126 Customer Service jobs in San Jose del Monte

We are looking for a motivated and customer-focused Call Center Agent to join our team. In this role, you will be the first point of contact for customers, handling inbound and/or outbound calls to address inquiries, provide information, resolve issues, and ensure customer satisfaction.

Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:

At least HS Graduate (old curriculum) /SHS Graduate
With or w/out Call Center Experience
Good to excellent English communication skills
Willing to start immediately.


Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits

Customer Service Specialist
Requisition ID: 45325
Job Location(s):
Manila, PH
Employment Type: Full Time
Segment: Danfoss Climate Solutions Segment
Job Function: Sales
Work Location Type: Hybrid
**The Impact You'll Make**
Join our Sales & Customer Service Focus Team to deliver exceptional customer experiences and drive operational excellence. You'll be the key link between our customers and internal teams, ensuring smooth order processing, proactive communication, and high satisfaction.
**What You'll Be Doing**
+ Manage customer orders from entry to delivery, ensuring accuracy and timely follow-up.
+ Serve as the primary contact for inquiries on orders, pricing, logistics, and invoicing.
+ Collaborate with Sales, Tech Support, and Fulfillment to deliver tailored solutions.
+ Handle customer communications with professionalism and efficiency.
+ Support team goals and contribute to achieving KPIs and customer satisfaction.
+ Perform additional duties as assigned by leadership.
**What We're Looking For**
+ Degree/Diploma in Business or related field.
+ 1-2 years of customer service experience in a cross-functional environment.
+ Proficient in SAP (Sales & Distribution) and Salesforce.
+ Strong understanding of supply chain processes.
+ Excellent communication and relationship-building skills.
+ Self-motivated, organized, and culturally adaptable.
**What You'll Get from Us**
1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.
**Ready to Make a Difference?**
If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.
Accountability:
+ The secondary tasks involved the documentation of the conversation between CSR I and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through RightNow tool
+ In line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the CSR I develops and maintains positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. CSR I performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service.
+ To ensure customers are provided with the requested information including production description and services options, availability and ordering procedures.
+ To provide technical expertise for electronic products and solutions multiple channels. Resolve basic technical problems and refer more complex problems to 2nd line support/product specialists.
+ Provide general support including resetting passwords, creating remote ID's and update IP address, usage reporting and assisting with searches.
+ Manage and maintain systems used to issue login credentials, user changes and user requirements for a variety of online lookup tools
+ Ensure all customers' claims and queries are satisfactorily investigated and resolved - including missing content, incomplete issues and/or pages.
+ Collaborate with relevant departments within the company to meet company objectives and resolve customers' issues.
+ Coordinate with second line support and product team for matters requiring escalation prior to providing a reply to customer's enquiries and requests.
+ Communicate any sales lead or sales issues identified through day to day contact with customers to appropriate business contacts.
+ Follow up with customers, provide feedback and see problems through to resolution
+ Recommended work flow modifications or improvement as deemed necessary to improve processes
+ Provide feedback to product managers/team or others for product development ideas.
Qualifications:
+ Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks
+ Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST
+ Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
+ Excellent written and verbal communication
+ Excellent customer service skills
+ Excellent in multi-tasking
+ Bachelor's degree in a customer service field or equivalent experience
+ At least completed 2 years in college with no back subjects.
+ At least 1 year customer service in contact center environment or equivalent training (2 years preferred)
+ Willing to work on business unit holidays and/or render overtime when necessary
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

As a Customer Service Representative, you will be assigned to manage various customer issues depending on your account assignment. Transactions can be related to billing and collection support, client inquiries, technical or product support or inbound sales.
- Graduate of any 4-year course is preferred. Non-graduates are also accepted, but must have previous related experience in a customer service role
- At least 6 months working experience in the related field is required for this position
- Fluent in English communication
- Good computer navigation skills
- Willing to work full-time

Advise referrals who fit the criteria to walk-in at our Recruitment Center with a resume and valid I.D.:
3F Forum Robinsons Mall
Pioneer St. corner EDSA, Mandaluyong City
Monday to Friday, 10AM to 4PM

Please bring an updated copy of your resume and valid ID.

Customer Service Manager
Job Responsibilities:
1, according to the company's business strategy, formulate the annual work plan of the department and implement it;
2. Regularly summarize user feedback, output optimization suggestions and measures, and cooperate with business / product departments to improve the implementation of the user experience;
3, establish customer service quality inspection index system, manage and evaluate the quality of service before, during and after sales;
4. Improving the relevant rules, procedures and criterion of service for customer service management, and optimizing the quality of service in an all-round way;
5. Responsible for customer service team management, including but not limited to talent introduction, training, assessment and incentive work.
**Requirements**:
1, under the age of 35, bachelor degree or above.
2, with large enterprise customer service team management experience.
3. Be familiar with customer service standards and procedures, and understand the relevant operating rules of online e-commerce platforms;
4. Have professional knowledge of customer service and be familiar with the operation mode of the customer service system;
5, have a strong sense of service and communication and coordination ability;
6. Good logical thinking and planning ability;
7, have good team management and cross-departmental cooperation ability.
8. Good communication skills in English and Chinese.

**Salary**: Php40,000.00 - Php50,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Employee discount
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Day shift
- Fixed shift

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
face mask social distancing
staff house

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service Manager: 5 years (preferred)

Sweet Dynamics Corporation is currently looking for a Customer Service Staff to be assigned in Arkong Bato, Valenzuela City
Educational Requirement
- At least a graduate of any 4 year-course or equivalent
Experience/s
- Proven working experience in customer service or any equivalent for at least 1 year or more
- Experience building sustainable relationships to fulfill the needs of the customer
Skill/s and knowledge
- Strong verbal and written communication skills
- Ability to work under pressure with multiple interruptions and meet deadlines
- Efficient in time management and balancing workloads
- Ability to train and learn fast

**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted lunch
- Employee discount
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Valenzuela City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)

**VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to** be the biggest gaming company in the world!**

**Due to major growth we are expanding our Customer Service team in Manila and currently looking for a Customer Service Representative to join the team.**

In this role, you will be patient, empathetic, and communicative. You will put yourself in VGW customers' shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. You value customer feedback.

Key responsibilities will include:

- Ensure excellent service standards.
- Provide accurate, valid, and complete information.
- Maintain high customer satisfaction.
- Respond efficiently to customer inquiries.
- Manage large amounts of incoming queries.
- Be reliable and be there for customers.
- Other deliverables and outcomes as directed by the COMPANY from time to time.

**What you will bring to the role**:

- At least a minimum of 2 - 3 years experience in the Customer Service field
- A Bachelor's degree, OR at least 2 years in college, any course.
- Knowledge of common help desk/ticketing solutions and a working experience in CRM tools such as Zendesk, a plus.

**About VGW**

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Privacy Policy

**EASY PROCESS, VIRTUAL OR WALK-IN RECRUITMENT!**

**Responsibilities**:

- Answering incoming calls from customers
- Sorting out customers’ inquiries or requests
- Ensuring that customers’ requests are managed in an appropriate and timely manner
- Developing, organizing, and maintaining accurate files
- Delivering a high caliber of service in a friendly, confident, and informed manner

Minimum Requirements:

- At least SHS/HS graduate or equivalent with diploma with at least 6 months BPO experience
- College level/graduate with or without experience
- Good to excellent English communication skills
- Excellent customer service, problem-solving, and multitasking skills
- Computer literate
- Can start asap

**Salary**: Php18,000.00 - Php25,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training

Schedule:

- 8 hour shift
- Shift system

Supplemental pay types:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus

COVID-19 considerations:
Application Question(s):

- Are you willing to work onsite at Bridgetowne?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (required)