82 Customer Intelligence jobs in the Philippines

• Bachelor's Degree
• At least 8 years of experience as a Market Analyst with hands-on experience in measurement suppliers/platforms, digital marketing/advertising agencies, large marketing-related organizations, consultancy firms, global research firms, or complex marketing data-driven organizations
• Strong analytical skills with proficiency in data analysis tools (MS Office, Excel, pivot tables, BI tools, dashboard creation, social media listening tools; eg. Meltwater, Socialbakers, Sprinklr, Google Analytics, etc.).

The Marketing Intelligence Manager will be responsible for:

• Delivering data-driven conclusions in reports, dashboards, and presentations that address business questions
• Monitoring competitor and industry activity, including benchmarks, trend analysis, and emerging market trends
• Developing strategic marketing KPIs and measuring protocols for all marketing activations.
• Implementing 3rd party measurement solutions with a learning agenda extending, but not limited to, strategic decision making, identifying market opportunities, optimizing marketing effectiveness, & mitigating risks.
• Leading in the integration and mining of membership/loyalty data points, which serves as our primary source for marketing intelligence
• Collaborating with internal partners in merchandising, media, marketing, and others, in the collection of 1st party data
• Standardize processes by identifying pain points, best practices, and driving alignment across all business units

Job Type: Full-time

Benefits:

• Company events
• Free parking
• Gym membership
• On-site parking

Work Location: In person

Join Us
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As an Analytics & Insights Senior Associate in the CX Lab, your responsibilities will be split between the two arms of the Lab: Wave Survey Research and Scaled Qualitative Research. Your work will be instrumental in shaping the satisfaction of advertisers and developing future versions of Google's advertising products and customer experience programs

*Position Responsibilities *

• Perform descriptive and statistical analysis (e.g., z-tests, ANOVA, etc.) on large quantitative survey datasets using Python, including reviewing weighted data for accuracy and consistency
• Assist in deck and report creation, including data analysis in Python, data entry, formatting, editing, and reviewing content for accuracy, consistency, completeness and quality
• Give insight to dashboard SME when there is a new table to add in the task assigned
• Assist with survey programming in Qualtrics, including programming surveys to align with survey documents created by research leads. Programmed surveys must align with content and quality standards.
• Perform survey testing in Qualtrics, documenting any quality issues and testing for resolution.
• Perform with review of translations delivered by localization vendors, logging any quality issues and reviewing fixes.

Minimum Qualifications

• Bachelor's degree in business, marketing, social science, or other related field
• Knowledge in a primary research type role with statistical analysis (inferential statistics, including confidence intervals, t-tests, z-tests, ANOVA, correlations, etc.)
• Proven analytical and data analysis skills, preferably in a market research setting (e.g., descriptive statistics and inferential statistics, experience creating charts, understanding of data visualizations, and appropriate applications for each, etc)
• 1+ year experience working with SQL and Python for statistical analysis and/or data pipeline management
• 1+ year experience with SQL or any other similar database management software systems
• Experience with programming market research online surveys using Qualtrics or any other survey platform

Preferred Qualifications

• Excellent organizational and data visualization skills, and the capability to handle multiple projects and multiple stakeholders.
• Ability to work under pressure with little or no supervision
• Ability to identify process and efficiency improvements
• Ability to use SQL and Python when modifying scripts, create script from scratch and performing data clean up

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy
.
Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at
goc-candidate-
.

Join Us
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As a Metrics & Reporting Senior Associate in the CX Lab, your responsibilities will be split between the two arms of the Lab: Wave Survey Research and Scaled Qualitative Research. Your work will be instrumental in shaping the satisfaction of advertisers and developing future versions of Google's advertising products and customer experience programs

*Position Responsibilities *

• Perform descriptive and statistical analysis (e.g., z-tests, ANOVA, etc.) on large quantitative survey datasets using Python, including reviewing weighted data for accuracy and consistency
• Assist in deck and report creation, including data analysis in Python, data entry, formatting, editing, and reviewing content for accuracy, consistency, completeness and quality
• Give insight to dashboard SME when there is a new table to add in the task assigned
• Assist with survey programming in Qualtrics, including programming surveys to align with survey documents created by research leads. Programmed surveys must align with content and quality standards.
• Perform survey testing in Qualtrics, documenting any quality issues and testing for resolution.
• Perform with review of translations delivered by localization vendors, logging any quality issues and reviewing fixes.

Minimum Qualifications

• Bachelor's degree in business, marketing, social science, or other related field
• Knowledge in a primary research type role with statistical analysis (inferential statistics, including confidence intervals, t-tests, z-tests, ANOVA, correlations, etc.)
• Proven analytical and data analysis skills, preferably in a market research setting (e.g., descriptive statistics and inferential statistics, experience creating charts, understanding of data visualizations, and appropriate applications for each, etc)
• 1+ year experience working with SQL and Python for statistical analysis and/or data pipeline management
• 1+ year experience with SQL or any other similar database management software systems
• Experience with programming market research online surveys using Qualtrics or any other survey platform

Preferred Qualifications

• Excellent organizational and data visualization skills, and the capability to handle multiple projects and multiple stakeholders.
• Ability to work under pressure with little or no supervision
• Ability to identify process and efficiency improvements
• Ability to use SQL and Python when modifying scripts, create script from scratch and performing data clean up

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy
.
Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at
goc-candidate-
.

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

The Customer First lead is responsible for the day-to-day management of the full range of customer metrics including but not limited to; analysis of reports, identifying risk trends, call recordings, visibility of performance and the development and implementation of treatment/mitigation.

The Customer First Lead will work closely with leaders, senior stakeholders and the quality assurance team to identify opportunity and provide recommendation on all customer metrics. Under the guidance of the Senior Operations Manager, the role will assist with Operations projects to ensure key initiatives are implemented successfully across the business.

Experience & Qualifications:

• 2 to 5 years of experience in analysis and insights creation, preferably within a BPO environment
• 2 to 5 years of experience in data handling and management
• Certification in communication skills or data analytics is a plus
• 5+ years of experience with Microsoft Office tools (Excel, PowerPoint, etc.) at an intermediate to advanced level

Core Competencies:

• Strong logical thinking and problem-solving abilities
• Proven track record in generating actionable insights from data
• Skilled in tracking and measuring the success of initiatives
• Fast learner with high adaptability and strong adherence to company policies and standards
• Ability to provide guidance and support for training or operational actions, collaborating effectively with Operations and QA teams
• Excellent presentation and communication skills
• Creative thinker with experience in developing employee engagement initiatives and generating accurate reports
• Highly reliable, detail-oriented, and consistent in work delivery

Competencies used for Interviewing Assessment Ability to identify the root cause of an issue quickly Ability to provide accurate information and guidance. Comprehensive understanding of the company's products or services. Efficiently handling multiple tasks and customers. Finding mutually beneficial solutions that satisfy the customer and the company. Providing effective and efficient solutions. Thinking creatively to address unique challenges Working well with colleagues to ensure consistent service. Additional Information

Want to know more? Check out our social media pages:

Website:

Instagram: tsa_group_

LinkedIn:

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. ). Your safety matters. If you receive a suspicious job offer, do not respond and report it to

Position: Customer Insights & Reputation Specialist

Location: Onsite – Mandaluyong

Schedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)

Employment Type: Full-Time

Why You'll Love Working Here:

• Fixed weekends off
• Collaborative, supportive team environment
• Office is highly accessible – near transport, food spots, and malls
• Stable daytime schedule (no night shifts)

About the Role:

As a Customer Insights & Reputation Specialist at VoltX Energy, you'll be the frontline defender of our brand voice. You'll monitor online reviews, resolve customer concerns, and turn negative experiences into positive ones—helping us build trust and customer loyalty.

Key Responsibilities:

• Monitor and respond to reviews across Google, ProductReview, and forums
• Proactively reach out to unhappy customers to resolve issues
• Collaborate with internal teams to ensure resolutions are delivered
• Encourage happy customers to leave positive reviews
• Analyze customer feedback trends and prepare VoC reports

What We're Looking For:

• At least 2 years in online reputation management or digital customer service
• Excellent English communication and writing skills
• Strong conflict resolution, emotional intelligence, and analytical skills
• Familiarity with review platforms (Google, ProductReview, etc.)

Nice to Have:

• Experience supporting Australian, US, or UK clients
• Background in customer recovery or service escalation roles
• Experience with social listening or reputation management tools

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

The Customer First lead is responsible for the day-to-day management of the full range of customer metrics including but not limited to; analysis of reports, identifying risk trends, call recordings, visibility of performance and the development and implementation of treatment/mitigation.

The Customer First Lead will work closely with leaders, senior stakeholders and the quality assurance team to identify opportunity and provide recommendation on all customer metrics. Under the guidance of the Senior Operations Manager, the role will assist with Operations projects to ensure key initiatives are implemented successfully across the business.

Experience & Qualifications:

• 2 to 5 years of experience in analysis and insights creation, preferably within a BPO environment
• 2 to 5 years of experience in data handling and management
• Certification in communication skills or data analytics is a plus
• 5+ years of experience with Microsoft Office tools (Excel, PowerPoint, etc.) at an intermediate to advanced level

Core Competencies:

• Strong logical thinking and problem-solving abilities
• Proven track record in generating actionable insights from data
• Skilled in tracking and measuring the success of initiatives
• Fast learner with high adaptability and strong adherence to company policies and standards
• Ability to provide guidance and support for training or operational actions, collaborating effectively with Operations and QA teams
• Excellent presentation and communication skills
• Creative thinker with experience in developing employee engagement initiatives and generating accurate reports
• Highly reliable, detail-oriented, and consistent in work delivery

Competencies used for Interviewing Assessment
Ability to identify the root cause of an issue quickly Ability to provide accurate information and guidance. Comprehensive understanding of the company's products or services. Efficiently handling multiple tasks and customers. Finding mutually beneficial solutions that satisfy the customer and the company. Providing effective and efficient solutions. Thinking creatively to address unique challenges Working well with colleagues to ensure consistent service.
Additional Information

Want to know more? Check out our social media pages:
 

Website:

Instagram
: tsa_group_

LinkedIn:

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @

). Your safety matters. If you receive a suspicious job offer, do not respond and report it to

Position: Customer Insights & Reputation Specialist

Location: Onsite – Mandaluyong

Schedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)

Employment Type: Full-Time

Why You'll Love Working Here:

• Fixed weekends off
• Collaborative, supportive team environment
• Office is highly accessible – near transport, food spots, and malls
• Stable daytime schedule (no night shifts)

About the Role:

As a Customer Insights & Reputation Specialist at VoltX Energy, you'll be the frontline defender of our brand voice. You'll monitor online reviews, resolve customer concerns, and turn negative experiences into positive ones—helping us build trust and customer loyalty.

Key Responsibilities:

• Monitor and respond to reviews across Google, ProductReview, and forums
• Proactively reach out to unhappy customers to resolve issues
• Collaborate with internal teams to ensure resolutions are delivered
• Encourage happy customers to leave positive reviews
• Analyze customer feedback trends and prepare VoC reports

What We're Looking For:

• At least 2 years in online reputation management or digital customer service
• Excellent English communication and writing skills
• Strong conflict resolution, emotional intelligence, and analytical skills
• Familiarity with review platforms (Google, ProductReview, etc.)

Nice to Have:

• Experience supporting Australian, US, or UK clients
• Background in customer recovery or service escalation roles
• Experience with social listening or reputation management tools

Job Type: Full-time

Benefits:

• Company events
• Health insurance

Ability to commute/relocate:

• Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How much is your expected salary (In PHP Monthly)?

Experience:

• Online reputation management, customer escalations, or CSR: 2 years (Required)
• Familiarity w/ major online review platforms: 2 years (Required)

Work Location: In person

Company Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business consulting. Known for its ethical practices and focus on innovation, the company has become a trusted partner to many of the world's leading enterprises.

Position: Client Service Consultant

Company Industry: BPO company

Location: BGC, Taguig City,

Salary Offer: Php 26,000 - Php 30,000

Work Schedule: Graveyard Shift

Work Set Up: Onsite

BENEFITS :

Government Mandated Benefits

HMO

Sick leave

Vacation Leave

*other benefits will be discuss during job offer.

Job Requirements:

Bachelors Degree in any related field.

At least 1 year working experience as Customer Care Specialist in BPO company.

Amendable to work in shifting/Graveyard Shift

Amendable to work as soon as possible.

Job Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person.
• Resolve product or service issues efficiently and professionally.
• Provide accurate information about products, services, policies, and procedures.
• Escalate complex issues to appropriate departments when needed.

Recruitment Process:

Initial Interview

Second Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php26, Php30,000.00 per month

Work Location: In person

Position Overview

The
Data Analysis Manager

plays a critical role in managing, analyzing, and interpreting organizational data to drive business decisions. This role is responsible for maintaining structured operational and HR data, ensuring CRM data integrity, and building reports and dashboards that provide actionable insights for leadership, DRM operations, Executive Coaching and sales. The position also supports workforce forecasting, executive coaching documentation, and utilization tracking, contributing to both strategic planning and day-to-day decision-making. Reporting to:
VP, Sales and Admin

Key Responsibilities

Data Management & Integrity

• Maintain and manage structured operational and HR datasets.
• Ensure accuracy, consistency, and integrity of CRM and other business data.

Reporting & Analytics

• Develop, maintain, and optimize dashboards, reports, and analytics for leadership and departmental use.
• Generate insights that support strategic planning, workforce management, and decision-making.
• Provide analytics support for both DRM operations and sales performance.

Forecasting & Planning

• Forecast staffing needs and leadership support ratios based on business trends and operational requirements.
• Analyze utilization and capacity to support resource planning and efficiency.

Executive & Coaching Support

• Support documentation, reporting, and data needs for Executive Coaching engagements.
• Find insights within all Executive Coaching engagements to add value for executive coaching clients

Qualifications

• Bachelor's degree in Data Analytics, Statistics, Business, Economics, or a related field.
• 3+ years of experience in data analysis, business intelligence, or related roles.
• Strong proficiency in data visualization and analytics tools (e.g., Power BI, Tableau, Looker, Excel).
• Experience managing CRM systems and ensuring data quality (Pipedrive, Hubspot or similar).
• Excellent analytical and problem-solving skills with strong business acumen.
• Strong communication skills, with the ability to translate data insights into actionable recommendations for non-technical stakeholders.
• Experience in workforce planning, HR analytics, or sales operations support preferred.

Key Competencies

• Detail-oriented with strong organizational skills.
• Ability to balance multiple projects and deliver insights under tight deadlines.
• Collaborative mindset with experience working across operations, HR, and sales teams.
• Strategic thinker with an eye for efficiency and optimization.