23 Customer Service Representatives jobs in Danao

HIRING: Customer Service Representative – Cebu IT Park
br>We are looking for Customer Service Representatives to join our growing team.

Location: Cebu IT Park
Process: Virtual Process
Salary package up to ₱26,000 < r>
Incentives and night differential

Sure job offer with a high passing rate

Basic interview and assessment

Tips and guidelines provided to help you succeed

Qualifications:

Open to High School Graduates, College Undergraduates, and College Graduates

With or without BPO experience

Willing to work onsite in Cebu IT Park

Good communication skills

Why Apply?

Hassle-free virtual process

Entry-level friendly

Fast application with full support

Apply now and jumpstart your BPO career with us.

Good communication skills!
NO MOCK CALL br>
- OVER THE PHONE PROCESS
- PURE ONSITE WORK
- No need to go onsite!
- Virtual process!
- earn up to 27K!
- GOOD FOR FIRST TIMERS

- open for newbies

PM ME NOW!

Are you a people person with some experience in sales? Can you keep many balls in the air at once, without losing sight of quality? Are you able to resolve sensitive situations to everyone’s satisfaction? Do you know the difference between good customer service and GREAT customer service?

In that case, we think you would make a great Customer Service Representative!

**The Company**:
We’re a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. Our service quality is very important to us - in fact, “Client First” is at the top of our values list. If you're good at closing deals and providing exceptional customer service, join our dedicated sales team!

Join our team to help us maintain good relations with our clients, support our sales operation, and maintain our exceptional service quality.

**The Job**:

- Make a real impact to the most important area of sales, repeat business, by keeping our existing clients as happy and engaged as possible.

**You will be expected to**:

- Communicate efficiently with clients: providing quotations, processing orders, and responding to messages
- Handle some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
- Help our clients to use our online platform, and encourage them to try out its many useful functions

**PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES**
- HMO (Medical insurance) 100% for Employee and 100% for first dependent;
- 15 days paid leave;
- Regular Team dinners & team building activities;
- Free drinks, free food for OT work of more than 3 hrs, birthday lunch;
- Game room;
- Performance-based salary adjustments;
- Employee recognition awards;
- Social Awareness and Community
- Involvement Activities

**It could be you, if you have**:

- A **university degree graduate** of Business or any related course
- Some work experience in a similar position (at least 1 year)
- Open to fresh graduates who are highly trainable
- Good command of English

**It also helps if you have**:

- A knack for organization and time management
- A positive attitude

**NOTE**: This job will require

Job Title: Fraud Specialist (Work-from-Home Setup)
Location: Cebu City (Applicants must reside in Cebu City) br>Work Setup: Fully Remote / Work-from-Home
Hiring Process: 100% Virtual

Job Summary:
We are looking for a detail-oriented and analytical Fraud Specialist to join our team! You will be responsible for detecting, investigating, and resolving fraudulent activities in customer accounts and transactions. This is a work-from-home position, but applicants must be based in Cebu City for compliance and support reasons.

Key Responsibilities:
Monitor and analyze transactions and account activities for signs of fraud or suspicious behavior.

Investigate fraud alerts, chargebacks, and escalations in a timely manner.

Collaborate with other departments (e.g., customer service, compliance, risk) to resolve fraud-related issues.

Review documentation and account details to validate claims and detect anomalies.

Document and report findings clearly, maintaining accurate records of investigations.

Follow company policies and industry regulations regarding fraud detection and prevention.

Support continuous improvement of fraud detection rules and processes.

Qualifications:
Must be a resident of Cebu City, Philippines.

Proven experience in fraud analysis, risk operations, or a similar role (1–2 years preferred). < r>
Excellent analytical and investigative skills.

Strong communication skills, both written and verbal.

Proficient in MS Office or similar tools; experience with fraud detection software is a plus.

Ability to work independently and maintain a high level of confidentiality.

Must have a reliable internet connection and a quiet work-from-home environment.

Perks and Benefits:
Competitive salary package

HMO and paid leaves

Career growth opportunities

Equipment provided

Full virtual hiring and onboarding process

Application Process:
Submit your resume and complete the online application form.

Initial virtual interview with HR

Online assessments and background verification

Final interview with the Fraud/Risk Team Manager

‼️HIRING CSR‼️
- Virtual Interview br>- Weekends off
- Day shift/Night shift/Graveyard shift
- Accepting No BPO experience
- Open to High school and ALS graduates
- Open for Fresh graduates and College undergraduates
- Earn up to 25k
- Paid Training

Description
**Role** : Technical Support or Customer Service Associate (CSA) - Seasonal
**Job Type** : Fixed-term (Seasonal), Full-time
**Location** : Philam Life bldg., Cebu Business Park, Bo. Luz, Cebu City
Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Technical Support or Customer Service Associate?**
As an Amazon Technical Support or Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our North America and United Kingdom (UK) markets/ customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters, website guidance and digital and devices concerns. Our Technical Support or Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.
**What strengths will you bring?**
+ Hard-working, articulate, and detail-oriented.
+ Friendly and customer-focused in every situation.
+ Ability to learn quickly and embrace change.
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
+ Government mandated benefits.
**What should you prepare for your application?**
+ Government-issued IDs
+ Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth
+ NBI Clearance - the certificate's _"date printed"_ or _"validity"_ should not be older than 90 days
**If this sounds like it's you, then click on the link below to start the application process!**
You'll need to allow 1-2 hours to complete full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Basic Qualifications
**What qualifications do we need from you?**
+ Minimum age: 18 years old
+ Completed at least two years in college or Senior High Graduate; or
+ High school graduate (old curriculum) with at least one (1) year customer service experience; or,
+ Less than two years in college with at least one (1) year customer service experience.
+ Have the right to work in the Philippines without restrictions.
+ Strong communication skills in **English** (both written and oral fluency).
+ The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls, chat and/or email and assist our customers.
+ Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
+ Understand and accept schedule changes based on business needs.
+ Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
+ The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
_Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build._
_Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates._

Responsible for generating/writing, collating and delivering contractual reporting (including ad-hoc reporting) to

customer & service management teams as per the defined scope and schedule for the customer
- Providing support, analysis services to stakeholders (both internal and customer facing) for direct customer liaison, and escalating issues in time
- Incorporating automation to enhance report generation and maintenance of the automation scripts
- Graduate of any Bachelor’s degree preferably Computer Science or Engineering
- At least 1 year relevant work experience (report production, technical writing, network performance analysis)
- Knowledge of IP networking (including routing/switching, wireless LANs, WAN optimization), CCNA/CISCO certification or equivalent
- Preferably with ITIL v3 foundation certification or other industry certification equivalent to CCNA, such as Juniper, Riverbed, etc.
- Good communications skills
- Willing to work on a shifting schedule and on holidays as needed

Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
- Resolve problems and issues in a professional manner and engage with customers to identify additional needs
- Ensure that customers are fully satisfied with the service provided and are offered value for money to build client's reputation as a first choice provider of media services
- Achieve challenging individual, team and contact center targets
- Graduate of any Bachelor’s degree
- Undergraduates are welcome to apply
- Must have good English communication skills
- Willing to work on holidays, weekends, shifting schedules and extended working hours