7,686 Customer Services jobs in the Philippines

Job Function

Responsible for overseeing the CRS operation of the store and providing administrative support to the department as directed by her/ his immediate superior.

Responsibilities

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications

• Graduate of any Bachelor's Degree
• Preferably At least with 1 year of work experience in any field

Job Function

Responsible for managing the Customer Relations Service personnel and security guards of SM Store. Will also be responsible for developing strategies, implementation of company protocols and/or regulations related to security.

Responsibilities

• Respond to all kinds of incident except for sales-related issues
• Conduct investigation, execute loss prevention measures, and provide necessary recommendation/s and/or interventions to minimize if not zero-out losses and disruptions
• Lead the execution of the emergency management program and collaborate closely with the Office of the Branch Management, Managers and external counterparts
• Direct the proper and effective utilization of CCTV and alarm systems in the branch and immediately act on reports about its defects or non-functionality
• Assess and recommend interventions, if necessary, on local situations for trending incident categories and potential disruptive events

Qualifications

• Graduate of any Bachelor's Degree
• At least 3 years managerial experience in Security Management in any field
• Knowledge in latest trend in Guard Force Management, Loss Prevention & Physical Security

As a Customer Relations Services Representative (Security), your role is to execute the security program in the mall. Part of your duties is to create an environment that is safe, secure, and harmless for all customers, visitors, tenants, and employees. It is your responsibility to keep our customers safe and to have an aweSM customer experience.

Responsibilities:

• Supervises security during promotional events.
• Investigates security incident; identifies and recommends appropriate actions for the removal of all potential threats and hazards, which may cause accidents, injury, or loss of life and property of customers, employees, and the company.
• Monitors efficiency level of security personnel by inspecting security posts regularly.
• Conducts guard mounting.
• Coordinates with Mall Operations and mediates complaints raised by customers, tenants, and employees.

Requirements:

• Graduate of Bachelor's degree in Criminology or in any related course.
• Has good and effective communication skills.
• Flexible and can work on weekends, holidays and extended hours.
• Amenable to being assigned at SM City Clark.

Job Function

Responsible for overseeing the CRS operation of the store and providing administrative support to the department as directed by her/ his immediate superior.

Responsibilities

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications

• Graduate of any Bachelor's Degree
• Preferably At least with 1 year of work experience in any field

Qualifications

• Minimum of 6 months of experience in a US or international voice account
• Excellent verbal and written English communication skills
• Willingness to work onsite in Taguig
• Displays a positive and professional attitude
• Stable employment history with no frequent job changes
• Available to start on or before Sept 15

Why Join Us

• Fixed Weekends Off
• Employee referral incentive
• Day 1 HMO plus dependent
• Excellent Company Culture

About Us

• We are an analytics-driven, technology-enabled revenue cycle management company that alleviates financial and administrative burdens on healthcare providers by providing billing, coding, automation and analytics services.

The ideal candidate loves talking to people and loves solving issues. You will be responsible for communicating with the customers resolve their technical concerns and handle refund applications.

Responsibilities

• Responding promptly to customer inquiries and providing accurate information.
• Resolving customer issues efficiently and escalating when necessary.
• Maintaining detailed and organized records of interactions.
• Identifying customer needs and offering appropriate solutions or services.
• Following company policies, procedures, and service standards.

Qualifications

• No experience needed
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Ability to work under pressure

Job Types: Full-time, Fresh graduate

Pay: Php15, Php22,000.00 per month

Benefits:

• Paid training

Application Question(s):

• Are you willing to undergo pre-employment background check?
• The company, Wecall, is owned by Christian entrepreneurs. Are you willing to engage in conversation about Christian topics?

Experience:

• CSR: 1 year (Preferred)

Work Location: In person

About the role

YWA HUMAN RESOURCE CORPORATION' is seeking a talented Customer Services Representative to join our dynamic team in San Fernando Pampanga. As a full-time Customer Services Representative, you will play a crucial role in delivering exceptional customer support and satisfaction to our valued telecom clients.

What you'll be doing

• Answering inbound customer calls promptly and professionally
• Addressing customer inquiries, concerns, and requests efficiently and effectively
• Troubleshooting and resolving customer issues related to telecom services
• Providing accurate information and guidance to customers
• Documenting customer interactions and maintaining detailed records
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Adhering to company policies, procedures, and quality standards

What we're looking for

• Strong customer service and communication skills
• Excellent problem-solving and decision-making abilities
• Proficiency in handling a high volume of customer interactions
• Familiarity with telecom products and services
• Ability to work in a fast-paced, dynamic environment
• Commitment to providing exceptional customer experiences

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are dedicated to creating an environment where our employees thrive. In addition to a competitive salary, we offer a range of benefits, including:

• Generous performance-based bonus opportunities
• Comprehensive health and wellness benefits
• Opportunities for career advancement and professional development
• Flexible work arrangements to support work-life balance
• A collaborative and supportive team culture

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service solutions in the telecom industry. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional services to our clients and creating a positive impact in the communities we serve.

If you are passionate about customer service and eager to join a dynamic and growing organization, we encourage you to apply now

Company Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business consulting.

Position: Customer Services Representative (Open for fresh graduate)

Company Industry: BPO company

Location: BGC, Taguig City,

Salary Offer: Php 20,000 - Php 24,000

Work Schedule: Graveyard Shift

Work Set Up: Onsite

BENEFITS :

Government Mandated Benefits

HMO

Sick leave

Vacation Leave

*other benefits will be discuss during job offer.

Job Requirements:

Bachelors Degree in any related field

Knowledge or experience in Customer Services Representative is an advantage.

Amendable to work in shifting/Graveyard Shift

Amendable to work as soon as possible.

Job Responsibilities:

Handle customer inquiries via phone, email, chat, or in-person in a timely and professional manner

Provide accurate information about products, services, and policies.

Resolve customer complaints and issues with patience and empathy.

Maintain records of customer interactions and transactions.

Escalate complex issues to the appropriate department when necessary

Support the team in maintaining customer satisfaction and loyalty

Recruitment Process:

Initial Interview

Second Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php20, Php24,000.00 per month

Work Location: In person

Job Responsibilities and Tasks:

· Accountable for the day-to-day operations of Customer Service Department

· Plan, coordinate, delegate, and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives

· Develop and implement customer service policies and procedures

· Oversee the achievement and maintenance of agreed customer service levels and standards

· Liaise with management to support and implement growth strategies

· Review and assess customer service contracts

· Ensure the necessary resources and tools are available for quality customer service delivery

· Review and track customer complaints resolution

· Handle complex and escalated customer service issues

· Monitor and report on key performance indicators related to client satisfaction and account growth

· Analyze relevant data to determine customer service outputs

· Identify and implement strategies to improve quality of service, productivity and profitability

· Coordinate and manage customer service projects and initiatives

· Ensure budget requirements are met and business objectives are achieved through the effective management of SLA's, KPI's and revenue targets

· Create Performance Improvement Plan

· Actively promote and manage continuous improvements in business processes across the department

· Ensure compliance to end of day and month end reporting requirements recommending solutions thereafter on identified gaps.

· Identify and address staff training and coaching needs