5,306 Customer Support Manager jobs in the Philippines

*Job Description:
Duties & Responsibilities *

• Organize regular meetings, visits with the customers. Provide customer with information on support and services. Collect and discuss customer feedback. Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.
• Collect satisfaction, needs or expectations for further use within Airbus Helicopters
• Customer satisfaction on Airbus Helicopters Support &Services interactions on previous period.
• Customer view on new Hot topics.
• Customer needs and interests, activity forecasts.
• Coordinate support disciplines & experts, in order to bring a quick and adequate solution to Customer needs in all cases;
• AH S&S performance towards the Customer (shared performance target where relevant).
• AH view on Customer current Hot topics.
• General data on Support & Services Discipline (ex. improvement initiatives)
• Services catalog key changes.
• In case of a crisis / critical issue raised by the Customer or by the Support & Services discipline :
• Set up and follow up an operational action plan to deal with Customer concerns / complaints;
• Find the right people within Airbus Helicopters Support & Services (Local or Central representatives) and drumbeat their action to ensure issues On-Time & On-Quality resolution.
• Be proactive in communication with the Customer and do not wait for the final resolution of the problem.
• Reassure the Customer by adopting a clear, simple and efficient communication mode to inform him about resolution progress.
• Integrate from Customer issues/hot topics (normally mainly linked to his CTS priorities) to the collaborative action plan (Customer + AH) and present a status on actions closure and AH progress on previous Customer concerns resolution.
• Follow procedure based on Support & Service_Operations Process :
• Review Quotation Review Sheet (QRS)
• Generation of Sales Order and Service Order.
• Request of Accounts Receivables Down Payment (ARDP)
• Manage MRO project by initiating internal meetings and providing constant updates to external customers.
• Request of final invoice upon completion of MRO Projects.
• Generate MRO Customer Dissatisfaction Survey and follow up with external customers to answer.

Personal & Interpersonal Skills

• Proactive attitude
• Pleasing personality with a very strong sales and service orientation
• Energetic, persistent and a strong will to achieve targets
• Excellent communication skills (ability to communicate on all management levels)
• Ability to deliver on time, on cost and on quality under pressure
• Ability to support the catalogue of services and respond to customers' requests, including sales campaigns & delivery management, and co- ordinate internally and externally with business partners. Establishing relevant plan, coordinating and prioritizing Airbus and customers activities to ensure the delivery of contractual commitments. Knowledge of customer business and operations and understanding of Aerospace sales contracts.

Professional Skills

• Bachelor's Degree in Business Management or equivalent
• At least 3 years related experience
• Excellent communication skills (written and oral)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

* Company: *
Airbus Helicopters Philippines Inc.

Employment Type:
Permanent

Experience Level:
Professional

Job Family:
Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description:

Duties & Responsibilities

1. Organize regular meetings, visits with the customers. Provide customer with information on support and services. Collect and discuss customer feedback. Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.

2. Collect satisfaction, needs or expectations for further use within Airbus Helicopters

3. Customer satisfaction on Airbus Helicopters Support &Services interactions on previous period.

4. Customer view on new Hot topics.

5. Customer needs and interests, activity forecasts.

6. Coordinate support disciplines & experts, in order to bring a quick and adequate solution to Customer needs in all cases;

7. AH S&S performance towards the Customer (shared performance target where relevant).

8. AH view on Customer current Hot topics.
9. General data on Support & Services Discipline (ex. improvement initiatives)

10. Services catalog key changes.

11. In case of a crisis / critical issue raised by the Customer or by the Support & Services discipline :

12. Set up and follow up an operational action plan to deal with Customer concerns / complaints;

13. Find the right people within Airbus Helicopters Support & Services (Local or Central representatives) and drumbeat their action to ensure issues On-Time & On-Quality resolution.
14. Be proactive in communication with the Customer and do not wait for the final resolution of the problem.

15. Reassure the Customer by adopting a clear, simple and efficient communication mode to inform him about resolution progress.

16. Integrate from Customer issues/hot topics (normally mainly linked to his CTS priorities) to the collaborative action plan (Customer + AH) and present a status on actions closure and AH progress on previous Customer concerns resolution.

17. Follow procedure based on Support & Service_Operations Process:

18. Review Quotation Review Sheet (QRS)

19. Generation of Sales Order and Service Order.
20. Request of Accounts Receivables Down Payment (ARDP)
21. Manage MRO project by initiating internal meetings and providing constant updates to external customers.
22. Request of final invoice upon completion of MRO Projects.
23. Generate MRO Customer Dissatisfaction Survey and follow up with external customers to answer.

Personal & Interpersonal Skills

• Proactive attitude
• Pleasing personality with a very strong sales and service orientation
• Energetic, persistent and a strong will to achieve targets
• Excellent communication skills (ability to communicate on all management levels)
• Ability to deliver on time, on cost and on quality under pressure
• Ability to support the catalogue of services and respond to customers' requests, including sales campaigns & delivery management, and co- ordinate internally and externally with business partners. Establishing relevant plan, coordinating and prioritizing Airbus and customers activities to ensure the delivery of contractual commitments. Knowledge of customer business and operations and understanding of Aerospace sales contracts.

Professional skills

• Bachelor's Degree in Business Management or equivalent
• At least 3 years related experience
• Excellent communication skills (written and oral)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Helicopters Philippines Inc.

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Description

• Team Leadership: Lead and mentor a team of customer service representatives, providing guidance, support, and performance feedback.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and ensure a seamless experience across all touchpoints.
• Zendesk Management: Oversee the use of Zendesk for ticketing, customer communication, and reporting, ensuring optimal use and customization of the platform.
• Microsoft Office Suite: Utilize Microsoft Office tools, including Excel for data analysis, Word for documentation, and PowerPoint for reporting and presentations.
• Jira Management: Work with Jira to track, manage, and resolve customer-related issues and collaborate with other departments for efficient resolution.
• Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness of the customer service team.
• Training and Development: Develop training programs to enhance the skills of the customer service team, ensuring they are well-versed in product knowledge and customer service best practices.
• Leadership Skills: Strong leadership and team management skills, with a proven ability to motivate and develop a team.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
• Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think strategically and
• execute tactically.
• Customer

Requirements
Technical Skills:

• Proficient in Zendesk for customer service management.
• Strong skills in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with Jira for issue tracking and resolution.
• Familiarity with other customer service and project management tools.
• Creates and plans coaching for agents

Leadership Skills:
Strong leadership and team management skills, with a proven ability to motivate and develop

a team.

Communication Skills:
Excellent verbal and written communication skills, with the ability to communicate

effectively across all levels of the organization.

Problem-Solving Skills:
Strong analytical and problem-solving skills, with the ability to think strategically and

execute tactically.

Customer-Centric:
Passionate about providing excellent customer service and improving the customer

experience.

Customer Support Team Manager Job DescriptionAbout TGP

TGP is a leading payment solution based in Australia, dedicated to providing an exceptional gaming experience. We are seeking a highly reliable and detail-oriented Customer Support Team Manager to lead our customer support team remotely, ensuring seamless communication and outstanding service for our players.

Job Overview

As the Customer Support Team Manager, you will oversee all customer interactions for TGP's platform, managing communications via Telegram and other platforms. You will lead a team to resolve customer inquiries, handle payment-related issues, and maintain a high standard of service. This is a remote position requiring a proactive leader with excellent organizational skills, a personal computer, and a stable internet connection.

Key Responsibilities

• Team Leadership: Manage and motivate a remote customer support team, ensuring timely and professional responses to customer inquiries.
• Customer Communication: Oversee interactions with customers via Telegram, email, and other communication tools, addressing inquiries about gameplay, account issues, and payment solutions.
• Issue Resolution: Handle escalated customer issues, particularly those related to payments, with a focus on quick and accurate resolutions.
• Process Improvement: Develop and implement support strategies to enhance customer satisfaction and streamline operations.
• Quality Assurance: Monitor team performance, ensuring adherence to TGP's high standards for accuracy, professionalism, and attention to detail.
• Reporting: Track and report on team metrics, such as response times and customer satisfaction, to improve service delivery.
• Training & Development: Train and onboard new team members, fostering a culture of excellence and accountability.

Qualifications

• Experience: Proven experience in customer support or team management, preferably in the online gaming or e-commerce industry.
• Communication Skills: Exceptional written and verbal communication skills, with fluency in English (additional languages a plus).
• Technical Requirements: Must have a reliable personal computer and a stable, high-speed internet connection suitable for remote work.
• Attention to Detail: Strong organizational skills with a keen eye for detail to ensure accurate and high-quality customer interactions.
• Reliability: Demonstrated ability to work independently, meet deadlines, and maintain consistent availability in a remote setting.
• Problem-Solving: Ability to handle complex customer issues, particularly related to payment solutions, with patience and professionalism.
• Familiarity with Tools: Experience using Telegram and other customer support platforms (e.g., Zendesk, LiveChat) is highly desirable.
• Leadership: Strong leadership skills with the ability to inspire and manage a remote team effectively.

Work Environment

• Location: Fully remote position, allowing flexibility to work from anywhere in the Philippines or globally, provided you have a stable internet connection.
• Hours: Various shift available with a commitment to availability during peak customer support times (to be coordinated with the team).
• Equipment: Candidates must provide their own computer and maintain a reliable internet connection.

Why Join TGP?

• Be part of a dynamic, fast-growing Payment brand in Australia.
• Work remotely with a flexible schedule, allowing for work-life balance.
• Lead a team dedicated to delivering top-tier customer experiences.
• Opportunity to shape customer support strategies and make a direct impact on TGP's success.

How to Apply

To apply, please submit your resume and a cover letter detailing your experience in customer support and team management, as well as your ability to meet the technical and reliability requirements of this role. Send your application to (insert application email or link) with the subject line: "Customer Support Team Manager Application – TGP."

TGP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Work Location: Remote

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As the Customer Support Manager- APAC you will be part of a regional team that focus on execution of regional processes and managing a set of our local depots and their respective local teams. You will be focused on guaranteeing that operational support procedures are being executed with high-standards in your region, both to our customers and to our local operations.

You will play a pivotal role in guaranteeing that all our global support team is executing the processes designed with high-standards to assist our local operation, supporting customers and the team members in your region. You will have a direct impact on customer satisfaction and you will work everyday to improve the experience of our clients, taking the lead either on daily service recovery procedures, understanding how processes could improve to drive customer satisfaction, and implementing customer satisfaction related actions.

Reporting directly to the Regional Operations Director, you will play an essential role in the execution of our operation, serving as the voice of the customer inside the regional team and thriving towards a better execution to make sure we deliver up to customers expectations, coordinating your actions with the rest of the team.

WHAT WILL YOU WORK ON?

• Oversee day-to-day local operations execution, analysing customer satisfaction data on a daily basis to understand improvements opportunities.
• Daily execution of service recovery procedures, proactively reaching out to customer journeys that broke service SLAs and adjusting customer experience accordingly.
• Coordinate corrective actions with the regional team.
• Coordinate and deliver customer satisfaction improvement actions, ranging from training to our local team regarding operational procedures, overseeing local operations physical developments, auditing local procedures among other divers.

WHO ARE WE LOOKING FOR?

• 5+ years of experience in customer support roles;
• Experience in rent-a-car or hospitality industries are a plus;
• Strong communication skills - being able to effectively communicate with customers and internal teams
• Passionate about driving operational excellence and thrive in a fast-paced environment
• Organised and committed to driving customer satisfaction
• Fluency in English is mandatory

Are you ready to Go Indie?

About the Role

We're seeking a detail-oriented and reliable Client Support & Bookings Coordinator to join our team. This role is perfect for someone with strong organizational skills and experience working with CRMs or client databases. You'll play a key role in managing client bookings, processing requests, and supporting clients with access to our platforms.

Key Responsibilities

• Process new booking requests using HubSpot CRM and Halaxy PMS
• Manage client exit requests via HubSpot CRM and Halaxy PMS
• Rebook existing clients through HubSpot CRM and Halaxy PMS
• Respond to incoming text messages through our phone system
• Set up and send logins to clients requesting access to our support platforms

Must Haves

• Strong attention to detail and accuracy in work
• Experience working with CRMs or client databases
• Excellent communication and organizational skills

Nice to Have

• Familiarity with Halaxy software (training can be provided if not experienced)
• Previous experience in a client service, admin, or bookings role

Systems You'll Use

• HubSpot CRM
• Halaxy PMS
• Phone and messaging system

Job Type: Part-time

Pay: Php36,714.00 per month

Benefits:

• Work from home

Application Question(s):

• Are you currently BIR-registered? If not, would you be open to registering?

Experience:

• Healthcare: 1 year (Preferred)
• Project management: 1 year (Preferred)

Work Location: Remote

Still stuck in a job or situation that doesn't challenge or reward you?

Maybe it's time to make a move, and we're making it easy for you.

Sapient is growing, and YOU could be the newest addition to our Customer Service Representative team in Metro Manila With a 1-day hiring process and a salary of up to ₱26,000 plus monthly commissions. What's stopping you?

What Your Day Looks Like:

• Handle customer concerns through voice and/or non-voice channels.
• Resolve concerns with empathy and efficiency
• Process orders, returns, and account updates with accuracy.
• Work with a supportive team that wants you to succeed
• Hit key performance targets in customer satisfaction and efficiency.

What We're Looking For:

• High school graduates (old curriculum), ALS passers, fresh grads welcome
• 1 Year of BPO experience required
• Good communication and problem-solving skills.
• Willing to work onsite in Metro Manila
• Career shifters and experienced CSR agents are welcome.

What You Get:

• Salary up to 25K + Monthly Commissions
• Career growth for consistent performers
• HMO coverage for you + 2 dependents starting Day 1
• Pioneer accounts (including easy, non-voice roles)
• Incentives, signing bonuses, and premium perks
• Shifting schedules — Day, Mid, or Night shifts
• Life Insurance & Retirement Plan for qualified hires
• Free coffee & biscuits (yes, we care about the little things)

Why Sapient?

You weren't made for just "okay" jobs. Choose a career that invests in your growth, rewards your work, and treats you like you matter.

At Sapient, we give everyone a chance:

We don't wait for "perfect" applicants — we build them. You bring the attitude — we'll handle the training. Apply Now

Job Types: Full-time, Permanent

Pay: Php17, Php26,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Paid training

Work Location: In person

We're Hiring: Client Support & Admin Assistant

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Client Support & Admin Assistant to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: Client Support & Admin Assistant

Work Arrangement: Hybrid

Location: Any CS Branch - Ortigas/ Makati/Davao/Cebu/Angeles/Mabalacat

Schedule: Morning Shift

Job Description:

• CRM and database management (updating, maintaining, and reporting)
• Providing client support and administrative assistance
• Coordinating and running webinars
• Assisting in client product training sessions
• Handling other general administrative support tasks as required by the client

Qualification and requirements:

• Proven experience in administrative support, client support, or a related role
• Strong knowledge and hands-on experience with CRM systems and database management
• Excellent communication and organizational skills
• Ability to handle multiple tasks and meet deadlines with minimal supervision
• Experience coordinating webinars and virtual meetings is an advantage

Non-negotiable skills & requirements:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) or equivalent tools

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise

Work Location: In person