37 Customer Service jobs in Apalit
Customer Service Representative
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MAIN PURPOSE OF THE JOB
The Customer Service Representative (CSR) plays a crucial role in maintaining strong client relationships and ensuring customer satisfaction across all service touchpoints. The CSR acts as the frontline liaison between customers and internal departments such as warehouse operations, inventory control, billing, and documentation. This role is responsible for customer onboarding, and ensures that bookings, inquiries, complaints, and service requests are handled professionally, promptly, and accurately to support a seamless customer experience in cold storage operations. The CSR is also responsible for disseminating all relevant announcements and information to customers.
DUTIES & RESPONSIBILITIES
A. Customer Relationship Management
- Serve as the primary point of contact for all customer inquiries, concerns, and requests.
- Build and maintain strong, long-lasting customer relationships by providing exceptional service and proactive communication.
- Act as an advocate for the customer, ensuring their needs are met by coordinating with internal teams.
B. Customer Onboarding & Account Management
- Facilitate the onboarding process for new customers, including gathering necessary information, setting up accounts, and providing an overview of services and procedures.
- Maintain accurate and up-to-date customer records in WMS or NETSUITE database.
C. Service Bookings & Coordination
- Receive and process customer bookings for cold storage services, including inbound and outbound shipments.
- Coordinate with the warehouse operations team to schedule appointments, confirm availability, and ensure smooth service delivery.
- Communicate booking confirmations, status updates, and any potential delays to customers in a timely manner.
D. Inquiry and Issue Resolution
- Address and resolve customer inquiries regarding inventory, billing, documentation, and service status.
- Handle customer complaints with professionalism and empathy, escalating complex issues to the appropriate department or manager for resolution.
- Follow up with customers to ensure their issues have been fully resolved to their satisfaction.
E. Internal Communication & Coordination
- Liaise with the warehouse operations and inventory control teams to monitor stock levels, track shipments, and provide accurate information to customers.
- Collaborate with the billing and documentation departments to ensure invoices and related paperwork are accurate and delivered promptly.
- Effectively communicate customer feedback and insights to management to help improve service offerings and operational processes.
F. Information Dissemination
- Disseminate all relevant announcements, service updates, and operational information to customers via email, phone, or a preferred communication channel.
- Ensure customers are aware of any changes in policies, procedures, or service schedules that may impact their business.
G. Administrative Tasks
- Support preparation and review of transaction-related documentation such as billing summaries, delivery receipts, gate passes, non-conformity reports, and withdrawal authorizations.
- Maintain accurate CRM logs of customer interactions, issues raised, resolutions, and feedback.
- Contribute to periodic customer service performance reports and audits.
MINIMUM QUALIFICATIONS
- Graduate of Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
- Minimum of 2-3 years of experience in a customer service role, preferably in logistics, warehousing, or a related industry
- The incumbent will be assigned in Balagtas, Bulacan
Job Type: Full-time
Work Location: In person
Customer Service Representative
Posted today
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We're Hiring: Customer Service Representative (CSR)
Hybrid Setup – Must be based in Bulakan or nearby areas
Full-time
Do you have a passion for customer service and want to be part of a growing team? We're looking for a CSR who will handle guest enquiries, manage bookings, resolve issues, and make every guest experience exceptional.
What You'll Do:
Answer calls & enquiries in a friendly, professional way
Manage bookings, payments & guest records
Coordinate with housekeeping & maintenance teams
Upsell services & ensure top guest satisfaction
What We're Looking For:
Strong English communication skills (written & spoken)
Excellent customer service attitude
Quick to learn new systems
Based in Bulakan or nearby (hybrid work)
Tools we use (training provided): Guesty, Enso Connect, Breezeway, Stripe & more
Join us and grow your career while creating memorable guest experiences.
Apply now
Customer Service Representative
Posted today
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Job Description
Key Responsibilities:
- Make outbound calls to prospects and existing customers.
- Present and explain products or services over the phone.
- Answer questions and handle customer objections effectively.
- Maintain accurate records of calls and customer information in the CRM.
- Meet or exceed daily and monthly sales targets.
- Follow up on leads and maintain customer relationships.
Qualifications:
- High school diploma or equivalent (college degree is a plus).
- Proven experience in telesales, telemarketing, or customer service is an advantage.
- Excellent communication and interpersonal skills.
- Confident, persuasive, and professional phone manner.
- Basic computer skills and familiarity with CRM tools.
- Able to handle rejection and remain positive under pressure.
- Willingness to work flexible hours or shifts, if required.
Job Types: Full-time, Permanent, Fresh graduate
Pay: From Php15,000.00 per month
Benefits:
- Company events
- Flexible schedule
- Flextime
- On-site parking
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
Customer Service Representative
Posted today
Job Viewed
Job Description
MAJOR:
- Constantly and closely coordinate with the delivery crews and supply daily delivery status report to affect customer satisfaction to its Institutional Accounts Sales Executive.
- Provide the following institutional accounts based on agreement: (1) Reports monitoring (daily, weekly, monthly); (2) Shipment inventory; (3) Invoices, DR, IR, BL, ADO, DO, PO, packing list and sales invoice; (4) Discrepancy/rejection report, Shut out/offloading of shipments, truck schedules, and rolled over bookings/advanced booking status.
- Actual loading of shipments per truck per schedule, date & time of arrival and departure.
- Attend to customers' complaints within 24hours upon receipt & provide weekly summary of complaints received to immediate superior copied in Account Executive, Operations Supervisor & Transport Operations Director.
MINOR:
- Keep and maintain complete, intact and updated records/files/profile, master operations plans or agreement of the Institutional Accounts.
- Closely monitor and establish proper coordination to Operations personnel of its sales order booking to prevent pending/unserved booking. Status should be advised immediately to customers prior to follow up.
- Perform other duties and responsibilities as maybe assigned from time to time by immediate superior.
QUALIFICATION:
- Graduate of any four-year course
- At least 1 year of experience as a Customer Service Representative in the related field is required to qualify for the position.
- Ability to prioritize and manage tasks according to urgency and importance
- Proficiency in Computer operations and applications, such as MS Office (especially in Excel) is a must
- Strong attention to details.
- Has professional phone etiquette
- Has initiative and a can-do attitude. Can problem-solve and make decisions on first-level concerns.
- Ability to work independently and with a team
Job Type: Full-time
Benefits:
- Company Christmas gift
- Company events
- Free parking
- Health insurance
- On-site parking
Application Question(s):
- Can you start ASAP?
- How much is your asking salary?
- Do you have a CSR experience?
- Are you willing for a night shift/shifting schedule?
Language:
- English (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
Application Deadline: 08/31/2025
customer service representative
Posted today
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A Call Center Representative is responsible for handling customer inquiries, providing product information, and resolving issues to ensure customer satisfaction.
Key Responsibilities- Customer Interaction: Handle a high volume of inbound and outbound calls, addressing customer inquiries, complaints, and providing solutions.
- Problem Solving: Identify customer needs, clarify information, research issues, and provide reasonable solutions to enhance customer satisfaction.
- Documentation: Maintain accurate records of customer interactions and transactions in the company's database.
- Collaboration: Work closely with other team members to improve customer service and share best practices.
- Sales Support: Recognize opportunities to upsell products or services that may better suit customer needs.
- Education: High school diploma or equivalent; additional education or experience may be preferred.
- Communication Skills: Excellent verbal and written communication skills to effectively convey information and understand customer needs.
- Customer Service Orientation: Strong focus on customer satisfaction and the ability to handle difficult situations with professionalism and patience.
- Technical Proficiency: Familiarity with CRM software and basic computer skills, including proficiency in Microsoft Office applications.
- Adaptability: Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Customer Service Representative
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Job Description
Join a Growing Team in Cebu City – IT Park | Retail Account
Onsite | Shifting Schedule | Entry-Level Friendly
Are you still stuck in the same old routine? It might be time for a change.
We're hiring
freshers
who are ready to level up. Why stay where you are when you can start building your future today?
Who can apply?
- High School Graduates (Old Curriculum) or ALS Passers
- Senior High School Graduates
- College Graduates (even without BPO experience)
If you have:
- Excellent communication skills
(for HS/SHS graduates) - OR
- Good communication skills
(for college graduates)
Then you're already qualified to apply.
Why make the switch?
Many stay where they are out of habit — but those who take the first step forward enjoy:
- Paid training
- 22 Paid Leaves
- HMO Coverage
- 13th Month Pay
- Government Mandated Benefits
Don't let comfort hold you back. Start your career
on the right track
— with real growth, stability, and support.
- Apply now
Customer Service Representative
Posted today
Job Viewed
Job Description
ABOUT US:
Being part of a dynamic organization is one of the secrets of career success. Alfamart is the first and only Super Minimart in the Philippines that is designed to serve the needs of local Filipino neighborhoods & communities. Join the fastest-growing chain as we expand across the Philippines
Who are we looking for:
As a Customer Service Representative , you are expected to be responsible for supporting the logistics and supply chain operations of the organization. Assist in managing the inventory management, shipping and receiving, documentation, and coordination with various stakeholders. Ensures the timely and cost-effective movement of goods and materials.
- Maintain accurate records of inventory levels.
- Oversee the shipping and receiving of goods and materials.
- Verify the accuracy of received items and resolve any discrepancies.
- Prepare shipping and receiving documentation, including bills of lading, packing lists, and customs paperwork.
- Maintain organized records of all shipping and receiving activities.
- Generate reports on logistics and inventory metrics.
- Ensure that all logistics processes meet quality standards and regulatory requirements.
- Work to optimize logistics processes and minimize costs.
What does it take to be part of the team?
- Bachelor's Degree in Business Administration, Office Administration, Operations Management, Business Management
- Knowledgeable and proficient in MS Office.
- At least 1 – 2 years of working experience in logistics or warehouse.
- Detail-oriented
- Ability to efficiently manage time and meet deadlines.
- Ability to work under pressure.
- Willing to be assigned in: Marilao, Bulacan
Join the Alfamart Team now Always here for you
To know more about us, visit
Job Type: Full-time
Benefits:
- Employee discount
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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Customer Service Representative
Posted today
Job Viewed
Job Description
MAJOR:
- Constantly and closely coordinate with the delivery crews and supply daily delivery status report to affect customer satisfaction to its Institutional Accounts Sales Executive.
- Provide the following institutional accounts based on agreement: (1) Reports monitoring (daily, weekly, monthly); (2) Shipment inventory; (3) Invoices, DR, IR, BL, ADO, DO, PO, packing list and sales invoice; (4) Discrepancy/rejection report, Shut out/offloading of shipments, truck schedules, and rolled over bookings/advanced booking status.
- Actual loading of shipments per truck per schedule, date & time of arrival and departure.
- Attend to customers' complaints within 24hours upon receipt & provide weekly summary of complaints received to immediate superior copied in Account Executive, Operations Supervisor & Transport Operations Director.
MINOR:
- Keep and maintain complete, intact and updated records/files/profile, master operations plans or agreement of the Institutional Accounts.
- Closely monitor and establish proper coordination to Operations personnel of its sales order booking to prevent pending/unserved booking. Status should be advised immediately to customers prior to follow up.
- Perform other duties and responsibilities as maybe assigned from time to time by immediate superior.
QUALIFICATION:
- Graduate of any four-year course
- At least 1 year of experience as a Customer Service Representative in the related field is required to qualify for the position.
- Ability to prioritize and manage tasks according to urgency and importance
- Proficiency in Computer operations and applications, such as MS Office (especially in Excel) is a must
- Strong attention to details.
- Has professional phone etiquette
- Has initiative and a can-do attitude. Can problem-solve and make decisions on first-level concerns.
- Ability to work independently and with a team
Customer service representative
Posted today
Job Viewed
Job Description
Customer Service Representative (Newbie Account | Up to 26K | 35K Sign-On Bonus | Cebu IT Park)
Cebu IT Park, Cebu City
Full-Time | Onsite | BPO/Call Center | Fresh Graduates Welcome
Job Highlights:
- Up to PHP 26,000 Salary Package
- PHP 35,000 Sign-On Bonus
- Monthly Incentives up to PHP 60,000
- Virtual Application Process
- One-Day Hiring Process
- Open for High School (Old Curriculum), SHS, College Undergrad & Graduates
- Pioneer Account – Start with a Growing Team
- Tips & Guidelines Provided Before Interview
Job Description:
We are looking for enthusiastic and customer-focused individuals to join our Pioneer Customer Service Team in Cebu IT Park
As a Customer Service Representative, you will:
- Handle customer inquiries via phone, email, or chat
- Provide accurate information and resolve customer concerns
- Maintain high satisfaction and quality standards
Qualifications:
- No BPO experience required – Fresh graduates are welcome
- At least High School Graduate (Old Curriculum), SHS, College Undergrad, or Graduate
- Good communication and problem-solving skills
- Willing to work onsite in Cebu IT Park
Perks and Benefits:
- Competitive Salary (up to PHP 26,000)
- PHP 35,000 Sign-On Bonus
- HMO & government-mandated benefits
- Opportunities for career growth in a pioneer team
- Complete virtual application & basic assessments
How to Apply:
Click Apply Now and get hired in just one day Our recruitment team will contact you for a quick virtual process. Start your BPO journey with us today
Customer Service Representative
Posted today
Job Viewed
Job Description
ABOUT US:
Being part of a dynamic organization is one of the secrets of career success. Alfamart is the first and only Super Minimart in the Philippines that is designed to serve the needs of local Filipino neighborhoods & communities. Join the fastest-growing chain as we expand across the Philippines
Who are we looking for:
As a Customer Service Representative , you are expected to be responsible for supporting the logistics and supply chain operations of the organization. Assist in managing the inventory management, shipping and receiving, documentation, and coordination with various stakeholders. Ensures the timely and cost-effective movement of goods and materials.
- Maintain accurate records of inventory levels.
- Oversee the shipping and receiving of goods and materials.
- Verify the accuracy of received items and resolve any discrepancies.
- Prepare shipping and receiving documentation, including bills of lading, packing lists, and customs paperwork.
- Maintain organized records of all shipping and receiving activities.
- Generate reports on logistics and inventory metrics.
- Ensure that all logistics processes meet quality standards and regulatory requirements.
- Work to optimize logistics processes and minimize costs.
What does it take to be part of the team?
- Bachelor's Degree in Business Administration, Office Administration, Operations Management, Business Management
- Knowledgeable and proficient in MS Office.
- At least 1 – 2 years of working experience in logistics or warehouse.
- Detail-oriented
- Ability to efficiently manage time and meet deadlines.
- Ability to work under pressure.
- Willing to be assigned in: Marilao, Bulacan
Join the Alfamart Team now Always here for you
To know more about us, visit