36 Customer Service Representative jobs in Cagayan de Oro
Customer Service Representative
Cagayan de Oro, Misamis Oriental
iSphere Global Inc.
Posted today
Job Viewed
Job Description
**Looking for CSR!**
Minimum Requirements for all accounts:
- Applicant must be at least 18 years old
- Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
- Above Average English communication skills
- Good computer navigational skills on multiple systems
- Typing speed of 25 - 30 WPM
**Salary**: Php15,000.00 - Php16,850.00 per month
Schedule:
- Shift system
**Experience**:
- Customer Service Representative: 1 year (preferred)
Minimum Requirements for all accounts:
- Applicant must be at least 18 years old
- Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
- Above Average English communication skills
- Good computer navigational skills on multiple systems
- Typing speed of 25 - 30 WPM
**Salary**: Php15,000.00 - Php16,850.00 per month
Schedule:
- Shift system
**Experience**:
- Customer Service Representative: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative (Hybrid Account)
Cagayan de Oro, Misamis Oriental
Support Zebra
Posted today
Job Viewed
Job Description
Ready to join the **biggest Homegrown BPO in Cagayan de Oro City**? Interested in being part of an incredible team who is passionate about community and company culture? In the Philippines, we pride ourselves on our positivity and a work hard play hard mentality. We have a deep love of life and family, and we can't wait for you to join us!
**We're Hiring**
The **Customer Service Representative** is responsible for tackling customer issues, complaints, and inquiries head-on - all while keeping customer satisfaction at the forefront of their decision-making and communication.
**Responsibilities**
- Take inbound calls
**Qualifications**
- Effective communications skills (verbal, listening, and written)
- Critical thinking and problem-solving skills
- Neutral Accent
- Must have attention to detail
- Good command in English Language
- With or without BPO experience
**Type of Support**
- Voice
- Non-voice
**Salary**: Php12,000.00 - Php13,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**We're Hiring**
The **Customer Service Representative** is responsible for tackling customer issues, complaints, and inquiries head-on - all while keeping customer satisfaction at the forefront of their decision-making and communication.
**Responsibilities**
- Take inbound calls
**Qualifications**
- Effective communications skills (verbal, listening, and written)
- Critical thinking and problem-solving skills
- Neutral Accent
- Must have attention to detail
- Good command in English Language
- With or without BPO experience
**Type of Support**
- Voice
- Non-voice
**Salary**: Php12,000.00 - Php13,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Help Desk Operator
Cagayan de Oro, Misamis Oriental
CBRE
Posted 4 days ago
Job Viewed
Job Description
Help Desk Operator
Job ID
Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
2
Call Center team Lead - Up to 50k + Allowance
Cagayan de Oro, Misamis Oriental
M & J Solutions Provider - Recruitment
Posted today
Job Viewed
Job Description
**Responsibilities**
- Develop a schedule
- Conduct employee surveys and interviews
- Consult with other team lead, managers, and leadership
- Track and compile collected data
- Facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems.
- Conceptualize training materials based on data and research
- Communicate training needs and online resources
- Create training strategies, initiatives, and materials
- Contact and utilize outside vendors and resources for instructional technology
- Test and review created materials
- Maintain a database of all training materials
- Instruct employee training and onboarding
- Conduct training through new training materials
- Review employee performance and learning
- Coordinate and monitor enrollment, schedules, costs, and equipment
- Can document processes and procedures when overseeing client training sessions
- Create Product Knowledge Tests and maintain its data
**Qualifications**
- At least one (1) year of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 people while working in a customer support role;
- Excellent verbal and written communication skills;
- Above-average technical know-how;
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
- Flexibility and willingness to work on different shifts.
**Job Types**: Full-time, Permanent
**Salary**: Php40,000.00 - Php55,000.00 per month
**Benefits**:
- Paid training
Schedule:
- Evening shift
- Late shift
- Night shift
- Shift system
Supplemental pay types:
- 13th month salary
Application Question(s):
- Are you willing to relocate in Bohol? (W/ relocation package)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Team Lead: 1 year (preferred)
- Develop a schedule
- Conduct employee surveys and interviews
- Consult with other team lead, managers, and leadership
- Track and compile collected data
- Facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems.
- Conceptualize training materials based on data and research
- Communicate training needs and online resources
- Create training strategies, initiatives, and materials
- Contact and utilize outside vendors and resources for instructional technology
- Test and review created materials
- Maintain a database of all training materials
- Instruct employee training and onboarding
- Conduct training through new training materials
- Review employee performance and learning
- Coordinate and monitor enrollment, schedules, costs, and equipment
- Can document processes and procedures when overseeing client training sessions
- Create Product Knowledge Tests and maintain its data
**Qualifications**
- At least one (1) year of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 people while working in a customer support role;
- Excellent verbal and written communication skills;
- Above-average technical know-how;
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
- Flexibility and willingness to work on different shifts.
**Job Types**: Full-time, Permanent
**Salary**: Php40,000.00 - Php55,000.00 per month
**Benefits**:
- Paid training
Schedule:
- Evening shift
- Late shift
- Night shift
- Shift system
Supplemental pay types:
- 13th month salary
Application Question(s):
- Are you willing to relocate in Bohol? (W/ relocation package)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Team Lead: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent - no Experience Need - Work From
Cagayan de Oro, Misamis Oriental
Neksjob
Posted today
Job Viewed
Job Description
Call Center Agent
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
Competitive Salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
**Salary**: Php12,000.00 - Php18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Senior High School (required)
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
Competitive Salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
**Salary**: Php12,000.00 - Php18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Senior High School (required)
This advertiser has chosen not to accept applicants from your region.
4
Call Center Agent no Experience Need Work From Home
Cagayan de Oro, Misamis Oriental
Neksjob
Posted today
Job Viewed
Job Description
Call Center Agent
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
Competitive Salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
**Salary**: Php12,000.00 - Php18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Senior High School (required)
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
Competitive Salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
**Salary**: Php12,000.00 - Php18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Senior High School (required)
This advertiser has chosen not to accept applicants from your region.
5
Call Center Agent - no Experience Need L Work From
Cagayan de Oro, Misamis Oriental
Neksjob
Posted today
Job Viewed
Job Description
Call Center Agent
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
Competitive Salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
**Salary**: Php12,000.00 - Php18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Senior High School (required)
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
Competitive Salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
**Salary**: Php12,000.00 - Php18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Senior High School (required)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service representative Jobs in Cagayan de Oro !
6
Cagayan de Oro Site Call Center Service hs Grad
Cagayan de Oro, Misamis Oriental
Sapient North
Posted today
Job Viewed
Job Description
**Accounts that we can offer**:
Travel, Sales, Healthcare, Financial, Collections and Telco account
**Job Qualifications**:
Must high school graduate
- With 6 months and above BPO experience is a plus but not required
- Must have strong verbal and written English communication skills
- 35 kilometers away from the site
- Can do onsite work
**Responsibilities**:
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Effectively manage large amounts of incoming calls
- Follow communication procedures, guidelines and policies
**Sapient BPO to Its Employees**:
Our goal is to outperform in all of our locations. Sapient understands that its employees are the most important asset for rendering effective quality services around the globe. That’s why Sapient gives its best efforts to attract and develop the best and the brightest professionals for the job.
**Sapient offers**:
- HMO and dental coverage from Day 1 of employment
- Meal and other allowance
- Continuous education assistance and skills enhancement through training & personal development programs
- Paid Vacation and Sick Leave
- Office spaces with comfortable sleeping quarters
- Performance Incentives to improve effectivity
- Company Sponsored Team events to promote Team Efficiency
- Other Work-Life Balance Programs.
Pay: Php15,000.00 - Php16,800.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (preferred)
Travel, Sales, Healthcare, Financial, Collections and Telco account
**Job Qualifications**:
Must high school graduate
- With 6 months and above BPO experience is a plus but not required
- Must have strong verbal and written English communication skills
- 35 kilometers away from the site
- Can do onsite work
**Responsibilities**:
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Effectively manage large amounts of incoming calls
- Follow communication procedures, guidelines and policies
**Sapient BPO to Its Employees**:
Our goal is to outperform in all of our locations. Sapient understands that its employees are the most important asset for rendering effective quality services around the globe. That’s why Sapient gives its best efforts to attract and develop the best and the brightest professionals for the job.
**Sapient offers**:
- HMO and dental coverage from Day 1 of employment
- Meal and other allowance
- Continuous education assistance and skills enhancement through training & personal development programs
- Paid Vacation and Sick Leave
- Office spaces with comfortable sleeping quarters
- Performance Incentives to improve effectivity
- Company Sponsored Team events to promote Team Efficiency
- Other Work-Life Balance Programs.
Pay: Php15,000.00 - Php16,800.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Call Center Agent - Wfh or Wos no Experience Need L
Cagayan de Oro, Misamis Oriental
Neksjob
Posted today
Job Viewed
Job Description
Call Center Agent l No Experience Need l CDO Site
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
- Competitive Salary
- Exciting Performance Bonuses & Account Specific Allowances
- Career Advancement Opportunities
- Promote Within the Company
- Comprehensive Healthcare Benefi
**Job Types**: Full-time, Permanent
**Salary**: Up to Php16,000.00 per month
**Benefits**:
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Senior High School (required)
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
- Competitive Salary
- Exciting Performance Bonuses & Account Specific Allowances
- Career Advancement Opportunities
- Promote Within the Company
- Comprehensive Healthcare Benefi
**Job Types**: Full-time, Permanent
**Salary**: Up to Php16,000.00 per month
**Benefits**:
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Senior High School (required)
This advertiser has chosen not to accept applicants from your region.
8
Call Center Agent L no Experience Need L Work From
Cagayan de Oro, Misamis Oriental
Neksjob
Posted today
Job Viewed
Job Description
Call Center Agent l No Experience Need l Work From Home l CDO Site
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
- upload speed: 15 mbps
- download speed: 15 mbps
Why pick us?
Competitive Salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefis
**Salary**: Up to Php16,000.00 per month
**Benefits**:
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Senior High School (required)
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
- upload speed: 15 mbps
- download speed: 15 mbps
Why pick us?
Competitive Salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefis
**Salary**: Up to Php16,000.00 per month
**Benefits**:
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Senior High School (required)
This advertiser has chosen not to accept applicants from your region.
9