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Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support.

Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally using provided scripts.
• Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).
• Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.
• Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.
• Maintain accurate records of customer interactions in the CRM.
• Deliver customer service in a professional and empathetic manner.

Key Requirements:

• Excellent English communication skills (speaking and writing).
• Strong interpersonal and active listening skills.
• Ability to follow structured scripts and processes.
• Computer literate with basic CRM or data entry experience.
• Detail-oriented with strong organizational skills.
• Critical thinking and problem-solving skills.
• Previous customer service or sales experience preferred.
• HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

• Confidence in handling both presales and service-related calls.
• Ability to quickly adapt and learn new systems, tools, and flowcharts.
• Strong judgment in assessing customer needs and prioritizing next steps.
• Professional, customer-oriented demeanor.

Are you a customer service pro with the skills to manage inquiries across multiple platforms? We're looking for a dedicated and customer-focused superstar fluent in Mandarin to join our team of Customer Ticket, Phone, & Chat Support Mods

In this dynamic role, you'll be the friendly voice, the helpful text, and the problem-solving expert, connecting with customers via phone, chat, and our ticketing system.

Your mission? To deliver top-tier support, ensure every interaction leaves a positive impression, and maintain high levels of customer satisfaction. If you're passionate about making a difference, this role is for you

Commitment:

10 hours per week

9 months

Operation Hours:

6am - 2pm Friday

6am - 10pm Saturday

6am - 10pm Sunday

6am - 10pm Monday

Orientation Begins:

To be discussed.

Language:

Mandarin/English

What We Are Looking For:

Fluent in Mandarin/English

• Experienced in Calls, Chats and emails.
• Friendly and understanding
• Good at explaining technical jargon in layman's terms
• Very strong critical thinking skills
• Good communication skills and being collaborative
• Good culture fit and attitude
• There's a tight knit team of agents in HQ who the mods should fit in well with

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Duties and Responsibilities

·    Rapidly learn the basics of the client software, enabling you to resolve customer queries.

·    Provide a friendly and helpful service to customers when they contact Enable.

·    Triage incoming customer requests, with support from the rest of the team.

·    Solve our customers' problems and assist them in using the Enable software.

·    Maintain an understanding of open support queries and escalate issues to peers as and when required.

·    Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

Knowledge, Skills, and Abilities (KSAs)

·    Proficient problem-solving skills.

·    Verbal and written communication skills to effectively convey technical concepts and instructions to customers of varying technical backgrounds.

·    Demonstrated ability to quickly grasp complex software systems and learn and digest new information.

·    Strong multitasking and effective time management abilities.

·    Self-motivated and proactive attitude to support the team where necessary.

·    Collaborative team player. Experience working well with internal teams, balancing team and customer success with company needs and opportunities.

Required Education and Experience

·    A bachelor's degree.

· years of customer-facing experience, preferably in a SaaS company.

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, New-Grad, Permanent

Pay: Php17, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Send your updated voice recording link and resume to .COM and Indicate "CSR Application" to the Email Subject

Voice Recording Instructions (1 Minute Only):

Go to , find a quiet spot, and record a 1-minute audio answering the following:

• Your full name
• Most recent job
• Key skills or experience related to the position
• How you will commute to Callmax Solutions (Imus)
• Your work attitude

Save and send the recording link + your resume to

Qualifications:

1. Communication: Excellent verbal and written communication skills with strong problem solving abilities.

2. Detail-Oriented: Highly organized with a strong attention to detail.

3. Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing

priorities.

4. Technical Skills: Proficient with CRM software and other customer service tools.

5. Teamwork: Ability to work independently and collaboratively as part of a team.

6. Attitude: Positive attitude and strong work ethic.

7. Education: High school diploma or equivalent required.

Job Roles:

1. Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly
   
   and professionally.
2. Issue Resolution: Address and resolve customer complaints related to damages, order
   
   discrepancies, and other concerns effectively.
3. Order Follow-Up: Provide updates on order status and follow up with customers on
   
   outstanding orders.
4. Internal Communication: Collaborate with sales teams and other internal departments to
   
   resolve customer issues and ensure satisfaction.
5. Record Keeping: Update customer records and track orders to facilitate accurate and
   
   timely issue resolution.
6. Process Improvement: Identify recurring customer issues, suggest process improvements,
   
   and report findings to management.
7. Team Collaboration: Work with other CSRs and teams to ensure seamless customer
   
   service and support.

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Are you looking for a stable career in the telecommunications industry without the pressure of voice calls? This opportunity is perfect for fresh graduates, career shifters, and individuals who want to build a rewarding career in a non-voice role.

We are seeking motivated candidates who are eager to learn and grow in the industry. This non-voice role is ideal for those with strong typing skills, attention to detail, and the ability to communicate clearly through written correspondence. Even if you're new to the industry, this position is designed to help you gain valuable experience while enjoying competitive compensation and benefits.

Qualifications

To qualify for this opportunity, you must:

• Be at least 18 years old
• Have completed High School (Old Curriculum), ALS, or Senior High School (New Curriculum)
• Be ready to explore opportunities as a STADS candidate or career shifter

No prior call center or BPO experience is required. We welcome freshers and individuals who want to start a career in non-voice support.

What We Offer

When you apply, you'll enjoy benefits that support your career and well-being, including:

• Salary package up to PHP 30,000
• HMO coverage and insurance starting Day 1
• Night differential pay, holiday pay, and overtime pay
• Rice allowance and discounted medicines for employees
• Paid leaves and a mental wellness program from Day 1
• Free medical insurance upon regularization, including coverage for common law partners
• 13th month pay and government-mandated benefits

Build Your Career with Caldwell

At Caldwell Communications, we are committed to giving opportunities to individuals who want to thrive in the BPO industry. By joining us, you'll not only gain experience in the sector but also have the chance to grow in a supportive and inclusive workplace.

Don't miss this chance to start a meaningful career. Apply now

Job Type: Full-time

Pay: Php19, Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Key Responsibilities & Duties

• Handle customer inquiries through phone, email, or in-person, providing accurate information about products, services, lead times, and order status.

• Process and monitor customer orders, ensuring accuracy and timely delivery in coordination with production and logistics teams.

• Assist in preparing quotations, proposals, and order confirmations.

• Address and resolve customer complaints, issues, and product concerns professionally and efficiently.

• Maintain customer records, including purchase history, requirements, and feedback, in the company's system.

• Coordinate with the manufacturing team to update customers regarding production schedules, delays, or product availability.

• Generate reports on customer service activities, order tracking, and customer feedback for management review.

• Participate in company events, training, and continuous improvement initiatives to enhance service quality.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field).
• With experience in customer service, preferably in a manufacturing or related industry.
• Strong communication and interpersonal skills.
• Proficient in MS Office (Word, Excel, Outlook)
• Highly organized with keen attention to detail.
• Ability to handle multiple tasks and work under pressure.
• Strong problem-solving and negotiation skills.

Personal Attributes:

• Proactive, approachable, and customer-oriented.
• Can adapt to a fast-paced, team-driven environment.
• Strong sense of accountability and professionalism.
• Willing to be assigned in Valenzuela City.

Job Type: Full-time

Ability to commute/relocate:

• Valenzuela: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

SUMMARY

The Customer Support Agent at RealPage is responsible for providing first-level technical and functional support to customers using RealPage software solutions. This role involves troubleshooting issues, guiding users through product features, and ensuring timely resolution of inquiries while maintaining a high standard of customer satisfaction. The ideal candidate is a problem-solver with strong communication skills and a passion for helping clients navigate RealPage's property software and platforms.

PRIMARY RESPONSIBILITIES

• Provide first-tier technical support to customers via phone, email, or chat.
• Troubleshoot and resolve basic issues related to RealPage products.
• Escalate complex issues to relevant support teams with detailed documentation.
• Guide customers through step-by-step solutions, ensuring clear communication.
• Maintain accurate records of customer interactions and resolutions in the ticketing system.
• Assist with basic software
• Stay updated on RealPage product features, updates, and known issues.
• Collaborate with cross-functional teams to improve product support processes.
• Meet or exceed KPIs(e.g., response time, resolution rate, customer satisfaction).

QUALIFICATIONS

Required:

• Must have completed at least one (1) year of college education (preferably in Business, IT or any Technological course) or its equivalent.
• At least 1+ year of experience in technical support or a customer-facing role.
• Experience in ticketing system
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.

Preferred Qualifications:

• Basic understanding of SaaS, property management software, or related tech.
• Familiarity with RealPage products (e.g., OneSite, YieldStar, LeasingDesk).
• Knowledge of SQL or basic database concepts is a plus.

Work Environment:

• Fast-paced, customer-focused support environment.
• Hybrid work setup
• Occasional overtime or on-call support during critical periods.

KNOWLEDGE/SKILLS/ABILITIES

Required:

Technical Skills:

• Experience with CRM/ticketing systems(e.g., Salesforce, Zendesk).
• Strong troubleshooting skills in SaaS environments.
• Familiarity with support tools (e.g., Zendesk, Salesforce, JIRA).
• Basic to Intermediate knowledge of Microsoft PowerPoint, Word and Excel.

Soft Skills:

• Excellent communication and active listening skills.
• Patience and empathy when dealing with customers.
• Ability to comprehend complex technical concepts.
• Strong organizational & time-management skills with the ability to handle multiple tasks
• Ability to collaborate effectively with other team members