7,199 Customer Support Engineer jobs in the Philippines

Company Description

Starburst, founded by the inventors of OS Trino, provides a full-featured open data lakehouse platform powered by the #1 SQL analytics engine. Our end-to-end analytics platform allows teams to discover, organize, consume, and share data efficiently for both cloud and on-premises workloads. With clients such as Apache Corporation, Comcast, Doordash, DBS Bank, and VMware, Starburst supports scalable analytics while helping companies lower infrastructure costs and avoid vendor lock-in. We believe in providing modern solutions to alleviate data silo problems, aiming to help businesses make better decisions through scalable, fast analytics on all their data.

Role Description

This is a full-time on-site role for a Customer Support Engineer based in Metro Manila. The Customer Support Engineer will be responsible for providing exceptional customer support, troubleshooting issues, delivering technical support, and performing field service tasks as needed. This role requires excellent communication skills to interact effectively with clients, addressing their needs and resolving technical problems swiftly.

Qualifications

• Skills in Customer Support and Technical Support
• Proficiency in Troubleshooting and Field Service
• Strong Communication skills for client interaction
• Ability to work independently and as part of a team
• Relevant experience in the IT or software industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field preferred

Responsibilities:

• Serves as first point of contact with customers regarding their machine issues after installation.
• Provides prompt and accurate feedback to customers.
• Provides initial diagnoses, analyses, and troubleshoots machine issues.
• Asks customers targeted questions to quickly understand the root of the problem.
• Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.
• Coordinates, escalates, monitors, and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.
• Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.
• Follows up with customers to ensure that their machines are fully functional after troubleshooting.
• Provides technical support to Service Engineers during installation, service visits and trainings.
• Prepares and submits accurate and timely reports.
• Documents technical knowledge, including findings, analyses, solutions, recommendations, and learnings in the form of notes and manuals.
• Performs other tasks that may be assigned from time to time.

Qualifications:

·    Good understanding of technology products

·    Familiarity with remote desktop applications

·    Excellent problem-solving skills

·    Superb communication skills, both written and verbal

·    Self-motivation and positive disposition

·    Confidence and composure in handling multiple tasks and customer issues at one time

·    Applicants must be willing to work in Bajada, Davao City

Education and Experience:

·    BS degree in Electrical or Electronics Engineering or relevant field, preferably with PRC license;

·    Proven work experience as a Technical Service Coordinator or similar role; and

·    Has call center experience as Customer/Technical Support.

Interested candidates with suitable qualifications and relevant experience are encouraged to email their current/updated resumes, transcript of records, relevant certifications or licenses, as well as with other pertinent documents, and kindly indicate in the subject line the preferred position title applied at:

HGG PROFILING SPECIALISTS PHILIPPINES, a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.

• Provide technical support to the security solutions for our customers.
• Resolving tickets under security solutions such as, but not limited to, firewalls, UTM, email security, web security, cloud security, network access control, endpoint security.
• Responsible for creating and presenting technical documentations to the customers such as, but not limited to, Incident Report, Root Cause Analysis, Method of Procedure
• Handle the following principals such as, but not limited to: Trend Micro, Checkpoint

Qualifications

• Candidates must possess a Bachelor's/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent.
• Candidates must have at least a 1-year experience deploying, administering, or troubleshooting security solutions.
• Checkpoint Certified Security Administrator or Trend Micro Apex One Certification is an advantage.
• Must have working knowledge of security solutions from Trend Micro, Checkpoint or equivalent brand.

Senior Customer Support Engineer

At LeapXpert, we're revolutionizing business communication by seamlessly integrating the familiarity of consumer messaging apps with enterprise-grade security and compliance.

As pioneers in responsible business communications, we empower employees and clients to connect through their preferred messaging platforms while upholding the highest standards of governance and security.

Our mission is to transform workplace communication globally.

We've been recognized as a Visionary in Gartner's Magic Quadrant for Digital Communications Governance and Archiving Solutions, raised a $20 million Series B funding round—bringing our total funding to $60 million, and earned the trust of top-tier institutions worldwide, who rely on our platform daily to streamline client communications.

This is just the beginning—we're growing rapidly and we're seeking passionate, talented individuals to join our team.

This is your opportunity to work on impactful projects using cutting-edge technologies alongside driven innovators from around the world. Apply now to be part of something revolutionary

We are looking for a
Senior Customer Support Engineer
to assist customers with reporting incidents, initial triage and onboarding of a company's product or service and guide clients through installation and resolving issues as needed.

Responsibilities:

• Perform operation activities part of a support center that involves customer system operations, maintenance activities, documentations, and software release management
• Take ownership of customers' issues and follow problems through to resolution. The process involves Identifying, analyzing and report testing results for an assigned incident on production or DEV/UAT environment
• Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently
• Identifying and sharing process improvements to increase efficiency in customer service operations to manager
• Helping customers by answering questions, resolving problems, and providing information about products and services
• Report, track, and monitor defects in the defect tracking system, provide regular reports of overall performance by customer that includes SLA, Customer health score, CSAT etc.
• Investigate defect reports from production support, isolate their causes, inform development teams for fixing and retest to ensure adequate resolutions
• Work closely with the engineering and development teams to design delivery/support strategies
• Work on the interpretation of quality assurance issues and problems for technical and non-technical users
• Support on release and feature items delivery directly with customer

Your skills and experience:

• 7+ years of experience as a support engineer or relevant roles, preferably in software space
• Experience with application support.
• Deep understanding of fintech software, compliance solutions and/or Unified Communication product is a plus
• Exposure to any SaaS platforms, either as a engineer, QA or testing for web-based and mobile applications will be advantageous
• Good understanding of the service operations, ITSM tools and ITIL exposure will be key
• Ability to effectively manage time, and arrange and carry out multiple tasks of different priorities
• Experience in developing, documenting RCA & Knowledgebase articles from incident reports will be a great benefit for the role.
• Willing to learn and adopt new technologies and skills
• Good knowledge of testing methodology and tools, experience with Agile methodology is a plus
• Technical exposure in any of these will be a plus to be successful in the role – API Development & testing, Working with Web Services, Programming languages like Java, Javascript, Shell script, Technologies like Docker, Kubernetes, Database (NoSQL, SQL), CI/CD: CircleCI, Github Action, Jenkins, etc.

Why you'll love working here:

• An awesome job with an attractive remuneration package
• Onsite work with good, comfortable environment and settings
• Friendly colleagues who support each other to win as a team
• A flat, product-focused organization and Agile team to let you add your value and ideas to the product and company
• Opportunities to learn and be trained in applied new technologies and methodologies
• Facing new and innovative challenges to deliver commercial-grade, world-class product
• Career growth in multiple directions, based on your preferences and abilities

Sounds like a good fit? Come and join the team at LeapXpert

Discover your 100% YOU with MicroSourcing
Position: Senior MES customer Support Engineer

Location: Global One, Eastwood, QC

Work setup & shift: Flexible work setup | Night shift

Why join MicroSourcing?
You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As a Senior MES Customer Support Engineer, You Will

• Reporting to the Support Manager, you will be expected to work independently and as part of the support team. You will undertake a range of highly technical tasks that arise during the resolution of tickets where you will be required to log in various different systems and resolve the problem or issue.
• You will work on our Support Portal: Reviewing incidents, problems and change requests.
• Training will be provided inhouse and you will have an opportunity to work with leading edge technology in blue-chip multinational F&B companies. You will be based in Dublin however international travel is an important element of this position as some of our strategic clients are US based.

What You Need:
Non-negotiables

• Graduate in computer science or mechanical/electrical/electronic engineering preferably with a postgraduate degree in Information Technology or sufficient IT experience.
• 7 years experience in software projects delivery for process-oriented environments.
• Industry knowledge in food and beverage processing would be considered an advantage.
• Actively participates in the testing and computer system validation of the MES System and related configuration as required.
• History of supporting bespoke software applications is a requirement.
• Knowledge of SQL Databases
• T-SQL codes, Stored Procedures, Views, Functions, Triggers
• Diagnose and address operational data issues
• Microsoft SQL Management Studio
• SQL Server Profiler
• Experience with ETL, SSIS
• Ability to debug code in C#, Javascript, HTML, XAML
• Knowledge WPF, HTML 5, .Net Framework, SSRS Reporting
• Visual Studio
• Telerik Software tools (a plus but not a requirement)
• Windows / Network administration (a plus but not a requirement)
• Internet Information Services (IIS) (a plus but not a requirement)
• Power Bi (a plus but not a requirement)
• Data Warehouse (a plus but not a requirement)

Preferred skills/expertise

• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to multi-task
• Good ability to comprehend technical information related to computer software, computer and network hardware
• Proficiency with MS Office applications (Word, Excel, Power Point).

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

• Terms & conditions apply

Roles and Responsibilities:

• Provides technical and non-technical support to Trend Micro Home and Home Office users powered by Trend Micro Smart Protection Network cloud security infrastructure that stops threats in cyberspace or the "cloud" with their account management, product inquiries, and delivers the best solutions to product concerns
• Promotes Trend Micro products and services by servicing new and existing accounts and suggesting information on other Trend Micro products and services.
• Talk clients through a series of actions and solutions, either via phone, email or chat, until they've solved the technical/nontechnical concern or inquiry
• Takes first-line support via phone, email, and chat.
• Ensures all customer interaction are logged in the CRM Tool
• Prioritize and manage several open cases at one time
• Proactively shares knowledge through technical sharing and training, solution contribution, and self-service participation.
• Meets business objectives and team targets defined by SLA and Performance Development Scorecards
• Continuously improve and upgrade technical knowledge and skills through training.
• Use existing knowledgebase and contribute to improving solutions in resolving cases.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology or related fields
• Knowledgeable in multiple platforms like (Windows, Mac, Android & iOS)
• Excellent oral and written English communication skills
• Shows genuine character and a team player
• Willing to work on shifting schedules
• Fresh graduates are welcome to apply
• Knowledge in GenAI is an advantage

About Alpha ESS:

Alpha ESS is a leading provider of energy storage solutions that deliver reliable and cost-effective power to homes and businesses. Our products include batteries, inverters, and management systems that help customers to save money on energy bills and reduce their carbon footprint. As a growing company, we are committed to providing the best customer service and technical support to our clients.

What you will be doing:

• Answering inbound Phones, Emails / Chats to the Customer Support queue during assigned hours
• .Improving customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as support installers during commissioning (email)
• .Documenting received cases and following up in a timely manner, documenting all activity in a central CRM/Help Desk software platform
• .Cooperating with AlphaESS Field Service Technicians and Field Application Engineers
• .Use and maintain the support knowledge base
• .Continuously learn and improve storage energy knowledge

.

Who you are and what you bring

• : A minimum 2 years of experience in customer support or equivalent educational backgroun
• d.Bachelor degree or equivalent work experience - preferre
• d.Fluent in English - essentia
• l.Excellent verbal and written communication skill
• s.A passion for the renewable secto
• r.Ability to take ownership and responsibilit
• y.Understand electrical systems (electrical/battery
• ).Familiarity with MS-Office (Salesforce is advantageous

).

Customer Service (Chat/Voice Support)

Location: Remote – Philippines

Employment Type: Full-Time

About Kinetic Potential (KP):

Kinetic Potential (KP) is a mission driven for-profit organization, based in the Washington, DC area, that has a tremendous opportunity to expand its occupational skills training and community service offerings throughout the United States. The firm is preparing for significant growth and seeking KP Mentors to provide onsite support for people with disabilities and youth participating in KP's K12 and Community Supports Program.

As KP prepares for significant growth, we are seeking a Customer Service Representative to join our team and provide first-level support through chat and voice calls.

Key Responsibilities:

• Handle incoming chat and voice inquiries from clients, staff, and program participants.
• Provide timely, professional, and empathetic support, resolving technical and non-technical issues.
• Escalate complex issues to the appropriate department or team member as needed.
• Document issues, resolutions, and follow-ups in the helpdesk system.
• Maintain a high standard of customer service and act as the first point of contact for KP's stakeholders.
• Assist in onboarding new users and providing guidance on basic tools, systems, or processes.

Qualifications:

• Based in the Philippines with reliable internet and a quiet home office setup.
• Prior experience in a helpdesk, call center, or customer support role (chat/voice).
• Strong English communication skills (verbal and written).
• Tech-savvy and comfortable with common software tools (e.g., email, ticketing systems, CRMs).
• Ability to multitask, problem-solve, and remain professional under pressure.
• Mission-aligned: Passionate about supporting a purpose-driven organization and contributing to community impact.

Why Join KP?

• Be part of a mission-driven organization making a real difference in communities.
• Work remotely with a supportive international team.
• Growth opportunities as KP expands nationwide.
• Competitive compensation (to be discussed during the hiring process).

Job Type: Full-time

Pay: From Php35,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Do you have prior experience working in customer service?
• Are you comfortable handling a high volume of customer calls or chats daily?
• Can you work night shifts/graveyard shifts?
• Do you have your own reliable laptop or computer to use for work?

Work Location: In person