31 Customer Service jobs in Tanauan

Primary Responsibilities:

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.
• Receipt, review and processing of customer orders, RFQ's and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations.
• Extensive internal interface with various support organizations within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed.
• Responsible for assisting with timely payment from customers.
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership towards assigned responsibilities
• Ability to train and develop others around them in areas of expertise
• Non-traditional working hours may be required as needed.

Preferred Qualifications:

• Microsoft applications (Outlook, PowerPoint, Excel, etc.)
• SAP knowledge
• ACE, Six Sigma continuous improvement experience
• Reporting, database manipulation and/or VBA a plus
• Effective written and verbal communication
• Bachelor's degree required for this position

1. Collect customer order forecasts, develop delivery plans, coordinate with various departments within the factory to deliver on time and in quantity according to the production delivery process.

2. Organize shipment information and reconcile accounts on time every month.

3. Maintain customer relationships and promptly handle customer abnormal feedback.

Date Posted:

Country:
Philippines

Location:
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Position Role Type:
Unspecified

Job Responsibilities

• Manage and act as primary point of contact for all intercompany orders to Galley Inserts
• Enter and/or update sales order in SAP as needed
• Ensure that order details are correct including part numbers, quantity and pricing
• Collaborate with Planning and ImpEx team on requirements and ship dates
• Update order's ship date in BSP on timely manner
• Respond promptly to inquiries related to order status, pricing, delivery, cancelation and returns.
• Provide daily and monthly reports to support on time delivery.
• Keep records of customer interactions and process customer accounts
• Meet personal/customer service team targets (KPI)
• Ensure compliance with company policies and internal process
• Perform other duties as required by departmental procedures

Qualifications

• Bachelor's degree in Business Administration, Business Management, or a related field
• 3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role
• Customer oriented and committed to provide excellent customer service
• Strong attention to detail and organizational skills.
• Strong numerical, written, and verbal communication and reasoning skills.
• Ability to work effectively with cross functional team
• Ability to multi-task, prioritize, and manage time effectively
• Have high regard to professional etiquette towards customers and organization
• Experience resolving customer complaints.
• MS Excel and PowerPoint proficient
• Experience using SAP ERP system is a plus but not required

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide, maintained and ensured accuracy required reports to both internal and external customers.
• Follow communication procedures, guidelines and policies of the company
• Ability to multi-task, prioritize, and manage time effectively
• Built and maintained rapport with customers to become a trusted advisor and partner in supplier decisions.
• Inform other departments of order requirements and probably order risk
• Contribute to team effort by accomplishing related results as needed
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets (KPI).
• Perform other duties as required by departmental procedure
• Recruit, motivate, retain, develop, and supervise an appropriately skilled team of Customer Service Analysts
• Determines staff hours, number of personnel, and parts and/or equipment required for service inquiry
• To communicate positively, professionally, and promptly with customers and internal functional groups
• Creates an environment where teamwork, empowerment, and trust are encouraged through coaching, performance measurement and people development to meet the company goals and values
• Drives improvements in service performance, as measured by customer satisfaction, operational measures and productivity, by deploying best practices and ensure appropriate measurement and monitoring is established
• Generates a strong focus on customer retention and development, targeting and measuring team performance on business protection and growth
• Establish and implement continuous process improvement by monitoring customer interactions and by obtaining direct customer feedback on the standards of service delivered by the service center
• Contributes to the work of other areas of the Customer Service group to ensure both functional and process goals are achieved
• Directing any urgent or sensitive issues to the Customer Service Manager
• Gathering feedback from customers on the services rendered
• Preparing and assigning daily work schedules to the team members
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Qualifications

• Bachelor's degree in Business Administration, Business Management, or a related field
• 4+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role
• Excellent written and oral communication skills
• Knowledge of customer service practices and guidelines
• Good computer skills
• Displaying a morally right and professional behavior
• Having strong etiquettes when communicating with clients as well as the team
• Ability to handle stressful situations
• A team player and having the ability to work collaboratively
• Can work in a shifting schedule

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight

Date Posted:
Country:
Philippines

Location:
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Position Role Type:
Unspecified

• Assist in generating department work instructions and guidelines.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide required reports to both internal and external customers.
• Maintained and ensured accuracy of internal reports and records (repair orders, quotations and invoices).
• Follow communication procedures, guidelines and policies of the company
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Built and maintained rapport with customers to become a trusted advisor and partner in supplier decisions.
• Inform other departments of order requirements and probably order risk
• Contribute to team effort by accomplishing related results as needed
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets (KPI).
• Perform other duties as required by departmental procedure
• Recruit, motivate, retain, develop, and supervise an appropriately skilled team of Customer Service Analysts
• Determines staff hours, number of personnel, and parts and/or equipment required for service inquiry
• To communicate positively, professionally, and promptly with customers and internal functional groups
• Addressing customer queries and complaints in a timely and professional manner
• Coordinating the day-to-day activities of the department
• Creates an environment where teamwork, empowerment, and trust are encouraged through coaching, performance measurement and people development to meet the company goals and values
• Drives improvements in service performance, as measured by customer satisfaction, operational measures and productivity, by deploying best practices and ensure appropriate measurement and monitoring is established
• Generates a strong focus on customer retention and development, targeting and measuring team performance on business protection and growth
• Drives continuous improvement in customer service process and standards as measured by Key Performance Indicators
• Establishes and implement continuous process improvement by monitoring customer interactions and by obtaining direct customer feedback on the standards of service delivered by the service center
• Develops positive relationships with key internal and external customers and suppliers (e.g. sales and marketing, operations, MIS) in order to ensure that customer service targets are achieved
• Ensures proper utilization of resource to optimize productivity and minimize waste.
• Forecasts and manage the operating budget for the area of responsibility
• Contributes to the work of other areas of the Customer Service group to ensure both functional and process goals are achieved
• Addressing customer queries and complaints in a timely and professional manner
• Coordinating the day-to-day activities of the department
• Ensuring that the team members adhere to the customer service guidelines and company policies
• Communicating with customers via phone calls and emails
• Planning and implementing effective customer service strategies
• Maintaining a record of all customer data
• Directing any urgent or sensitive issues to the Customer Service Manager
• Gathering feedback from customers on the services rendered
• Preparing weekly, monthly and annual team targets
• Analyzing customer service reports and suggesting improvements
• Preparing and assigning daily work schedules to the team members
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Qualifications

• Bachelor's degree in Business Administration, Business Management, or a related field
• 3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role
• Excellent written and oral communication skills
• Knowledge of customer service practices and guidelines
• Good computer skills
• Displaying a morally right and professional behavior
• Having strong etiquettes when communicating with clients as well as the team
• Good time management and organizational skills
• Ability to handle stressful situations
• A team player and having the ability to work collaboratively

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is preferred,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Company events
• Life insurance
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Work Location: In person

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is required,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is required,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Company events
• Life insurance
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Work Location: In person

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is preferred,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.