540 Customer Relations jobs in the Philippines

must be a graduate of any 4-year course
- work experience is not required but an advantage-preferably in Customer Service
- Has interpersonal, communication & teamwork skills, flexible, and can handle pressure to meet deadlines.
- Patient, Responsible, Hones, Creative, has initiative to help others, punctual & willing to learn and adjust.

**Job Types**: Full-time, Permanent, Fresh graduate

Schedule:

- 8 hour shift

A team player and able to work in a fast-paced environment.
- Proactive, self-motivated and keen to learn.
- Previous customer care experience preferred.
- Good communication and interpersonal skills.
- Handle incoming walk-in customers, phone calls, appointments and messages.
- Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
- Build rapport and establish good relationships with customers to ensure customer retention.
- Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
- Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.

**Salary**: From Php20,000.00 per month

**Benefits**:

- Company events
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

COVID-19 considerations:
All applicants must wear a mask.

Ability to commute/relocate:

- Davao City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Relations: 2 years (preferred)

Neat & clean (hygienic)

At least college level

Understands the basic principles of retail selling

Good command of English language

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)

Neat & clean (hygienic)

At least college level

Understands the basic principles of retail selling

Good command of English language

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- San Fernando, Pampanga: Reliably commute or planning to relocate before starting work (required)

Neat & clean (hygienic)

At least college level

Understands the basic principles of retail selling

Good command of English language

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships.Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings.Manage accounts from the turnover of signed Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to the final delivery of the property title in the vecino's name.Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.Provide quarterly updates on project progress to vecinos.Act as a liaison between vecinos and internal teams to resolve any issues efficiently.Ensure all communications comply with company standards, procedures, guidelines, and policies.Maintain accurate and up-to-date records in databases, goal trackers, and other monitoring systems for improved team efficiency and evaluation.Submit reports to the Team Lead as required. Collection Support: Collaborate with the collection support group to ensure annual collection targets are met.Facilitate communication between vecinos and the collection support group regarding their bank loan application status.Proactively identify and reach out to accounts with delinquent payments, unresponsiveness, or non-compliance with requirements.Requirements

Qualifications

Bachelor's degree in Business Administration, Customer Service, or a related field (preferred)Minimum of 1 year of experience in customer service or account managementExcellent communication, interpersonal, and relationship-building skillsStrong problem-solving and conflict resolution skillsHighly organized and detail-oriented with a commitment to accuracyProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Ability to work independently and as part of a teamPositive attitude and a passion for providing exceptional customer service

Why Join Us

At this leading developer, you will have the opportunity to make a positive impact on people's lives by ensuring a smooth and positive experience for homeowners. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.

To view other vacancies we have, please check our website (

and follow us on our social media accounts -

LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - 

Requirements:

- Good written and verbal communication;
- Proficient in Microsoft Officer i.e. Excel, Word, Powerpoint Presentation, Outlook
- Preferably 5 yrs. managerial work experience specializing in Customer Services and Human Relations preferably in any industry;
- Good management and interpersonal skills, both internally and externally
- With good customer focus orientation
- Results oriented / With Sense of Urgency
- Highly Organized / Systematic
- Coaching & mentorship ability is a plus

JOB DESCRIPTION:

- To manage and monitor the Customer Services Team to ensure the Service Level Standards (SLS) are being followed and are being met or complied with accordingly.
- To establish good rapport with the people in the organization and understand growth targets of the company.
- To monitor and report progress of the company’s Service Level Standards (SLS) including highlighting risks, delays, and opportunities to the President & Managing Director.
- To analyze performance activities and documented resolutions, identify problem areas and devise and deliver solutions to enhance quality of customer service and to prevent future problems.
- To provide timely feedback/reportorials to top management regarding overall performance of Customer Service Team.
- To be responsible for the proper clients-related documentations handling together with the team including archiving / storage in compliance to the Data Privacy Law.
- To discharge the following functions as Human Resources/Relations Manager
- To report directly to the President & Managing Director.

**Salary**: Php55,000.00 - Php65,000.00 per month

Schedule:

- 10 hour shift
- 8 hour shift

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

**Why MultiplyMii?**

MultiplyMii’s mission is to empower small/medium businesses around the world to build high-performing, work-from-home Filipino teams.

We want to revolutionize the transactional, task-based nature of the BPO industry. We firmly believe that when provided the opportunity to leverage their unique skill set and experience, Filipino talent will rise to the challenge and demonstrate their exciting potential.

Covid-19 has changed the way we work forever. MultiplyMii envisions a world in which working with remote, work-from-home talent from the Philippines is the exact same experience as working with local, work-from-home talent, only a 15-minute drive away.

The purpose of the Client Success department is to work with both the clients and Multipliers to make this vision a reality, breaking through all barriers whether they be professional, cultural, or operational.

This role is suited for resourceful, ambitious leaders who never say _“that’s not my job”_. You will be stepping into a start-up environment that demands innovation, independence, and an eagerness to grow.

**Mission**

Develops the new world of outsourcing by building and implementing an Account Management solution, which supports both the Client and Filipino talent in maintaining a prosperous working relationship.

**Outcomes**
- **Performance Accountability**:

- Oversees the end-to-end performance of the Account Management function, ensuring they reach and exceed their retention and growth metrics. Works backward from company goals to set relevant, attainable targets and rocks for the team.
- **Solution Design**:

- Designs and continuously improves the Account Management Solution to build a streamlined workflow that delivers results. Regularly gathers feedback from Clients, Multipliers and Account Managers to iterate the solution, further empowering clients to successfully work with their Filipino talent.
- **Team Management**:

- Effectively leads the Account Management Team on a day-to-day basis across all regions, determining the communication methods and meeting cadences to optimize results. Leverages technology platforms to maintain visibility and control over performance without micromanaging. Ensures that the team is correctly structured to reach their goals, from a people and process perspective.
- **Upskilling**:

- Fosters a culture of continuous improvement by facilitating internal learning sessions on a diverse range of topics, that assist the Account Managers in delivering results. Ensures that the team is equipped to deliver a consistent, professional, and confident implementation of the Account Management solution.
- **Scalability Readiness** - Constantly tinkers with the Account Management service to make it more scale-proof, with a focus on increasing the profitability of the company. Implements creative solutions, including internally built technology, to increase efficiency without compromising on quality.
- **Client Growth**:

- Implements intelligent tactics and techniques into our solution that promote Client growth, increasing the lifetime value of a Client.
- **Cross-Departmental Collaboration**:

- Works collaboratively with related teams and departments to develop a seamless Client Experience. Leverages the high interface with Clients & Multipliers to provide candid, constructive feedback to other departments, improving the overall effectiveness of the MultiplyMii solution.

**Competencies**
- **Solution Design** - Can creatively conceptualize the solution to a big problem, and translate it into a scalable, repeatable process that can be delegated and rolled out at volume. Able to iterate frequently based on feedback from stakeholders, and execute improvements quickly and clearly.
- **Executive Management**:

- Delinieates the overarching goals of the business to identify departmental targets, metrics, and rocks, balancing budgetary considerations to build a roadmap to success. Demonstrates the ability to approach complex situations with confidence, breaking down large problems into step-by-step solutions for themselves and others.
- **Leadership**:

- Is a proven Multiplier that fosters a challenging, innovative, and productive environment, developing leaders and inspiring the team to get the most out of themselves.
- **Recruitment**:

- Can define and identify an A+ Player for multiple roles, and sell them on the mission and vision of the company.
- **Client Facing Skills** - Can confidently build interpersonal relationships with international clients and intuitively understand their business needs. Is confident in pushing back at a Client when necessary to help them achieve their goals.
- **Cultural Influence** - Radiates optimism and enthusiasm that motivates all those around them to excel in their performance, and demonstrates the ability to influence others positively.
- **Resourceful and Independent**:

- Does not require a rigid system or procedure to achieve results, excited by the

**Why MultiplyMii?**

MultiplyMii’s mission is to empower small/medium businesses around the world to build high-performing, work-from-home Filipino teams.

We want to revolutionize the transactional, task-based nature of the BPO industry. We firmly believe that when provided the opportunity to leverage their unique skill set and experience, Filipino talent will rise to the challenge and demonstrate their exciting potential.

Covid-19 has changed the way we work forever. MultiplyMii envisions a world in which working with remote, work-from-home talent from the Philippines is the exact same experience as working with local, work-from-home talent, only a 15-minute drive away.

The purpose of the Client Success department is to work with both the clients and Multipliers to make this vision a reality, breaking through all barriers whether they be professional, cultural, or operational.

This role is suited for resourceful, ambitious leaders who never say _“that’s not my job”_. You will be stepping into a start-up environment that demands innovation, independence, and an eagerness to grow.

**Mission**

Develops the new world of outsourcing by building and implementing an Account Management solution, which supports both the Client and Filipino talent in maintaining a prosperous working relationship.

**Outcomes**
- **Performance Accountability**:

- Oversees the end-to-end performance of the Account Management function, ensuring they reach and exceed their retention and growth metrics. Works backward from company goals to set relevant, attainable targets and rocks for the team.
- **Solution Design**:

- Designs and continuously improves the Account Management Solution to build a streamlined workflow that delivers results. Regularly gathers feedback from Clients, Multipliers and Account Managers to iterate the solution, further empowering clients to successfully work with their Filipino talent.
- **Team Management**:

- Effectively leads the Account Management Team on a day-to-day basis across all regions, determining the communication methods and meeting cadences to optimize results. Leverages technology platforms to maintain visibility and control over performance without micromanaging. Ensures that the team is correctly structured to reach their goals, from a people and process perspective.
- **Upskilling**:

- Fosters a culture of continuous improvement by facilitating internal learning sessions on a diverse range of topics, that assist the Account Managers in delivering results. Ensures that the team is equipped to deliver a consistent, professional, and confident implementation of the Account Management solution.
- **Scalability Readiness** - Constantly tinkers with the Account Management service to make it more scale-proof, with a focus on increasing the profitability of the company. Implements creative solutions, including internally built technology, to increase efficiency without compromising on quality.
- **Client Growth**:

- Implements intelligent tactics and techniques into our solution that promote Client growth, increasing the lifetime value of a Client.
- **Cross-Departmental Collaboration**:

- Works collaboratively with related teams and departments to develop a seamless Client Experience. Leverages the high interface with Clients & Multipliers to provide candid, constructive feedback to other departments, improving the overall effectiveness of the MultiplyMii solution.

**Competencies**
- **Solution Design** - Can creatively conceptualize the solution to a big problem, and translate it into a scalable, repeatable process that can be delegated and rolled out at volume. Able to iterate frequently based on feedback from stakeholders, and execute improvements quickly and clearly.
- **Executive Management**:

- Delinieates the overarching goals of the business to identify departmental targets, metrics, and rocks, balancing budgetary considerations to build a roadmap to success. Demonstrates the ability to approach complex situations with confidence, breaking down large problems into step-by-step solutions for themselves and others.
- **Leadership**:

- Is a proven Multiplier that fosters a challenging, innovative, and productive environment, developing leaders and inspiring the team to get the most out of themselves.
- **Recruitment**:

- Can define and identify an A+ Player for multiple roles, and sell them on the mission and vision of the company.
- **Client Facing Skills** - Can confidently build interpersonal relationships with international clients and intuitively understand their business needs. Is confident in pushing back at a Client when necessary to help them achieve their goals.
- **Cultural Influence** - Radiates optimism and enthusiasm that motivates all those around them to excel in their performance, and demonstrates the ability to influence others positively.
- **Resourceful and Independent**:

- Does not require a rigid system or procedure to achieve results, excited by the