126 Customer Service jobs in Guiguinto

Job Summary:

The CSR will provide frontline support for clients using our POS system, assisting with inquiries, troubleshooting, and ensuring excellent customer service. This role requires strong communication skills, technical aptitude, and a customer-oriented approach.

Responsibilities:

• Respond to customer inquiries via phone, email, Viber, or MS Teams.
• Assist with POS installation, setup, and troubleshooting.
• Escalate complex technical concerns when needed.
• Maintain accurate service records in the CRM system.
• Educate clients on system features, updates, and best practices.

Qualifications:

• Bachelor's Degree in Business Management, Operations Management, IT, Computer Science, or equivalent.
• Proficiency with computers and POS software.
• Customer-oriented, with strong communication and problem-solving skills.
• Fresh graduates are welcome; must be willing to learn.
• Preferably with own laptop and stable internet connection.

Work Setup:

• Hybrid arrangement.
• Recruitment process conducted via Viber and/or MS Teams.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php19,000.00 per month

Benefits:

• Company events
• Free parking
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: In person

• Must have prior experience as a customer service representative
• Mainly responsible for answering customer questions through a variety of means
• Handling and providing resolution of customer complaints
• Real-time sending of quotations and updates in the system
• Responsible for checking the system for available parts for both sales and repair
• Make sure all pending cases must be closed within the day

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Caloocan: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Demonstrate professionalism and patience when interacting with customers.
• Address customer inquiries, concerns, and issues by offering precise and helpful information.
• Keep thorough records of customer interactions, including call logs and any follow-up actions.
• Follow all company policies, procedures, and regulatory guidelines.
• Ensure all customer interactions align with company standards and legal obligations.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

MAIN PURPOSE OF THE JOB

The Customer Service Representative (CSR) plays a crucial role in maintaining strong client relationships and ensuring customer satisfaction across all service touchpoints. The CSR acts as the frontline liaison between customers and internal departments such as warehouse operations, inventory control, billing, and documentation. This role is responsible for customer onboarding, and ensures that bookings, inquiries, complaints, and service requests are handled professionally, promptly, and accurately to support a seamless customer experience in cold storage operations. The CSR is also responsible for disseminating all relevant announcements and information to customers.

DUTIES & RESPONSIBILITIES

A. Customer Relationship Management

• Serve as the primary point of contact for all customer inquiries, concerns, and requests.
• Build and maintain strong, long-lasting customer relationships by providing exceptional service and proactive communication.
• Act as an advocate for the customer, ensuring their needs are met by coordinating with internal teams.

B. Customer Onboarding & Account Management

• Facilitate the onboarding process for new customers, including gathering necessary information, setting up accounts, and providing an overview of services and procedures.
• Maintain accurate and up-to-date customer records in WMS or NETSUITE database.

C. Service Bookings & Coordination

• Receive and process customer bookings for cold storage services, including inbound and outbound shipments.
• Coordinate with the warehouse operations team to schedule appointments, confirm availability, and ensure smooth service delivery.
• Communicate booking confirmations, status updates, and any potential delays to customers in a timely manner.

D. Inquiry and Issue Resolution

• Address and resolve customer inquiries regarding inventory, billing, documentation, and service status.
• Handle customer complaints with professionalism and empathy, escalating complex issues to the appropriate department or manager for resolution.
• Follow up with customers to ensure their issues have been fully resolved to their satisfaction.

E. Internal Communication & Coordination

• Liaise with the warehouse operations and inventory control teams to monitor stock levels, track shipments, and provide accurate information to customers.
• Collaborate with the billing and documentation departments to ensure invoices and related paperwork are accurate and delivered promptly.
• Effectively communicate customer feedback and insights to management to help improve service offerings and operational processes.

F. Information Dissemination

• Disseminate all relevant announcements, service updates, and operational information to customers via email, phone, or a preferred communication channel.
• Ensure customers are aware of any changes in policies, procedures, or service schedules that may impact their business.

G. Administrative Tasks

• Support preparation and review of transaction-related documentation such as billing summaries, delivery receipts, gate passes, non-conformity reports, and withdrawal authorizations.
• Maintain accurate CRM logs of customer interactions, issues raised, resolutions, and feedback.
• Contribute to periodic customer service performance reports and audits.

MINIMUM QUALIFICATIONS

• Graduate of Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum of 2-3 years of experience in a customer service role, preferably in logistics, warehousing, or a related industry
• The incumbent will be assigned in Balagtas, Bulacan

Job Type: Full-time

Work Location: In person

As the company's Customer Service Representative, you are responsible for:

• Attends to customer calls attentively, politely and in a timely manner
• In charge in customer service calls ticketing and handling customer complaints
• Adheres to standards and guidelines of service call ticketing
• Be willing, able and capable of performing any job function as needed

To be a Customer Service Representative, you must be:

• At least 6 months BPO Experience
• Has a working experience in after sales service and background in operation analysis
• Has good oral and written communication skills

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Demonstrate professionalism and patience when interacting with customers.
• Address customer inquiries, concerns, and issues by offering precise and helpful information.
• Keep thorough records of customer interactions, including call logs and any follow-up actions.
• Follow all company policies, procedures, and regulatory guidelines.
• Ensure all customer interactions align with company standards and legal obligations.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

The Customer Service Representative is responsible for providing exceptional customer support by addressing inquiries, resolving complaints, and ensuring a positive shopping experience for our customers. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance brand loyalty and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• At least 1 year of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office, Google Workspace, and CRM software is an advantage.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Customer-focused attitude with a friendly and professional demeanor.
• Willingness to work flexible schedules, including weekends and holidays, as needed.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media platforms.
• Assist customers with product information, order processing, and after-sales support.
• Handle and resolve customer complaints in a professional and timely manner.
• Process returns, exchanges, and refunds according to company policies.
• Coordinate with internal teams, including sales, logistics, and marketing, to resolve customer concerns.
• Maintain accurate customer records and document interactions using CRM systems.
• Monitor customer feedback and suggest improvements to enhance the customer experience.
• Stay updated with company products, promotions, and policies to provide accurate information.
• Meet individual and team performance metrics, including response time and customer satisfaction goals.

Job Type: Full-time

Benefits:

• Company events
• Promotion to permanent employee

Ability to commute/relocate:

• Caloocan: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

DUTIES:

• Responsible in customer chats on different e-commerce and online platforms in a timely manner.

• Handle order issues daily on all e-commerce platforms.

• Coordinate with platform accounts manager on order issues, shipment follow ups, and other operational related works.

• E-commerce related experience is a plus

REQUIREMENTS:

• Graduate of Bachelor's/College Degree of any course

• Excellent in details, time management & organizational skills

• Detailed oriented & highly organized

• Must be willing to work in Malabon City

Job Types: Full-time, Fresh graduate

Benefits:

• Company Christmas gift
• Employee discount
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Malabon (Preferred)

Work Location: In person

ONE-DAY VIRTUAL HIRING PROCESS

From Application to Job Offer– All in a Single Day

Location: UP Technohub

Earn up to ₱29,000/month PLUS exciting incentives & benefits

Why Join Us?

• Fast-track hiring – get hired on the spot
• Friendly & supportive team environment
• Full training provided
• Immediate start date – no long waits

What You Need:

• High School or SHS Graduate
• with 6 months BPO experience(Pure Voice International handling sales or upselling account)
• Good English communication skills
• Willing to work onsite

Don't wait for the "perfect" time – this is it

Click "Apply Now" and kickstart your BPO journey today

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php29,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Please provide active email address and active phone or viber number
• Do you have BPO experience?If yes for how long?
• Are you a former employee of Concentrix,Convergys,IBM,Stream Global or SYNNEX?
• Do you have device like laptop or desktop with working webcam and headset plus stable internet connection? If none are you willing to borrow?
• Are you amenable to work onsite in Bridgetowne Pasig? This is a work onsite set up only

Education:

• Bachelor's (Preferred)

Work Location: In person