5,380 Customer Engagement jobs in the Philippines

Customer Engagement Specialist (Email Support)

Job Overview: As a Customer Engagement Specialist (Email Support), you will be the primary point of contact for our customers, ensuring their inquiries are addressed with precision and care, and fostering strong customer relationships.

Salary:

• Php 17,000 (this excludes perfect attendance bonus of Php1,000.00, night differentials, potential account specific incentives, etc)

Perks:

• Free daily meals
• Wellness programs
• Paid time off
• Continuous professional development
• Office locations: KSS Building Buhangin and Aeon Towers, Bajada, Davao City

Key Responsibilities:

• Address customer inquiries with well-crafted email responses.
• Tailor communication to meet customer needs effectively.
• Provide a consistent and positive customer experience.
• Foster lasting customer relationships.
• Efficiently resolve customer issues.
• Keep customers informed about ongoing promotions and new product offerings.
• Stay updated with process changes and adapt swiftly.

Work Schedule:

• Graveyard Shift

Ideal Candidate:

• Strong email communication skills with the ability to craft thoughtful and personalized responses.
• Proven track record of maintaining positive customer relationships.
• Quick learner with the ability to adapt to new information and processes.
• Experience in customer service, particularly in email support.

Job Overview:

Support the implementation, management and optimization of the CDEP. Responsible for ensuring process and policy adherence in the CDEP usage. Assist in the campaign execution, and providing insights to enhance customer engagement and marketing communication effectiveness

Key Responsibilities:

• Campaign Execution Support: Assist in audience building or customer segmentation, setting up and deploying personalized customer engagement campaigns. Coordinate with business units to ensure smooth execution of engagement campaigns.
• Platform Operations and Technical User Support: Support the maintenance and optimization of the CDEP platform. Assist business units in navigating the platform and utilizing its features. Provide documentation and refresher courses.
• Compliance & Governance: Ensure customer data handling aligns with the Data Privacy Act and internal governance policies. Monitor data usage and report any inconsistencies or security concerns.

Qualifications:

• Bachelor's degree in Marketing, Technology, Data Analytics, Business, or related fields.
• 2+ years of experience in CRM or digital marketing
• 2+ years experience in retail, loyalty programs, or e-commerce
• Strong communication and stakeholder management skills.
• Strong attention to detail and data accuracy.
• Analytical mindset with a willingness to learn and apply new data-driven strategies

We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to provide exceptional support to our customers. The ideal candidate will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer experience that reflects our brand values.

DUTIES AND RESPONSIBILITIES

·    Assist in responding to customer inquiries through social media, email, chat, or in-store.

·    Provide friendly, knowledgeable, and timely support.

·    Collect feedback from customers to understand needs and improve service.

·    Maintain accurate customer records and engagement logs.

·    Support reporting on customer satisfaction and engagement metrics.

·    Assist in day-to-day administrative tasks related to customer support.

QUALIFICATIONS

·    Currently pursuing a degree in Marketing Communications, or in a similar field.

·    Excellent written and verbal communication skills are essential for creating content and interacting with team members.

·    Strong analytical skills to interpret data and identify trends.

·    Familiarity with social media platforms

·    Ability to multitask, prioritize, and work under pressure.

JOB SUMMARY

• Executes customer engagement initiatives following the set strategy and monitors customer segmentation, measurement, puts together the calendar of consumer engagements in both digital and on-ground efforts.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Planning and executing tactical and consumer engagement programs that drive financial improvement and downstream impact across the entire P&S ecosystem
• Assist in achieving turn-ins and growth targets with a competitive digital P&S portfolio
• Overall project coordination across the business – all applicable support groups, product, and sales teams
• Utilize campaign management platform for direct and targeted communication efforts to support the business with acquisition and conversion that will translate into sales volume
• Analyze campaigns through a marketing funnel by measuring open rate/click-through-rate down to conversion date of turn-ins and bookings. Provide insights and recommendations to BU stakeholders and ensure that all programs being implemented are aligned with the goal of the business
• Assist with other initiatives of the company like internal and external events, sponsorships, Ad Hoc, etc.

JOB QUALIFICATIONS

• At least 3 years of experience in performance digital marketing and branding
• An experienced team player capable of influencing and inspiring cross-functional teams to challenge the norm and deliver innovative solutions against a stretched vision and targets
• Familiar with lifecycle, CRM and/or Engagement/Loyalty Marketing organisations at CE or other top tier customer focused brands
• Familiar with online marketing across email, social, notifications and other digital revenues.
• Naturally data driven to quickly cut through data and identify impactful opportunities and simple solutions to increase revenues and margins and with an entrepreneurial mind-set to plan and run A/B tests, analyse data and provide metric driven approaches to improve customer experience.
• Experience building Brand, Engagement O&R or Loyalty Marketing programs.
• An excellent collaborator who is comfortable taking accountability for making decisions and working in a cross functional team in an agile way.
• Proven record of enhancing old and/or developing new products and channels to significantly increase revenue.
• Experience of working in virtual teams and engaging with subject matter experts spanning more than one country.
• Experience of managing a budget.
• Proficient in MS Office Programs
• Excellent communication and presentation skills in English
• Good in people and stakeholder management

About SB Finance

A young, rapidly growing financial institution with an unwavering drive to empower more and more Filipinos – for both those that we serve and those who are part of our diverse and dynamic team.

SB Finance Corporation is a partnership between the Philippines' Security Bank Corporation and Thailand's Bank of Ayudhya (Krungsri). This partnership is a result of Security Bank and MUFG's goal to expand global partnerships while growing local talent and expertise. Backed by two financial giants in the Asian region with more than 100 years of financial excellence, we provide top-notch financial products and services that are tailor-made for the needs of the Philippine market.

We are engaged in the business of extending credit facilities and financing services for the betterment of the different communities we serve. Our relentless pursuit is to empower Filipinos through our growing menu of loan products – multi-purpose cash loan through Personal Loan, OR/CR for cash through Car4Cash, brand new or pre-owned motorcycle financing through MotorsikLOAN, and a digital salary advance facility through eSALAD.

Be part of the SB Finance team and become an 'SBFF' who enables ordinary Filipinos and small business owners to reach their life's milestones as you enjoy a fun, meaningful career regardless of your role in the company.

A better life for everyone? Dito, pwede.

About the Role

We are seeking highly motivated Customer Engagement Agents to join our team on a fully remote basis. The successful candidates will play a key role in supporting, retaining, and reactivating merchants on the Bolt Food platform. This role requires excellent communication, strong analytical skills, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities

• Build strong relationships with merchants by delivering proactive, solution-oriented support.
• Analyse operational data (order history, KPIs, and trends) to identify issues and prevent potential churn.
• Communicate the value of the Bolt Food platform to merchants, engaging in commercial discussions where needed.
• Use CRM and reporting tools (e.g., Salesforce, Looker) and communication platforms (e.g., Outreach, WhatsApp) effectively.
• Adapt quickly to changes in processes, tools, and merchant needs.
• Collaborate with internal teams to enhance merchant satisfaction and performance.

Qualifications & Skills

• Excellent interpersonal and communication skills (English fluency required).
• Strong analytical and critical thinking abilities.
• Proven sales and negotiation competence, ideally in a customer or merchant-facing role.
• Proficiency with CRM, reporting, and communication tools (Salesforce, Looker, Outreach, WhatsApp, or similar).
• Ability to work independently in a fully remote setup.
• High adaptability, agility, and resilience in a dynamic work environment.
• Prior experience in customer support, account management, or sales is a plus.

Working Hours: Must align with African Standard Time (Ghana/Kenya).

Contract Duration: 1 year

How to Apply:

Send your updated resume

Job Type: Fixed term

Contract length: 12 months

Pay: Php25, Php30,000.00 per month

Language:

• English (Required)

Work Location: Remote

The Coplogic Telesales/Customer Engagement Representative is primarily involved in managing direct contact with customers or clients particularly Law Enforcement Agencies in the US to acquire the LexisNexis Coplogic Suite of Solutions or develop existing business or accounts. He/She is responsible in accomplishing the entire Sales Stages/process from Lead Generation, Prospecting, Sales Presentations/Demos, Opportunity Creation, Deliver Contracts, Project Creation to Closing Sales/Deals and Account Management.

Accountabilities:

• Initiate Outbound sales contact directly to prospective or assigned call lists to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities and convert sales in accordance with approved sales management guidelines.
• Prospect for new business from the assigned call lists/leads through cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate police agency website to identify key decision makers and influencers.
• Keep accurate records in computer-based tracking systems like Salesforce or other required tools/applications and build client/customer profiles by updating client information and managing sensitive client and prospect data.
• Learn, understand, and apply the LexisNexis value proposition and our world-class business processes.
• Master all phases of training and development program
• Report directly to REPH Team Supervisor with the guidance of Operations Manager
• Work closely with Business Unit Partners and REPH Implementations and Sales Support/Account Setup Teams to complete the entire Sales stages, Implementation, Fulfillment and Account Setup following the process and quality guidelines.
• May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity
• Perform other tasks/projects as assigned by the immediate superior.

Qualifications:

• Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
• 2 years of BPO or related industry experience either in sales or customer service
• Great listener, quick thinker, and the ability to work independently and as a team
• Experience in a B2B, and outbound calls environment preferred
• Salesforce experience is a plus but not required
• Strong oral and written communication skills
• Must be willing to support international market (nightshift)

Why join us?

• ₱50,000 signing bonus
• Experience the perfect blend of work-life balance with our hybrid setup: work from home with occasional onsite visits (4-6 times a month onsite)
• 24 annual PTOs
• Abundant learning and development opportunities
• HMO coverage from day 1 (for you and up to 4 dependents)
• Life and accident insurance for employees from day 1
• Competitive compensation package with annual merit increases, and commission plan
• Flexible Retirement Plan

Job role

• To design and implement customer engagement activities to encourage positive customer experience
• Identify and define customer success metrics for monitoring and evaluation
• Keep abreast of customer centric practices especially in the microinsurance landscape
• Conduct end-to-end customer-focused research to identify and address pain points

Qualifications

• Bachelor of Arts or Sciences major in Communication Research, Social Sciences, Development Studies, Development Communication
• Preferably with at least 1 year of experience in Customer Experience Research or Customer Engagement
• Proficient in the use of Microsoft Office
• Ability to communicate in Bisaya is an advantage

Job Type: Full-time

Work Location: In person

We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to provide exceptional support to our customers. The ideal candidate will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer experience that reflects our brand values.

DUTIES AND RESPONSIBILITIES

· Assist in responding to customer inquiries through social media, email, chat, or in-store.

· Provide friendly, knowledgeable, and timely support.

· Collect feedback from customers to understand needs and improve service.

· Maintain accurate customer records and engagement logs.

· Support reporting on customer satisfaction and engagement metrics.

· Assist in day-to-day administrative tasks related to customer support.

QUALIFICATIONS

· Currently pursuing a degree in Marketing Communications, or in a similar field.

· Excellent written and verbal communication skills are essential for creating content and interacting with team members.

· Strong analytical skills to interpret data and identify trends.

· Familiarity with social media platforms

· Ability to multitask, prioritize, and work under pressure.

Job Type: OJT (On the job training)

Contract length: 6 months

Work Location: In person

We are seeking a dynamic and motivated Customer Engagement Manager to join our team. The Customer Engagement Manager will be responsible for developing and implementing strategies to enhance customer relationships, drive customer satisfaction, and increase customer retention. This role requires a proactive individual who can build strong connections with customers, understand their needs, and ensure they receive the best possible experience with our company.

Key Responsibilities:

• Develop and execute customer engagement strategies to increase customer loyalty and retention.
• Build and maintain strong relationships with customers through regular communication and personalized interactions.
• Analyze customer feedback and data to identify trends, opportunities, and areas for improvement.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience.
• Create and deliver customer engagement programs, such as webinars, events, and workshops.
• Monitor customer satisfaction metrics and develop action plans to address any issues.
• Act as a customer advocate within the organization, ensuring customer needs and perspectives are considered in decision-making processes.
• Stay up-to-date with industry trends and best practices in customer engagement and retention.
• Provide training and support to customer-facing teams on effective engagement techniques.

Requirements:

• Bachelor's degree in business, marketing, communications, or a related field.
• Minimum of 3-5 years of experience in customer engagement, customer success, or a related role.
• Proven track record of developing and implementing successful customer engagement strategies.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Strong analytical skills, with the ability to interpret customer data and feedback to drive improvements.
• Proficiency in CRM software and customer engagement tools.
• Highly organized, with strong project management skills and the ability to manage multiple priorities.
• A customer-centric mindset with a passion for delivering exceptional customer experiences.
• Ability to work collaboratively with cross-functional teams and influence without authority.
• Creative thinking and problem-solving skills to develop innovative customer engagement initiatives.

Preferred Qualifications:

• Experience in a B2B or SaaS environment.
• Familiarity with customer journey mapping and customer experience design.
• Knowledge of digital marketing and social media engagement strategies.
• Certification in customer success or related fields is a plus.