2703 Customer Service Representatives jobs in Paco

This position is responsible for providing superior customer service to US based employees by quickly and accurately responding to questions via phone calls in the HRDirect Service Center. This includes providing support to employees with benefit, payroll and human capital related questions and inquiries as well as educate employees on the company's self-service tools, resources and information. This position makes uses of policy documents, knowledge bases, manuals and other tools in the day to day resolution of employee calls to HRDirect.

Day to Day Responsibilities:

·    Respond to employee questions and inquiries received via phone calls.

·    Identify and assess employee needs and take the appropriate action to respond.

·    Probe for information to determine the best course of action needed to accurately and effectively. respond to the employee's question.

·    Document contacts and code as appropriate for reporting purposes.

·    Respond to callers in a polite and courteous manner, projecting patience, empathy, and compassion.

·    Provide consultation to employees on where to obtain the information on their own in the future.

·    Provide accurate and complete information during each interaction with employees to reduce volume and enhance the overall employee experience.

·    Work within company guidelines to ensure employee's personal information is protected and secure.

·    Diffuse upset callers through demonstrating compassion, understanding and sound judgment.

·    Solve problems through troubleshooting and critical thinking.

·    Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.

·    Complete special projects and assignments as required.

Ongoing Developmental Responsibilities:

·    Support business need and maintain key knowledge by responding to phone calls.

·    Learn to multitask and navigate multiple resources/systems at one time.

·    Resolve issues through applying an appropriate level of research and troubleshooting.

·    Diffuse challenging calls from further escalation through good listening, compassion, and call control.

·    Attend training to learn new content and refresh on processes as needed.

·    Develop through ongoing coaching from leaders, peers, and the team's subject matter experts (SMEs).

·    Apply constructive feedback for continuous improvement and growth.

·    Recommend process improvements to help drive efficiencies, knowledge, and consistencies in our procedures.

·    Complete projects or special assignments as required.

Required Qualifications:

• Bachelor's Degree in any course.
• Must have at least 2 years of tenure with your most recent BPO employer.
• At least 2 years + of total work experience.
• Ability to do pure 8-hour long of voice calls or queuing experience.

Preferred Qualifications:

• Background with US HR Voice Operations is an advantage but not required

Purpose of this Role:

First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.

Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

We're Hiring Healthcare Customer Service Representatives

Location: Alabang | Night Shift | Onsite

Join our team and build a rewarding career in the healthcare industry We're looking for passionate individuals who are ready to make a difference while enjoying competitive pay and excellent benefits.

Profile 1 – Bachelor's Degree Graduate (Allied & Social Sciences)

Courses accepted:

• Allied Sciences
• Social Sciences
• Social Work
• Human Services
  
  (Excluding Nursing/Doctor of Medicine)

Experience Required (any of the following):

• At least 1 year direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

Profile 2 – Associate Graduate / College Graduate (Non-Allied Courses)

Experience Required (any of the following):

• At least 2 years direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

• ₱28,000 Basic Pay
• ₱,000 Flex Fund Allowance
  
  Total Package: ,000

• 20% Night Differential
• HMO coverage for employee starting Day 1
• HMO for dependents upon certification
• Life and Accident Insurance
• Annual increase based on performance
• 13th and 14th Month Pay

Join our team as a Customer Service Representative

Deliver excellent support, resolve customer concerns, and help shape an outstanding service experience. Apply now and grow your career in a dynamic and supportive environment.

Job Description:

• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information.
• Maintain and document complete and accurate call and case notes in a professional manner.
• Regularly participate in team meetings and training.
• You will spend much of your time assisting customers.
• Perform other duties as assigned.

Qualifications:

• Bachelors or Associate graduate.
• With at least 1 year of BPO experience.
• With voice account exp (preferably with healthcare or insurance account).
• With excellent communication skills.
• Amenable to work in BGC Taguig
• Can start ASAP.

Qualifications:

• Minimum of 12 months BPO experience
• Open to any educational attainment
• Good communication skills

What We Offer:

• Competitive salary up to ₱26,000
• HMO coverage & performance incentives
• Fast hiring process – No Final Interview

Qualifications:

• Senior High School graduate / Completed 2 years/4 semesters in college (in 1 course and no back subjects) OR College graduate
• WITH or WITHOUT BPO Experience
• Excellent English written and oral communication skills
• Ability to build rapport and overcome objections
• Ability to maintain required sales percentages per week
• Ability to maintain the highest level of confidentiality
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule

We are looking for dedicated Customer Service Representatives who are committed to delivering excellent customer experiences. If you've got experience in a BPO setting and a passion for service, we want to hear from you

• Handle customer inquiries via phone, chat, or email
• Resolve issues with professionalism and efficiency
• Ensure customer satisfaction through effective communication
• Maintain accurate records and follow company protocols
• Work collaboratively with team leaders to meet performance goals

• Competitive base salary
• Monthly incentives and performance-based bonuses
• Night differential pay
• Professional development and growth opportunities
• Supportive, people-first work culture