756 Customer Service Advisor Japanese 2025 jobs in the Philippines

**Job Summary**
We are seeking a Subject Matter Expert in Customer Service with a focus on Life and Annuity domain knowledge. The ideal candidate will have 3 to 6 years of experience and will work from our office during night shifts. This role does not require travel. The candidate will play a crucial role in enhancing customer satisfaction and operational efficiency.
**Responsibilities**
+ Provide expert guidance in customer service operations within the Life and Annuity domain to ensure high-quality service delivery.
+ Analyze customer inquiries and issues offering effective solutions that align with company policies and enhance customer satisfaction.
+ Collaborate with cross-functional teams to streamline processes and improve service efficiency.
+ Develop and implement strategies to optimize customer interactions and reduce response times.
+ Monitor and evaluate customer service performance metrics identifying areas for improvement.
+ Conduct training sessions for team members to enhance their understanding of the Life and Annuity domain.
+ Maintain up-to-date knowledge of industry trends and regulatory changes to ensure compliance and best practices.
+ Assist in the development of customer service policies and procedures that support the companys objectives.
+ Utilize data analytics to provide insights and recommendations for service improvements.
+ Handle escalated customer issues with professionalism and empathy ensuring timely resolution.
+ Contribute to the development of new service offerings that meet customer needs and drive business growth.
+ Support the implementation of new technologies and tools that enhance customer service capabilities.
+ Foster a customer-centric culture within the team promoting continuous improvement and innovation.
**Qualifications**
+ Possess in-depth knowledge of the Life and Annuity domain with proven experience in customer service roles.
+ Demonstrate strong analytical skills to assess and improve service processes.
+ Exhibit excellent communication skills both verbal and written to effectively interact with customers and team members.
+ Show proficiency in using customer service software and data analytics tools.
+ Have a track record of successfully managing customer relationships and resolving complex issues.
+ Display the ability to work effectively in a night shift environment maintaining high levels of productivity.
+ Be committed to continuous learning and staying updated with industry developments.
**Certifications Required**
Certified Customer Service Professional (CCSP) or equivalent certification in Life and Annuity domain.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a hybrid work model and rotational shifts you will have the opportunity to develop your skills in a supportive environment. Your contributions will directly impact our companys reputation and customer relationships driving success and growth.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues promptly.
+ Collaborate with team members to ensure a seamless customer experience across all touchpoints.
+ Utilize technical skills to troubleshoot and resolve customer service-related technical issues.
+ Maintain accurate records of customer interactions and transactions for future reference.
+ Communicate effectively with customers to understand their needs and provide appropriate solutions.
+ Implement feedback from customers to improve service delivery and enhance customer satisfaction.
+ Stay updated with product knowledge to provide accurate information to customers.
+ Participate in training sessions to continuously improve customer service skills and knowledge.
+ Adapt to rotational shifts to ensure customer service coverage at all times.
+ Contribute to team meetings by sharing insights and suggesting improvements to processes.
+ Support the development of customer service strategies to enhance overall customer experience.
+ Engage with customers through various channels including phone email and chat to provide assistance.
+ Foster positive relationships with customers to build trust and loyalty. Qualifications
+ Possess strong communication and interpersonal skills to effectively interact with customers.
+ Demonstrate problem-solving abilities to address and resolve customer issues efficiently.
+ Exhibit a customer-centric mindset with a focus on delivering high-quality service.
+ Show adaptability to work in a hybrid model and manage rotational shifts.
+ Have a basic understanding of customer service principles and practices.
+ Display a willingness to learn and grow within the customer service domain.
+ Prior experience in customer service is a plus but not mandatory.
**Certifications Required**
Certified Customer Service Professional (CCSP)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Description
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
**Knowledge & Skills Required**
**Communication Skills:**
+ Excellent communication skills (written and verbal)
+ Ability to communicate correctly and clearly with all customers
+ Excellent documentation skills
+ Good comprehension skills - ability to clearly understand and state the issues customers present
+ Ability to concentrate - follow customers issues without distraction to resolution
+ Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
+ Work successfully in a team environment as well as independently
**Computer Knowledge/Skills:**
+ Ability to use a desktop computer system
+ Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
+ Excellent typing skills
+ Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
+ Demonstrates an ability to successfully navigate websites
+ Demonstrates a proficient knowledge of email applications
+ Demonstrates an ability to learn in various media
+ Ability to successfully adapt to changes in the work environment
**Customer Focus:**
+ Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
+ Ability to empathize with and prioritize customer needs
+ Demonstrates interpersonal skills with a diverse customer base
+ Demonstrates conflict resolution, negotiation, and de-escalation skills
+ Demonstrates ownership to resolve challenging customer issues, escalating when necessary
+ Ability to determine customer needs and provide appropriate solutions
+ Maintain regular and reliable attendance, including the daily schedule as assigned
+ Flexible with the working schedule; may be expected to work weekends, holidays and events
+ Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
**Problem Solving Skills:**
+ Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
+ Ability to approach problems logically and rationally
+ Action oriented and self-disciplined
+ Organized and detail-oriented
+ Ability to quickly and effectively prioritize work time in various departments to meet business need
+ Ability to maintain composure in highly escalated situations
+ Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Basic Qualifications
**Qualifications Required**
Minimum qualifications:
Completed at least two years in college or Senior High Graduate; or
High school graduate (old curriculum) with at least one year call center/BPO experience
Less than two years in college with at least one year call center/BPO experience
**About Amazon.com**
_"Many of the problems we face have no textbook solution, and so we-happily-invent new ones." - Jeff Bezos_
Amazon.com - a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.
We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
**About the Customer Service Team**
Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.
Building on Amazon's global mission of being the 'Earth's most customer-centric company', the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, India, Australia and Canada. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.
Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.
_Amazon is an Equal Opportunity Employer_

**_What Customer Service Operations contributes to Cardinal Health_**
Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.
**_Qualifications_**
+ Bachelors degree or equivalent work experience
+ 3 years experience
+ Strong leadership skills
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations, or business support staff
+ Administers and executes policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact on work unit operations and customers
+ Frequently interacts with subordinates, customers and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**MAIN DUTIES**
**SERVICE LEVEL AND PRODUCTIVITY**
**1) Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:**
**Pricing and Availability**
**Purchase Order Entry**
**Order / Shipment Status**
**Product Lead Times**
**Call Back / Follow Up Call**
**Cross Reference**
**General Product Information**
**2) Provide professional and accurate solutions for customer concerns through implementing the following:**
**o Expedite Orders**
**o Invoice Corrections**
**o Return Goods Authorization / Direction**
**o Special Build and Drop Off Orders**
**o Tracking, correction and processing of missing, misread or incomplete purchase orders**
**o Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit**
**3) Manage efficient usage of production time and company resources through the following:**
**o Accuracy in Interaction Handling**
**o Maintaining productivity within acceptable transaction volume levels**
**ADDITIONAL FUNCTIONS**
**1) Attends training, workshop, seminar, and focus group discussions of the team**
**2) Work within defined Manila ComRes operational and employee goals by contributing to other projects, if needed.**
**JOB SPECIFICATIONS**
**EDUCATIONAL BACKGROUND**
**Graduate of any 4-year business or behavioral discipline course**
**Graduate of any engineering discipline course will also be considered**
**WORK EXPERIENCE OR TRAINING**
**At least two (2) years experience gained from interactive customer service and related functions**
**At least one (1) year experience gained from marketing, sales, supply chain, engineering, manufacturing and service-related business**
**Background in offshore service operations is an advantage**
**SKILLS AND ABILITIES**
**Customer Care**
**Ability to assume cross-trained function in the event of low utilization**
**Ability to assume back up functions in the event of skills and capacity constraints**
**Strong attention to detail and demonstrated time management skills**
**Strong problem solving and critical thinking skills**
**Excellent written and spoken communication skills in English. Ability to speak or write in another language is an advantage but not required, unless identified by the customer and support requirements.**
**Computer application skills such as MS Office Applications,** **Genesys Cloud,** **Oracle and other Business Systems and Tools**
**OTHER WORK CONDITIONS**
**Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.**
**Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.**
**COMPETENCY PROFILE**
**Analyze Issues**
**Drive for Results**
**Foster Teamwork**
**Build Relationships**
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

**Job Summary**
Join our dynamic team as a Customer Service Professional where you will leverage your skills in UiPath MS Office and Payer domain to enhance customer satisfaction. This hybrid role requires night shifts offering an opportunity to work with a global MNC. With a focus on delivering exceptional service you will play a crucial role in driving customer success and operational efficiency.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize UiPath to automate repetitive tasks enhancing productivity and accuracy.
+ Employ MS Office tools to manage and document customer interactions and data.
+ Collaborate with team members to ensure seamless service delivery and customer satisfaction.
+ Analyze customer feedback to identify trends and areas for improvement.
+ Implement process improvements to enhance service quality and efficiency.
+ Communicate effectively with customers to understand their needs and provide tailored solutions.
+ Maintain up-to-date knowledge of the Payer domain to offer informed assistance.
+ Support the team in achieving service level agreements and performance targets.
+ Monitor and report on service metrics to drive continuous improvement.
+ Adapt to the hybrid work model balancing remote and in-office responsibilities.
+ Contribute to a positive work environment by fostering teamwork and collaboration.
+ Ensure compliance with company policies and industry regulations. Qualifications
+ Demonstrate proficiency in UiPath for process automation.
+ Exhibit strong skills in MS Office for effective data management.
+ Possess foundational knowledge of the Payer domain.
+ Showcase excellent communication and problem-solving abilities.
+ Display a customer-centric approach with a focus on delivering quality service.
+ Adapt to night shifts and hybrid work settings.
+ Collaborate effectively within a team-oriented environment.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
**Responsibilities may include the following and other duties may be assigned:**
+ Achieve a comprehensive knowledge of Diabetes and all products that we support.
+ Communicate technical information to patients about our products including troubleshooting steps to resolve technical issues they experience.
+ Understand and identify customer needs and provide effective solutions for all customer enquiries received via phone or chat support
+ Document all product allegation, customer concerns and actions taken into CRM and internal systems
+ Maintain the company's values and reputation for providing exceptional customer service
**Required Knowledge and Experience:**
+ Completed at least 2 years in College, Vocational Diploma or Bachelor's Degree required
+ Minimum of one year of accumulated experience as a technical support or customer service representative
+ Has excellent oral and written English communication skills. Has the ability to clearly convey ideas and comprehensively document customer interaction details
+ Has excellent customer service mindset and a demonstrated track record in exceeding customer experience metrics
+ Demonstrates strong analytical skills and can be relied on to make critical to quality decisions that have ethical and/or legal implications
+ Has strong computer skills and is able to navigate office and product support tools and applications (e.g., Microsoft Word, Microsoft Outlook, Microsoft Excel, telephony applications and other cloud-based tools.)
+ Experience in AI and related technologies preferred but not required
+ Must be willing to accept stretched assignment role as assigned by Supervisor or Manager
+ Applicants must be willing to work in BGC, Taguig City (Hybrid)
+ Must be amenable to working shifting schedules
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
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Manulife Contact Center is looking for **Customer Service Representatives** who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.
**Position Responsibilities**
+ Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
+ Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
+ Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources
+ Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
+ Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats
**Required Qualifications:**
+ **EXPERIENCE:** Preferably with call center experience (international voice). Open to SHS, HS, or college undergraduate with at least 2 years of international voice account experience.
+ **EDUCATION:** Completed 2 years in College, Associate Degree, or Bachelor's Degree
+ **SCHEDULE:** Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
+ **HYBRID WORK ARRANGEMENT:** Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Mactan Newtown, Lapu-lapu City
**Preferred Qualifications:**
+ Excellent English communication skills (spoken and writing)
+ Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
+ Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
+ Minimum keyboarding skills of at least 35 words per minute
+ Ability to multi-task and navigate multiple applications at the same time.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**SERVICE LEVEL AND PRODUCTIVITY**
Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:
+ Pricing and Availability
+ Purchase Order Entry
+ Order / Shipment Status
+ Product Lead Times
+ Call Back / Follow Up Call
+ Cross Reference
+ General Product Information
Provide professional and accurate solutions for customer concerns through implementing the following:
o Expedite Orders
o Invoice Corrections
o Return Goods Authorization / Direction
o Special Build and Drop Off Orders
o Tracking, correction and processing of missing, misread or
incomplete purchase orders
o Customer complaints including, but not limited to, missed
shipments and incorrect drop-offs and requests for credit
3. Manage efficient usage of production time and company resources through the following:
o Accuracy in Interaction Handling
+ Maintaining productivity within acceptable transaction volume levels
Additional Functions:
Attends training, workshop, seminar, and focus group discussions of the team Work within defined Copeland Manila operational and employee goals by contributing to other projects, if needed.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.