39 Customer Service jobs in Manolo Fortich

About us

To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores items with various added services for customers in town. Thriving on a strong commitment to serve the Filipino market, Prince continues to offer affordable prices for the quality merchandise they sell in any city, town or municipality they are located in.

As the Prince Retail Group of companies continues to grow and expand, they uphold the empowerment of their total workforce through a strong adherence to its values and commitment to render the best and most personalized customer service while being a household name for quality affordable merchandise to the communities they serve. As one of the fastest growing retailers in the country, Prince Hypermart continues to widen their reach to every Filipino in every town to achieve their ultimate mission of serving the underserved.

Qualifications & experience

• Bachelor's Degree in Business Administration, Marketing or any related course
• At least 6 months relevant work experience

Tasks & responsibilities

• Assist customer concerns and queries, and ensures resolution while maintaining professional customer approach.
• Setting good store ambience through appropriate store music, jingle and plugging coming from Head Office.
• Answer external and internal calls and facilitates relaying of communication.

Benefits

• Competitive Salary and benefit package
• HMO coverage upon regularization
• Life and Health Insurance upon onboar
• Annual Leave credits with paid time-off during birthdays, bereavement, emergency or health-related cases etc.,
• Store discounts for all employees if you purchase in our chain of stores nationwide

Job Summary

Customer service specialist objective is to serve customer's PO complete & on time and to

maximize customer's satisfaction. CSD must ensure efficient communication with sales and

clients concerning orders, deliveries, and other operational concerns.

Job Description / Key Responsibilities:

1. PO/SO treatment – Customer communication

• To receive and acknowledge PO (purchase order)

• To convert PO to SO, timely posting in SAP.

• To provide updates on the status of PO to Sales and Clients

• To accommodate all inquiries and concerns should they arise

2. Production Planning

• To collaborate with the Production team to build weekly Production Planning

• Ensure optimal availability of FG

• Minimize inventory on floor

3. PULL OUTs

• To communicate efficiently with Credit and Collection and be constantly

updated about customers' status.

• To coordinate with the Warehouse team for inventory management

• Maximize / accelerate pull outs

• Minimize ageing inventory

• To work together with the logistics team for Delivery planning and again

maximize pull out

• Optimize co-load and help minimize Logistics costs.

4. Returns and Quality

• To notify the quality team for the approval of returns of goods and other quality-

related concerns

• On-time delivery rate

• Order accuracy / wrong-loading incidents

Qualifications

• College graduate preferred (Business, Agribusiness, Supply Chain, or related).

• 2–5 years customer service experience; feedmill/agribusiness background is an

advantage.

• Basic knowledge of feed SKUs, packaging, and production flow (RM → Production →

FG).

• Proficient in MS Office/Google Workspace; familiar with SAP is a plus.

• Strong communication, coordination, and problem-solving skills.

• Able to work under time pressure and shifting priorities.

• Fresh graduates or entry-level applicants are welcome, especially those eager to learn

and grow in the role.

1. PO/SO treatment – Customer communication

2. To receive and acknowledge PO (purchase order)

3. To convert PO to SO, timely posting in SAP.
4. To provide updates on the status of PO to Sales and Clients

5. To accommodate all inquiries and concerns should they arise

6. Production Planning

7. To collaborate with the Production team to build weekly Production Planning o Ensure optimal availability of FG o Minimize inventory on floor

8. PULL OUTs

9. To communicate efficiently with the Credit and Collection and be constantly updated about customers' status.

10. To coordinate with the Warehouse team for inventory management o Maximize / accelerate pull outs o Minimize ageing inventory

11. To work together with the Logistics team for Delivery planning and again maximize pull out o Optimize co-load and help minimizing Logistics costs.

12. Returns and Quality

13. To notify the quality team for the approval of returns of goods and other quality-related concerns

Qualifications:

Bachelor's degree in Business Administration, or any related field.

Strong data entry skills with exceptional attention to detail.

Excellent communication and coordination skills, with the ability to effectively interact with sales teams and customers to ensure smooth order processing and issue resolution.

Proven problem-solving and conflict resolution skills in a fast-paced environment.

Familiarity with order-to-delivery processes, including delivery planning and production planning.

SAP knowledge is a plus

Fresh graduates are encourage to apply.

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise

Ability to commute/relocate:

• Manolo Fortich 8703 P10: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person