289 Customer Management jobs in the Philippines

This position exists to support the service department in its various functions and targets by handling and attending to customer service requirements, thereby ensuring the attainment and fulfillment of the LausGroup corporate mission and vision.

DUTIES AND RESPONSIBILITIES

• Proactively contacts customers following the schedule of the first maintenance appointment and those with pending recommendations for service.
• Contacts customers to promote service promotional activities and follow up on recommended services through proactive marketing calls, text blasts, email blasts, etc.
• Receives incoming calls for service appointments and sets appointment for customers due for maintenance.
• Ensures confidentiality of customer's information and vehicle profile. Provide information with the consent and approval of the Management.
• Contacts customers to update customer information for future prospecting.
• Conducts after-service follow-up call with customers who had their vehicles released three days after to verify their satisfaction on the service provided.
• Conducts after-sales follow-up calls with customers who had their vehicles delivered/ bought seven days after to verify the satisfaction with services received from the Sales Department.

JOB QUALIFICATIONS

• Graduate of any four-year course.
• Preferably with at least one year of relevant working experience.
• Knowledgeable in the use of MS Office applications (Word & Excel) & Internet.
• Possesses a valid non-professional driver's license.

Job Type: Full-time

Benefits:

• Additional leave
• Company car
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Transportation service provided

Work Location: In person

Responsibilities

The Customer Management and Lead Conversion Specialist focuses on retaining existing customers who are no longer assigned to a Life Planner as well as driving new sales through effective communication, relationship-building and strategic sales techniques.
The role strives to offer product solutions on financial needs of prospective and existing customers,

both assigned and unassigned, to ensure achievement of individual and company targets and critical metrics.

Qualifications

• Bachelor's Degree in any course
• At least 2 years' experience in Sales
• Excellent interpersonal and communication skills (oral and written)
• Self-motivated
• Computer savvy

Roles and Responsibilities:

• Implement strategies to enhance customer loyalty and minimize attrition. Proactively reach out to unassigned customers to assess satisfaction, address concerns, and generate saved ANP through retention and lapse prevention.
• Nurture and convert leads that will be assigned by the team lead. These leads may be sourced from special acquisition campaigns, or untouched existing customer leads. The individual in this role is also expected to reach out to identified cohorts of unassigned customers, conduct needs assessment, and resell relevant products. Sales activities may be performed virtually or face-to-face as may be required by the prospect customer.
• Maintain a thorough understanding of insurance products and services to effectively advise customers and answer queries; continuously attend training programs to stay updated on new products, processes and policies.
• Build and maintain strong relationships with existing unassigned customers that have been successfully retained and ensure a personalized and supportive experience to pave the way for future resell opportunities.
• Prepare performance reports as necessary
• Perform other tasks as may be required by immediate supervisor in order to meet operational and/or other requirements

Job Qualifications:

• Bachelor's Degree in any course
• At least 2 years' experience in Sales
• Excellent interpersonal and communication skills (oral and written)
• Self-motivated
• Computer savvy

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Work Location: In person

Roles and Responsibilities:

• Customer Retention:
  Implement strategies to enhance customer loyalty and minimize attrition. Proactively reach out to unassigned customers to assess satisfaction, address concerns, and generate saved ANP through retention and lapse prevention.
• Sales Performance:
  Nurture and convert leads that will be assigned by the team lead. These leads may be sourced from special acquisition campaigns, or untouched existing customer leads. The individual in this role is also expected to reach out to identified cohorts of unassigned customers, conduct needs assessment, and resell relevant products. Sales activities may be performed virtually or face-to-face as may be required by the prospect customer.
• Product Knowledge:
  Maintain a thorough understanding of insurance products and services to effectively advise customers and answer queries; continuously attend training programs to stay updated on new products, processes and policies.
• Relationship Management:
  Build and maintain strong relationships with existing unassigned customers that have been successfully retained and ensure a personalized and supportive experience to pave the way for future resell opportunities.
• Prepare performance reports as necessary
• Perform other tasks as may be required by immediate supervisor in order to meet operational and/or other requirements

Minimum Job Requirements:

• Bachelor's Degree in any course
• At least 2 years' experience in Sales
• Excellent interpersonal and communication skills (oral and written)
• Self-motivated
• Computer savvy

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

The Unassigned Conservation and Lead Conversion Specialist focuses on retaining existing customers who are no longer assigned to a Life Planner as well as driving new sales through effective communication, relationship-building and strategic sales techniques. The role strives to offer product solutions on financial needs of prospective and existing customers, both assigned and unassigned, to ensure achievement of individual and company targets and critical metrics.

Roles and Responsibilities:

• Customer Retention: Implement strategies to enhance customer loyalty and minimize attrition. Proactively reach out to unassigned customers to assess satisfaction, address concerns, and generate saved ANP through retention and lapse prevention.
• Sales Performance: Nurture and convert leads that will be assigned by the team lead. These leads may be sourced from special acquisition campaigns, or untouched existing customer leads. The individual in this role is also expected to reach out to identified cohorts of unassigned customers, conduct needs assessment, and resell relevant products. Sales activities may be performed virtually or face-to-face as may be required by the prospect customer.
• Product Knowledge: Maintain a thorough understanding of insurance products and services to effectively advise customers and answer queries; continuously attend training programs to stay updated on new products, processes and policies.
• Relationship Management: Build and maintain strong relationships with existing unassigned customers that have been successfully retained and ensure a personalized and supportive experience to pave the way for future resell opportunities.
• Prepare performance reports as necessary
• Perform other tasks as may be required by immediate supervisor in order to meet operational and/or other requirements

Minimum Job Requirements:

• Bachelor's Degree in any course
• At least 2 years experience in Sales
• Excellent interpersonal and communication skills (oral and written)
• Self-motivated
• Computer savvy

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

• Responsible for the timely processing of the orders of the Customers, from receiving orders, preparation of SAP Sales Orders, or validation of Order Forms (advance delivery) or validation of Stock Requisition Slip (free goods), confirmation of orders with the customer, and generation of sales invoices.  Detailed steps are documented in the Logistics and Supply Chain Procedure Manual
• Ensure that only Customers in "Active" status shall be able to transact new orders with the Company.   Assist Accounting in following up on past due accounts, especially blocked Customer accounts.
• Coordinates with customer about their orders or requests and shall assist with any internal department requirements.
• Filing of documents from the Customer's purchase order acknowledged Delivery receipts, Charged Invoices, quotations, and complaint forms.
• Maintenance and management of records (Purchase Orders, Charged Invoices, Advance delivery Documentation, and Requisition Records)
• Other tasks deemed necessary by the Team Supervisor to support the requirements of the Customer or inter-departments,

JOB OVERVIEW:

The Customer Relationship Management (CRM) Officer is responsible for running day-to-day CRM campaigns in collaboration with different teams by segmenting our first-party data across the departments into different customer profiles, target customer profiles with relevant and personalized communications to ensure customer retention, satisfaction, and delight.

QUALIFICATIONS:

- Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management or Communication

- With 2-3 years of relevant CRM experience; experience in CRM Marketing in an online subscription business (e.g. gaming, telecommunications, entertainment or other relevant industry) is an advantage

- Knowledge and understanding of tools: SQL server, Salesforce cloud, Google Analytics, Google Tag Manager

- Has clear understanding of basic data structure and data capture processes

- Basic Project Management skill (web / app/ CMS development)

- Willing to report to work onsite (Ortigas, Pasig)

Location: E. Rodriguez, Quezon City

Salary: 20 ,000-25,000 depending on experience and qualifications

Setup: Onsite

Working Schedule: Monday - Friday (8:30am-5:30pm)

MINIMUM QUALIFICATIONS

• Telesales/Telemarketing experience of atleast 2 years
• Must came from Insurance (if insurance solid experience we can send even 1 yr experience) OR Banking
• This candidate will focus on retaining existing costumers
• Direct Placement (Fixed term 1 year contract)
• Must be amenable to work onsite in Quezon City

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Work Location: In person