6,888 Customer Service Supervisor jobs in the Philippines

Responsibilities:

● Lead the customer service team to achieve KPIs (response time, resolution rate, customer satisfaction, etc.).

● Manage scheduling, performance reviews, and daily operations.

● Communicate with global teams to optimize customer experience.

Requirements:

● BPO Experience in call center, BPO, or online service team management.

● Fluent in spoken and written English.

● Technical product support experience preferred.

Job Type: Full-time

Pay: From Php35,000.00 per month

Work Location: In person

Job Overview: Customer Service Supervisor – Front Desk (After Sales)

The Customer Service Supervisor – Front Desk (After Sales) is responsible for leading the day-to-day operations of the front desk team to ensure a seamless and satisfying after-sales experience for customers. This role involves supervising staff, resolving escalated concerns, and upholding service standards to deliver prompt, courteous, and solution-driven support. The ideal candidate is customer-focused, detail-oriented, and experienced in managing front-line service operations.

Key Responsibilities:

• Supervise and mentor front desk customer service staff to ensure consistent professionalism and high-quality service.
• Oversee the timely resolution of customer inquiries, complaints, product returns, warranties, and other after-sales concerns.
• Implement and uphold standard operating procedures (SOPs) to streamline after-sales service processes.
• Manage escalated customer issues, providing effective and timely resolutions.
• Coordinate with internal departments such as logistics, sales, and technical support to resolve customer concerns efficiently.
• Track and analyze customer service metrics to identify areas for improvement and optimize service delivery.
• Conduct regular training and refresher courses for front desk staff on product knowledge, service etiquette, and company policies.
• Ensure accurate documentation and recordkeeping of all customer interactions and resolutions.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2–3 years of experience in customer service, with at least one year in a supervisory or team lead capacity.
• Excellent communication and interpersonal skills, with the ability to manage and resolve conflicts professionally.
• Strong problem-solving skills and the ability to perform under pressure.
• Familiarity with after-sales service procedures, including returns and warranty processes, is an advantage.
• Proficient in Microsoft Office and customer relationship management (CRM) software.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person

Job Function:

Responsible for maintaining appropriate service levels in all Customer Service areas and ensuring smooth/orderly customer traffic flow in Customer Service counters and Prestige Lounge.

Responsibilities:

• Manage customer interaction
• Enforce effectively the customer service procedures and policies of The SM Store
• Monitor Gift Delivery Service (GDS) Sales Achievement
• Lead Development of the Team

Qualifications:

• Graduate of Bachelor's Degree preferably business course
• Preferably supervisor or with 5 years–up experienced employee specialized in customer service or equivalent

Accelerate your career and be the newest member of our growing family here at SKYGO

We are looking for

→ Customer Service Supervisor: The Customer Service Supervisor leads a team of Customer Service Representatives (CSRs) to ensure high quality service delivery, compliance with policies, and achievement of operational targets. This role involves staff supervision, coaching, training, workforce scheduling, and performance monitoring.

Qualification Standards:

• Bachelor's degree in Business Administration, Communications, or any field
• 2 – 3 years work experience in a call center industry
• 2 – 3 years prior supervisory or team leadership experience
• Familiarity with outbound call and inbound call campaigns
• Experience working in regulated industries (e.g., financing, insurance, retail and marketing)
• Familiarity with debt collection procedures, including payment negotiation and account handling is an advantage
• Experience with customer service software or CRM platforms (e.g., Salesforce, Zendesk, HubSpot)
• Experience in Microsoft Excel – such as Graphical Charts, look up and Pivot Functions
• Multilingual communication skills (Bisaya, Tagalog, English)

Work Schedule: Monday to Friday (8:00 am - 6:00 pm)

Location: Blk 2 Lots 1A & 2 Cebu Light Industrial Park, SEZ Basak, Lapu-Lapu City, Cebu

When you join the SKYGO family, you become a part of our dynamic and growing family as we continue to search for a competent, passionate, and happy colleague who will help us deliver the company's brand promise:

The Best for You

Job Summary:

Customer Service Supervisor is the person responsible to lead, manage, motivate, develop a team of customer service staff and provide support to ensure the highest levels of customer service, taking responsibility for all employee related matters including performance and absence management. To meet the performance targets set for the position especially all customer matters.

Job Requirement:

Possess strong communication skills

Leadership abilities

Empathy towards customers and team members

Problem-solving skills

Ability to motivate and train employees

High level of commitment to continuous service improvement

Job Qualifications:

· Educational Attainment

o Graduate of a 4-year course

· Work Experience

o At least 2 years of work experience preferably in a retail company

o Customer Service-related experience is an advantage.

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Position Summary

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings you a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. Abbott Rapid Dx North America, LLC's Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division. We have a global accountability to delivery an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Customer Service Supervisor acts as a member of the leadership team within GBS Manila and effectively support Customer Service through coaching, problem solving and process improvement. The Supervisor represents Customer Service while working with various internal and external customers. Is responsible for a variety of sales support and order processing functions to facilitate business objectives. The Supervisor is responsible for ensuring on-going compliance with procedures, implementing continuous improvement, assessing employee productivity and quality by providing guidance, training and leadership daily. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by

Abbott Rapid Dx North America, LLC.

Duties and Responsibilities

• Manage the domestic teams of customer service representatives for both the US and Europe; provide leadership and guidance for all staff
• Ensure all customer service representatives understand and comply with all policies and procedures
• Assume ownership and responsibility for data accuracy of all processed sales orders by reviewing trends from data processed and implementing quality mechanisms and controls
• Stay current with any account changes in contact information, inventory requirements, order requirements, etc.
• Analyze internal operations and procedures and recommend proper changes and improvements as needed
• Provide Training and Skill Development plans for all employees in department
• Develop employees, conduct performance reviews and corrective actions when necessary
• Work with leadership to support employees and increase overall customer satisfaction
• Act as support and backup for Customer Service Manager; represent department at meetings
• Execute applicable Quality System processes and monitor the accuracy of service provided
• Communicate the importance of the Quality System to all employees and report on its effectiveness
• Support Sarbanes Oxley (SOX) compliance
• Other duties as assigned

Key Position Competencies

• Customer Focus
• Delegation
• Developing Direct Reports
• Directing Others
• Functional/Technical Skills
• Priority Setting
• Problem Solving
• Process Management

Minimum Qualifications

• Must be proficient in MS Office including Excel, Word and Outlook
• Must have good keyboarding and typing skills
• Must be able to multi-task and meet deadlines
• Must have strong analytical and problem-solving skills
• Must have excellent interpersonal skills
• Must be able to communicate professionally
• Must be able to react to situations with a strong sense of urgency
• Must be able to make independent judgments, which have minor impacts on the organization
• Must be willing to work night shift

Education & Experience

• Must possess at least College/Bachelor's Degree
• Minimum two years supervisor experience required
• Minimum two years of working experience in customer service or related field required
• Knowledge of SAP or ERP applications required

JOB SUMMARY

Responsible in the proper and timely handling of daily frontline transactions

DUTIES AND RESPONSIBILITIES

1. Review and endorse created tickets with complete/required attachments to the processing unit.

2. Handle escalated concern from CS Assistants.

3. Coordinate with other concerned units in resolving clients concerns

4. Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues to the Manager or CSDH

5. Monitor CS Assistants daily transactions (assisted Sales Support/MA vs created tickets)

6. Conduct performance evaluation of CS Assistants.

7. Be abreast with all organization's products, service, procedures and guidelines

8. Ensure 100% accuracy of all encoded information in the system, as authorized

9. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients

10. Participate effectively in team meetings

11. Keep herself sound, dress and act as professional, at all times

12. Perform other duties and functions as may be required by the CCC Manager or CSDH

QUALIFICATIONS AND SKILLS REQUIRED

1. Preferably with background in real estate customer service

2. Credibility - Demonstrates honesty, trustworthiness and commitment in all forms of transaction; with sound moral and strong ethical principles at work

3. Communication - Above average oral and written communication skills; ability to use positive language to steer a conversation toward a positive outcome; exudes confidence when interacting with clients

4. Emotional Balance - Patient; can deal with stress and pressure; ability to maintain emotional balance and self-control to face various situations/types of clients confidently and successfully

5. Empathy - ability to look at a situation through the eyes of a customer and enable to provide the highest degree of service

6. Good comprehension and analytical skills - ability to understand and process information towards resolution of concerns

7. Good decision making - ability to work independently and make decisions that balance the interests of theCompany and the Customer

8. Flexibility - ability to adapt to situations, improvise and shift strategies to meet different types of challenges

We are looking for an experienced Customer Service Supervisor. The candidate should have a proven track record of overseeing daily operations, leading a team to meet performance targets, and enhancing the customer experience. This role requires excellent organizational skills, the ability to manage and optimize workflows, and a commitment to continuous improvement in service delivery.

Job Responsibilities:

• Manage, lead, train, develop, and mentor team members
• Conflict resolution by engaging with our mobile app users while maintaining a high level of customer service
• Handle queries from customers while ensuring total customer satisfaction
• Coordinate amongst parties concerned during the duration of the order fulfillment process – pickup and drop-off, ensuring that everything is at par with acceptable standards
• Prepare and analyze reports on team performance and customer feedback
• Stay updated on industry best practices and implement them to enhance service quality.
• Perform other duties as may be assigned

Qualifications:

• Bachelor's degree in any field
• Proven experience as a Customer Service Supervisor or similar role
• Above average skills in MS Office Applications
• Strong command of English and Filipino languages, proficiency in other dialects, a plus
• Ability to work in a fast-paced environment and handle challenging situations
• Ability to resolve conflicts and handle customer complaints
• Can work well with minimum supervision
• Applicants must be willing to be assigned to Marcos Highway, Antipolo

Salary: Competitive and based on experience Location: Taguig

Our client is seeking a dedicated and experienced Customer Service Supervisor to lead a team of highly motivated customer support professionals. This role is critical in delivering an outstanding customer experience globally. The successful candidate will be responsible for developing and leading a high-performing team across multiple channels, acting as a trusted point of contact for escalations and high priority issues. This role offers the opportunity to make data-driven business decisions, manage projects efficiently, and contribute significantly to the growth and success of the organisation.

• Lead a team of high performing customer support agents
• Drive data-driven business decisions
• Contribute to the growth and success of the organisation

What You'll Do
As a Customer Service Supervisor, you will play a crucial role in ensuring we deliver an outstanding customer experience globally. Your day-to-day responsibilities will include developing and leading a team of high performing customer support agents across multiple channels. You will act as a trusted point of contact for escalations and high priority issues related to your scope. Your ability to achieve service level agreements, productivity metrics, and quality metrics for your line of business will be key to your success in this role.

• Develop and lead a team of high performing customer support agents across multiple channels (email, chat & phone)
• Act as a trusted point of contact for escalations and high priority issues related to your scope
• Achieve service level agreements, productivity metrics and quality metrics for your line of business, at the individual and team level
• Provide leadership mentorship based on industry best methodologies and performance management
• Focus on team growth and enablement through mentorship, career development and employee engagement
• Collaborate with internal support teams across Programs, Tools, Quality and Training to help launch or improve product support workflows
• Utilize an in-depth understanding of metrics to drive data-driven business decisions
• Continuously add value through effective project management, dedicated prioritization and efficient execution

What You Bring
The ideal candidate for the Customer Service Supervisor position brings a wealth of relevant experience in financial services, technology or customer support. With at least 3 years' experience in people management within an operations environment, you have proven your ability to scale teams across multiple workflows and various channels of support. Your excellent track record demonstrates your ability to lead deeply engaged teams while making data-driven business decisions. Your subject matter expertise and interest in the crypto ecosystem will be a significant asset to our team.

• Minimum of 6 years of relevant experience in financial services, technology and/or customer support
• Minimum of 3 years of people management experience in an operations environment
• Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email and chat
• Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions
• Subject matter expertise and interest in the crypto ecosystem
• Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization

What Sets This Company Apart
Our client is a global leader in their field, committed to delivering an outstanding customer experience. They offer a dynamic and fast-paced work environment where innovation and dedication are highly valued. With a focus on continuous growth and development, they provide ample opportunities for career progression and personal development. Their inclusive culture encourages collaboration and teamwork, making it a great place to grow your career.

What's Next
Ready to take the next step in your career? Apply now

Apply today by clicking on the link provided. We look forward to receiving your application

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Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.