3,239 Customer Service Supervisor jobs in the Philippines

Key Responsibilities

a) Team Leadership & Development

o Supervise and coach CROs through daily huddles, real-time feedback, and regular 1:1s

o Build a development roadmap (onboarding, soft skills, system tools)

o Foster a performance-driven, guest-first culture

b) Escalation & Complex Case Handling

o Personally manage sensitive and complex cases

o Coordinate with Tech, Parts, and Scheduling for swift resolution

o Own guest recovery with a hospitality mindset

c) Quality Assurance & Monitoring

o Audit interactions weekly across channels (call, email, chat)

o Track CSAT, FTR, triage resolution, and SOP compliance

o Drive continuous quality improvement through actionable feedback

d) Scheduling & Workflow Oversight

o Manage weekly CRO rosters and ensure coverage

o Monitor ticket volumes and reassign capacity in real-time

o Enforce SLA compliance for quoting, validation, and payment follow-through

e) Cross-Functional Alignment

o Represent CS in service, parts, and compliance discussions

o Act as the "voice of the customer" to drive product and service improvements

o Lead service huddles to reduce recurring issues

Job Types: Full-time, Permanent

Pay: Php25, Php35,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person

SUMMARY:

The position is responsible for ensuring the Customer Service Supervisor provides excellent professional support services to HOYA account holders. It includes, but is not limited to managing Customer Service agents, ensuring company policies, systems, procedures, and rosters are adhered to.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Team Leadership & Supervision

· Supervise and support customer service agents on a day to day basis.

· Assists CS Manager to schedule shifts and ensure adequate staffing.

· Maintains orderliness in the day-to-day CS operations.

2. Customer Support & Issue Resolution

· Ensure the team is building positive relationships with customers and internal staff, responding to, and progressing issues and queries to a successful conclusion at the earliest time.

· Ensure CS agents answering incoming calls in a timely, courteous, and professional manner. all orders are entered in a timely, efficient, and accurate manner.

· Acknowledging and resolving customer complaints in a timely, courteous, and professional manner

3. Performance Monitoring & Reporting

· Ensure delayed jobs are managed daily and credits are processed daily.

· Ensure accurate receipt and dispatch of goods; supports warehouse management. (Daily operation transaction with Warehouse)

· Processing orders, forms, applications, and requests within the target timing (Geneal CS process)

· Guarantee that all orders are placed before the end of business day.

4. Technology & Tools Management

· Ensures that all products are maintained correctly in AX System (from item registration to order testing); point person to handle any errors in ordering and escalate to AXST for resolution. (rephrase: any error related to product registration) – specific to product registration only.

· Assist CS Manager in ensuring successful implementation of HOYA ORDER CENTER.

5. Process Improvement & Collaboration

· Identify inefficiencies and propose solutions to enhance workflow and productivity.

· Collaborate with other departments (sales, technical support, etc.) to resolve complex issues related to CS operations.

NON-EXCLUSIVE:

The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor or another member of management.

Qualifications

Education & Experience:

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum of 3–5 years of experience in customer service, with at least 2 years in a supervisory or leadership role.
• Experience in a manufacturing, optical, or healthcare-related industry is an advantage.

Job Type: Full-time

Pay: Php30, Php36,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Pay raise
• Promotion to permanent employee

Work Location: In person

Customer Service Supervisor (Remote)

We are looking for a
Customer Service Supervisor
to lead daily operations in our global travel call center. This fully remote role is open worldwide and requires strong leadership skills, expertise in travel operations, and hands-on experience with Sabre and Amadeus.

Responsibilities:

·   Oversee team shifts, rosters, leave, and headcount.

·   Coach and mentor team leaders and agents; deliver training, refreshers, and one-on-one sessions.

·   Track productivity and SLA performance, addressing issues proactively.

·   Manage escalations including refunds, reissues, voids, etc.

·   Prepare and manage reports (incentives, attendance) in coordination with HR & payroll.

·   Resolve complex client queries, prevent financial losses, and manage ADM reversals.

·   Keep process documents, airline policies, SharePoint, and Zendesk updated.

Requirements:

· years of supervisory experience in a travel call center or airline reservations environment.

·   Proficiency in
Sabre
and
Amadeus
GDS.

·   Strong problem-solving, coaching, and escalation-handling skills.

·   Ability to manage international teams and work flexible shifts.

Join our dynamic, global team and help deliver exceptional customer service in the travel industry. Apply today

Job Description

What Customer Service Operations contributes to Cardinal Health

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations, or business support staff
• Administers and executes policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact on work unit operations and customers
• Frequently interacts with subordinates, customers and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

We're Hiring: Customer Service Supervisor

Location:
Taytay Philippines

Company:
Bostik Philippines

Employment Type:
Full-Time

About the Role

As a
Customer Service Supervisor
, you will be the key liaison between our customers and internal teams, ensuring exceptional service delivery, efficient complaint resolution, and continuous process improvement. This role requires a proactive leader who thrives in a fast-paced, competitive environment and is passionate about customer satisfaction and operational excellence.

Key Responsibilities

Customer Intimacy

• Serve as the primary point of contact for customer inquiries and concerns
• Provide accurate product/service information and resolve issues efficiently
• Lead annual customer satisfaction surveys and monitor action plans

Account & Order Management

• Ensure timely and accurate order processing (within 24 hours of PO receipt)
• Maintain an error rate of ≤0.10% in order entries
• Collaborate with marketing on pricing, promos, and offers

Complaint & Returns Management

• Resolve quality-related complaints within 30 days; non-quality within 60 days
• Ensure all complaints are documented with signed Corrective Action Reports
• Manage returns within 60–75 days and educate customers to minimize returns

Reporting & Analysis

• Submit accurate monthly reports by the 5th working day
• Escalate critical issues such as unresolved complaints over 30 days

Process Improvement & Inquiry Management

• Recommend SOP enhancements to boost efficiency
• Convert inquiries from various platforms into sales opportunities

What We're Looking For

Qualifications

• Bachelor's degree in Management or any related field
• At least 2 years of experience in a similar role within a related industry

Knowledge & Skills

• Proficient in MS Office and SAP
• Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar platforms)
• Strong communication, analytical, and problem-solving skills
• Customer-focused with a keen eye for detail and continuous improvement

Attitude & Attributes

• Self-motivated and collaborative
• Strong sense of ownership and ethical work values
• Innovative and adaptable in a dynamic market

Other Details

• Occasional domestic travel required
• Role operates in a fast-paced, competitive market environment

Apply now or share this opportunity with someone who fits the role

Responsibilities:

● Lead the customer service team to achieve KPIs (response time, resolution rate, customer satisfaction, etc.).

● Manage scheduling, performance reviews, and daily operations.

● Communicate with global teams to optimize customer experience.

Requirements:

● BPO Experience in call center, BPO, or online service team management.

● Fluent in spoken and written English.

● Technical product support experience preferred.

Job Type: Full-time

Pay: From Php35,000.00 per month

Work Location: In person

Job description:

Job Purpose

This role is responsible for overseeing the overall customer service team, ensuring exceptional customer through efficient problem resolution and continuous improvement of service delivery.

Educational/Work Experience

● A bachelor's degree in administration and management or a related field

● At least one (1) year experience in service management or a related role

● With knowledge of service management principles, processes and best practices

Qualifications

● Excellent communication, interpersonal, and relationship building skills

● Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges

● A commitment to delivering outstanding customer service

● Strong analytical, interpersonal, and relationship building skills

● Detail-oriented but able to quickly grasp the big picture

● Strong leadership skills

● Advanced proficiency in MS Office (Word, Excel, PowerPoint)

● Strong experience in the administration of CRM software

Essential Functions

● Assist the Service Manager in resolving escalated branch issues, providing support and guidance.

● Aid in compiling and analyzing reports to track service performance and identify areas for improvement.

● Support the implementation of process changes and improvements, ensuring alignment with company standards.

● Coordinate with branches and brands to organize customer service representative (CSR) orientations, ensuring consistency across locations.

● Develop plans for CSR orientations and training sessions to enhance team capabilities.

● Update the Operations team on process changes for revisions in the operations handbook, ensuring accurate documentation.

Physical Conditions and Nature of Work Contacts

● Willing to work on extended hours, holidays and rest day

● Willing to travel to various branches for fieldwork

Job Type: Full-time

Benefits:

• On-site parking
• Paid training

Work Location: In person

Job Purpose

This role is responsible for overseeing the overall customer service team, ensuring exceptional customer through efficient problem resolution and continuous improvement of service delivery.

Educational/Work Experience

● A bachelor's degree in administration and management or a related field

● At least one (1) year experience in service management or a related role

● With knowledge of service management principles, processes and best practices

Qualifications

● Excellent communication, interpersonal, and relationship building skills

● Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges

● A commitment to delivering outstanding customer service

● Strong analytical, interpersonal, and relationship building skills

● Detail-oriented but able to quickly grasp the big picture

● Strong leadership skills

● Advanced proficiency in MS Office (Word, Excel, PowerPoint)

● Strong experience in the administration of CRM software

Essential Functions

● Assist the Service Manager in resolving escalated branch issues, providing support and guidance.

● Aid in compiling and analyzing reports to track service performance and identify areas for improvement.

● Support the implementation of process changes and improvements, ensuring alignment with company standards.

● Coordinate with branches and brands to organize customer service representative (CSR) orientations, ensuring consistency across locations.

● Develop plans for CSR orientations and training sessions to enhance team capabilities.

● Update the Operations team on process changes for revisions in the operations handbook, ensuring accurate documentation.

Physical Conditions and Nature of Work Contacts

● Willing to work on extended hours, holidays and rest day

● Willing to travel to various branches for fieldwork

Responsible for leading and managing the Philippine-based customer service team, ensuring key performance indicators such as First Response Time (FRT), Handling Resolution Time (HRT), Customer Satisfaction (CSAT), and sales conversion are consistently met. The role requires the ability to respond promptly to business needs, coordinate problem-solving eGiciently, and oversee training and quality assurance to continuously improve team performance and service quality. Will implement headquarters strategies while optimizing them to suit the local Philippine market culture.

Manage and lead a customer service team of 10–20 members, ensuring eGicient operations and achievement of core KPIs.

Monitor business performance around the clock, respond to urgent customer needs and issues promptly, and ensure FRT, HRT, and CSAT metrics remain unaGected.

Responsible for training and quality assurance—develop training plans, optimize QA processes, and continuously improve the team's service capabilities.

Coach customer service representatives to enhance their communication skills, objection handling, and sales conversion techniques.

Coordinate across QA, training, and telesales teams to improve interdepartmental collaboration and overall response eGiciency.

Regularly report team performance, QA results, and customer feedback; provide actionable insights and improvement plans.

Handle major customer complaints and high-priority issues, safeguarding the company's brand image and customer trust.

Requirements:

At least 5 years of work-related experience.

Language Requirements:

Fluent in English and Tagalog

Bonus: Conversational Chinese Industry Background:

BPO / Overseas Internet / Gaming / Real-Money Gaming (iGaming) / Fintech

Job Type: Full-time

Pay: Php50, Php80,000.00 per month

Work Location: In person