9 Customer Service Representatives jobs in Apalit

Remote Employee BPO has an outstanding opportunity for you!

Role: Customer Support Representative
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Setup: Work-from-Office (San Fernando, Pampanga)

Work Schedule:

• The training schedule will be Mon-Fri, 8pm to 5am Philippine time
• The regular working schedule will be Sat-Wed, 8pm to 5am Philippine time

Job Duties and Responsibilities:

• Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
• Provide exceptional customer service via email,
• Process return authorizations, orders, and requests
• Identify customer needs or desires in order to recommend the appropriate product or service
• Follow up on sales lead, create quotes, and complete final sales
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
• Work with other team members when necessary to resolve customer inquiries
• Provide feedback to management to help improve sales, marketing, and business processes

Qualifications:

• A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
• 2 years+ years experience in a fast-paced customer service setting responding to emails
• Experience using Microsoft Office
• Strong communication and interpersonal skills
• Strong sense of empathy and understanding of customer needs
• Excellent organization and time management skills
• Highly motivated self-starter within a team environment
• Detail oriented problem solver
• Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:  

• You have experience using NetSuite, Salesforce, or Seller Central 
• You have experience working in an e-commerce environment 
• You have a good understanding of consumer electronics

Remote Employee BPO has an outstanding opportunity for you!

Role: Customer Service Representative

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Meal, Free Uniform, Government Mandated Benefits, Company Events

Work Schedule: 9:00 pm to 6:00 am Philippine Time 

Work Setup: Permanent Work-from-Office | San Fernando, Pampanga 

Job Duties and Responsibilities :

• Handling customer inquiries and complaints
• Resolving service-related issues and concerns amicably
• Documenting and updating customer records based on interactions
• Inputting and coordinating data entry
• Preparing reports for management review and analysis upon request
• Providing administrative support to our clients and company business divisions
• Navigate through multiple platforms with speed and accuracy.
• Other duties as assigned
• Explain the audit process to the policyholder clearly (training will be provided).
• Follow up with the policyholder as needed using MS Outlook.
• Handle an average of 60 cases a day.

Required Skills :

• Strong work ethic
• Knowledge of the Microsoft Suite (Outlook, Excel, Word, etc.)
• Effective time management and organizational skills
• Ability to multitask and work in a fast-paced environment
  
• Excellent communication skills, both verbal and written
• Strong interpersonal and customer service skills

Desired Skills :

• Efficient and accurate typing skills
• Ability to interact with others professionally and with confidence
• Prior customer service experience is a plus.
• Must have excellent English communication skills 
• Must have proven experience working in a customer service role in a BPO setup. 

Remote Employee BPO has an outstanding opportunity for you!

Role: Customer Care / Technical Support Specialist

Compensation: Competitive Basic Salary

Perks & Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Free Meals, Free Uniform, and Government Mandated Benefits

Work Schedule: 5-day work week, 5PM to 2AM Philippine time

Work Setup: Permanent Work-from-Office

Job Duties and Responsibilities:

• Provide timely, professional support to client's customers via phone, email, chat and remote-control sessions
• Troubleshoot technical issues, escalating when necessary
• Document customer interactions and solutions in our system
• Collaborate with the support team to share knowledge and improve processes
• Stay up-to-date on new features and system updates to better assist customers

Qualifications:

Required

• 1-2+ years in a technical support, IT helpdesk, or customer service role (preferably software/SaaS).
• Strong troubleshooting skills with hardware/software, networking, or cloud-based applications.
• Excellent communication skills (written and verbal) able to explain technical concepts to non-technical users.
• Comfortable handling support via phone, email, chat, and remote tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexible schedule availability between 5am - 9pm EST (including some weekends).
• Strong documentation and organizational skills.

Preferred/Nice to Have

• Experience with POS systems or retail technology.
• Familiarity with CRM, ticketing, or support platforms (Zendesk, Freshdesk, Salesforce, etc.).
• Basic knowledge of networking (routers, firewalls, Wi-Fi).
• SaaS or cloud-based software support experience.

Personal Qualities

• Tech-savvy, curious, and quick learner.
• Patient and customer-focused enjoys problem-solving with people.
• Collaborative team player who shares knowledge.
• Self-motivated and able to work with autonomy