1589 Customer Service jobs in Norzagaray

1. College Graduate of any course.

2. Preferably with experience in BPO and customer support.

3. With good communication skills.

4. Computer literate

5. Willing to be assigned in Bridgetown Ugong Pasig City

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people around the Globe, this is the career for you

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What's it in for YOU?

• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement

Position Overview:

The Customer Service Representative (CSR) in a pharmacy is responsible for providing excellent customer service, assisting customers with their inquiries, handling transactions, and facilitating communication between pharmacists and customers to ensure a smooth and efficient operation.

Key Responsibilities:

• Greet and assist customers as they enter the pharmacy.

• Provide information on pharmacy products, services, and medications.

• Process customer orders and handle transactions accurately using the pharmacy's point-of-sale (POS) system.

• Respond to customer inquiries and resolve any issues or concerns in a professional manner.

• Maintain an organized and clean work environment, including the sales floor and waiting areas.

• Assist with inventory management, including restocking shelves and monitoring stock levels.

• Support pharmacists with prescription processing and medication management where applicable.

• Ensure compliance with all pharmacy policies and regulations.

• Handle insurance claims and assist customers with their insurance-related questions.

• Provide additional support for promotional activities and pharmacy events.

Qualifications:

• Previous experience in customer service, preferably in a pharmacy or healthcare setting.

• Basic knowledge of pharmacy terms and medications is a plus.

• Strong communication skills, both verbal and written.

• Excellent interpersonal skills with a friendly and approachable demeanor.

• Ability to work effectively in a fast-paced environment.

• Strong attention to detail and accuracy in processing orders and managing inventory.

• Proficient in using computer systems and point-of-sale (POS) software.

• Ability to work flexible hours, including evenings and weekends.

• Certification as a Pharmacy Technician or equivalent training is an advantage.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides accurate information to callers regarding their statement and payment procedures.
• Keeps records of customer interactions and transactions, recording details of inquiries as well as actions taken.
• Deals and helps resolves any customer complaints.
• Other tasks/functions that may be assigned by the company as per business requirement; these may change from time to time to reflect the changing requirement of your position and our business.

Qualifications:

• Candidate must possess at least second year college.
• At least 1 year of BPO experience handling healthcare account.
• Must be willing to work onsite and on a night shift schedule in Ortigas, Pasig City.

Job Type: Full-time

Work Location: In person

Position: Incident Management Officer

Location: Makati City

Responsibilities:

• Receive all issues by phone call, e-mail, and related communication from partners and clients.
• Timely escalation of all unresolved issues to the relevant internal and external departments.
• Deal with all matters to users in a professional and timely manner.
• Respond and truly identify what the requests or the issues are and then seek a solution.
• Generate analysis in responsible helpdesk reports and report to management.
• Perform other tasks assigned by supervisor and/or manager.

Qualifications:

• Bachelor's Degree in any related field.
• With at least 1 year experience as Customer Service
• Quick comprehension.
• Hard-working and goal-oriented.
• Excellent communication skills.
• Good integrity, positive attitude, helpful and high commitment, competence, and motivation.
• Be able to work in a flexible time environment (shifting and holiday work schedule)

Qualifications:

• With at least 2 years of experience in the BPO Industry using English-Mandarin
• Knowledge of data privacy and GDPR is a plus but not a requirement.
• Customer service oriented, reliable, self-motivated, and flexible.
• Strong organizational ability in a fast-paced environment and with strong attention to detail.
• Strong interpersonal and communication skills, including excellent written and verbal.
• Ability to multitask, prioritize, and remain calm under pressure.
• Proficient in working with MS Word, Excel, and Powerpoint.

Duties & Responsibilities:

• Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
• Providing excellent customer service though the different communication platforms.
• To maintain and provide information on all aspects of the application and enrolment process to student applicants.
• Responding to enquiries and assist students primarily via telephone, email, and chat.
• Adhere to pre-agreed service level commitments.
• Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
• Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business

We have an exciting midshift opportunity available for a Customer Service Representative. Work from home or the office – you choose

When you join Yempo, you'll receive the following fantastic benefits:

• Highly competitive salary – paid weekly
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Manage a busy inbox, processing sales orders, quotations, and other queries.

• Respond to customer queries in a timely and accurate manner, via phone, email, or live chat.

• Answer incoming telephone calls/enquiries and live chat (our target is to answer over 90% of incoming calls in less than 2 seconds)

• Build sustainable relationships and engage clients by going the extra mile.

• Meet response time expectations for colleagues and customers (we're all about speed of response).

• Handle challenges, provide appropriate solutions and alternatives within set time limits; follow up to ensure resolution. Keep records of client interactions, process client accounts and file documents.

• Spot opportunities to upsell products when they arise.

• Follow communication procedures, processes, and systems.

• Identify client needs and help clients use specific features on our web portal.

• Share client feedback and insights with Account Managers and other relevant team members.

• Ensure all outbound communications are always on brand.

• Attend and collaborate in department and company meetings.

• Support and participate in our continuous improvement programme.

Qualifications

• Bachelor's degree in any field (or equivalent work experience).

• At least 3 years of customer service experience.

• Strong customer service and problem-solving skills.

• Excellent phone etiquette, active listening, and clear communication.

• Ability to multitask, prioritize, and manage time effectively.

• Team player with a humble, flexible, and collaborative attitude.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.

Collection activities include responding to customer inquiries to get their accounts current. Primarily handles contacts with customers via outbound or inbound communication mediums (Phone, email, etc.).

• Make sure customers pay on due dates.
• Collect, manage and provide resolution of outstanding invoices from past due accounts in a defined book of business (assigned portfolios – including Low to Medium accounts).
• Ensure all credit and collection policies are adhered to at all times.
• Maintain regular and direct communication with customers through their preferred means of contact to ensure the account stays current.
• Negotiate payment plans, assist customers to enroll in autopay and other payment schedules.
• Investigate delinquent accounts and provide appropriate documentation to customers when needed.
• Maintain/update records in the systems and generate related reports.
• Liaise with Sales Support, Customer Service, Accounts Receivable Support and Dispute Teams related to the assigned portfolios.
• Attend to assigned cases from review to closure.
• Review and propose action to be used in the decision process on service interruptions or late stages (write-offs, etc.) for customers when payments cannot be negotiated within a set strategy and timeline.
• Continuously promote self-service options to customers for faster and secured ways of payment to Thomson Reuters.
• Suggest & implement improvements to current practice.
• Understand and follow established collections ways-of-working.
• Apply company policies and procedures to resolve issues.

Qualifications:

• At least High School Graduates/ College Undergraduate/ College Level
• No Experience Needed
• Highly Trainable and willing to be trained
• must have all pre employment requirements available
• Can work fully ON SITE - Ortigas Pasig
• Amenable to have a face to face Interview

About the role

Stile Italia Inc. is seeking a talented and customer-focused Customer Service Representative (After Sales) to join our team in our Makati City, Metro Manila office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.

What you'll be doing:

• Managing the end-to-end post-sales customer service process, ensuring timely resolution of concerns related to delivery, assembly, damages, returns, replacements, and warranty claims
• Serving as the primary point of contact for post-purchase inquiries via phone, email, social media, or in-person showroom visits
• Documenting and tracking all aftersales concerns using CRM tools, ensuring accurate and complete service records
• Coordinating closely with internal teams such as logistics, warehouse, service technicians, and sales to resolve customer concerns efficiently
• Providing timely updates to customers regarding complaint resolution, service appointments, delivery schedules, or product status
• Handling complaints with empathy and professionalism, ensuring high levels of customer satisfaction and brand trust
• Identifying recurring customer issues and escalating systemic problems to the Aftersales Manager for process improvements
• Preparing service reports, customer feedback summaries, and recommendations to enhance the customer experience
• Supporting the processing of refunds, credits, exchanges, and warranty documentation in line with company policies
• Maintaining strong product knowledge to provide basic troubleshooting support and care advice
• Assisting in the scheduling and monitoring of service team visits or third-party repair partners
• Following up with customers after issue resolution to ensure satisfaction and encourage repeat business
• Building and maintaining strong relationships with customers to increase retention, referrals, and brand loyalty
• Conducting site visits as needed to inspect and verify product concerns, confirm service completion, and gather feedback directly from clients
• Performing other tasks and special projects assigned by the Aftersales Supervisor or Customer Service Manager

What we're looking for

1. At least 1-2 years of experience in a customer service or call centre role, preferably in the after-sales or retail industry
2. Experience in the furniture industry is a strong plus
3. Excellent communication and interpersonal skills, with the ability to handle customer queries and complaints with empathy and professionalism
4. Strong problem-solving and critical thinking skills, with the ability to think on your feet and provide effective solutions
5. Proficient in using customer relationship management (CRM) systems and other relevant software
6. Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment
7. A team player with a positive and customer-focused attitude

What we offer

At Stile Italia Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. As a Customer Service Representative (After Sales), you can expect:

1. Competitive salary and benefits package, including health insurance and retirement plan
2. Opportunities for career advancement and professional development
3. A collaborative and supportive work environment with a strong focus on teamwork and work-life balance

About us

Stile Italia Inc. is a leading provider of high-quality Italian furniture and home decor products. With a strong focus on customer satisfaction, we strive to deliver exceptional products and services to our clients. Our company values of innovation, quality, and sustainability drive us to continuously improve and exceed our customers' expectations.

If you're ready to join a dynamic and customer-centric team, we encourage you to apply for this exciting opportunity. Apply now and let us help you take the next step in your career.