2538 Customer Service jobs in Paco

Key Responsibilities:

• Provide excellent customer service through clear verbal and written communication.
• Handle distributor inquiries with professionalism, active listening, and empathy.
• Review and validate contract pricing, rebate agreements, and distributor claims.
• Identify and resolve discrepancies between contracts and distributor invoices.
• Apply conflict resolution and negotiation skills to address pricing or rebate issues.
• Manage rebate/contract escalations and ensure timely resolutions.
• Coordinate with internal stakeholders (finance, contracts, supply chain, legal, and pricing teams).
• Document workflows, gaps, and suggest process improvements.
• Manage multiple contracts, rebate requests, and distributor queries simultaneously.
• Ensure compliance with healthcare industry regulations, SOPs, and risk awareness protocols.

Core Skills & Qualifications:

• Strong communication skills (verbal & written) with excellent customer service orientation.
• Knowledge of supply chain processes (manufacturers > distributors > customers).
• Familiarity with contract terms, rebate agreements, and pricing structures.
• Analytical mindset with strong attention to detail in reviewing pricing and eligibility.
• Strong Excel and data management abilities for reporting and tracking.
• Email management and comfort with contract/rebate management tools.
• Ability to prioritize workload and meet deadlines in a fast-paced environment.
• Experience in process improvement and continuous workflow enhancement.
• Knowledge of healthcare industry regulations is a plus (GPO contracts, distributor agreements, rebate compliance) preferred.
• Fresh graduates are welcome to apply.
• Amenable to work onsite and night shift in Lipa City, Batangas.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php20,000.00 per month

Ability to commute/relocate:

• Batangas: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• B2B account: 1 year (Preferred)

Work Location: In person

Roles and Responsibilities:

• Answer phone calls and emails from customers regarding appliance service requests.
• Listen attentively to customer concerns, diagnose problems (to the best of your ability), and schedule appropriate service appointments.
• Maintain a clear and efficient scheduling system, considering technician availability, customer urgency, and geographic location.
• Dispatch service calls to qualified technicians based on their expertise and ensure they have all the necessary information before arriving at the customer's location.
• Track the progress of service calls, following up with technicians and customers to ensure timely completion and customer satisfaction.
• Maintain accurate records of all service requests, work orders, and customer interactions.
• Process warranty claims and communicate effectively with parts suppliers.
• Identify opportunities to improve the aftersales service process and implement changes as needed.
• Provide basic troubleshooting advice to customers where possible.

Job Type: Temporary

Benefits:

• Employee discount
• Health insurance
• Opportunities for promotion

Work Location: In person

Customer Service Representative | TaskUs Batangas

Jumpstart your #RidiculouslyCool career with Us when you become a part of our Online Educational Platform, Customer Service Representative.

We're currently on the lookout for awesome individuals with the following qualifications-

• Must have 6 months BPO (voice account) working experience or 1 year BPO working experience
• Must be residing within 30km radius from TaskUs Batangas, amenable to work onsite
• Willing to work for a fixed term contract.

Join TaskUs, Business Intelligence's 2022 "Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good perks and benefits* are available for you

• Scholarship program for your children
• HMO benefits for you and up to 2 dependents after 2 weeks of employment
• Wellness programs
• Retirement savings program with company matching

On-site perks:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Free healthy lunch
• Daycare for your kids while you're on shift
• Happy Hours, Time Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

About Us

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.

For more information, visit

Job Type: Full-time

Pay: Php18, Php20,600.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

About the roleJoin our dynamic team at RVS CARGO SERVICES INC.' as a Mandarin CSR. In this full-time position, you will be responsible for providing exceptional customer service to our Mandarin-speaking clients. Leveraging your strong communication skills and cultural understanding, you will play a crucial role in fostering positive relationships and ensuring the satisfaction of our valued customers. This is an exciting opportunity to contribute to the success of our organisation while working in our Binondo Manila City office.

What you'll be doing

1. Handling inbound customer inquiries and requests via phone, email, and chat in Mandarin and English
2. Resolving customer issues and concerns efficiently and effectively
3. Providing accurate information and guidance to customers on our products and services
4. Maintaining detailed records of customer interactions and ensuring timely follow-up
5. Collaborating with cross-functional teams to identify and implement process improvements
6. Contributing to the overall customer service excellence of our organisation

What we're looking for

1. Fluency in Mandarin and English, both verbal and written
2. Minimum of 1 year of experience in a customer service or call centre role
3. Strong communication and interpersonal skills, with the ability to build rapport with customers
4. Excellent problem-solving and critical thinking abilities
5. Committed to delivering a high level of customer satisfaction
6. Ability to work in a fast-paced, dynamic environment

What we offerAt RVS CARGO SERVICES INC.', we are committed to providing our employees with a rewarding and supportive work environment.

1. Opportunities for career development and growth
2. Team-building activities and social events

About usRVS CARGO SERVICES INC. is a leading provider of freight forwarding and logistics services in the Philippines. With years of experience and a dedicated team of professionals, we strive to deliver exceptional service to our clients and partners. Our company is known for its commitment to innovation, customer satisfaction, and sustainable business practices.

If you're ready to join our dynamic team and contribute to our continued success, we encourage you to apply now.