3 Customer Service jobs in Pangasinan
Customer Service DMTT_PLAZA II
Posted today
Job Viewed
Job Description
Forwarding Customer Service hace 2 horas
1 Año de Experiencia
Descripción
¿Te gustaría formar parte de una organización empresarial española líder en el sector del transporte aéreo?
¿ Puedes trabajar en
turnos rotativos de mañana, central y tarde de lunes a viernes y fines de semana alternos
?
Entonces, da el paso decisivo e inscríbete en nuestra oferta.
¿Qué harás con nosotros?
- Análisis de previsiones de los distintos orígenes.
- Solicitudes de los camiones para cobertura de toda la carga aérea llegando a los distintos aeropuertos europeos, con la excepción de los españoles.
- Contraste y control exhaustivo de llegadas vía prealertas de origen.
- Registro de prealertas de llegada en fichero de trabajo (futura aplicación de gestión de DM, en desarrollo en este momento)
- Comunicación y escalation al cliente en situaciones de retrasos de carga crítica, problemas o errores de emisión, falta de cumplimento de los procedimientos no escritos de origen, etc…
- Envío de instrucciones de carga a las correspondientes terminales
- Avisos de llegada a los almacenes de recepción de carga.
- Creación de camiones y asignación de carga en la herramienta del cliente (SAM DM)
- Creación de listas de distribución
- Mantenimiento de ficheros de referencia.
- Envío de reportes requeridos por el cliente.
- Análisis de llegadas y solicitud de rutado a las aerolíneas de referencia.
Trabajo y relevo en equipo, analizando las casuísticas operacionales del día a día.
¿Qué buscamos?
- Inglés, B2.Nivel escrito y conversacional.
- MS Office: Excel medio.
- Valorable conocimientos en Comercio Internacional, Administración y/o Logística.
- Proactividad y dinamismo.
- Actitud positiva y de aprendizaje.
- Comunicación.
- Trabajo en equipo.
- Resolución de problemas.
- Autonomía.
¿Qué puedes esperar?
- Formarás parte de un Grupo internacional
- Desempeñarás un papel activo en la configuración del crecimiento del mismo.
- Te ofrecemos un alto grado de autonomía dentro de un equipo motivado.
- Desarrollarte en un equipo en pleno crecimiento.
- Formación.
- Horario: de lunes a domingo en turnos rotativos de mañana, central y tarde (Un fin de semana al mes )
Esperamos recibir tu curriculum muy pronto
Localización
Branch Customer Service Head
Posted today
Job Viewed
Job Description
Educational attainment:
Graduate of Management Major in Marketing or any 4 years Business - related course.
Experience(s) required and no. of years used:
- Minimum of 2 year experience.
Other Qualifications (Knowledge, Skills & Competencies needed to do the job):
Knowledge:
- Inventory Management
- Process Documentation
- 5s Compliance
- People Management
- Cash Management
- Customer Service Management
Skills:
- Administrative Work
- Record Keeping
- Critical Thinking
- Strategic and Business Planning
Competencies:
- Result-oriented
- Initiative
- Customer Focus
- Attention to Details
Computer Literacy:
Must have knowledge in computer programs. Can operate different kinds of office machines.
Job Type: Full-time
Pay: From Php18,560.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Binalonan: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Supervising: 2 years (Required)
Location:
- Binalonan (Required)
Work Location: In person
SPE-Customer Service LS
Posted 1 day ago
Job Viewed
Job Description
Join our dynamic team as a Customer Service Specialist where you will play a pivotal role in enhancing customer satisfaction through effective communication and problem-solving. With a focus on omnichannel customer service you will be responsible for addressing customer inquiries and ensuring a seamless experience across various platforms. This hybrid role offers rotational shifts providing flexibility and exposure to diverse customer interactions.
**Responsibilities**
+ Address customer inquiries and concerns through multiple communication channels to ensure a seamless customer experience.
+ Utilize omnichannel tools to provide consistent and efficient service across all customer touchpoints.
+ Collaborate with team members to resolve complex customer issues and enhance service delivery.
+ Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
+ Maintain accurate records of customer interactions and transactions for future reference.
+ Provide timely and accurate information to customers regarding products and services.
+ Assist in developing and implementing customer service policies and procedures to improve efficiency.
+ Participate in training sessions to stay updated on product knowledge and service techniques.
+ Support call center operations by managing high-volume customer interactions effectively.
+ Contribute to team goals by meeting individual performance targets and KPIs.
+ Engage with customers in a professional and courteous manner to build positive relationships.
+ Utilize language skills to communicate effectively with English-speaking customers.
+ Adapt to rotational shifts to provide customer support during peak hours.
**Qualifications**
+ Possess strong communication skills in English both written and spoken.
+ Demonstrate proficiency in using omnichannel customer service tools and platforms.
+ Exhibit problem-solving skills to address and resolve customer issues efficiently.
+ Show a keen understanding of call center operations and best practices.
+ Display the ability to work collaboratively in a team-oriented environment.
+ Have a customer-centric mindset with a focus on delivering exceptional service.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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