5,264 Customer Service Career jobs in the Philippines

We are an education company based in the US, dedicated to empowering the next generation for success in the realms of artificial intelligence (AI), big data, and Internet of Things (IoT) through comprehensive instruction in both software and hardware coding, big data analysis, and AI projects. With a global reach, we've educated thousands of students from various corners of the world.

We are currently seeking a proactive and detail-oriented individual to join our team as a full-time customer service representative with a focus on social media marketing. In this multifaceted role, you will be responsible for facilitating communication with parents and students regarding class scheduling, billing inquiries, and other customer service matters, primarily through email and SMS channels.

Additionally, you will play a key role in managing our social media presence, including interacting with followers, implementing social media marketing strategies to promote our programs and engage with our community effectively.

If you are passionate about customer service and have a knack for social media marketing, we'd love to hear from you

Requirements:

• Bachelor's degree
• 2+ years of experience in customer service or a related field.
• 1+ years of digital marketing experience
• Must be living in Manila
• Basic knowledge of any programming language.
• Strong attention to detail and methodical approach.
• Exceptional written communication skills for accurate email and SMS correspondence.
• Excellent English proficiency
• Proficient multitasker capable of thriving in a fast-paced environment.
• Quick learner with a knack for adapting to new technologies.
• Team player who proactively supports colleagues.
• Must have appropriate hardware (computer/laptop) and a reliable internet connection to work remotely and access necessary systems and tools.

Nice to have:

• Bachelor's Degree in IT, CS, Business, or a related field
• Knowledge of CRM softwares such as salesforce, zendesk, etc…
• Experience in community management and social media management
• Demonstrated ability to grow social media presence and engage with online communities

Job Type: Full-time

Pay: Php28, Php40,000.00 per month

Benefits:

• Pay raise
• Work from home

Application Deadline: 10/20/2025

Expected Start Date: 10/15/2025

Job Description:

Job Summary: As a Customer Service Representative at SunLoan, you will be the face of our company, delivering exceptional service and support to our customers. You will assist clients with inquiries regarding our loan products, address their concerns, and ensure a positive experience throughout their lending journey.

• Manage a high volume of incoming calls, chats, emails, and social media messages, responding promptly to customer inquiries about loan products, application processes, and account management.
• Resolve product or service issues by addressing customer complaints, determining causes, and providing effective solutions.
• Handle complaints professionally, offering appropriate alternatives within Service Level Agreements (SLAs).
• Build and maintain trust-based relationships through open and interactive communication, engaging customers to provide exceptional service.
• Document customer interactions, process accounts, and maintain accurate records in the CRM system.
• Manage policy changes and renewals effectively, offering accurate information about company policies and procedures as per FAQs and company resources.
• Target Achievement: Achieve personal and team targets for call and inquiry handling, going above and beyond to meet customer needs.

Qualifications:

• High school diploma or equivalent; a degree in finance, business, or a related field is a plus.
• At least one year experience in customer service, preferably in the financial services or lending industry.
• Proficiency in CRM software and Microsoft Office Suite.
• Must be willing to work in a start-up environment.
• Willingness to work a flexible and variable schedule.
• Strong communication skills, with the ability to convey information clearly and empathetically.
• Patient and able to handle customer complaints or misunderstandings effectively.

Deployment Location: One World Square, McKinley Hill, Taguig City

Job Type: Full-time

Benefits:

• Pay raise

Work Location: In person

Job Title: Customer Service Executive

Position Type: Full-time

Job Description:

We are looking for a proactive and customer-focused Customer Service Executive to provide 24x7 support in a rotational shift environment. The ideal candidate will be responsible for managing customer inquiries, resolving issues promptly, and ensuring a positive customer experience across all communication channels (phone, email, chat). This role requires flexibility, strong communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Handle inbound and outbound customer interactions professionally through phone, email, or chat.
• Provide accurate information and timely resolution to customer issues or escalate to the appropriate team.
• Document and track all interactions in CRM/ticketing systems with accuracy.
• Adhere to service level agreements (SLAs), quality standards, and company policies.
• Work in rotational shifts, including nights, weekends, and public holidays.
• Collaborate with internal teams to resolve complex customer queries.
• Stay updated with process changes, product knowledge, and company updates.
• Consistently achieve performance targets such as response time, resolution rate, and customer satisfaction.

Requirements:

• Bachelor's degree (preferred) or equivalent work experience.
• Previous experience in customer service, call center, or support role is an advantage.
• Excellent communication skills (verbal and written).
• Strong problem-solving abilities and attention to detail.
• Flexibility to work in a 24x7 rotational shift environment, including weekends and holidays.
• Ability to multitask, prioritize, and work under pressure.
• Familiarity with CRM/ticketing tools is a plus.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sexual orientation, gender identity, national origin, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

The ideal candidate loves helping people and proactively solving problems. We have an awesome product loved by thousands of businesses, and we need your help to resolve software inquiries from our small business owners. We are a small and dynamic team and you will be joining a team of representatives, and answer directly to our VP of Customer Success & Customer Support Team Lead.

Responsibilities

• Communicate with customers via phone, chat and email
• Provide knowledgeable answers to questions about our product
• Become an expert in our software
• Troubleshoot and resolve technical or account related issues, escalating complex cases to Engineering as needed
• Ability to work at a fast pace, completing upwards of 50 customer engagements per day

Qualifications

• You gain energy from connecting with and helping people
• Fluent English speaker with strong verbal, written, and interpersonal skills
• At least 1 - 3 years experience in a customer facing role
• Ability to multi-task, organize, and prioritize work
• Ability to quickly learn complex software products
• Comfort working remote
• Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

Learn More

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Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.

Date posted: September 16, 2025

Pay: ₱30,000.00 per month

Job description:

Job Title: Customer Service for Financial Account

Location: Onsite | Cebu City

Employment Type: Full-time

Job Overview:

We are hiring dedicated and detail-oriented Customer Service Representative for our Financial Services Account. In this role, you will assist customers with a variety of financial transactions, including money transfers, account support, and issue resolution. You'll be representing a trusted global financial service provider, ensuring safe, accurate, and high quality customer experiences.

This is a great opportunity to grow your career in the financial support industry while developing strong customer service and compliance skills.

Key Responsibilities:

Handle customer inquiries related to money transfers, account access, and transaction status

Guide customers through using financial services platforms (web/app)

Verify identities and ensure adherence to financial compliance protocols (KYC/AML)

Address concerns regarding delays, transaction fees, exchange rates, and account issues

Investigate and escalate potential fraud or disputes

Assist with transaction updates, cancellations, or refund requests

Maintain data privacy and provide professional, empathetic support

Qualifications:

At least 3 year of BPO experience, ideally supporting a financial, fintech, or remittance account

Strong English communication skills (both written and spoken)

Highly detail-oriented and process-driven

Comfortable handling sensitive financial data

Able to multitask and work efficiently under pressure

Willing to work on shifting schedules, weekends, and holidays

Familiarity with compliance standards (KYC, AML) is a plus

Education:

Minimum: High School Graduate (with relevant experience)

Preferred: College Level/Graduate

What We Offer:

Sign-on Bonus

Competitive base salary + night differential

Monthly performance incentives

HMO, government-mandated benefits

Comprehensive training

Clear career growth paths and internal promotion opportunities

Job Type: Full-time

Benefits:

Company Christmas gift

Health insurance

Opportunities for promotion

Paid training

Experience:

Financial Account Experience: 2 years (Preferred)

Language:

English (Preferred)

Work Location: In person

Customer Service Representative (CSR)

We're hiring enthusiastic individuals to join our team as CSRs No experience required—comprehensive training provided.

What We Offer:

• Full training and support
• Onsite work with full-time shifting schedule
• Inclusive and growth-oriented workplace
• Career advancement opportunities

Role Overview:

Provide customer support via phone, email, or chat, resolve inquiries with empathy, process service requests, and maintain accurate records.

Details:

• Hiring process: Virtual
• Work setup: Onsite
• Schedule: Full-time shifting

Qualifications:

• High school degree/GED, or higher. College experience is preferred
• Previous customer service experience will be preferred.
• Good mobile phone industry knowledge. Technical knowledge is a plus.
• Excellent communication and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
• Pleasant and clean looking, fluent in English and Filipino.
• Willing to assigned at SM Megamall
• Team Player.

Duties and responsibilities:

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical inquiries
• Obtain and evaluate all relevant information needed to resolve customer complaints
• Prepare product or service reports by collecting and analyzing customer
• information
• Handle customer complaints or concerns quickly and professionally to maintain
• good customer relationships and ensure repeat customers.
• Maintaining a positive, empathetic, and professional attitude toward customers at
• all times.
• Ensure that all CSR KPIs are attained and properly managed
• Follow communication procedures, guidelines and policies
• Ensure customer satisfaction and provide professional customer support.

Job Types: Full-time, Permanent

Pay: Php18,070.00 per month

Education:

• Bachelor's (Required)

Work Location: In person

Principal Functions & Responsibilities

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

Job Type: Full-time

Pay: Php17, Php24,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Do you have BPO Experience?

Work Location: In person

Expected Start Date: 09/08/2025

Company Description

VoIPTools is a software development company headquartered in the US with global operations, specializing in add-ons and custom solutions for 3CX. With a dedicated team across multiple countries, we provide innovative software, technical support, and customer service solutions to businesses worldwide.

Role Description

We are seeking a
full-time Graduate Fresher from the Philippines
to join our team as a
Customer Service Representative
. This is a remote/work-from-home role designed for enthusiastic graduates interested in building a career in customer service and technical support. The role focuses on assisting customers, handling inquiries, and providing high-quality support for our software solutions.

Qualifications

• Bachelor's degree in any discipline (IT, Computer Science, Business, or Communications preferred but not mandatory)
• Strong verbal and written English communication skills
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
• Willingness to work flexible shifts (including evening or night shifts, if required)
• Interest in learning technical tools and software products
• Fresh graduates are encouraged to apply; prior customer service or BPO experience is an advantage but not required

Job Responsibilities

1. Provide excellent customer service by responding to client inquiries via email, chat, and calls.
2. Assist customers with troubleshooting and resolving technical queries related to our software solutions.
3. Accurately document customer interactions and maintain records in the CRM system.
4. Coordinate with internal teams to ensure timely resolution of customer concerns.
5. Maintain confidentiality of sensitive customer and company information.
6. Continuously learn and improve technical knowledge to better support clients.

Required Knowledge and Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong written and verbal communication skills
• Effective listening and problem-solving abilities
• Ability to multitask and manage time effectively
• Willingness to learn technical aspects of VoIP and software products
• Positive attitude, patience, and customer-first mindset

Why Join Us

• Opportunity to build a career in customer service and technical support with a global software company
• Training and mentorship provided for fresh graduates
• Work-from-home flexibility with exposure to international clients
• Supportive and collaborative team culture