1,698 Customer Retention jobs in the Philippines

Customer Retention Manager

General Trias, Cavite Seller's Hub

Posted 1 day ago

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Job Description

About the Role:
br>We’re looking for a Customer Retention Manager to lead and innovate our customer engagement and retention strategies in the e-commerce space. This role is perfect for someone who’s a seasoned leader, analytical, and passionate about driving repeat purchases through personalized and tech-enabled customer experiences.
Key Responsibilities:

Design, implement, and optimize customer retention programs with a focus on recurring purchase behavior.
Lead and coach a team to execute retention strategies and hit performance metrics.
Use and explore automation tools/systems to scale retention efforts.
Generate, analyze, and present sales and financial reports.
Improve the post-purchase experience to foster loyalty and satisfaction.
Track customer behavior, analyze insights, and make data-backed recommendations to improve retention rates.

Qualifications:

-Proven Sales Experience – preferably with a certificate or record of hitting sales quotas. < r>-Strong Background in B2C Customer Retention – with recurring/re-occurring purchases from a customer base. < r>-Leadership Experience – minimum of 3 years in a supervisory or managerial capacity. < r>-Reporting Skills – able to create and interpret both sales and financial reports. < r>-Tech-Savvy – capable of learning and applying automation tools; computer literate. < r>-Familiarity with automation and retention platforms/tools.
-Nice to Have (but not required):
-Hands-on experience with automation tools for task efficiency.
-Experience working with CRM integrations and digital retention tools

Location: 4th Floor, The Zhang Place, Brgy. Manggahan, General Trias City, Cavite

Seller’s Hub, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Customer Retention Specialist

National Capital Region, National Capital Region Caldwell Communications

Posted 15 days ago

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Job Description

WANT TO GET HIRED ASAP? GRAB OUR JOBS TODAY AND BE PRIORITIZED DURING THE PROCESS. LEARN MORE ABOUT OUR JOB VACANCIES BELOW.
br>
We are continuously looking for top talents to join our team. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care.

List of vacancies we have for you:
• Customer Service Representative < r>• Technical Support Representative < r>• Sales Representative < r>• Travel Associate < r>• Healthcare Specialist < r>• Financial Associate < r>• Telemarketer < r>• Non-Voice Agent (limited slots) < r>
Qualifications:
• Amenable to working onsite(office-based) < r>• Filipino Citizen, or hold relevant residence status < r>• 18 years old and above < r>• Completed High school (old or new curriculum) < r>• Good to excellent in verbal, listening, and communication skills. < r>• with BPO experience is a plus but NOT required < r>
Further details will be discussed during the interview. We have limited job offers available here! Grab our jobs today before it runs out!

APPLY NOW!
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Insurance Customer Retention Specialist

Baclaran, National Capital Region Telesys

Posted 3 days ago

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Job Description

Nature of Transaction: Voice
Education: High School Graduate (Old curriculum) / ALS Graduate/Sr High School Graduate br>Experience: 1 yr international voice BPO
Work Set-Up: Onsite
Shift Schedule: Night
PHP 18,000 - PHP 27,000
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Client Relations Associate

Makati, National Capital Region Kyoken Builders Group

Posted 22 days ago

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Job Description

We are looking for a Client Relations Associate who is confident, approachable, and highly motivated to handle full-cycle sales in the construction industry—from lead generation to contract closing and after-sales support.
br>Key Responsibilities:

Source and generate new client leads through various channels
Conduct client meetings and site visits to assess project needs
Propose construction solutions and prepare tailored quotations
Assist in negotiation and finalization of contracts
Coordinate closely with project teams for smooth implementation and turnover
Maintain long-term client relationships to drive repeat business and referrals
Qualifications:

Must have a very pleasing personality and strong interpersonal skills
Sales experience is an advantage, especially in construction, real estate, or similar fields
College graduate not required, but must be willing to attend online trainings
Must be organized, detail-oriented, and confident in handling clients professionally
Familiarity with basic construction processes and timelines is a plus
Compensation and Incentives:

Competitive Basic Pay:
Monthly salary ranging from PHP 35,000 to PHP 45,000, depending on qualifications and experience.

Performance-Based Bonus:
Earn up to PHP 200,000 per closed and successful contract, based on performance metrics and client satisfaction. This incentive rewards initiative, negotiation skills, and project success.

Employment Status and Benefits:
Upon regularization, employees will be entitled to standard benefits in accordance with the Labor Code of the Philippines, including:

13th month pay
SSS, PhilHealth, and Pag-IBIG contributions
Paid service incentive leave (SIL)
Government-mandated holidays
Opportunity for promotion and salary increase based on performance and tenure
Professional Growth:
Access to online trainings and skill development programs, especially designed to enhance your knowledge in sales strategy and construction industry fundamentals.

Supportive Work Culture:
Work with a team that values professionalism, initiative, and respect, while enjoying a flexible and goal-oriented environment.

Job Types: Full-time, Part-time, Temporary, Contract, Commission, Permanent

Contract length: 12 months

Expected hours: 20 – 40 per week < r>
Work Location: Remote
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Sales & Retention Customer Service

National Capital Region, National Capital Region J-K Network Services

Posted 17 days ago

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Job Description

Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.
br>Position: Customer Service Sales & Retention (Basic Salary + Allowances)
Company Industry: BPO Company
Location: McKinley, Taguig City
Salary Offer: Php23,000-Php30,000
Work Schedule: Graveyard Schedule
Work Set Up: Work Onsite

Benefits :
Government Mandated Benefits
Dental Allowance
Miscellaneous allowance
Medical Allowance
Provident Fund
Business Casual
Insurances

Job Requirements:
College Degree
At least 6 months to 1 year BPO experience handling sales and retention
Willing to work on a Graveyard Shift
Amenable to work onsite in McKinley, Taguig
Can start as soon as possible

Job Responsibilities:
Support client retention and contract renewals in line with corporate goals.
Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.
Act as the main point of contact for internal sales teams and customers
Handle billing concerns and account-related questions
Guarantee a seamless and satisfying consumer experience
Keep up-to-date data in CRM systems and accurately record all customer interactions
Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements
Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process: (Online Interview)
Initial Interview
Second Interview
Final Interview
Job Offer
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Newbie Account - Client Relations Associate - Nonvoice

National Capital Region, National Capital Region Caldwell Communications

Posted 20 days ago

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Job Description

Are you thrilled about delivering outstanding customer service? We're looking for a vibrant Customer Service Associate to join our team.
br>If you’re a college graduate in Finance, Accounting, Entrepreneurship, or Marketing, and excited to learn even without prior call center experience, this opportunity is for you! < r>
Your Key Responsibilities
- Handle non-voice support for clients in shipping and logistics with speed and accuracy
- Help customers track deliveries, solve concerns, and provide clear updates
- Keep records organized and follow company processes closely

Needed Qualifications
- College graduate in Finance, Accounting, Entrepreneurship, or Marketing
- Willing to work onsite in shifting schedules

Perks You'll Enjoy
* Earn PHP 16,000 – PHP 18,000 < r>* HMO, paid training, and government benefits
* 13th month pay and growth opportunities

Ready to Elevate Your Career?
If you're a dedicated professional ready for a new challenge, we invite you to be part of our team. Hit the ""Apply Now"" button.

Join us in creating exceptional experiences for our clients. Let’s make a difference together!
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Customer Success Manager (Retention) Temp Wfh

MicroSourcing

Posted today

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Job Description

**Requirements**:

- Conduct product webinars for customers, answer their questions during these live online sessions

2+ years of work experience in a customer ­facing role (Customer Success, Relationship Management, Account Management, or similar role)Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way. Experience with Excel and/or Google Spreadsheets. Willing to work in a night shift schedule on a temp WFH set-up
Office location: Eastwood Libis, QC
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Customer Service Sales & Retention (Basic Salary + Allowances)

Taguig, National Capital Region J-K Network Services

Posted 21 days ago

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Job Description

Client Profile: This company was founded in 1976. One of the fastest growing IT company not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.
br>Position: Customer Service Representative - Sales
Company Industry: BPO Company
Location: McKinley, Taguig City
Salary Offer: Php23,000-Php30,000
Work Schedule: Graveyard Schedule
Work Set Up: Work Onsite

Benefits :
Government Mandated Benefits
Dental Allowance
Miscellaneous allowance
Medical Allowance
Provident Fund
Business Casual
Insurances

Job Requirements:
College Degree
At least 6 months to 1 year BPO experience handling sales and retention
Willing to work on a Graveyard Shift
Amenable to work onsite in McKinley, Taguig
Can start as soon as possible

Job Responsibilities:
Support client retention and contract renewals in line with corporate goals.
Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.
Act as the main point of contact for internal sales teams and customers
Handle billing concerns and account-related questions
Guarantee a seamless and satisfying consumer experience
Keep up-to-date data in CRM systems and accurately record all customer interactions
Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements
Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process: (Online Interview)
Initial Interview
Second Interview
Final Interview
Job Offer
This advertiser has chosen not to accept applicants from your region.

Customer Service Sales & Retention (Basic Salary + Allowances)

Taguig, National Capital Region J-K Network Services

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

Client Profile: This company was founded in 1976. One of the fastest growing IT company not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.
br>Position: Customer Service Representative - Sales
Company Industry: BPO Company
Location: McKinley, Taguig City
Salary Offer: Php23,000-Php30,000
Work Schedule: Graveyard Schedule
Work Set Up: Work Onsite

Benefits :
Government Mandated Benefits
Dental Allowance
Miscellaneous allowance
Medical Allowance
Provident Fund
Business Casual
Insurances

Job Requirements:
College Degree
At least 6 months to 1 year BPO experience handling sales and retention
Willing to work on a Graveyard Shift
Amenable to work onsite in McKinley, Taguig
Can start as soon as possible

Job Responsibilities:
Support client retention and contract renewals in line with corporate goals.
Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.
Act as the main point of contact for internal sales teams and customers
Handle billing concerns and account-related questions
Guarantee a seamless and satisfying consumer experience
Keep up-to-date data in CRM systems and accurately record all customer interactions
Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements
Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process: (Online Interview)
Initial Interview
Second Interview
Final Interview
Job Offer
This advertiser has chosen not to accept applicants from your region.

Amazon Account Management

Cebu, Cebu DRM Inc.

Posted 5 days ago

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Job Description

JOB TYPE: Full-time
WORK LOCATION: Cebu br>WORK SCHEDULE: Night shift

JOB DESCRIPTION:
We are looking for a results-driven professional who is passionate about navigating the intricacies of Amazon Seller
Central and maximizing market performance. The ideal candidate must utilize your expertise in Amazon’s < r>ecosystem and marketplace dynamics to optimize product listings, drive sales, and maximize profitability.

QUALIFICATIONS:
● Oversee and manage accounts for multiple regional marketplaces. < r>● Develop and implement strategies to optimize product listings, enhance visibility, and drive sales on < r>Amazon platforms.
● Coordinate and collaborate with external partners, such as Amazon Seller Support and agencies, to ensure < r>smooth operations and resolve issues promptly.
● Analyze and interpret data to drive informed decisions and achieve sales targets across all Amazon < r>marketplaces.
● Stay up-to-date with Amazon policies, trends, and best practices to ensure compliance and competitive < r>positioning in the online marketplace.
● Utilize Amazon-specific tools and software for efficient account management and to enhance operational < r>effectiveness.
● Collaborate with cross-functional teams to align Amazon strategies with company goals and initiatives. < r>● Conduct regular performance analysis, derive insights, and make recommendations for continuous < r>improvement.
● Monitor and address customer feedback, product reviews, and ratings to maintain a positive brand image < r>and customer satisfaction.
● Implement strong inventory management practices to ensure adequate stock levels and minimize < r>fulfillment issues.
● Drive promotional and advertising strategies to increase product awareness, traffic, and sales on the < r>Amazon platform.
● Stay informed about industry trends and the competitive landscape to identify new growth opportunities < r>and potential areas of improvement.

ESSENTIAL REQUIREMENTS:
● Bachelor’s degree in business administration, management, or a related field.
● In-depth knowledge of Amazon-specific tools and software for account management and optimization. < r>● Strong analytical skills with the ability to interpret data and derive actionable insights. < r>● Excellent communication and relationship management skills < r>● Solid understanding of eCommerce trends, algorithms, and best practices, particularly within the Amazon < r>ecosystem.
● Leadership potential with the ability to collaborate with cross-functional teams.
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