service, communication, and phone support skills, with strong listening and empathy.
• Results-driven, detail-oriented, and able to manage time and tasks effectively.
• Professional, reliable, and adaptable, with integrity, resilience, and positive energy.
• Amenable to working onsite in Taguig

Why wait? Click the apply button today

Job Types: Full-time, Permanent

Pay: Php28, Php32,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

Customer Support Representative

Location: Cebu City

Work Setup: Onsite | Shifting Schedules | Night Shift

Qualifications:

• Senior High School or College graduate (no prior BPO experience required)
• Proficient in English communication, both verbal and written

What We Offer:

• Competitive salary package ranging from ₱14,500 to ₱0,000 plus 000 non-taxable allowance
• 20% night differential
• HMO coverage
• Additional employee perks and benefits

Our project provides customer support for a big British retailer of various items that range from toys to clothes to edible items to electronic devices. Generally, customer service agents in our team deal with queries about the company's products and services, and answer requests and complaints from customers via the phone, emails, live chats and social media.

Requirements:

• Excellent English (C1), written and spoken;
• Experience in customer support.

Soft skills:

• Customer-oriented
• Stress-resistant
• Fast-learning
• Problem-solving
• Ability to multitask

Responsibilities:

• Sharing information about products and services;
• Answering customer queries and requests via emails, chats, and calls;
• Processing cancellations, returns, refunds, and replacements;
• Escalating issues internally to relevant teams;
• Updating customers when necessary;
• Responding to customer complaints, including resolving cases related to unreceived orders, delivery delays, damaged/missing items, poor quality, technical issues, etc.;
• Replying to reviews;
• Processing backorder updates;
• Dealing with stock issues.

Work conditions:

• Temporary position:
   October 15 to January 16 (can be changed by the client's decision with 2 weeks' notice)
• Training: 2 weeks with half the monthly pay. The other half will be paid as a bonus after successful completion of the project;
• 5 working shifts per week: day (2:00pm-10:00pm), night (8:00pm-4:00am) - Manila time;
• 2 non-fixed days off per week.

Make a Real Impact with us as a Customer Service Representative

Location: IT PARK CEBU

Start Date: September Class

Looking for your next big opportunity in the BPO industry?

We got you covered Say goodbye to long queues and tedious applications—our end-to-end digital hiring process makes job hunting more convenient than ever

Qualifications:

• At least HS/SHS Graduate with 6 months BPO experience

• College Graduates With or Without BPO Experience

• Willing to start ASAP and Work Onsite

APPLY NOW

Job Types: Permanent, Fresh graduate

Pay: Up to Php24,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid toll fees
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Do you have a BPO experience? If yes for how long in total?
• Are you a former employee of Concentrix,Convergy's,IBM,Stream Global or SYNNEX?
• Please provide your active email address and active viber number?
• Can you please rate your english communication skills? 1 is the lowest and 10 is the highest?
• Do you have any device like laptop or desktop with working webcam and headset plust stable internet connection? If none are you willing to borrow?

Work Location: In person

Make a Real Impact with us as a Customer Service Representative

ENJOY UP TO PHP 27,000 PAY

Go further with us.

Are you ready to move your career forward? you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career?

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

What are we looking for?

• At least HS/SHS Graduate with 6 months BPO experience

• College Graduates With or Without BPO Experience

• Willing to start ASAP and Work Onsite

APPLY NOW

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php27,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Application Question(s):

• Do you have a BPO experience? If yes for how long in total?
• Are you a former employee of Concentrix,Convergy's,IBM,Stream Global or SYNNEX?
• Please provide your active email address and active viber number?
• May i know your current location ?

Work Location: In person