2212 Customer Service jobs in San Mateo

Job description:

We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities:

• Answer incoming calls, chats, or emails from customers in a professional and courteous manner
• Handle inbound and outbound calls from members regarding healthcare benefits, claims, account issues, billing, and services.
• Provide accurate information regarding products, services, and policies
• Handle complaints efficiently and provide appropriate solutions within set timelines
• Escalate complex issues to higher support when necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Document customer interactions accurately in the system
• Meet performance targets such as quality, productivity, and customer satisfaction

Job Requirements:

• Open to College Graduates /Fresh Grads (No BPO experience required)
• Open to High School Graduates with at least 6 months BPO experience
• Must be willing to work on Night Shift
• Must be amenable to work Onsite (Ortigas, Taguig)
• Good English communication skills
• Willing to work on shifting schedules, weekends, and holidays.

Qualifications:

• High school degree/GED, or higher. College experience is preferred
• Previous customer service experience will be preferred.
• Good mobile phone industry knowledge. Technical knowledge is a plus.
• Excellent communication and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
• Pleasant and clean looking, fluent in English and Filipino.
• Willing to assigned at SM Megamall
• Team Player.

Duties and responsibilities:

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical inquiries
• Obtain and evaluate all relevant information needed to resolve customer complaints
• Prepare product or service reports by collecting and analyzing customer
• information
• Handle customer complaints or concerns quickly and professionally to maintain
• good customer relationships and ensure repeat customers.
• Maintaining a positive, empathetic, and professional attitude toward customers at
• all times.
• Ensure that all CSR KPIs are attained and properly managed
• Follow communication procedures, guidelines and policies
• Ensure customer satisfaction and provide professional customer support.

Job Types: Full-time, Permanent

Pay: Php18,070.00 per month

Education:

• Bachelor's (Required)

Work Location: In person

TSI (Transworld System Inc.)

LOCATION: iSquare BLDG. Ortigas, Pasig City

START DATE: October 13 or 20, 2025

CSR - US Utility Account (similar with MERALCO)

Verint Assessment TA Interview Final Interview (Virtual process only)

You can finish the assessment using your phone.

Perks:

Up to 30K package + uncapped monthly cash incentives.

HMO Day 1 with 2 free dependents upon regularization.

20% night differential.

Fixed weekends off.

Easy account.

Qualifications:

High School Graduate - Old Curriculum

We prefer candidates with upselling/sales experience in telco accounts.

VIRTUAL PROCESS UNTIL JOB OFFER | START ASAP | ENJOY UP TO PHP 26,000 PAY

Customer Service Agent

Work Set-up: ONSITE

Location: Bridgetowne, Pasig

Virtual Hiring OR Onsite Process

Why Join Us?

• 100% Virtual Hiring Process – No need to visit our office
• 1-Day Application Process – Fast and hassle-free
• No Final Interview – Get hired quicker

What are we looking for?

• Open to High School (Old Curriculum) OR Senior High School Graduates
• You may apply Virtually or Onsite
• With at least 6 months of BPO experience
• HMO + Life Insurance + Amazing Benefits + Account Incentives

Apply now and start your journey in the BPO industry with us

• Job Types: Permanent, Fresh graduate
• Pay: Up to Php26, Bonuses per month
• Promotion to permanent employee

If you are interested in joining our professional community, you can submit your resume directly here. Once it's been sent, please be on the lookout for a call.

Thank you and good luck, aspiring agents

What are we looking for?

• HS (Old Curriculum), SHS, College Undergraduates, and Fresh College Graduates are accepted

• At least 6 months BPO CC or Bank Experience

• Amenable to start ASAP.

If you are interested in joining our professional community, you can submit your resume directly here. Once it's been sent, please be on the lookout for a call. Thank you and good luck, aspiring agents

COMPANY BENEFITS:

• 20% Night Differential
• HMO on day 1
• Account Incentives
• Job Types: Full-time, Permanent
• Pay: Up to Php27,000.00 per month
• Benefits:
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Location:

Concentrix SLC Makati

Work Set-up: ONSITE

Qualifications:

• With at least 2 years of experience in the BPO Industry using English-Mandarin
• Knowledge of data privacy and GDPR is a plus but not a requirement.
• Customer service oriented, reliable, self-motivated, and flexible.
• Strong organizational ability in a fast-paced environment and with strong attention to detail.
• Strong interpersonal and communication skills, including excellent written and verbal.
• Ability to multitask, prioritize, and remain calm under pressure.
• Proficient in working with MS Word, Excel, and Powerpoint.

Duties & Responsibilities:

• Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
• Providing excellent customer service though the different communication platforms.
• To maintain and provide information on all aspects of the application and enrolment process to student applicants.
• Responding to enquiries and assist students primarily via telephone, email, and chat.
• Adhere to pre-agreed service level commitments.
• Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
• Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business

We have an exciting midshift opportunity available for a Customer Service Representative. Work from home or the office – you choose

When you join Yempo, you'll receive the following fantastic benefits:

• Highly competitive salary – paid weekly
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Manage a busy inbox, processing sales orders, quotations, and other queries.

• Respond to customer queries in a timely and accurate manner, via phone, email, or live chat.

• Answer incoming telephone calls/enquiries and live chat (our target is to answer over 90% of incoming calls in less than 2 seconds)

• Build sustainable relationships and engage clients by going the extra mile.

• Meet response time expectations for colleagues and customers (we're all about speed of response).

• Handle challenges, provide appropriate solutions and alternatives within set time limits; follow up to ensure resolution. Keep records of client interactions, process client accounts and file documents.

• Spot opportunities to upsell products when they arise.

• Follow communication procedures, processes, and systems.

• Identify client needs and help clients use specific features on our web portal.

• Share client feedback and insights with Account Managers and other relevant team members.

• Ensure all outbound communications are always on brand.

• Attend and collaborate in department and company meetings.

• Support and participate in our continuous improvement programme.

Qualifications

• Bachelor's degree in any field (or equivalent work experience).

• At least 3 years of customer service experience.

• Strong customer service and problem-solving skills.

• Excellent phone etiquette, active listening, and clear communication.

• Ability to multitask, prioritize, and manage time effectively.

• Team player with a humble, flexible, and collaborative attitude.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.

is a rapidly growing leader in online training and certification across a wide range of industries and professions. provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today's modern workforce. By offering these courses online, all users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.

At , we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.

360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs, and a Flexible Time Off program.

Customer Service Representative

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Your primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.

Responsibilities

• Receive, initiate, document, and handle product/service-related transactions over the phone with customers
• Review and master product/service-related systems and materials per customers
• Respond to client concerns and queries with courtesy, professionalism, and a customer-centric approach
• Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience
• Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders
• Handle customer inquiries and resolve complaints in a timely and efficient manner
• Collaborate with team members to improve overall customer service experience
• Stay updated on product knowledge and industry trends to provide accurate information to customers
• Follow company policies and procedures to ensure compliance with quality standards

Qualifications

• 6 months to 1-year of preferred experience as a Customer Service Representative (CSR), but not required
• College-level education preferred, but not required
• Strong written and verbal communication skills in English, with the ability to interact effectively with diverse personalities
• Ability to handle a high volume of customer interactions while maintaining a positive attitude
• Empathy and ability to handle customer concerns and complaints with patience and professionalism
• Self-starter with excellent follow-up and time management skills, capable of multitasking effectively
• Comfortable working in a fast-paced, innovative, and constantly changing environment
• Ability to work well independently and in a team environment
• Flexibility to adapt to changing business needs and work schedules, including weekends and holidays if required
• Applicants must be willing to work in Fort Bonifacio Global, Taguig City

Collection activities include responding to customer inquiries to get their accounts current. Primarily handles contacts with customers via outbound or inbound communication mediums (Phone, email, etc.).

• Make sure customers pay on due dates.
• Collect, manage and provide resolution of outstanding invoices from past due accounts in a defined book of business (assigned portfolios – including Low to Medium accounts).
• Ensure all credit and collection policies are adhered to at all times.
• Maintain regular and direct communication with customers through their preferred means of contact to ensure the account stays current.
• Negotiate payment plans, assist customers to enroll in autopay and other payment schedules.
• Investigate delinquent accounts and provide appropriate documentation to customers when needed.
• Maintain/update records in the systems and generate related reports.
• Liaise with Sales Support, Customer Service, Accounts Receivable Support and Dispute Teams related to the assigned portfolios.
• Attend to assigned cases from review to closure.
• Review and propose action to be used in the decision process on service interruptions or late stages (write-offs, etc.) for customers when payments cannot be negotiated within a set strategy and timeline.
• Continuously promote self-service options to customers for faster and secured ways of payment to Thomson Reuters.
• Suggest & implement improvements to current practice.
• Understand and follow established collections ways-of-working.
• Apply company policies and procedures to resolve issues.

Qualifications:

• At least High School Graduates/ College Undergraduate/ College Level
• No Experience Needed
• Highly Trainable and willing to be trained
• must have all pre employment requirements available
• Can work fully ON SITE - Ortigas Pasig
• Amenable to have a face to face Interview