2,591 Customer Service Roles jobs in the Philippines
Mandarin Client Relations Specialist
JK Network Services
Posted today
Job Viewed
Job Description
Requirements:
Company Profile: A multinational BPO company provides customer service support for the clients located in the US.
Position: Mandarin Client Relations Specialist
Location: Ortigas, Pasig City
Schedule: Graveyard Shift with 2 days off a week or Dayshift 5am - 11am
Work Set-Up: Work On Site / Work From Home
Industry: BPO Company
**Responsibilities**:
Responsible in taking the orders of American customer via call
Interpret the orders to Chinese high-end restaurant in the USA
List and collect orders from American who want to eat authentic Chinese dishes
Ensure to provide Customer
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- satisfaction, retention and giving excellent service
**Benefits**:
Attendance Bonus
HMO upon regularization
Life insurance coverage of 300K upon regularization
15 PTO credits, 10 unused PTO credits convertible to cash after the end of year
Government Mandated Benefits
Negotiable to work from home set up
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:PHP 85,000.00 - 110,000.00 Monthly
Positions available:14
JOB REQUIREMENTS
Minimal experience:Unspecified
Gender:Indistinct
Company Profile: A multinational BPO company provides customer service support for the clients located in the US.
Position: Mandarin Client Relations Specialist
Location: Ortigas, Pasig City
Schedule: Graveyard Shift with 2 days off a week or Dayshift 5am - 11am
Work Set-Up: Work On Site / Work From Home
Industry: BPO Company
**Responsibilities**:
Responsible in taking the orders of American customer via call
Interpret the orders to Chinese high-end restaurant in the USA
List and collect orders from American who want to eat authentic Chinese dishes
Ensure to provide Customer
- if(window.screen.availWidth
');
- document.write('
');
}
- satisfaction, retention and giving excellent service
**Benefits**:
Attendance Bonus
HMO upon regularization
Life insurance coverage of 300K upon regularization
15 PTO credits, 10 unused PTO credits convertible to cash after the end of year
Government Mandated Benefits
Negotiable to work from home set up
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:PHP 85,000.00 - 110,000.00 Monthly
Positions available:14
JOB REQUIREMENTS
Minimal experience:Unspecified
Gender:Indistinct
This advertiser has chosen not to accept applicants from your region.
0
Client Relations Specialist (Remote Set Up)
National Capital Region, National Capital Region
WHR Global Consulting
Posted 4 days ago
Job Viewed
Job Description
Client Relations Specialist
br>Work Arrangement: Remote Set Up
Schedule: 12-hour shifts | No weekends off
Location: Remote Set Up
Employment Type: Contractual
Salary: USD 1900 to USD 2400
About the Role:
The Client Experience Associate (CEA) is a frontline member of RSF Agency’s Client Relations team. This role is responsible for managing real-time communication with clients via chat, voice, and email, ensuring a seamless and high-touch experience. CEAs are expected to manage VIP client interactions with tact and empathy, maintain service excellence, and resolve issues swiftly without escalation whenever possible. This position plays a critical role in maintaining RSF’s reputation.
Key Responsibilities:
Client Communication & Relationship Management
● Serve as the primary point of contact for assigned clients during your shift. < r> ● Engage with clients via Telegram, WhatsApp, Zoom, and email to provide timely responses and resolutions. < r> ● Maintain a calm, confident tone—especially with high-maintenance or high-value clients.
Issue Resolution & Escalation
● Identify service issues, delays, or misunderstandings and resolve them directly when possible. < r> ● Escalate critical or high-risk concerns to the Client Relations Manager with detailed context. < r> ● Maintain an active escalation log in ClickUp for visibility and tracking. < r>VIP Client Handling
● Adapt tone and language to match client personalities while maintaining RSF’s brand voice.
● Proactively manage communications to prevent dissatisfaction and service complaints. < r>Administrative Coordination
● Document all significant client interactions and updates in ClickUp and Telegram folders. < r> ● Track and update client status reports, onboarding progress, and contract-related communications. < r> ● Collaborate with other departments (Training, Chat, Content, Sales Ops) to ensure client needs are met promptly. < r>Service Excellence
● Uphold a 10-minute maximum response time to client inquiries during working hours. < r> ● Practice proactive communication: update clients before they need to ask. < r> ● Participate in internal training to stay updated on SOPs, client strategies, and tool usage (Telegram, ClickUp, Vault systems, etc.). < r> ● Perform other related tasks as may be assigned. < r>
Qualifications:
● 3+ years in a client-facing role with direct responsibility for chat, phone, and email service, preferably with a background in VIP Casino, Hospitality, Concierge, or as a Personal Assistant for a demanding wealthy client. < r> ● Prior experience handling high-profile or VIP clients. < r> ● Exceptional written and verbal English communication skills; sensitivity to tone and context is essential. < r> ● Proven ability to de-escalate tense situations and manage demanding personalities. < r> ● Strong organizational skills and attention to detail. < r> ● Comfort with 12-hour shifts and rotating rest days (no weekends off). < r> ● Tech-savvy: familiar with tools such as ClickUp, Google Workspace, Zoom, and Telegram. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
br>Work Arrangement: Remote Set Up
Schedule: 12-hour shifts | No weekends off
Location: Remote Set Up
Employment Type: Contractual
Salary: USD 1900 to USD 2400
About the Role:
The Client Experience Associate (CEA) is a frontline member of RSF Agency’s Client Relations team. This role is responsible for managing real-time communication with clients via chat, voice, and email, ensuring a seamless and high-touch experience. CEAs are expected to manage VIP client interactions with tact and empathy, maintain service excellence, and resolve issues swiftly without escalation whenever possible. This position plays a critical role in maintaining RSF’s reputation.
Key Responsibilities:
Client Communication & Relationship Management
● Serve as the primary point of contact for assigned clients during your shift. < r> ● Engage with clients via Telegram, WhatsApp, Zoom, and email to provide timely responses and resolutions. < r> ● Maintain a calm, confident tone—especially with high-maintenance or high-value clients.
Issue Resolution & Escalation
● Identify service issues, delays, or misunderstandings and resolve them directly when possible. < r> ● Escalate critical or high-risk concerns to the Client Relations Manager with detailed context. < r> ● Maintain an active escalation log in ClickUp for visibility and tracking. < r>VIP Client Handling
● Adapt tone and language to match client personalities while maintaining RSF’s brand voice.
● Proactively manage communications to prevent dissatisfaction and service complaints. < r>Administrative Coordination
● Document all significant client interactions and updates in ClickUp and Telegram folders. < r> ● Track and update client status reports, onboarding progress, and contract-related communications. < r> ● Collaborate with other departments (Training, Chat, Content, Sales Ops) to ensure client needs are met promptly. < r>Service Excellence
● Uphold a 10-minute maximum response time to client inquiries during working hours. < r> ● Practice proactive communication: update clients before they need to ask. < r> ● Participate in internal training to stay updated on SOPs, client strategies, and tool usage (Telegram, ClickUp, Vault systems, etc.). < r> ● Perform other related tasks as may be assigned. < r>
Qualifications:
● 3+ years in a client-facing role with direct responsibility for chat, phone, and email service, preferably with a background in VIP Casino, Hospitality, Concierge, or as a Personal Assistant for a demanding wealthy client. < r> ● Prior experience handling high-profile or VIP clients. < r> ● Exceptional written and verbal English communication skills; sensitivity to tone and context is essential. < r> ● Proven ability to de-escalate tense situations and manage demanding personalities. < r> ● Strong organizational skills and attention to detail. < r> ● Comfort with 12-hour shifts and rotating rest days (no weekends off). < r> ● Tech-savvy: familiar with tools such as ClickUp, Google Workspace, Zoom, and Telegram. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Call Center Agent
Cebu, Cebu
GDV StackPh
Posted 19 days ago
Job Viewed
Job Description
Job Description:
We are currently seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives at our Cebu I.T. Park office. This role offers an excellent opportunity for candidates who are passionate about delivering outstanding customer experiences and who thrive in a collaborative, fast-paced environment. br>
As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving concerns, and providing accurate information through various communication channels. Your ability to engage with customers in a courteous and professional manner will be essential to ensuring high levels of satisfaction and service excellence.
Qualifications:
Educational Background:
High School Graduate (Old Curriculum)
Senior High School Graduate
College Graduate (any course)
Experience:
Open to candidates with or without prior experience in the BPO (Business Process Outsourcing) industry
Required Skills and Competencies:
Excellent verbal and written communication skills
Strong interpersonal and problem-solving abilities
Ability to manage customer interactions with professionalism and patience
Adaptability to a dynamic and fast-paced work environment
Collaborative mindset with a positive and proactive attitude
Compensation & Benefits:
Competitive monthly salary of ₱26,000 < r>
Health Maintenance Organization (HMO) coverage
Night differential pay
Performance-based incentives
If you are committed to providing exceptional service and are looking to grow within a supportive and professional setting, we invite you to apply and become a valued member of our team.
We are currently seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives at our Cebu I.T. Park office. This role offers an excellent opportunity for candidates who are passionate about delivering outstanding customer experiences and who thrive in a collaborative, fast-paced environment. br>
As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving concerns, and providing accurate information through various communication channels. Your ability to engage with customers in a courteous and professional manner will be essential to ensuring high levels of satisfaction and service excellence.
Qualifications:
Educational Background:
High School Graduate (Old Curriculum)
Senior High School Graduate
College Graduate (any course)
Experience:
Open to candidates with or without prior experience in the BPO (Business Process Outsourcing) industry
Required Skills and Competencies:
Excellent verbal and written communication skills
Strong interpersonal and problem-solving abilities
Ability to manage customer interactions with professionalism and patience
Adaptability to a dynamic and fast-paced work environment
Collaborative mindset with a positive and proactive attitude
Compensation & Benefits:
Competitive monthly salary of ₱26,000 < r>
Health Maintenance Organization (HMO) coverage
Night differential pay
Performance-based incentives
If you are committed to providing exceptional service and are looking to grow within a supportive and professional setting, we invite you to apply and become a valued member of our team.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Call Center Agent
Cebu, Cebu
GDVStackph
Posted 23 days ago
Job Viewed
Job Description
Job Title: Customer Service Representative (CSR)
Location: Cebu I.T. Park br>Salary: Up to Php 26,000
Job Description:
We're hiring Customer Service Representatives (CSR) for a Pioneer Account in Cebu I.T. Park! If you're eager to start a career in customer service, this is a great opportunity to be part of an exciting new account. No prior experience is needed, as full training will be provided!
Responsibilities:
Assist customers with inquiries via phone, email, or chat
Provide accurate and clear information about products and services
Resolve customer concerns in a professional and efficient manner
Process orders, returns, and exchanges
Maintain a high level of customer satisfaction
Follow company procedures and guidelines
Qualifications:
High School (Old Curriculum), Senior High (SHS) Graduate, or College Graduate
Strong communication skills (English proficiency is a plus)
Friendly, customer-focused, and enthusiastic attitude
Willing to learn and grow with the company
No prior experience required (training provided)
Why Join Us?
Up to Php 26,000 Salary
APPLY NOW!
Location: Cebu I.T. Park br>Salary: Up to Php 26,000
Job Description:
We're hiring Customer Service Representatives (CSR) for a Pioneer Account in Cebu I.T. Park! If you're eager to start a career in customer service, this is a great opportunity to be part of an exciting new account. No prior experience is needed, as full training will be provided!
Responsibilities:
Assist customers with inquiries via phone, email, or chat
Provide accurate and clear information about products and services
Resolve customer concerns in a professional and efficient manner
Process orders, returns, and exchanges
Maintain a high level of customer satisfaction
Follow company procedures and guidelines
Qualifications:
High School (Old Curriculum), Senior High (SHS) Graduate, or College Graduate
Strong communication skills (English proficiency is a plus)
Friendly, customer-focused, and enthusiastic attitude
Willing to learn and grow with the company
No prior experience required (training provided)
Why Join Us?
Up to Php 26,000 Salary
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent
National Capital Region, National Capital Region
Lexie
Posted 2 days ago
Job Viewed
Job Description
Job Summary:
br>We are seeking a dedicated and detail-oriented Healthcare Account Associate to join our BPO team. The role involves supporting healthcare providers, insurance companies, and patients by handling inquiries, processing claims, verifying insurance details, or managing medical billing. Candidates should be familiar with healthcare terminology, insurance processes, and have excellent communication skills.
Key Responsibilities:
Handle inbound and/or outbound calls, emails, or chats related to healthcare services.
Assist patients and providers with inquiries about insurance coverage, benefits, claims, billing, and authorizations.
Verify insurance coverage and patient eligibility for services.
Maintain confidentiality of patient records and sensitive data.
Update and maintain accurate records in the system.
Escalate complex issues to appropriate departments or supervisors.
Meet performance metrics such as accuracy, productivity, and customer satisfaction.
br>We are seeking a dedicated and detail-oriented Healthcare Account Associate to join our BPO team. The role involves supporting healthcare providers, insurance companies, and patients by handling inquiries, processing claims, verifying insurance details, or managing medical billing. Candidates should be familiar with healthcare terminology, insurance processes, and have excellent communication skills.
Key Responsibilities:
Handle inbound and/or outbound calls, emails, or chats related to healthcare services.
Assist patients and providers with inquiries about insurance coverage, benefits, claims, billing, and authorizations.
Verify insurance coverage and patient eligibility for services.
Maintain confidentiality of patient records and sensitive data.
Update and maintain accurate records in the system.
Escalate complex issues to appropriate departments or supervisors.
Meet performance metrics such as accuracy, productivity, and customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
4
Call center agent
Pampanga, Pampanga
BPO JOB HIRING
Posted 4 days ago
Job Viewed
Job Description
NOW HIRING – CALL CENTER AGENTS
Location: Pampanga br>
We are pleased to announce that our company is currently hiring Call Center Agents. This is an excellent opportunity for individuals who are looking to start or grow their career in the BPO industry. Whether you are a fresh graduate or someone with prior experience, we encourage you to apply and become part of our dynamic team.
Compensation: Earn up to ₱27,000 per month < r> Experience: With or without call center experience
Qualifications:
High School Graduate
Senior High Graduate
College Level or College Graduate
Begin your career with us today!
Location: Pampanga br>
We are pleased to announce that our company is currently hiring Call Center Agents. This is an excellent opportunity for individuals who are looking to start or grow their career in the BPO industry. Whether you are a fresh graduate or someone with prior experience, we encourage you to apply and become part of our dynamic team.
Compensation: Earn up to ₱27,000 per month < r> Experience: With or without call center experience
Qualifications:
High School Graduate
Senior High Graduate
College Level or College Graduate
Begin your career with us today!
This advertiser has chosen not to accept applicants from your region.
5
Call Center Agent
Cagayan de Oro, Misamis Oriental
BPOJobOpenings
Posted 7 days ago
Job Viewed
Job Description
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.
br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
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About the latest Customer service roles Jobs in Philippines !
6
Call Center agent
Cebu, Cebu
BPOJobOpenings
Posted 7 days ago
Job Viewed
Job Description
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.
br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
7
Call Center Agent
Makati, National Capital Region
Lexie Staffing and Business Consulting
Posted 7 days ago
Job Viewed
Job Description
We are looking for a Call Center Representative to manage inbound and/or outbound calls in a professional, fast-paced environment. The ideal candidate will handle customer inquiries, complaints, and support issues efficiently, aiming for high customer satisfaction and quality service delivery.
This advertiser has chosen not to accept applicants from your region.
8
Call Center Agent
Cebu, Cebu
Lexie Staffing and Business Consulting
Posted 7 days ago
Job Viewed
Job Description
We are looking for a Call Center Representative to manage inbound and/or outbound calls in a professional, fast-paced environment. The ideal candidate will handle customer inquiries, complaints, and support issues efficiently, aiming for high customer satisfaction and quality service delivery.
This advertiser has chosen not to accept applicants from your region.
9