6,207 Customer Interaction jobs in the Philippines

Duties and responsibilities

• To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.
• Delivery of team sales, service level components, quality and productivity targets & indicators.
• People Management, including all HR related issues, as well as staff development.
• Operational Management: Managing the floor, adherence to schedule.
• Ownership and problem resolution.
• Call monitoring, coaching and feedback, responsibility for delivery of the defined

customer experience in every call.

• Responsible for Training and development of staff.
• Recommendations for product and process development based on customer feedback and analysis of the same.
• Conducting performance appraisal for the team.
• Compiling reports on team's performance and customer feedback.

Qualifications and Key Competencies

• At least 2 years' experience in similar capacity is required for this position
• Experience on phone, email and live chat support preferred but not required
• Experience in Technical Support is preferred
• Has strong verbal and written communication and comprehension skills
• Good problem solving and critical thinking skills with focus on issue

resolution and customer satisfaction

• Resourceful, able to multitask and has high attention to details

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Job Description
Duties and responsibilities

• To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.
• Delivery of team sales, service level components, quality and productivity targets & indicators.
• People Management, including all HR related issues, as well as staff development.
• Operational Management: Managing the floor, adherence to schedule.
• Ownership and problem resolution.
• Call monitoring, coaching and feedback, responsibility for delivery of the defined

customer experience in every call.

• Responsible for Training and development of staff.
• Recommendations for product and process development based on customer feedback and analysis of the same.
• Conducting performance appraisal for the team.
• Compiling reports on team's performance and customer feedback.

Qualifications And Key Competencies

• At least 2 years' experience in similar capacity is required for this position
• Experience on phone, email and live chat support preferred but not required
• Experience in Technical Support is preferred
• Has strong verbal and written communication and comprehension skills
• Good problem solving and critical thinking skills with focus on issue

resolution and customer satisfaction

• Resourceful, able to multitask and has high attention to details

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Ensure excellent communication and service to clients regarding orders, deliveries, and product transactions

Company Description

Experience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities for professional growth and cross-cultural understanding, helping participants develop skills and become ambassadors of their countries.

Role Description

We are looking for a Customer Relations & Compliance Officer
to join our team. This is a
full-time hybrid role
based in Makati City, Philippines, with flexible work-from-home arrangements. The role involves ensuring excellent customer support, managing document compliance, and assisting with visa processes.

Key Responsibilities

• Attend to applicant inquiries via email, phone, social media, or in person
• Collect and organize required documents
• Assist in visa processing and application requirements
• Coach applicants in preparation for their visa interviews
• Monitor and track visa appointment schedules

Qualifications

• Bachelor's degree in Business, Management, or related field (fresh graduates are welcome to apply)
• Excellent communication and organizational skills
• Detail-oriented, customer-focused, and proactive
• Ability to multitask in a fast-paced environment

Why Join Us?

• Hybrid work set-up with flexibility
• Be part of a supportive and dynamic team
• Help students and professionals unlock opportunities abroad
• Gain hands-on experience in compliance and customer relations

Interested candidates may send their CV to

Job Description:

• To meet agreed on sales targets
• Develop and maintain customer relationship
• Maintain a high level of customer satisfaction with each of our clients.
• Actively pursue all opportunities within your sales territory to maximize sales revenue potential for your entire territory.
• Abide by the established working conditions and/or work hours as may be determined by the interests of the company.
• Devote your time and attention to the service of the company and work on all matters assigned to you.

Job Description:

• Candidate must possess at least a Bachelor'sDegree, in any field.
• At least 2 years (s) of working experience in the related field is required for this position.
• 1-4 Yrs Experienced Employees specializing in Sales - Retail/General or equivalent is an advantage.

To meet agreed sales target

Develop and maintain customer relationship

Maintain a high level of customer satisfaction with each of our clients.

Actively pursue all opportunities within your sales territory to maximize sales revenue potential for your entire territory.

Abide by the established working conditions and/or work hours as may be determined by the interests of the company.

Devote your time and attention to the service of the company and work on all matters assigned to you

Willing to travel in South Luzon for client visit

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Additional leave
• Company car
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid toll fees
• Paid training
• Transportation service provided

Work Location: In person

Department
OPUS- Security

Employee Type
Probationary

The Security Manager will oversee the overall mall security and safety operations. This includes handling third-party employees for security, managing incidents and concerns within the mall premises, and spearheading preventive measures.

Qualifications

• Approximately five (5) years of managerial experience in security and safety operations
• Certified Security Professional (CSP) and BOSH Certification
• Proven experience in retail or mall security management

Experience Range Range (Years)
3 - 10 years

Job posted on

About the role

This is a full-time role as a Customer Relations Manager at Sweet Dough Global Ventures Inc., based in South Caloocan Metro Manila. As the Customer Relations Manager, you will be responsible for overseeing all customer-facing activities and ensuring a seamless experience for our clients.

What you'll be doing

1. Manage a team of customer service representatives and ensure high levels of customer satisfaction
2. Develop and implement strategies to improve customer service processes and policies
3. Handle complex customer inquiries and complaints, working to resolve issues in a timely and effective manner
4. Analyse customer feedback and data to identify areas for improvement and implement changes
5. Collaborate with other departments to address customer needs and concerns
6. Provide regular reports on customer service performance metrics
7. Stay up-to-date with industry trends and best practices in customer relations

What we're looking for

1. Minimum 5 years of experience in a customer relations or customer service management role
2. Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
3. Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
4. Experience in leading and motivating a team of customer service representatives
5. Proficient in data analysis and reporting to track and improve customer service performance
6. Knowledge of customer service best practices and industry trends
7. Degree in Business, Marketing, or a related field is preferred

What we offer

At Sweet Dough Global Ventures Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we prioritise work-life balance and provide flexible work arrangements to support our employees' well-being.

About us

Sweet Dough Global Ventures Inc. is a leading provider of high-quality bakery products, serving customers across the South Caloocan Metro Manila area. Our mission is to deliver exceptional customer service while continuously innovating and expanding our product offerings. Join our team and be part of a dynamic and growing company that values its employees and strives for excellence.

Apply now to become our next Customer Relations Manager