2,870 Customer Service Representative Non Voice Start Asap jobs in the Philippines
Customer Care Representative
Mandaluyong, National Capital Region
Sapient Global Services
Posted 17 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
0
Customer Care Representative
Pasig, National Capital Region
Primover Consultancy Services, Inc.
Posted 25 days ago
Job Viewed
Job Description
Job Qualifications:
• Conversational Assistants / Chatbots (Level Basic ) - Experience: 0-1 Year. br>• uality control in document management processes (Level Basic ) - Experience: 0-1 Year. < r>
Job Responsibilities:
• P ovide canned/appropriate responses to customers' comments and private messages posted or received on the FB page. < r>• R move or hide comments or messages as directed/imposed by given guidelines. < r>• M nitor and assist in the prize redemption campaign of the promo. The estimated redemption is 900K. < r>• C nduct callouts to the winners as instructed by the client. < r>• F llow the client’s escalation matrix/protocols on critical comments or messages requiring immediate corrective actions.
• Conversational Assistants / Chatbots (Level Basic ) - Experience: 0-1 Year. br>• uality control in document management processes (Level Basic ) - Experience: 0-1 Year. < r>
Job Responsibilities:
• P ovide canned/appropriate responses to customers' comments and private messages posted or received on the FB page. < r>• R move or hide comments or messages as directed/imposed by given guidelines. < r>• M nitor and assist in the prize redemption campaign of the promo. The estimated redemption is 900K. < r>• C nduct callouts to the winners as instructed by the client. < r>• F llow the client’s escalation matrix/protocols on critical comments or messages requiring immediate corrective actions.
This advertiser has chosen not to accept applicants from your region.
1
Customer Care Representative
Mandaluyong, National Capital Region
Sapient Global Services
Posted 27 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
2
Customer Care Associate
Pasig, Palawan
GDV Business Services Co.
Posted today
Job Viewed
Job Description
START A GREATER CAREER WITH US! We offer you an easy and non toxic account. Get to experience a world of inclusivity and work-life balance.
WILL BE ASSIGNED IN:
IPI Bridgetowne
- At least a HS (old curriculum) or SHS Graduate
- With at least 6 Months above experience in a BPO Industry.
- With excellent English communication skills.
- Willing to work onsite (if required)
- Onsite interview until Job offer
- Earn up to 28k salary package
Good luck Job hunters!
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 - Php28,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Flexible shift
- Rotational shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Senior High School (required)
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
WILL BE ASSIGNED IN:
IPI Bridgetowne
- At least a HS (old curriculum) or SHS Graduate
- With at least 6 Months above experience in a BPO Industry.
- With excellent English communication skills.
- Willing to work onsite (if required)
- Onsite interview until Job offer
- Earn up to 28k salary package
Good luck Job hunters!
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 - Php28,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Flexible shift
- Rotational shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Senior High School (required)
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
3
Customer Care Staff
Pasay, Camarines Sur
MAR Employment for Good Services, Inc.
Posted today
Job Viewed
Job Description
Good day everyone! Executive Optical is looking for CUSTOMER CARE STAFF and willing to be assigned to the ff. branches:
- Market Market
- SM Megamall
- Glorietta 3
- SM Mall of Asia
- SM Southmall
- SM Sucat
- SM Bicutan
- Sharngri-La Plaza
- Robinsons Manila
- SM Masinag
- Vista Mall Taguig
- Virra Mall
- Estancia Capitol
- SM East Ortigas
- Metropoint
- Rob Galleria
- Century Mall
**QUALIFICATIONS**:
- At least high school graduate
- With experience in retail/sales
- Hard-working
- Cashier experience is advantageous
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
- Market Market
- SM Megamall
- Glorietta 3
- SM Mall of Asia
- SM Southmall
- SM Sucat
- SM Bicutan
- Sharngri-La Plaza
- Robinsons Manila
- SM Masinag
- Vista Mall Taguig
- Virra Mall
- Estancia Capitol
- SM East Ortigas
- Metropoint
- Rob Galleria
- Century Mall
**QUALIFICATIONS**:
- At least high school graduate
- With experience in retail/sales
- Hard-working
- Cashier experience is advantageous
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Customer Care Specialist
Manila, Metropolitan Manila
Tenerity
Posted today
Job Viewed
Job Description
**_Position Description_**
**Title: Customer Care Specialist**
**Department: Webloyalty**
**Reports To: Team Leader**
**_Position Summary_**
Maintain and improve contact center customer relations by providing exemplary customer service with one contact resolution. Achieve contact center goals and standards through overall personal performance. Play a key role in ensuring the business continues to achieve or exceed Client expectations.
- Core _Accountabilities_
- Actively demonstrate and behave in accordance with company values.
- Achieve individual performance objectives and standards that help meet departmental objectives and organizational service level agreements.
- As part of a team, freely share and discuss ideas related to improving standards and practices and customer interactions, as well as discuss where projects and department improvements could be made.
- Attend and participate in monthly team briefings, training workshops and update briefings when required.
- Along with your team leader: take personal responsibility and actively participate in ensuring that knowledge of products, services, procedures and systems is comprehensive and up to date. Identify areas where additional training may be required to ensure continued quality, productivity, and personal development.
- Carry out any other tasks or duties as may be set from time to time. This may include flexible scheduling, working overtime as needed, acquiring new skills, or assisting with other business needs.
**Position requirements**:
- Excellent interpersonal, listening, written and verbal communication skills.
- Passion for customer service.
- Ability to work collaboratively in a team environment.
- Exceptional time management skills and the ability to handle multiple tasks.
- Ability to adapt quickly to change in a fast paced environment.
- Act in an ethical and honest manner. Build trust while being reliable and dependable.
- Attention to detail and accuracy.
- Willingness to learn.
- High School Diploma or Equivalent *.
- Will vary by country
**Title: Customer Care Specialist**
**Department: Webloyalty**
**Reports To: Team Leader**
**_Position Summary_**
Maintain and improve contact center customer relations by providing exemplary customer service with one contact resolution. Achieve contact center goals and standards through overall personal performance. Play a key role in ensuring the business continues to achieve or exceed Client expectations.
- Core _Accountabilities_
- Actively demonstrate and behave in accordance with company values.
- Achieve individual performance objectives and standards that help meet departmental objectives and organizational service level agreements.
- As part of a team, freely share and discuss ideas related to improving standards and practices and customer interactions, as well as discuss where projects and department improvements could be made.
- Attend and participate in monthly team briefings, training workshops and update briefings when required.
- Along with your team leader: take personal responsibility and actively participate in ensuring that knowledge of products, services, procedures and systems is comprehensive and up to date. Identify areas where additional training may be required to ensure continued quality, productivity, and personal development.
- Carry out any other tasks or duties as may be set from time to time. This may include flexible scheduling, working overtime as needed, acquiring new skills, or assisting with other business needs.
**Position requirements**:
- Excellent interpersonal, listening, written and verbal communication skills.
- Passion for customer service.
- Ability to work collaboratively in a team environment.
- Exceptional time management skills and the ability to handle multiple tasks.
- Ability to adapt quickly to change in a fast paced environment.
- Act in an ethical and honest manner. Build trust while being reliable and dependable.
- Attention to detail and accuracy.
- Willingness to learn.
- High School Diploma or Equivalent *.
- Will vary by country
This advertiser has chosen not to accept applicants from your region.
5
Customer Care Representative/call Center Agent-one
Porac, Pampanga
GDV Business Services CO.
Posted today
Job Viewed
Job Description
**Heads up!**
Be part of a fast-growing global community and experience the ease anywhere, anytime.
We are looking for Customer Service Representatives
Site: PAMPANGA CLARK
Qualifications:
At least Highschool/ Senior Highschool Graduate with 6 months of BPO experience
If College level or College Graduate, no experience is needed
Good to excellent communication skills
Willing to Start ASAP!
**PERKS**:
**EARN UP TO 26K** **ONE DAY PROCESS!**
With Government Benefits and HMO!
Tips will be provided for the interview!
Have a great day and God bless everyone!
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php26,000.00 per month
**Benefits**:
- Company events
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
Schedule:
- 10 hour shift
- 8 hour shift
- Overtime
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Porac, Pampanga: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have BPO experience? In how many months?
- Kindly provide an alternate contact number or Viber account.
**Education**:
- Senior High School (preferred)
Be part of a fast-growing global community and experience the ease anywhere, anytime.
We are looking for Customer Service Representatives
Site: PAMPANGA CLARK
Qualifications:
At least Highschool/ Senior Highschool Graduate with 6 months of BPO experience
If College level or College Graduate, no experience is needed
Good to excellent communication skills
Willing to Start ASAP!
**PERKS**:
**EARN UP TO 26K** **ONE DAY PROCESS!**
With Government Benefits and HMO!
Tips will be provided for the interview!
Have a great day and God bless everyone!
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php26,000.00 per month
**Benefits**:
- Company events
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
Schedule:
- 10 hour shift
- 8 hour shift
- Overtime
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Porac, Pampanga: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have BPO experience? In how many months?
- Kindly provide an alternate contact number or Viber account.
**Education**:
- Senior High School (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Care Specialist (Voice)
National Capital Region, National Capital Region
VCC Link, Inc.
Posted 27 days ago
Job Viewed
Job Description
Qualifications
Senior High School or High School graduate br>6 months (or 3 months) customer care experience (CCE)
College Graduate (any course)
Open to fresh grads
College undergrads must have at least 6 months of work experience
General Responsibilities:
Handle customer inquiries and resolve issues via voice calls
Deliver excellent service for either Telecommunications or Hospitality clients
Maintain professionalism and meet performance targets in a fast-paced environment
Senior High School or High School graduate br>6 months (or 3 months) customer care experience (CCE)
College Graduate (any course)
Open to fresh grads
College undergrads must have at least 6 months of work experience
General Responsibilities:
Handle customer inquiries and resolve issues via voice calls
Deliver excellent service for either Telecommunications or Hospitality clients
Maintain professionalism and meet performance targets in a fast-paced environment
This advertiser has chosen not to accept applicants from your region.
7
Customer Care Senior Representative
NTT DATA North America
Posted 25 days ago
Job Viewed
Job Description
"Overview:
As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.
Position: Customer Care Specialist (Tier 1)
Position Status: Full Time On-Site available
Hours of Work: Monday-Sunday 7:00am-11:00pm EST
Department: President's Choice Financial
Responsibilities:
- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
- Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
- In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
- Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
- Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
- Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
- Accurately complete appropriate documentation for each transaction.
- End each call by completing all required activity in order to fulfill customer requests.
Requirements:
- Excellent communication skills, both verbal and written.
- Fluent in English
- Demonstrated analytical and problem-solving skills.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
- Positive attitude and demonstrated ability to perform in a team-based environment.
- Professional and pleasant telephone manner.
- Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
- Experience working in a call center environment specifically in a customer service role.
- Previous Financial Services experience would be considered an asset."
As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.
Position: Customer Care Specialist (Tier 1)
Position Status: Full Time On-Site available
Hours of Work: Monday-Sunday 7:00am-11:00pm EST
Department: President's Choice Financial
Responsibilities:
- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
- Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
- In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
- Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
- Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
- Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
- Accurately complete appropriate documentation for each transaction.
- End each call by completing all required activity in order to fulfill customer requests.
Requirements:
- Excellent communication skills, both verbal and written.
- Fluent in English
- Demonstrated analytical and problem-solving skills.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
- Positive attitude and demonstrated ability to perform in a team-based environment.
- Professional and pleasant telephone manner.
- Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
- Experience working in a call center environment specifically in a customer service role.
- Previous Financial Services experience would be considered an asset."
This advertiser has chosen not to accept applicants from your region.
8
Specialist, Customer Care (Dayshift)
Taguig, National Capital Region
Vista
Posted today
Job Viewed
Job Description
**Who We Are**:Vistaprint is the marketing partner to millions of small businesses around the world, empowering each one to live their dreams. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products that include signage, logo apparel, promotional products, flyers and postcards, business cards, websites, and digital marketing. =
**Perks and Benefits**
- 25% Night Differential Rate
- Work onsite (100% well-sanitized)
- 28k salary package
- 300k HMO MBL
- Unlimited Snacks
- P2P Shuttle Service
- Medical Reimbursement
- A Lot of Engagement Activities!
**Job Purpose**:
The** Specialist, Customer Care **handles customer service inquiries regarding Vistaprint products, services, and site navigation in a professional and efficient manner. The specialist will follow guidelines to support our commitment to providing world-class service.
**Key Responsibilities/Duties**:
- Customer Obsessed & Excellence Champion_
- Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
- Use appropriate systems and available resources as necessary to assist in responding to each request
- Build a strong customer relationship and commitment
- Adaptable & Strategic_
- Support and provide information to all internal and external customers in a professional and courteous manner
- Adhere strictly to punctuality and schedule changes; comply with the company’s implementing guidelines and procedures
- Participate in cross-functional communications and meetings to support the team/domain/center
- Perform additional responsibilities as required
**Experience & Qualification**:
- At least six (6) months experience in contact center operations
- Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week.
- Strong English communication skills, both verbal and written, including active listening and rapport building
- Knowledge of and/or interest in internet/web technologies and social media
- Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
- Ability to provide excellent customer service while multi-tasking
- The ability to learn new technology quickly and the ability to use multiple systems
- Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
- Working knowledge of MS Outlook, Excel, Word, and PowerPoint
**Key Attributes**:
- Display willingness to learn through openness to feedback and development
- Willing to Work on Site and Work at home
**Proximity Limitation & Requirements**:
- Preferably living within Metro Manila
- Within 60kms from Taguig City
**Perks and Benefits**
- 25% Night Differential Rate
- Work onsite (100% well-sanitized)
- 28k salary package
- 300k HMO MBL
- Unlimited Snacks
- P2P Shuttle Service
- Medical Reimbursement
- A Lot of Engagement Activities!
**Job Purpose**:
The** Specialist, Customer Care **handles customer service inquiries regarding Vistaprint products, services, and site navigation in a professional and efficient manner. The specialist will follow guidelines to support our commitment to providing world-class service.
**Key Responsibilities/Duties**:
- Customer Obsessed & Excellence Champion_
- Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
- Use appropriate systems and available resources as necessary to assist in responding to each request
- Build a strong customer relationship and commitment
- Adaptable & Strategic_
- Support and provide information to all internal and external customers in a professional and courteous manner
- Adhere strictly to punctuality and schedule changes; comply with the company’s implementing guidelines and procedures
- Participate in cross-functional communications and meetings to support the team/domain/center
- Perform additional responsibilities as required
**Experience & Qualification**:
- At least six (6) months experience in contact center operations
- Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week.
- Strong English communication skills, both verbal and written, including active listening and rapport building
- Knowledge of and/or interest in internet/web technologies and social media
- Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
- Ability to provide excellent customer service while multi-tasking
- The ability to learn new technology quickly and the ability to use multiple systems
- Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
- Working knowledge of MS Outlook, Excel, Word, and PowerPoint
**Key Attributes**:
- Display willingness to learn through openness to feedback and development
- Willing to Work on Site and Work at home
**Proximity Limitation & Requirements**:
- Preferably living within Metro Manila
- Within 60kms from Taguig City
This advertiser has chosen not to accept applicants from your region.
9
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