1635 Customer Service jobs in Valenzuela

is a rapidly growing leader in online training and certification across a wide range of industries and professions. provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today's modern workforce. By offering these courses online, all users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.

At , we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.

360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs, and a Flexible Time Off program.

Customer Service Representative

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Your primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.

Responsibilities

• Receive, initiate, document, and handle product/service-related transactions over the phone with customers
• Review and master product/service-related systems and materials per customers
• Respond to client concerns and queries with courtesy, professionalism, and a customer-centric approach
• Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience
• Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders
• Handle customer inquiries and resolve complaints in a timely and efficient manner
• Collaborate with team members to improve overall customer service experience
• Stay updated on product knowledge and industry trends to provide accurate information to customers
• Follow company policies and procedures to ensure compliance with quality standards

Qualifications

• 6 months to 1-year of preferred experience as a Customer Service Representative (CSR), but not required
• College-level education preferred, but not required
• Strong written and verbal communication skills in English, with the ability to interact effectively with diverse personalities
• Ability to handle a high volume of customer interactions while maintaining a positive attitude
• Empathy and ability to handle customer concerns and complaints with patience and professionalism
• Self-starter with excellent follow-up and time management skills, capable of multitasking effectively
• Comfortable working in a fast-paced, innovative, and constantly changing environment
• Ability to work well independently and in a team environment
• Flexibility to adapt to changing business needs and work schedules, including weekends and holidays if required
• Applicants must be willing to work in Fort Bonifacio Global, Taguig City

• High school graduates are welcome to apply
• At least 6 months of experience in BPO
• Preferably with Business Directory Online experience (not required)
• Preferably with experience working in Social Welfare or DSWD
• Excellent communication skills
• Performance-driven with uncapped commission opportunities
• Willing to work on a night shift schedule and full onsite

We have an exciting midshift opportunity available for a Customer Service Representative. Work from home or the office – you choose

When you join Yempo, you'll receive the following fantastic benefits:

• Highly competitive salary – paid weekly
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Manage a busy inbox, processing sales orders, quotations, and other queries.

• Respond to customer queries in a timely and accurate manner, via phone, email, or live chat.

• Answer incoming telephone calls/enquiries and live chat (our target is to answer over 90% of incoming calls in less than 2 seconds)

• Build sustainable relationships and engage clients by going the extra mile.

• Meet response time expectations for colleagues and customers (we're all about speed of response).

• Handle challenges, provide appropriate solutions and alternatives within set time limits; follow up to ensure resolution. Keep records of client interactions, process client accounts and file documents.

• Spot opportunities to upsell products when they arise.

• Follow communication procedures, processes, and systems.

• Identify client needs and help clients use specific features on our web portal.

• Share client feedback and insights with Account Managers and other relevant team members.

• Ensure all outbound communications are always on brand.

• Attend and collaborate in department and company meetings.

• Support and participate in our continuous improvement programme.

Qualifications

• Bachelor's degree in any field (or equivalent work experience).

• At least 3 years of customer service experience.

• Strong customer service and problem-solving skills.

• Excellent phone etiquette, active listening, and clear communication.

• Ability to multitask, prioritize, and manage time effectively.

• Team player with a humble, flexible, and collaborative attitude.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.

Collection activities include responding to customer inquiries to get their accounts current. Primarily handles contacts with customers via outbound or inbound communication mediums (Phone, email, etc.).

• Make sure customers pay on due dates.
• Collect, manage and provide resolution of outstanding invoices from past due accounts in a defined book of business (assigned portfolios – including Low to Medium accounts).
• Ensure all credit and collection policies are adhered to at all times.
• Maintain regular and direct communication with customers through their preferred means of contact to ensure the account stays current.
• Negotiate payment plans, assist customers to enroll in autopay and other payment schedules.
• Investigate delinquent accounts and provide appropriate documentation to customers when needed.
• Maintain/update records in the systems and generate related reports.
• Liaise with Sales Support, Customer Service, Accounts Receivable Support and Dispute Teams related to the assigned portfolios.
• Attend to assigned cases from review to closure.
• Review and propose action to be used in the decision process on service interruptions or late stages (write-offs, etc.) for customers when payments cannot be negotiated within a set strategy and timeline.
• Continuously promote self-service options to customers for faster and secured ways of payment to Thomson Reuters.
• Suggest & implement improvements to current practice.
• Understand and follow established collections ways-of-working.
• Apply company policies and procedures to resolve issues.

Qualifications:

• At least High School Graduates/ College Undergraduate/ College Level
• No Experience Needed
• Highly Trainable and willing to be trained
• must have all pre employment requirements available
• Can work fully ON SITE - Ortigas Pasig
• Amenable to have a face to face Interview

About the role

Stile Italia Inc. is seeking a talented and customer-focused Customer Service Representative (After Sales) to join our team in our Makati City, Metro Manila office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.

What you'll be doing:

• Managing the end-to-end post-sales customer service process, ensuring timely resolution of concerns related to delivery, assembly, damages, returns, replacements, and warranty claims
• Serving as the primary point of contact for post-purchase inquiries via phone, email, social media, or in-person showroom visits
• Documenting and tracking all aftersales concerns using CRM tools, ensuring accurate and complete service records
• Coordinating closely with internal teams such as logistics, warehouse, service technicians, and sales to resolve customer concerns efficiently
• Providing timely updates to customers regarding complaint resolution, service appointments, delivery schedules, or product status
• Handling complaints with empathy and professionalism, ensuring high levels of customer satisfaction and brand trust
• Identifying recurring customer issues and escalating systemic problems to the Aftersales Manager for process improvements
• Preparing service reports, customer feedback summaries, and recommendations to enhance the customer experience
• Supporting the processing of refunds, credits, exchanges, and warranty documentation in line with company policies
• Maintaining strong product knowledge to provide basic troubleshooting support and care advice
• Assisting in the scheduling and monitoring of service team visits or third-party repair partners
• Following up with customers after issue resolution to ensure satisfaction and encourage repeat business
• Building and maintaining strong relationships with customers to increase retention, referrals, and brand loyalty
• Conducting site visits as needed to inspect and verify product concerns, confirm service completion, and gather feedback directly from clients
• Performing other tasks and special projects assigned by the Aftersales Supervisor or Customer Service Manager

What we're looking for

1. At least 1-2 years of experience in a customer service or call centre role, preferably in the after-sales or retail industry
2. Experience in the furniture industry is a strong plus
3. Excellent communication and interpersonal skills, with the ability to handle customer queries and complaints with empathy and professionalism
4. Strong problem-solving and critical thinking skills, with the ability to think on your feet and provide effective solutions
5. Proficient in using customer relationship management (CRM) systems and other relevant software
6. Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment
7. A team player with a positive and customer-focused attitude

What we offer

At Stile Italia Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. As a Customer Service Representative (After Sales), you can expect:

1. Competitive salary and benefits package, including health insurance and retirement plan
2. Opportunities for career advancement and professional development
3. A collaborative and supportive work environment with a strong focus on teamwork and work-life balance

About us

Stile Italia Inc. is a leading provider of high-quality Italian furniture and home decor products. With a strong focus on customer satisfaction, we strive to deliver exceptional products and services to our clients. Our company values of innovation, quality, and sustainability drive us to continuously improve and exceed our customers' expectations.

If you're ready to join a dynamic and customer-centric team, we encourage you to apply for this exciting opportunity. Apply now and let us help you take the next step in your career.

Job Description:

Job Summary: As a Customer Service Representative at SunLoan, you will be the face of our company, delivering exceptional service and support to our customers. You will assist clients with inquiries regarding our loan products, address their concerns, and ensure a positive experience throughout their lending journey.

• Manage a high volume of incoming calls, chats, emails, and social media messages, responding promptly to customer inquiries about loan products, application processes, and account management.
• Resolve product or service issues by addressing customer complaints, determining causes, and providing effective solutions.
• Handle complaints professionally, offering appropriate alternatives within Service Level Agreements (SLAs).
• Build and maintain trust-based relationships through open and interactive communication, engaging customers to provide exceptional service.
• Document customer interactions, process accounts, and maintain accurate records in the CRM system.
• Manage policy changes and renewals effectively, offering accurate information about company policies and procedures as per FAQs and company resources.
• Target Achievement: Achieve personal and team targets for call and inquiry handling, going above and beyond to meet customer needs.

Qualifications:

• High school diploma or equivalent; a degree in finance, business, or a related field is a plus.
• At least one year experience in customer service, preferably in the financial services or lending industry.
• Proficiency in CRM software and Microsoft Office Suite.
• Must be willing to work in a start-up environment.
• Willingness to work a flexible and variable schedule.
• Strong communication skills, with the ability to convey information clearly and empathetically.
• Patient and able to handle customer complaints or misunderstandings effectively.

Deployment Location: One World Square, McKinley Hill, Taguig City

Job Type: Full-time

Benefits:

• Pay raise

Work Location: In person

Qualifications:

• High school degree/GED, or higher. College experience is preferred
• Previous customer service experience will be preferred.
• Good mobile phone industry knowledge. Technical knowledge is a plus.
• Excellent communication and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
• Pleasant and clean looking, fluent in English and Filipino.
• Willing to assigned at SM Megamall
• Team Player.

Duties and responsibilities:

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical inquiries
• Obtain and evaluate all relevant information needed to resolve customer complaints
• Prepare product or service reports by collecting and analyzing customer
• information
• Handle customer complaints or concerns quickly and professionally to maintain
• good customer relationships and ensure repeat customers.
• Maintaining a positive, empathetic, and professional attitude toward customers at
• all times.
• Ensure that all CSR KPIs are attained and properly managed
• Follow communication procedures, guidelines and policies
• Ensure customer satisfaction and provide professional customer support.

Job Types: Full-time, Permanent

Pay: Php18,070.00 per month

Education:

• Bachelor's (Required)

Work Location: In person

TSI (Transworld System Inc.)

LOCATION: iSquare BLDG. Ortigas, Pasig City

START DATE: October 13 or 20, 2025

CSR - US Utility Account (similar with MERALCO)

Verint Assessment TA Interview Final Interview (Virtual process only)

You can finish the assessment using your phone.

Perks:

Up to 30K package + uncapped monthly cash incentives.

HMO Day 1 with 2 free dependents upon regularization.

20% night differential.

Fixed weekends off.

Easy account.

Qualifications:

High School Graduate - Old Curriculum

We prefer candidates with upselling/sales experience in telco accounts.

VIRTUAL PROCESS UNTIL JOB OFFER | START ASAP | ENJOY UP TO PHP 26,000 PAY

Customer Service Agent

Work Set-up: ONSITE

Location: Bridgetowne, Pasig

Virtual Hiring OR Onsite Process

Why Join Us?

• 100% Virtual Hiring Process – No need to visit our office
• 1-Day Application Process – Fast and hassle-free
• No Final Interview – Get hired quicker

What are we looking for?

• Open to High School (Old Curriculum) OR Senior High School Graduates
• You may apply Virtually or Onsite
• With at least 6 months of BPO experience
• HMO + Life Insurance + Amazing Benefits + Account Incentives

Apply now and start your journey in the BPO industry with us

• Job Types: Permanent, Fresh graduate
• Pay: Up to Php26, Bonuses per month
• Promotion to permanent employee

If you are interested in joining our professional community, you can submit your resume directly here. Once it's been sent, please be on the lookout for a call.

Thank you and good luck, aspiring agents