7,141 Customer Solutions jobs in the Philippines
Customer Solutions Teammate
Posted today
Job Viewed
Job Description
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
At PayPal Hyperwallet, we are happy to serve and support our customers, and we're looking for smart, experienced, "can do" people with innate customer savvy to join our Customer Solutions Operations team. We value diversity, creativity, equal opportunity, and are always on the lookout for bright and talented individuals to join our team. We are passionate about the work we do and the values we live by:
- We Care – we treat each other as family. Every individual is important.
- We Choose Change – we are passionate and inspired by change.
- We are FUNtastic – laughter keeps it fun and fuels our creativity.
- Let's Do This – together we will always find a way We're looking individuals who seek a challenge and change, someone who thrives in a fast-paced environment and is unrelenting in providing superior customer experiences. As a member of the Customer Solutions team, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a Customer Solutions Teammate, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.
Job Description:
Core Duties:
- Answer phone calls and/or emails from customers to resolve their queries in real time or work with the most relevant PayPal department so it can be handled in a timely manner
- Deliver on metrics for productivity and quality for example phone handle time, quality assessment, customer satisfaction etc.
- Tracks inquiries to their resolution; escalating issues when necessary.
- Documents responses and logs as required according to our workflows.
- Follow up to process tickets and transaction requests getting back to the customer in a timely manner.
- Perform other duties and required.
Skills Required:
- Strong working knowledge of PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
- Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
- Strong written (email) communication utilizing proper grammar and punctuation
- Ability to work independently while making sound business decisions on case information
- Well-developed sense of urgency and follow through
- Ability to multitask using multiple systems, screens, and tasks during customer contacts
- Time Management and adherence to schedules
- Ability to learn and adapt to new software technologies
Experience and Qualifications:
- Minimum 2 years customer service experience required; tenured with solid experience and able to handle complex calls, including escalations
- Solid background in handling Spanish Bilingual account.
- Able to effectively communicate, verbally and in writing, in both Spanish and English.
- Proven ability to handle challenging customers in a professional manner while remaining calm
- Experience with Internet, MS Word, Excel and Outlook
- Experience with databases, such as MS Access is an asset
- Strong analytical and problem-solving skills
- Organized and detail-oriented, with the ability to multi-task
- Demonstrated initiative and desire to learn new tasks
- Fluency in an additional language is an asset
- Ability to work both independently and as part of a team
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit
Who We Are:
To learn more about our culture and community visit
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
REQ ID R
Customer Solutions Consultant
Posted today
Job Viewed
Job Description
Aptean is looking for an outstanding English-speaking Solutions Consultant/Solutions Architect to work with our Global Channel Team to help us strengthen our position as the number one provider of mission critical Food and Beverage ERP on the Microsoft Business Central platform. This role is strategic and is best suited to an individual who enjoys a vibrant, fast-paced and challenging environment where every day you'll learn something new and develop market leading skills.
Every day brings something different. One day you could be helping a customer in the USA by fine tuning a demo, other days you might be showcasing new product features and functions to our customers across Europe via a teleconference.
- Experience: A proven and successful track record providing comprehensive Business Central software demonstrations and consulting services to Food and Beverage customers and partners across the globe.
- Background: Food & Beverage Industry; Solution consulting demonstrating ERP software with preference for Business Central. Those with BC & ISV consulting experience will also be considered. Soft skills in presentations and dealing with external parties will have an advantage
- Territory: Global Market, based in Manila Philippines. Primary focus will be with partners, prospects and customers in the Asia Pacific region
Desired: Experienced in Food & Bev ERP
Provide Solutions Consulting services to Aptean's Vertical ERP customers
- Align with the management team and cross-functional Aptean & partner teams in the qualification of customer needs and performing pre-demo needs analysis
- Provide the required technical expertise to develop uniquely differentiated value propositions for your customers.
- Demonstrations of the Aptean F&B ERP and associated products
- Helping partners with technical/architectural/design/config queries
- Respond to Request for Information/Proposals/demo preparation
- Stay current on product developments/releases including market and technology trends
- There is also the possibility of travel when required
The Successful Candidate
- At least 7 years of ERP consulting / pre-sales / solution architecture experience with at least 4 years on the Microsoft Business Central platform
- You will have worked in a Food and Beverage firm or have worked with clients in that industry
- Strong understanding and experience in both ERP consulting and presales especially with Process Manufacturing
- Ability to map user requirements into functional requirements and vice versa depending on audience type
- Demonstrated ability to build and develop key relationships with cross functional departments, customers and prospects
- Strong English written and verbal communication skills to effectively facilitate presentations, product demonstrations, internal meetings, and hold client-facing conversations is required
- This role requires adaptability especially in technology's fast moving environment, where critical thinking is required to along with strong functional, technical and interpersonal skills are favored.
Customer Solutions Officer
Posted today
Job Viewed
Job Description
We are now accepting WALK-IN applicants every Monday - Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig
The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.
Responsibilities:
- Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
- Ensure accuracy of research and compliance advice provided to members of sales force team
- Develop information regarding required changes in reports and procedures
- Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
- Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
- Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- International BPO voice experience is a plus
- College Graduate of any 4 year course
- Call Center Experience is not required for applicants who completed a Bachelor's Degree
- Fresh Graduates and those coming from different industries are welcome to apply
- High School Graduates need to have 6 months BPO international voice experience
- Conversant in English and comfortable speaking with other nationalities
- Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
- Amenable to working in Bonifacio Global City, Taguig
- Applicants should be eligible to legally work in the Philippines
BENEFITS OF WORKING IN CITI:
We offer a competitive salary package of 30-40K and other great benefits including:
- HMO Health Insurance from day 1 for you and your unlimited qualified dependents
- Life Insurance from day 1
- Retirement Plan
- Transportation Allowance
- Rice Allowance
- Medical and Dental Allowance
- Shift Differential
- Staff Loan
- Tuition Fee Reimbursement
- Bereavement Assistance
- Total of 35 leaves credits in a year
CAREER GROWTH:
- Be part of our fast-growing teams of Customer Solutions Officers
- Internal movement career opportunities within Citi
- CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs
Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing.
- By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.
-
Job Family Group:
Customer Service
-
Job Family:
Service
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.
Customer Solutions Associate
Posted today
Job Viewed
Job Description
Job Title: Customer Solutions Associate (on-site)
Company: EDJ DATA
Job Type: Full-time
Schedule: 8-hour shift (US Time Zone)
Work Location: In person/On-site (IT Park, Apas, Cebu City 6000, Cebu, PH)
About Us:
EDJ Data provides an unparalleled class of service and approach to client satisfaction, helping organizations achieve greater efficiency. Our Virtual Staffing Solutions provide the perfect solution to help you focus on what truly matters to their business.
We are seeking a highly organized, dedicated, and experienced associate to join our team in support of a distinguished client, an industry leader in providing innovative solutions for commercial and residential spaces across the United States.
As we expand, we are looking for a proactive and detail-oriented professional who will play a key role in strengthening operations and enhancing client engagement.
Key Responsibilities
Invoicing & Estimates
Prepare and issue accurate client invoices in a timely manner
Generate detailed project estimates based on scope, requirements, and materials
Monitor payments and manage follow-ups on outstanding invoices
Drawing & Plan Support (a plus)
Assist in creating and updating basic layout drawings or plan regions using AutoCAD, SketchUp, or similar tools
Collaborate with the project team to ensure accuracy and compliance with specifications
Client Outreach & Cold Calling
Conduct professional outbound calls to prospective clients (e.g., contractors, property managers)
Introduce company services, build rapport, and schedule follow-ups or demos
Maintain accurate records in the CRM and track outreach effectiveness
Sales experience
Qualifications
Minimum 2–3 years of experience in the BPO industry, with a background in customer service, administration, or related roles (engineering knowledge is a plus)
Familiarity with invoicing platforms (e.g., QuickBooks, FreshBooks)
Basic knowledge of technical drawing tools or a strong willingness to learn
Excellent communication skills, both verbal and written, with a professional phone presence
Highly organized, proactive, and able to work independently with minimal supervision
Strong problem-solving abilities and adaptability in a fast-paced environment
Flexible to work various shifts, including evenings, weekends, and holidays, if required
Educational Requirement: High school diploma or equivalent are welcome to apply; bachelor's degree preferred.
Preferred Skills
Experience in the construction, architecture, or interior design industry is a plus
Proficiency in CRM systems (e.g., HubSpot, BlueBeam, GoHighLevel) is a plus
Exposure to graphic or technical drawing
Previous experience handling invoicing and project estimates
What We Offer
Competitive salary package (to be discussed during the final interview or job offer stage)
Clear growth opportunities within a dynamic and expanding organization
Paid holidays and HMO coverage after 3 months of employment
Performance-based salary review (increase) after 6 months and after 1 year of employment.
To get started: Please also fill out this application form
Applicant Registration Form
Customer Solutions Analyst
Posted today
Job Viewed
Job Description
At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together
What We Do…
We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we're the world's leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder's technology every year.
About The Customer Solutions Analyst Role.
The Customer Solutions Consultant will provide technical assistance and advice to
SiteMinder customers and partners across the region.
Their knowledge and insights are key to maintaining the SiteMinder brand and providing
opportunities for our customers to better integrate our products and services.
What You'll Do.
- Provide Technical Support to all SiteMinder labelled products and services to
internal and external customers, with a primary focus across the Mandarin language speaking APAC region.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
- Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.
What You'll Have.
- High level of customer service and IT technical skills.
- Fluent in English communication skills, both written and verbal.
- Strong Analytical skills - You'll be able to quickly analyze problems, determine the root cause and reach a resolution.
- An ability to operate across multiple technical platforms and systems in a fast. paced, KPI driven environment.
- An ability to diagnose and troubleshoot web browser and connectivity issues.
- Great capacity for both internal and external customer interaction as well as conflict resolution.
- Stakeholder management and working across internal teams to find solutions.
- Desirable: Previous experience working in a high volume contact centre providing technical customer support.
- Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
Our Perks & Benefits…
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
Customer Solutions Agent
Posted today
Job Viewed
Job Description
Drive customer satisfaction and sales for LI VTS self-storage services as a Customer Solutions Agent. Engage, advise, and create tailored solutions.
Perks
· Salary: PHP 23,000/month
· Comprehensive benefits: Free daily meals, wellness programs, paid time off, and continuous professional development
· Office location: KSS Building Buhangin and Aeon Towers, Bajada, Davao City
Key Responsibilities
· Handle inbound calls with a sales focus
· Understand customer needs and offer tailored solutions
· Exceed customer expectations to enhance loyalty
Work Schedule
· Graveyard shift
Ideal Candidate
· Inbound call center experience required
· Excellent communication and persuasion skills
· Customer-centric with proven sales techniques
Customer Solutions Consultant
Posted today
Job Viewed
Job Description
At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together
What We Do…
We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we're the world's leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder's technology every year.
About the Customer Solutions Consultant role.
The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region. Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.
What you'll do.
- Provide Technical Support to all SiteMinder labelled products and services to
internal and external customers, with a primary focus across the Mandarin language speaking APAC region.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
- Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.
What you'll have.
- High level of customer service and IT technical skills.
- Fluent in English communication skills, both written and verbal.
- Strong Analytical skills - You'll be able to quickly analyze problems, determine the root cause and reach a resolution.
- An ability to operate across multiple technical platforms and systems in a fast. paced, KPI driven environment.
- An ability to diagnose and troubleshoot web browser and connectivity issues.
- Great capacity for both internal and external customer interaction as well as conflict resolution.
- Stakeholder management and working across internal teams to find solutions.
- Desirable: Previous experience working in a high volume contact centre providing technical customer support.
- Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
Our Perks & Benefits…
Equity packages for you to be a part of the SiteMinder journey
Hybrid working model (in-office & from home)
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Paid birthday, study and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
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Customer Solutions Officer
Posted today
Job Viewed
Job Description
We are now accepting WALK-IN applicants every Monday - Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig
The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.
Responsibilities:
- Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
- Ensure accuracy of research and compliance advice provided to members of sales force team
- Develop information regarding required changes in reports and procedures
- Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
- Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
- Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- International BPO voice experience is a plus
- College Graduate of any 4 year course
- Call Center Experience is not required for applicants who completed a Bachelor's Degree
- Fresh Graduates and those coming from different industries are welcome to apply
- High School Graduates need to have 6 months BPO international voice experience
- Conversant in English and comfortable speaking with other nationalities
- Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
- Amenable to working in Bonifacio Global City, Taguig
- Applicants should be eligible to legally work in the Philippines
BENEFITS OF WORKING IN CITI:
We offer a competitive salary package of 30-40K and other great benefits including:
- HMO Health Insurance from day 1 for you and your unlimited qualified dependents
- Life Insurance from day 1
- Retirement Plan
- Transportation Allowance
- Rice Allowance
- Medical and Dental Allowance
- Shift Differential
- Staff Loan
- Tuition Fee Reimbursement
- Bereavement Assistance
- Total of 35 leaves credits in a year
CAREER GROWTH:
- Be part of our fast-growing teams of Customer Solutions Officers
- Internal movement career opportunities within Citi
- CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs
Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing.
*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.
Job Family Group:
Customer Service
Job Family:
Service
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
Customer Solutions Agent
Posted today
Job Viewed
Job Description
Drive customer satisfaction and sales for self-storage services as a Customer Solutions Agent. Engage, advise, and create tailored solutions.
Perks
· Salary: PHP 23,000/month
· Comprehensive benefits: Free daily meals, wellness programs, paid time off, and continuous professional development
· Office location: KSS Building Buhangin and Aeon Towers, Bajada, Davao City
Key Responsibilities
· Handle inbound calls with a sales focus
· Understand customer needs and offer tailored solutions
· Exceed customer expectations to enhance loyalty
Work Schedule
· Graveyard shift
Ideal Candidate
· Inbound call center experience required
· Excellent communication and persuasion skills
· Customer-centric with proven sales techniques
Job Type: Full-time
Pay: From Php23,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Staff meals provided
Experience:
- Inbound Call Center: 1 year (Required)
Work Location: In person
Customer Solutions Officer
Posted today
Job Viewed
Job Description
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Job OverviewWe are now accepting WALK-IN applicants every Monday - Friday 9AM to 4PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig
The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.
Responsibilities:
- Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
- Ensure accuracy of research and compliance advice provided to members of sales force team
- Develop information regarding required changes in reports and procedures
- Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
- Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
- Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- International BPO voice experience is a must.
- Must be at least a High School Graduate/Senior Highschool Graduate with a minimum of 6 months BPO international voice experience.
- Conversant in English and comfortable speaking with other nationalities
- Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
- Amenable to working in Bonifacio Global City, Taguig
- Applicants should be eligible to legally work in the Philippines
BENEFITS OF WORKING IN CITI:
We offer a competitive salary package of 30-40K and other great benefits including:
- HMO Health Insurance from day 1 for you and your unlimited qualified dependents
- Life Insurance from day 1
- Retirement Plan
- Transportation Allowance
- Rice Allowance
- Medical and Dental Allowance
- Shift Differential
- Staff Loan
- Tuition Fee Reimbursement
- Bereavement Assistance
- Total of 35 leaves credits in a year
CAREER GROWTH:
- Be part of our fast-growing teams of Customer Solutions Officers
- Internal movement career opportunities within Citi
- CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs
Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing.
- By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.
-
Job Family Group:
Customer Service
-
Job Family:
Service
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
Customer Service.
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If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.