1,475 Customer Success jobs in the Philippines

About the job

Finstro has been solving financial challenges within B2B Trade finance since 2012 and served global businesses with over $1 billion in Trade Payments.

Finstro provides a complete cashflow management platform, enabling customer and supplier payments and providing innovative credit-based solutions to help businesses grow.

We are the solution to pay and get paid on terms that suit your business.

We are looking for an Customer Success Account Manager to join our team Full Time.

The Customer Success Account Manager will act as client advocate and work with internal departments to ensure that client needs are understood and satisfied. These include handling all client queries, requests and complaints, maximising revenue by offering relevant features or alternative product or service and being a critical resource in improving the overall client experience.

Key Responsibilities:

• Act as a primary point of contact for key customers and manage communications across multiple channels.
• Handle all incoming calls or emails relating to all Finstro's products and services from Active clients.
• Ask relevant open-ended questions to understand client requirements and maximise revenue by offering relevant features or alternative product or service to client.
• Keep records of calls and note useful information / Enter and update customer information in the database.
• Coordinate with internal teams (Sales, Marketing, Support, Product) to ensure a consistent and effective customer experience.
• Act as a client advocate with a focus on improving the client experience.
• Identify upselling or cross-selling opportunities and contribute to revenue growth.
• Resolve complaints and preventing additional issues by improving processes.
• Manage own portfolio of accounts and be accountable for increased utilisation.

Experience and Skills Required:

• 5+ years of client relationship management , customer service, sales and or account management experience in the financial services or similar industry.
• Must be an excellent communicator and have superior people skills. You must be comfortable presenting products or services as well as dealing with queries, requests, complaints and doubts over multiple channels (phone or email, eventually maybe even live chat).
• Ability to learn about products and services and describe/explain them to prospects.
• Outstanding negotiation skills with the ability to agree on a solution with the best outcome for our clients and the business, resolve issues and address complaints
• Experience in client or portfolio or account management
• Superb customer service, selling skills and rapport building, sales experience is a nice to have.
• Ability to be able to do cross selling and customer retention.
• Ability to work in a fast-paced environment and meet deadlines
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

The role will be based out of our Manila office in Bonifacio Global City, Taguig.

Candidates must be willing to work
full time onsite whilst on probation
and may transition to Finstro's Flexible Work Arrangements afterward, subject to mutual agreement with their manager.

Job Title:
Customer Success

Location:
Remote (Global)

Company:
Pro Coffee Gear

Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive
Customer Success
to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities
Customer Success Leadership

• Own the end-to-end customer experience and define scalable customer success strategies to support growth.
• Establish and track KPIs, processes, and team goals aligned with business objectives.
• Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.

Sales Enablement & Channel Coordination

• Enable the consultative sales process through client communications across email, SMS, and social platforms.
• Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
• Support third-party and social commerce sales channels in coordination with marketing and sales teams.

Post-Sales Operations & Aftersales Support

• Manage client onboarding and equipment setup, coordinating installations with technical service partners.
• Respond to customer inquiries regarding product use, service needs, and ongoing support.
• Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.

Shipping, Damage, and Returns Management

• Lead customer communications related to logistics, damages, and return claims.
• Work with logistics teams to ensure fast, clear resolutions and optimize related processes.

Process Improvement

• Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
• Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.

Qualifications

• Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
• Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
• Outstanding written and verbal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.

What We Offer

• A remote-first, globally distributed team and flexible work environment.
• The opportunity to lead a high-impact function within a fast-growing brand.
• A collaborative, passionate culture driven by innovation and a love for coffee.

Important:
All applicants must submit their CV in
English
. Submissions in other languages will not be considered.

About the Role

As a Customer Success & Solutions Consultant, you'll play an integral role throughout the
entire customer lifecycle
— from early solutioning and onboarding, to project delivery, and long-term account success. This is a
client-facing role
that blends elements of
presales, solution delivery, and customer success
. You'll work closely with internal teams and enterprise clients to ensure a seamless experience, delivering real impact with our AI-driven solutions.

Key Responsibilities

Presales

• Design AI Talkbot solutions for large enterprise customers, aligning product capabilities with customer business needs to highlight value and secure buy-in.
• Define product and service scope, establishing clear boundaries for solution integration, customization, and the interface between the company's products and customer systems.

Solution Delivery

• Lead project management for delivery and on-site integration projects, including requirement communication, project planning, team coordination, progress promotion, leadership, and risk management until final delivery.

Customer Success

• Maintain regular client engagement through quarterly business reviews and product training.
• Manage change requests and incident responses per SLA, utilizing product and client business knowledge for effective problem-solving.
• Analyze usage data and business metrics to enhance product adoption and prevent churn.
• Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
• Understand customer needs and conduct upselling based on customer fit and growth stage.

Key Requirements

• Degree in Business Management, Technology, or related fields;
• Degree in Business, Technology, Communications, or a related field.
• More than five years of experience in consulting, account management, presales, software project management or solution-related work.
• Prior experience and understanding of fintech, banking, telecommunications or martech industries, or enterprise service or enterprise sales experience would be a plus.
• Strong sense of creating value for customers, excellent systematic and logical thinking ability, can quickly understand the product and the customer's original business system
• Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
• Fluency in English & local language (Filipino) is required. Competency in spoken and written Mandarin would be a strong advantage.

Capabilities & Personality Fit

• Ability to articulate complex ideas clearly and concisely.
• Dedication to understanding customer goals and delivering value-added solutions.
• Capability to analyze customer issues and develop workaround solutions.
• Adaptable and thrives in a fast-paced, high-growth environment.
• Capability to manage multiple customer accounts simultaneously.

Why Join Us?

• Exposure to diverse projects across
  fintech, martech, and enterprise AI
  domains.
• Direct client-facing experience from day one with hands-on support.
• Opportunities for cross-functional collaboration with Product, R&D, and Commercial teams.
• Structured onboarding and career development to help you grow into a future
  Solutions Leader or Strategic CSM
  .

Are you customer-obsessed? Are you tech-savvy? Do you thrive when building digital experiences that delight customers while scaling operations that drive business growth? If this is you, we want to know you.

This isn't just a job—it's a mission. If you're ready to grow with us, we're ready for you.

Customer focus and operational excellence are the keys.

"The leaders are driven, committed, and relentless in making this succeed. They have fire in their belly to grow, and with that fire, they want you to grow too."

At Fig Advisory, we don't just manage businesses—we transform them.

Fig Advisory is seeking a Customer Success & Digital Operations Lead to spearhead our customer-centric operations supporting innovative Australian clients from our Quezon City office. In this full-time role, you will lead customer success initiatives while building scalable digital operations that enhance user experiences and drive client retention.

This is an opportunity to be part of building something meaningful from the ground up.

• Drive customer success - own the complete customer journey from onboarding to retention, ensuring exceptional user experiences
• Lead digital operations - manage and optimize digital platforms, tools, and workflows that support customer interactions
• Analyze customer data - track customer behavior, satisfaction metrics, and identify opportunities for improvement
• Build customer relationships - serve as primary point of contact for key accounts and resolve escalated issues
• Optimize digital processes - streamline customer-facing systems and internal operations for maximum efficiency
• Support business growth - identify upselling opportunities and contribute to customer acquisition strategies
• Lead process innovation - implement new technologies and methodologies to enhance customer experience

• 3+ years experience in customer success or digital operations - proven track record in customer-focused roles
• Digital platform expertise - experience with CRM systems, customer support tools, and digital analytics
• Customer-centric mindset - passion for solving customer problems and creating exceptional experiences
• Data analysis skills - ability to interpret customer data and translate insights into actionable strategies
• Leadership potential - demonstrated ability to drive initiatives and influence cross-functional teams
• Technology proficiency - comfortable with multiple software platforms and quick to learn new tools
• Self-driven and growth-minded - committed to continuous improvement and professional development

Bonus points for:

• Experience with Australian business practices or international customer success
• Background in fintech, digital services, or SaaS platforms
• Professional certifications in customer success, digital marketing, or operations management

Discipline

• Consistent delivery of exceptional customer experiences
• Meeting customer commitments and operational targets without exception
• Systematic approach to customer data management and process optimization
• Professional standards that never compromise

Hunger

• Proactive identification of customer needs and improvement opportunities
• Continuous learning about customer success best practices and digital tools
• Going beyond basic requirements to exceed customer expectations
• Drive to grow expertise in customer operations and digital platforms

Ownership

• Taking full accountability for customer satisfaction and operational outcomes
• Honest communication about challenges and proactive problem-solving
• Building solutions that benefit both customers and business growth
• Professional integrity in all customer interactions and data handling

At Fig Advisory, we are committed to providing a supportive and collaborative environment where employees thrive. We offer a competitive remuneration package, ongoing professional development, and comprehensive benefits.

100% of our employees enjoy working here, and we are proud to be a Great Place To Work (GPTW) certified organisation.

This role offers:

• Leadership development opportunities - clear advancement paths as we expand our customer success operations
• International exposure - work with Australian clients using cutting-edge digital platforms and methodologies
• Skills development - training in advanced customer success tools and digital operations frameworks
• Team building opportunity - lead the establishment of our customer success and digital operations division

Location: Quezon City Office, Manila

Schedule: Full-time, Australian business hours alignment

Growth Opportunities: Potential to build and lead the customer success team as we scale

You're the right fit if you:

• Put customers at the center of everything you do
• Can balance strategic thinking with tactical execution
• Communicate effectively with both customers and internal stakeholders
• Want to build expertise in customer success and digital operations
• Demonstrate our core values consistently, especially under pressure
• See this as a career-building opportunity to create meaningful impact

This role is ideal for:

• A customer-focused professional ready for leadership responsibility
• Someone who wants to specialize in digital customer operations
• A growth-minded individual seeking international business exposure
• Someone who thrives in building systems and processes from the ground up

This is more than a customer success role - it's your chance to help build Fig Advisory's customer operations capabilities from the ground up. As we expand our client base, high performers will have opportunities to:

• Build and lead the customer success team
• Develop specialized expertise in digital customer operations
• Take on strategic client relationship responsibilities
• Contribute to business development and growth strategies

If you're ready to lead customer success while building scalable digital operations, we encourage you to apply now.

Have a look at what we're about: Watch here

Ready to transform customer operations? Apply today.

Adding actionable value through exceptional customer experiences.

Discipline

• Consistent accuracy in all financial processing
• Meeting deadlines and regulatory requirements without exception
• Systematic approach to data management and quality control
• Professional standards that never compromise

Hunger

• Proactive identification of process improvements
• Continuous learning about financial services and regulations
• Going beyond basic requirements to deliver exceptional results
• Drive to grow expertise in financial operations

Ownership

• Taking full accountability for data accuracy and compliance
• Honest communication about challenges or errors
• Building solutions that benefit both clients and operations
• Professional integrity in handling sensitive financial information

At Fig Advisory, we are committed to providing a supportive and collaborative environment where employees thrive. We offer a competitive remuneration package, ongoing professional development, and comprehensive benefits.

100% of our employees enjoy working here, and we are proud to be a Great Place To Work (GPTW) certified organisation.

This role offers:

• Career growth opportunities - clear advancement paths as we expand our financial services team
• International exposure - work with Australian financial services standards and practices
• Skills development - training in advanced financial systems and compliance frameworks
• Team building opportunity - be part of establishing our financial operations division

Location: Quezon City Office, Manila

Schedule: Full-time, Australian business hours alignment

Growth Opportunities: Potential to lead the financial operations team as we scale

You're the right fit if you:

• Take pride in producing error-free financial work
• Can manage multiple priorities while maintaining accuracy
• Communicate professionally with clients and stakeholders
• Want to build expertise in international financial services
• Demonstrate our core values consistently under pressure
• See this as a career-building opportunity, not just a job

This role is ideal for:

• A detail-oriented professional ready for increased responsibility
• Someone who wants to specialize in financial operations and compliance
• A growth-minded individual seeking international business exposure
• Someone who thrives in a collaborative, results-focused environment

This is more than a financial operations role - it's your chance to help build Fig Advisory's financial services capabilities from the ground up. As we expand our client base, high performers will have opportunities to:

• Lead the financial operations team
• Develop specialized expertise in Australian financial regulations
• Take on senior client relationship responsibilities
• Contribute to business development and strategy

If you're ready to build something meaningful while advancing your career in financial services, we encourage you to apply now.

Have a look at what we're about: Watch here

Ready to transform financial operations? Apply today.

Adding actionable value through financial excellence.

The Role

We're seeking an experienced Customer Success & QA Specialist who is passionate about supporting customers and ensuring quality experiences. This is a long-term remote role, ideal for someone eager to learn our platform, TRNSACT, and play a key role in helping our US-based SaaS customers succeed.

Responsibilities

● Resolve and manage customer support tickets with speed, accuracy, and empathy.

● Partner closely with US-based customers to understand and resolve their needs.

● Perform QA testing to ensure platform reliability and identify potential issues.

● Collaborate with internal teams to escalate and resolve complex cases.

● Document solutions, FAQs, and best practices to improve customer experience.

● Continuously learn and develop expertise in TRNSACT's platform and ecosystem.

Requirements

● 4+ years of experience resolving customer support tickets for B2B SaaS platforms.

● Strong track record of working with US-based customers.

● Exceptional English communication skills (both written and verbal).

● Proven ability to troubleshoot issues and work cross-functionally.

● Detail-oriented with a strong focus on quality assurance.

● Self-starter with eagerness to learn and grow in a fast-paced SaaS environment.

Preferred Qualifications

● Prior experience with fintech, financial services, or SaaS QA testing.

● Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira).

● Experience working in offshore or distributed teams.

Job Types: Full-time, Permanent

Benefits:

• Flextime
• Pay raise
• Work from home

Work Location: Remote

Join us if you want to turn AI conversations into real business outcomes — and grow into a solution expert in the era of AI-powered customer experience.

Location: Makati, Philippines

At
WIZ.AI
, we build smart voice AI that helps businesses communicate with customers in a more natural and efficient way. Now, we're inviting fresh graduates to join us as
Customer Success & Solutions Specialists (CSS)
— where you'll help top brands turn AI conversations into business results.

As a
CSS Specialist
, you help design and improve AI-powered conversations that solve real business problems. From onboarding to optimization, you'll play a key role in making our bots smarter — and driving measurable results for clients and their customers.

Why join us?

• Build skills in tech, communication, and business – all in one role
• Work directly with enterprise clients across Southeast Asia
• Learn how to turn conversations into business value
• Grow into a role that blends strategy, design, and customer success

What You'll Work On:

• Design AI conversations that fit different industries and users
• Decide when and how bots should engage – and what they should say
• Test, improve, and fine-tune bot performance
• Use data and feedback to make the bots smarter
• Work with internal teams to roll out new solutions
• Support clients through onboarding and training

Who We're Looking For

• Recent grads from any major (Business, IT, Communications, Engineering, etc.)
• Great communication in English and Filipino (Philippines); Chinese is a plus
• Curious, fast learner, and problem solver
• Passionate about how people, business, and tech come together
• Driven and ready to grow in a fast-paced environment

Ready to kickstart your AI career?

Apply now and join the
WIZ.AI
CSS Graduate Program
.

• Let's build the future of customer experience — one smart conversation at a time.

We are hiring a Customer Success & Marketing Coordinator who will manage support documentation and marketing execution workflows. This role is ideal for someone detail-oriented, process-driven, and skilled at writing/organizing content. You'll support two core areas:

• Customer Success Documentation & QA
• Marketing Operations & Content Execution (with CopywritingGPT support)

Key Responsibilities:

Customer Success (Backend & Documentation)

• Maintain and QA support SOPs across platforms (Notion, Zendesk, ClickUp, SharePoint).
• Document product release procedures, FAQs, and chatbot/GPT agent logic.
• Publish weekly changelogs and highlight recurring SOP issues.
• Flag gaps or misalignments in workflows and coordinate fixes with CS leadership.
• Document decision trees and GPT handoff flows for support use cases.

Marketing Coordination & Content Ops

• Use CopywritingGPT to draft, refine, and QA marketing content: newsletters, nurture emails, social posts, FAQs.
• Manage content calendars in ClickUp and coordinate with external creatives (Alfafam, agencies).
• Schedule and send campaigns via Zoho Campaigns or equivalent tools.
• Support social posting (Zoho Social, Hootsuite, or similar).
• Track campaign performance using Zoho Analytics (opens, CTR, CAC, adoption).
• Assist with dashboard/product launches, commercials, and event promotion.

Must-Have Skills

2+ years in documentation, customer support QA, or process writing.

• Excellent English writing and editing (Duolingo ≥135 or equivalent proof).
• Experience with documentation/project tools (ClickUp, Notion, Confluence, SharePoint).
• Familiarity with CRM or support systems (Zendesk, Zoho, Salesforce).
• High attention to detail and version discipline.
• Comfortable working async, independently, and remotely

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Experience:

• Customer Support QA: 2 years (Required)
• Documentation: 2 years (Required)

Work Location: Remote

Are you passionate about helping people and creating outstanding customer experiences? We're looking for a Customer Success Support Representative to be part of that mission. In this role, you'll be the friendly face (and voice) our customers rely on, guiding them through the platform, answering their questions, and ensuring they get the very best value. You'll play a key role in turning everyday interactions into long-lasting relationships by delivering timely support, clear solutions, and a positive experience at every touchpoint.  

Key Accountabilities:

Customer Support & Onboarding

• Deliver first-level support via chat, email, and occasional video calls.
• Troubleshoot product issues and escalate technical matters appropriately.
• Guide customers through onboarding and best practices to maximise adoption and ROI.
• Maintain accurate records of interactions and resolutions in CRM and support systems.

Customer Experience & Retention

• Assist in developing help articles, FAQs, and walkthrough videos.
• Provide timely feedback to the product team on potential improvements and assist in testing newly released features to ensure a smooth user experience.
• Collaborate with Customer Success Managers to identify and mitigate churn risks.
• Promote engagement by encouraging deeper feature use based on customer needs.

Technical & Product Knowledge

• Stay up to date with the features, industry trends, and user behaviours.
• Leverage knowledge of APIs, AI tools, or workflow automation platforms where applicable.
• Help bridge communication between clients and technical teams.

Collaboration & Culture

• Contribute to a positive and inclusive team culture by bringing energy, empathy, and open communication to daily interactions.
• Work collaboratively with cross-functional teams including Product,
• Engineering and Sales to relay customer insights and feedback.
• Participate in team meetings, knowledge sharing sessions, and training opportunities to support both individual and team growth.
• Embrace our core values and demonstrate them in everyday work—whether in client interactions, internal communications, or
• project contributions.
• Support a remote-first culture by maintaining clear and proactive communication across time zones and tools.

Continuous Improvement

• Look for ways to improve how you support customers and ask for feedback to help you grow.
• Notice any common issues customers are having and share ideas to make things easier or faster.
• Speak up with suggestions that could help improve our help articles, support tools, or the way we work.
• Keep learning about company updates, support tools, and new ways to help customers better.

Health and Safety: All employees are expected to take reasonable care of their own health and safety, ensure their actions do not adversely affect others, and comply with all organisational policies and procedures.

General duties:

• Be punctual and work the hours and times specified.
• Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
• Support and help develop a positive workplace culture.
• Demonstrate excellent interpersonal communication skills.
• Responsibly manage all business resources within accountability levels.
• Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
• Comply with all employment obligations.
• Promptly undertake to complete all reasonable and lawful instructions and directions given.
• Serve the business in good faith, promoting and protecting the business's best interests.
• During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfillment of the duties, responsibilities, obligations, and instructions related to employment.
• Demonstrate through your own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

Ready to elevate your career and make a real impact? Apply now and complete our Pre-screening Test to get prioritized We can't wait to see the difference you'll make A 10k signing bonus awaits the successful candidate.

**Stable internet connection (with backup internet) at home is a MUST**

Customer Success Associate

We are looking for a proactive and relationship-driven Customer Success Associate to join our team. In this role, you will be the main point of contact for our clients, ensuring they have a smooth and successful experience with our services. You will work closely with both clients and Virtual Assistants (VAs) to build trust, deliver measurable results, and drive long-term growth.

Key Responsibilities

• Serve as the lead point of contact for all client account management matters
• Build and maintain strong, long-lasting relationships with clients and Virtual Assistants (VAs)
• Meet or exceed company revenue, retention, growth goals, and other KPIs
• Handle the client onboarding process to understand needs and ensure a smooth start
• Conduct daily monitoring of VAs during their first 30 days to track progress, ensure performance standards are met, and build client confidence
• Update clients on project statuses, timelines, and deadlines
• Solve problems by taking concrete actions that lead to fast, meaningful solutions, providing ETAs and clear progress updates
• Manage client and VA communication through emails, calls, and messaging platforms, including regular check-ins and feedback sessions
• Act as the client advocate within the company, proactively offering solutions to ensure high retention and long-term growth
• Develop new business opportunities with existing clients by understanding their growth needs
• Maintain thorough account records and documentation of client interactions and business lifecycle
• Monitor and measure client success and VA performance, analyze data, and recommend improvements
• Prepare periodic reports on account status and health, and communicate progress to internal and external stakeholders
• Respond to emails and client communication in a timely manner
• Assist with client outreach as needed

Qualifications

• At least 3 years of experience in customer success, account management, or a client-facing role
• Strong communication and relationship-building skills
• Highly organized, with excellent attention to detail
• Problem solver with the ability to deliver fast and effective solutions
• Comfortable managing multiple priorities and deadlines
• Experience working with remote teams is a plus

KPIs / Success Metrics

• Client Retention
• Client Satisfaction
• Onboarding Success
• Responsiveness

Why Join Us?

• Work with a growing, mission-driven company that values both client and team success
• Collaborate with a supportive team in a fully remote environment
• Opportunities for professional growth and advancement
• Make a direct impact on helping entrepreneurs scale smarter and reclaim their time

What We Offer

• Base Salary: P45K/month

• Salary increase after probationary period, depending on performance

• Performance-based bonuses

• 13th Month Pay
• Paid Time Off
• Birthday, Anniversary & Christmas Gifts

Ready to drive impactful results and make a difference in a growing company?Apply now and let's hit our goals together