28 Customer Service jobs in Gerona

Exciting Role Responsibilities:

Engage with Customers: Connect with customers via phone, delivering quick and professional assistance.

Solve with Care: Address concerns with empathy and patience, ensuring every interaction leaves a positive impression.

Provide Smart Solutions: Process orders, handle returns, and offer tailored solutions to meet customer needs.

Stay Organized & Follow Up: Keep accurate records and check in with customers to guarantee satisfaction.

Collaborate & Succeed: Work as part of a dynamic virtual team, supporting each other to achieve service goals.

Learn & Grow: Master products and services through comprehensive training and resources provided.

Requirements:

A positive attitude and eagerness to learn.

Strong written and verbal communication skills.

Basic computer proficiency and a reliable internet connection.

Must be at least 18 years old.

Embrace a global career with Cognizant - a leading organization catering to diverse industries worldwide. Our practice areas and supportive functions offer a vast array of opportunities for your talents. With a team of over 270,000 skilled associates, we are committed to Solving client issues and empowering them in the digital era. And that's not all - we have great news We have expanded HMO coverage. Now is the time to give back to your loved ones with healthcare coverage. Plus, as part of our dedication to your growth, the Cognizant Learn Academy offers free training Step into the future with us and become a part of Cognizant's success story

Qualifications:

• Open to fresh graduates
• At least 3 months healthcare experience required
• Must have good communication skills
• Hybrid setup
• Must be a Tarlac resident
• Willing to work on shifting schedule

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today

Job Description:

We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be responsible for handling voice calls, chats, and/or emails to assist customers with their inquiries, concerns, and transactions.

Key Responsibilities:

• Respond to customer inquiries via phone, chat, or email in a timely and professional manner
• Provide accurate information about products, services, and order status
• Assist with returns, refunds, and other customer service-related concerns
• Maintain a high level of professionalism and customer satisfaction
• Document customer interactions accurately in the system

Accounts Handled:

Most accounts are in the retail and e-commerce sectors.

Qualifications:

At least 1 year of experience handling voice support, email/chats

Excellent communication skills (verbal and written)

Ability to multitask and handle various channels (calls, chats, emails)

Customer-oriented mindset with problem-solving skills

Willing to work graveyard shifts or with a flexible schedule

• Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
• Provide accurate information and resolve customer issues in a timely and professional manner.
• Document customer interactions and update account information using internal systems.
• Escalate complex issues to higher-level support or back-office teams when necessary.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Meet or exceed customer satisfaction and quality metrics.

• At least 2 years in college or completed a vocational/short course.
• With or without BPO experience (experience in financial accounts is a plus).
• Good English and Filipino communication skills.
• Strong problem-solving skills and attention to detail.
• Willing to work onsite and on shift schedules (including weekends and holidays).

Job Responsibilities:

• Interact with customers to solve issues and questions about products, services, and policies
• Maintain a positive and friendly tone with customers at all times
• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
• Listen to customer complaints and try to identify the cause of their problem to your best ability
• Identify the appropriate response and strategy to solve customer issues as quickly as possible

Qualifications:

• At least High School graduate with or without BPO experience.

Job Type: Full-time

Pay: Up to Php20,000.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Tarlac City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Notice Period:
• Email Address:
• Current and Expected Salary:

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Join Our Team as a Customer Support Specialist – Financial Services

Are you ready to be the voice of one of the most trusted names in financial services? We're looking for driven individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment.

What You'll Do:

• Be the first point of contact for customers via phone, email, or chat—assisting with balance inquiries, transaction concerns, loan statuses, card activations, and more.
• Deliver clear, accurate, and helpful information while ensuring each interaction is professional, efficient, and positive.
• Log customer interactions and maintain updated, accurate account records using our internal systems.
• Identify complex issues and coordinate with senior support teams or back-office departments to ensure quick resolution.
• Follow company policies and comply with all regulatory requirements to protect customer data and ensure service integrity.
• Consistently meet—or exceed—targets for customer satisfaction, call quality, and resolution time.

What We're Looking For:

• At least 2 years of college education or a completed vocational/short course.
• Open to both fresh graduates and experienced professionals (background in financial accounts is a definite advantage).
• Strong communication skills in both English and Filipino.
• Sharp problem-solving abilities and keen attention to detail.
• Flexibility to work onsite on rotating shifts, including weekends and holidays.

Why Join Us?

Be part of a supportive team that values your growth, rewards excellence, and puts people first—every time. If you're ready to take the next step in your career and make a meaningful impact in the financial world, apply now and start your journey with us

Job Type: Full-time

Pay: Php15, Php18,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• On-site parking
• Paid training

Ability to commute/relocate:

• Tarlac City, Tarlac: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Key Responsibilities

• Provide support via voice, email, and chat channels.
• Initiate outbound calls for follow-ups, surveys, or promotions.
• Identify customer needs and offer appropriate solutions or escalate as needed.
• Ensure customer satisfaction by resolving concerns promptly and professionally.
• Accurately document interactions in the company database.
• Stay updated on product and service knowledge.
• Collaborate with internal teams to deliver comprehensive solutions.
• Meet or exceed KPIs such as customer satisfaction, first contact resolution, and response time.

Qualifications

Required:

• At least 2 years of experience in customer service (voice, chat, and email).
• Excellent verbal and written communication skills.
• High computer literacy and proficiency in Microsoft Office and Google Workspace.
• Strong interpersonal, analytical, and problem-solving skills.
• Ability to multitask and manage time effectively.
• Experience in processing purchase orders and using order management systems.
• Willingness to learn new tools and technologies.

Preferred:

• Experience with CRM tools and e-commerce platforms.
• Familiarity with ZenDesk, Zoom, NetSuite, and Magento.

Job Details

• Employment Type: Project-Based (3 months)
• Work Schedule: Night Shift
• Work Arrangement: Onsite
• Location: ECC, Tarlac
• Start Date: ASAP
• Holiday Arrangement: Follows client's country-based holidays

Join a Trusted Name in Financial Services

Are you ready to build a career with one of the most respected companies in the financial sector? We're looking for highly motivated individuals who are passionate about customer service and thrive in dynamic, fast-paced environments. If you're eager to make a meaningful difference in people's financial journeys, we'd love to hear from you.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, or chat
• Assist with a variety of inquiries, including transaction issues, balance checks, card activations, loan statuses, and more
• Provide accurate, clear, and professional responses while maintaining a positive customer experience
• Record and update customer information in internal systems accurately
• Escalate complex concerns to senior teams or back-office support when needed, ensuring timely resolution
• Ensure compliance with company policies and regulatory standards to maintain data security and service integrity
• Consistently meet performance metrics, including customer satisfaction, call handling quality, and resolution time

Qualifications

• At least two years of completed college education or a finished vocational/short course
• Fresh graduates are welcome to apply; prior experience in financial accounts is an advantage
• Excellent communication skills in both English and Filipino
• Strong attention to detail and effective problem-solving skills
• Willingness to work onsite with a rotating shift schedule, including weekends and holidays

Why Join Us?

• Work in a people-first culture that values your growth and supports your success
• Gain exposure to the financial services industry and develop in-demand customer service skills
• Be part of a high-performing team that rewards excellence and puts integrity at the heart of everything we do

Job Types: Full-time, Permanent

Pay: Php18, Php19,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

Step Into the World of E-Commerce and B2B Support

We're looking for a Customer Service Representative to support a dynamic U.S.-based e-commerce account. This project-based role is ideal for someone who thrives in a fast-paced, tech-driven environment and takes pride in delivering exceptional customer service.

You'll be working closely with both B2B and retail clients, supporting inquiries through voice, email, and chat, while also assisting in order processing, digital operations, and post-sales support.

• Deliver top-notch service to B2B and e-commerce customers via phone, email, and chat
• Assist with product inquiries, order placements, tracking, and after-sales issues
• Process and verify customer orders, update client records, and monitor order fulfillment
• Initiate outbound calls for follow-ups, customer surveys, and promotions
• Collaborate with logistics providers and suppliers for timely delivery and stock updates
• Maintain accurate product listings, prices, and information on digital platforms
• Support campaign execution and marketing coordination as needed
• Work cross-functionally with sales and marketing teams to deliver full-cycle support
• Ensure all customer interactions are logged accurately and professionally

Required:

• At least 2 years of relevant experience in customer service, BPO, or e-commerce support
• Excellent verbal and written communication skills
• Strong computer literacy and familiarity with Microsoft Office and Google Workspace
• Ability to handle customer inquiries with empathy, accuracy, and professionalism
• Strong organizational and multi-tasking abilities
• Proven experience in processing purchase orders and using order management systems

Preferred but Not Required:

• Knowledge of CRM tools such as ZenDesk, NetSuite, and Zoom
• Experience with Magento or other e-commerce platforms
• Familiarity with digital marketing and content management
• Background in B2B account handling or wholesale customer service