6,211 Customer Retention jobs in the Philippines

: PHILIPPINES-PHILIPPINES-MAKATI CITY

:  AXA Philippines Life and General Insurance

: Regular

: Day Job

: Full-time

The role will be responsible for:

• Initiates outbound callout to customers requesting for Full/Partial withdrawals

• Attends to customer's queries during outbound calls 

• Provides alternative solutions to customers instead of surrendering their policies

• Assisting policy owners with after-sales requests, if necessary

• Inform clients on TAT, processes, compliance documents, and pending requirements, if applicable

· College graduate

· Any 4-year course; preferably a Business Degree

· Minimum of 2-year experience in a Life Insurance Industry, Customer Service, Financial or related field

· Has experience using multiple/non-traditional channels in customer servicing  (outbound call outs, chat, etc.) 

· Passionate for Customer Focus

· Excellent interpersonal and negotiating skills/ effective communicator.

· Preferably knowledgeable in Life Insurance and VUL products and processes

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

Please visit for more information.

Principal Accountabilities

• Assist with customer retention, interest rate reviews, and hardship loan conversions.
• Handle loan adjustments, refunds, and ensure compliance with company policies.
• Respond to customer queries, resolve disputes, and prepare retention communications.
• Collaborate with teams, escalate issues, and support business operations as needed.

Qualifications

• Communicates clearly and builds strong relationships with clients and stakeholders.
• Delivers high-quality service under pressure with professionalism and flexibility.
• Manages tasks efficiently with strong planning and attention to detail.
• Uses Microsoft Office tools effectively and applies analytical thinking to share insights and support team learning.

Location: BGC, Taguig

Work Setup: Full Onsite

Work Schedule: Day Shift | Monday to Friday

Role Overview

The position will be responsible for leading key initiatives within the organization's consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate will possess strong expertise in loyalty strategies, a deep understanding of consumer behavior, with proven track record in developing and scaling effective customer loyalty programs and a value-driven customer experience that fosters long-term brand loyalty.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related discipline.
• Minimum of 3 years of experience in program or project management.
• Strong analytical capabilities with the ability to turn data into strategic insights.
• Proven project management skills, with experience handling multiple initiatives concurrently.
• Familiarity with CRM tools and loyalty program technologies.
• Excellent communication and interpersonal skills.
• Solid grasp of consumer behavior and best practices in loyalty program design.
• Demonstrated leadership in guiding teams and fostering a customer-focused culture to ensure program success.

Responsibilities

• Oversee and optimize the customer point-based loyalty system, ensuring timely enhancements and improvements.
• Manage and maintain the user interface and experience of the loyalty program website.
• Lead daily operations of the loyalty program, including reward tracking, customer segmentation, and development of personalized incentives.
• Continuously improve the customer experience by identifying ways to increase engagement, retention, and satisfaction through loyalty efforts.
• Administer the loyalty program budget while ensuring financial efficiency and impact.
• Collaborate with external partners and vendors to expand program offerings and ensure smooth execution of initiatives.
• Collect and utilize customer feedback to refine and upgrade the loyalty program.
• Keep abreast of industry trends and emerging practices in loyalty and retention to drive program innovation.
• Promote awareness of the loyalty program across multiple platforms, including social media, and effectively communicate its perks and benefits to customers.

Job Type: Full-time

Pay: From Php70,000.00 per month

Work Location: In person

Key Responsibilities:

• Customer Engagement : Directly interacting with customers via phone, email, or other channels to understand their needs and concerns.
• Problem Solving : Identifying and resolving issues that may lead to customer churn.
• Data Analysis : Analyzing customer behavior, feedback, and churn patterns to identify areas for improvement.
• Strategy Development : Developing and implementing retention strategies to improve customer satisfaction and loyalty.
• Communication : Clearly communicating with customers, internal teams, and stakeholders

Qualifications:

• 2–3+ years of BPO experience, preferably with Escalations or Retention experience
• Excellent communication and interpersonal skills : Strong ability to connect with customers and build rapport.
• Problem-solving skills : Ability to identify and resolve customer issues effectively.
• Customer service experience : Previous experience in customer service or call center roles.
• Understanding of customer retention strategies : Familiarity with best practices and techniques for retaining customers.
• Technical skills : Proficiency in CRM and other relevant software.

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Email Address:
• Notice Period:
• Current and Expected Salary:

Education:

• Junior High School (Preferred)

Experience:

• Customer retention: 1 year (Preferred)

Work Location: In person

About the role

Are you a customer service superstar with a knack for building strong client relationships? We're looking for an exceptional Customer Retention Specialist to join our growing team at iOPEX Technologies Philippines Inc. This full-time role is based in Taguig City, Metro Manila and offers uncapped monthly commission potential up to 50,000 PHP.

What you'll be doing

• Provide exceptional customer service and support to our valued clients
• Identify at-risk customers and proactively engage them to understand and address their concerns
• Negotiate and implement creative retention solutions to prevent customer churn
• Consistently meet and exceed key performance indicators (KPIs) for customer retention
• Maintain detailed records of all customer interactions and retention activities
• Collaborate with cross-functional teams to enhance the overall customer experience
• Continuously seek opportunities to improve customer retention processes and strategies

What we're looking for

• Minimum of 1 year of experience in a customer service or call centre role
• Exceptional communication and interpersonal skills, with the ability to build rapport and empathise with customers
• Strong negotiation and problem-solving abilities to effectively resolve customer issues
• Proficiency in using customer relationship management (CRM) systems
• Ability to work efficiently in a fast-paced, target-driven environment
• Commitment to delivering a consistently high level of customer service
• Fluency in both English and Filipino

What we offer

At iOPEX Technologies Philippines Inc., we are dedicated to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you'll enjoy the following benefits:

• Uncapped monthly commission potential up to 50,000 PHP
• Comprehensive health and wellness benefits, including medical and dental coverage
• Opportunities for career advancement and professional development
• Flexible work arrangements to maintain a healthy work-life balance
• Team-building activities and social events to foster a strong company culture

About us

iOPEX Technologies Philippines Inc. is a leading provider of business process outsourcing (BPO) and information technology (IT) services. We are committed to delivering innovative solutions that drive business growth and success for our clients. With a talented and dedicated team, we strive to create a positive and inclusive work environment that empowers our employees to thrive and excel.

Apply now to become our next Customer Retention Specialist and be a part of our dynamic team

• MAKATI CITY, PH, 999
• Others
• YN

Responsible for leading and developing a team of CRS's to drive customer advocacy while meeting productivity and service level requirements. Achieves this by being available, reliable and attentive for their CRS's and customers.

Priorities and Leadership:

• Role model of AXA values and core attitudes
• Be Available, Reliable and Attentive to CRSs and customers
• Integrate and drive Customer Retention's best practices into daily work practices.

o Customer Advocacy: support agents with escalations call-backs, complaints, ICF etc.

o Employee development, retention & engagement.

o Productivity improvement.

• Develop and maintain strong working relationships with Management Team, peers, relevant support groups and internal partners.

CRS support and development:

• Coaching preparation including call listening, review performance data daily, review customer feedback, etc

• Coaching

• Performance reviews
• Ad hoc feedback / support
• Team huddle
• Team meeting
• Side-by-side monitoring

• Performance analysis

• Training/ Onboarding sessions

• Call listening / review

• Call escalations

• Call-backs and follow-ups

• Monthly/ Daily Report submissions

• Customer process improvement / customer insights development

• Develop weekly KPI improvement goal / plan for the team

• Ensure addresses root cause and includes actions

• College graduate

• Any 4-year course; preferably a Business Degree or related course
• Minimum of 4-year experience in Life Insurance Industry, Customer Service, Financial or related field
• Has experience using multiple/non-traditional channels in customer servicing (outbound call outs, chat, etc.)
• Passionate for Customer Focus
• Excellent Leadership and interpersonal skills/ effective communicator.
• Preferably knowledgeable in Life Insurance and VUL products and processes

Please visit for more information.

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

• MAKATI CITY, PH, 999
• Others
• YG

The role will be responsible for:

• Initiates outbound callout to customers requesting for Full/Partial withdrawals
• Attends to customer's queries during outbound calls
• Provides alternative solutions to customers instead of surrendering their policies
• Assisting policy owners with after-sales requests, if necessary
• Inform clients on TAT, processes, compliance documents, and pending requirements, if applicable
• College graduate
• Any 4-year course; preferably a Business Degree or related course
• Minimum of 2-year experience in a Life Insurance Industry, Customer Service, Financial or related field
• Has experience using multiple/non-traditional channels in customer servicing (outbound call outs, chat, etc.)
• Passionate for Customer Focus
• Excellent interpersonal and negotiating skills/ effective communicator.
• Preferably knowledgeable in Life Insurance and VUL products and processes

Please visit for more information.

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

: PHILIPPINES-PHILIPPINES-MAKATI CITY

:  AXA Philippines Life and General Insurance

: Regular

: Day Job

: Full-time

Responsible for leading and developing a team of  CRS's to drive customer advocacy while meeting productivity and service level requirements. Achieves this by being available, reliable and attentive for their CRS's and customers.

Priorities and Leadership:

Role model of AXA values and core attitudes

Be Available, Reliable and Attentive to CRSs and customers

Integrate and drive Customer Retention's best practices into daily work practices.

o Customer Advocacy: support agents with escalations call-backs, complaints, ICF etc.

o Employee development, retention & engagement.

o Productivity improvement.

• Develop and maintain strong working relationships with Management Team, peers, relevant support groups and internal partners.

CRS support and development:

• Coaching preparation including call listening, review performance data daily, review customer feedback, etc

• Coaching

• Performance reviews

• Ad hoc feedback / support

• Team huddle

• Team meeting

• Side-by-side monitoring

• Performance analysis

• Training/ Onboarding sessions

• Call listening / review

• Call escalations

• Call-backs and follow-ups

• Monthly/ Daily Report submissions

• Customer process improvement / customer insights development

• Develop weekly KPI improvement goal / plan for the team

• Ensure addresses root cause and includes actions

· College graduate

· Any 4-year course; preferably a Business Degree or related course

· Minimum of 4-year experience in Life Insurance Industry, Customer Service, Financial or related field

· Has experience using multiple/non-traditional channels in customer servicing  (outbound call outs, chat, etc.) 

· Passionate for Customer Focus

· Excellent Leadership and interpersonal skills/ effective communicator.

· Preferably knowledgeable in Life Insurance and VUL products and processes

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

Please visit for more information.

• Job Purpose: The Happy Customer Retention is responsible for ensuring quality new recruits and collection of payments from dealer accounts, and negotiation for delinquent accounts, as necessary.
• Duties and Responsibilities
• Performs assessment for new dealers and approves all submitted requirements to ensure credit worthiness.
• Receives cash/check payments for advance, on-time and overdue.
• Issues Collection Receipts for payments for advance, on-time and overdue.
• Checks and monitors maturing and delinquent accounts.
• Attends daily morning calls and reports the current activities, programs, overdue and maturing accounts for the day.
• Conducts cadence meeting with Great Life Executives (GLE) every 1 st day of the month and 3 rd week of the month.
• Deposits daily to PCDSI bank account the collection from the previous day every morning and afternoon if there are heavy collections.
• Monitors and ensures achievement of the required Collection Efficiency Rate (CER) of Core and Expansion branches and CER for the new recruits within the given grace period and overdue recovery.
• Generates Monthly Total Maturing Report (1 st day of the month covering the succeeding month).
• Performs a daily cash count at the end of the day before endorsement to Happy Customer Supervisor. Registers daily in the logbook the cash collection to be kept in the vault.
• Prepares Daily Collection Daily Analysis (DCDA) report for Happy Customer Supervisor validation.
• Uploads validated deposit slip and DCDA Report for submission to Treasury and Credit and Collection Regional Head.
• Conducts Heart-to-Heart (H2H) calls focusing on overdue (dealers with highest overdue in pesos value) and maturing accounts (call GLE, GLD and GLM).
• Sends SMS to the dealers to collect payments (before and after due date).
• Prepares and serves Statement of Account to the dealers before their due date.
  Prepares and sends reminder/demand letters to dealers with overdue account ( 61 days overdue).- Maintains a file of collection-related documents for easy access and timely preparation and submission of required reports.
• Performs field collection as needed.