1850 Customer Service Staff jobs in Malabon

ONGOING OVER THE PHONE INTERVIEW

NON VOICE ACCOUNT

• Bridgetowne site

26, ,000 Package

Incentives HMO Paid trainings Night diff

Qualifications :

• at least 6 mos call center experience
• Strong communication skills (Verbal & Written)
• SHS, Undergraduate, Associate, College Graduate
• CAN Work on site & START ASAP

TIPS & GUIDE ARE PROVIDED UNTIL Final Interview

Job Type: Full-time

Pay: Php20, Php28,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Experience:

• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Language:

• English (Required)

Location:

• Pasig (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

KEY ROLES AND RESPONSIBILITIES:

Logistics Planning & Cost Management

• Optimize logistics networks and reduce costs across warehousing and transportation.
• Negotiate transport rates and evaluate logistics models for efficiency.
• Implement cost-saving initiatives and process improvements to maximize working capital.

Inbound Management

• Ensure timely and complete release of imported goods through broker coordination.
• Monitor shipment schedules and compliance with import regulations.
• Participate in freight RFQs and manage broker performance.

3PL Management

• Oversee 3PL operations to meet service level agreements and inventory accuracy.
• Conduct logistics audits and drive improvements in warehouse and transport systems.
• Manage inbound/outbound logistics including safety and quality standards.

Customer Supply Chain

• Lead the Customer Service Team under a customer-facing model.
• Implement Vendor Managed Inventory and ensure accurate order processing.
• Engage with key stakeholders during business reviews.

Countering and Collection

• Manage the full order-to-cash process.
• Resolve issues collaboratively with Finance and Sales teams.

Reverse Logistics

• Lead reverse logistics operations in compliance with global standards.
• Document and correct delivery rejections using SAP.

QUALIFICATIONS:

• Bachelor's degree in Engineering, Business, Supply Chain, or equivalent.
• At least 7 years in Customer Service and Logistics Management within the FMCG industry.
• Proficient in 3PL management, inventory and warehouse operations, SAP (SD & MM modules), and ERP systems.
• Experience in vendor-managed inventory and customer-facing supply chain models.
• Excellent interpersonal skills, negotiation capabilities, and stakeholder engagement.
• Familiarity with customs compliance and international trade regulations.
• Willingness to conduct warehouse and trade visits for customer immersion.

About the role

We are seeking a passionate and dedicated Customer Service professional to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Customer Service representative, you will play a crucial role in providing exceptional support to our valued clients, ensuring their satisfaction and loyalty. This full-time position is based in Makati City Metro Manila.

What you'll be doing

• Respond promptly and professionally to incoming customer inquiries and requests via phone, email, and other communication channels
• Provide accurate and effective solutions to customer issues, resolving problems efficiently and courteously
• Maintain detailed records of customer interactions and follow-up actions
• Identify opportunities to enhance the customer experience and provide feedback to the management team
• Collaborate with cross-functional teams to ensure seamless service delivery
• Adhere to company policies, procedures, and quality standards
• Participate in continuous training and development to stay up-to-date with industry trends and best practices

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
• Strong problem-solving and critical-thinking skills to handle a variety of customer inquiries and concerns
• Proficiency in the English language, both written and verbal
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Genuine passion for delivering exceptional customer service and a commitment to exceeding client expectations

What we offer

At MKS WORKFORCE MANAGEMENT SERVICES INC', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career growth and development, and a range of benefits to support your overall well-being. We believe in fostering a culture of collaboration, innovation, and work-life balance, so you can thrive both professionally and personally.

About us

MKS WORKFORCE MANAGEMENT SERVICES INC' is a leading provider of workforce management services, specialising in customer service solutions. With a strong reputation for excellence and a client-centric approach, we have established ourselves as a trusted partner for businesses across various industries. Our goal is to empower our clients to achieve their objectives by delivering exceptional customer experiences.

If you are excited to join our team and contribute to our continued success, we encourage you to apply now.

Take your first step into the BPO industry – Join our CSR team

Location: Alabang and BGC

Qualifications:

• College graduate with or without BPO experience
• College undergraduate with no back subjects - 6 months BPO experience
• Excellent communication skills
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Perks and Benefits:

• Earn up to 24K Salary package
• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Training
• We value Inclusion and Diversity

Send your application now to

You may also send your resume to Viber:

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php24,000.00 per month

Language:

• English (Required)

Work Location: In person

RAMP HIRING – CALL CENTER JOBS

Start Date: ASAP

Work On-site: BGC, Taguig

What We Offer:

• Salary package up to ₱25,000 + Performance Bonus
• Paid training with allowance
• Career growth opportunities

Qualifications:

• With or without BPO experience
• Must be College graduate if no BPO experience
• Must have a laptop/desktop for virtual hiring process
• Willing to work on-site

Hiring Process:

• Virtual application only
• Fast and straightforward processing

Interested? Send your updated CV now.

Limited slots available – Apply today

Job Types: Full-time, Permanent

Pay: Up to Php25,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Location:

• Taguig (Required)

Work Location: In person

Are you ready to make an impact? Join Infosys BPM as a Customer Service Specialist and jumpstart your career

Key Responsibilities:

• Responding to queries and providing assistance for questions and problems.
• Following up with customers to ensure full resolution of issues.
• Running reports to analyze common complaints and problems.
• Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions

Job Highlights:

• Competitive salary package
• HMO for employee and 2 dependents
• Performance bonus
• Career development opportunities

Qualifications

• At least 1st year completed in college no back subject
• Minimum 18 months relevant BPO work experience
• We also accept High School Graduate or Senior High School Graduate with minimum of 4 years BPO working experience
• With good communication skills
• With no issues working onsite 100% in our BGC, Taguig office
• With no issues working on night shifts, shifting schedule, weekends & holiday

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

• Respond to customer inquiries and complaints through various channels (phone, email, chat).
• Provide accurate information about products or services.
• Resolve customer issues and complaints in a professional and timely manner.
• Process orders, returns, and refunds according to company policies.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Identify customer needs and provide solutions to enhance their experience.
• Stay updated on product knowledge and company policies.
• Handle high-volume customer interactions efficiently and professionally.

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to handle high-stress situations with professionalism.
• Empathetic and customer-focused attitude.
• High school diploma or equivalent; a Bachelor's degree is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Great Passion. Great vision. Great People. Be an iOPEXian today

We are looking for awesome professionals who wants to join our # team

No experience required:

• Customer Service Healthcare (Local Tagalog - Voice Account)
• Customer Service Healthcare (Local Tagalog - Non-voice Account)
• Customer Service Financial (Local Tagalog/Bisaya- Non-voice/Voice Account)
• Customer Service | Document Specialist (US 100% Non-Voice Account)
• Customer Service Associate (US Voice Account)

With at least 6 months - 1 year of BPO experience:

Technical Support - with 5k Signing Bonus*

• Technical Support Specialist (Pre-dominantly Non-voice)

• Technical Support System Specialist (Pre-dominantly Non-voice)

Customer Service - with 5k Signing Bonus*

• Customer Service Specialist II (US Voice Account)
• Customer Service Healthcare Specialist (US Voice Account)
• Customer Service Specialist (US Voice Account)

Sales:

• Retention and Renewals Specialist (US Voice Account-with 50k performance bonus)

Responsibilities

• Provide exceptional customer service support through various non-voice channels, such as email, chat, and web forms
• Respond to customer inquiries, complaints, and requests in a timely and efficient manner
• Assist customers with a wide range of healthcare-related tasks, including benefit verification, claims processing, and account management
• Maintain detailed records and documentation to support the customer service process

Qualifications:

• NO EXPERIENCE REQUIRED
• Preferably with at least 6 months of BPO experience
• Senior High School or High school old curriculum graduates with good communications are welcome to apply
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

Why this role?

KONE is embarking upon an exciting growth phase and as such we are seeking for a Spare Parts Officer to join our Customer Service and Admin team.

Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Manage spare parts inventory and ensure accuracy of stock records.
• Manage goods receipt, issuance, and system updating.
• Monitor usage, issuance, and replenishment of spare parts.
• Coordinate with logistics service providers and internal teams for ordering and delivery of parts.
• Prepare regular reports on stock movement, usage trends, and inventory levels.
• Support warranty claims, returns, and quality-related cases involving spare parts.
• Perform physical inventory checks across warehouse locations and ensure stock accuracy.

Are you the one?

• At least 1–2 years' experience in inventory management, warehouse operations, or spare parts handling
• Proficiency in Microsoft Excel
• Experience in SAP
• Detail-oriented, organized, and able to work independently.
• Strong communication and coordination skills.

What do we offer?

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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