829 Customer Data jobs in the Philippines

The Customer Data Analyst is responsible for:

• Customer Insights & Analytics – Analyse and interpret customer data to deliver actionable insights that drive informed business decisions.
• Reporting & Visualisation – Build and monitor dashboards, track KPIs, and provide both BAU and ad-hoc analytics with clear recommendations.
• CRM Reporting & Distribution – Create, populate, and deliver CRM reports with accuracy, timeliness, and relevance for business stakeholders.
• Customer Segmentation & Data Strategy – Develop and deploy customer segments across CDP and Emarsys, enabling audience activation across Meta, Google, Criteo, and other external channels.
• Data Governance & Quality – Maintain CRM data integrity, accuracy, and hygiene while ensuring compliance with Australian data and marketing standards.
• Loyalty & CRM Technology Management – Configure, manage, and support key platforms including CDP, Yotpo, Emarsys, and Experian.
• Technical Support & Issue Resolution – Provide expert troubleshooting, align business needs with technical requirements, and collaborate with developers and engineers to drive process improvements.

Key Result Areas and Responsibilities

A. Customer Data Analysis

• Analyse customer data to find patterns, trends, and insights.
• Use visualisation tools to present findings clearly.
• Extract and process data from multiple sources.
• Provide data-driven recommendations to solve business problems.
• Insights consistently lead to improved campaign or business outcomes.

B. Reporting

• Build and automate dashboards and reports across all brands.
• Ensure CRM data and reporting accuracy.
• Track and communicate campaign and loyalty results.
• Provide insights and recommendations to marketing and executives.
• Support business with reporting solutions and improve data literacy.

C. Data strategy

• Assist in the building and improvement of customer segments to advance lifecycle and promotional programs.
• Use insights and modelling to assist with customer segmentation improvements, opportunities and testing to increase sales, ATV, engagement, and LTV.
• Help set up retargeting and personalisation opportunities across CRM and Loyalty.
• Use predictive modelling to optimise campaigns.

D. Data governance

• Lead and manage best practice processes to ensure capturing of data is clean and discoverable.
• Monitor and cleanse data by identifying and removing errors or corrupted records, while implementing fixes to prevent recurrence.
• Monitor and improve data quality and compliance with Australian standards.
• Working with internal engineers and management to identify process improvement, system modifications, and devise data governance strategies.
• Additional ad hoc duties as required.

Key Skills Qualifications & Experience

Preferred Experience:

• 3+ years' experience in CRM or Customer data analytic roles.
• Experience in retail/multi brand environment advantageous.
• Experienced in using reporting and analytical tools.
• Data mining experience.

Prerequisite Skills:

• Excellent analytical capabilities - the ability to identify trends, patterns and insights from data.
• Experience in data mining, modelling and visualisation
• Intermediate understanding of databases (e.g. SQL Server and SAP (Emarsys)).
• Understanding of reporting & data visualisation tools (e.g. PowerBI and Tableau
• Advanced Excel skills with strong mathematical & numeracy skills.
• Digital marketing analytics tools including Google Analytics, Google Tag Manager and Adobe Marketing Suite.
• Experience using CDP, ESP and Loyalty platforms to build audiences and extract insights.
• Strong attention to detail, problem solving and critical thinking skills.
• Strong understating of the customer lifecycle and customer attributes.
• Presentation skills – ability to easily communicate complex ideas in a simple manner.

Education/Qualifications/Memberships:

• Tertiary qualifications or a background in statistics, maths, economics, or data science

CUSTOMER DATA ANALYST

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WHAT IS A/AN CUSTOMER DATA ANALYST?

• Customer Insights & Analytics – Analyse and interpret customer data to deliver actionable insights that drive informed business decisions.
• Reporting & Visualisation – Build and monitor dashboards, track KPIs, and provide both BAU and ad-hoc analytics with clear recommendations.
• CRM Reporting & Distribution – Create, populate, and deliver CRM reports with accuracy, timeliness, and relevance for business stakeholders.
• Customer Segmentation & Data Strategy – Develop and deploy customer segments across CDP and Emarsys, enabling audience activation across Meta, Google, Criteo, and other external channels.
• Data Governance & Quality – Maintain CRM data integrity, accuracy, and hygiene while ensuring compliance with Australian data and marketing standards.
• Loyalty & CRM Technology Management – Configure, manage, and support key platforms including CDP, Yotpo, Emarsys, and Experian.
• Technical Support & Issue Resolution – Provide expert troubleshooting, align business needs with technical requirements, and collaborate with developers and engineers to drive process improvements.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

A. Customer Data Analysis

• Analyse customer data to find patterns, trends, and insights.
• Use visualisation tools to present findings clearly.
• Extract and process data from multiple sources.
• Provide data-driven recommendations to solve business problems.
• Insights consistently lead to improved campaign or business outcomes.

B. Reporting

• Build and automate dashboards and reports across all brands.
• Ensure CRM data and reporting accuracy.
• Track and communicate campaign and loyalty results.
• Provide insights and recommendations to marketing and executives.
• Support business with reporting solutions and improve data literacy.

C. Data strategy

• Assist in the building and improvement of customer segments to advance lifecycle and promotional programs.
• Use insights and modelling to assist with customer segmentation improvements, opportunities and testing to increase sales, ATV, engagement, and LTV.
• Help set up retargeting and personalisation opportunities across CRM and Loyalty.
• Use predictive modelling to optimise campaigns.

D. Data governance

• Lead and manage best practice processes to ensure capturing of data is clean and discoverable.
• Monitor and cleanse data by identifying and removing errors or corrupted records, while implementing fixes to prevent recurrence.
• Monitor and improve data quality and compliance with Australian standards.
• Working with internal engineers and management to identify process improvement, system modifications, and devise data governance strategies.
• Additional ad hoc duties as required.

WHAT ARE WE LOOKING FOR?

• 3+ years' experience in CRM or Customer data analytic roles.
• Experience in retail/multi brand environment advantageous.
• Experienced in using reporting and analytical tools.
• Data mining experience.

Prerequisite Skills:

• Excellent analytical capabilities - the ability to identify trends, patterns and insights from data.
• Experience in data mining, modelling and visualisation
• Intermediate understanding of databases (e.g. SQL Server and SAP (Emarsys)).
• Understanding of reporting & data visualisation tools (e.g. PowerBI and Tableau
• Advanced Excel skills with strong mathematical & numeracy skills.
• Digital marketing analytics tools including Google Analytics, Google Tag Manager and Adobe Marketing Suite.
• Experience using CDP, ESP and Loyalty platforms to build audiences and extract insights.
• Strong attention to detail, problem solving and critical thinking skills.
• Strong understating of the customer lifecycle and customer attributes.
• Presentation skills – ability to easily communicate complex ideas in a simple manner.

The Customer Data Custodian's primary responsibility is to help ensure the quality, integrity, and proper handling of customer data within the organization. This role supports data governance initiatives by maintaining accurate customer records, assisting in data quality checks, and helping enforce compliance with data governance.

Roles & Responsibilities:

A. Customer Data Maintenance

• Assist in the accurate creation, update, and deactivation of customer data records across core systems (e.g., Data warehouse, Salesforce CRM, Automated Billing System - ABS).
• Conduct basic data entry and validation to ensure completeness and accuracy.

B. Customer Document Consolidation

• Support the collection, tagging, and uploading of customer-related documents (e.g. bills, contracts, single line diagrams) into centralized repositories.
• Ensure that document metadata is properly recorded for easy search and retrieval.
• Coordinate with relevant teams to resolve issues related to missing or inconsistent documentation.

C. Data Quality Support

• Assist in performing routine data quality checks and identifying inconsistencies or errors in customer data.
• Support the clean-up of duplicate or inaccurate customer records.
• Help document data standards and definitions for customer information.
• Learn and apply basic data cleansing techniques.

D. Basic Reporting and Analysis Support

• Collaborate with data stewards, owners, and system users to drive data quality improvements and implement governance practices that enable reliable analytics.
• Generate reports and dashboards to monitor data quality and performance metrics.

Key Competencies & Skills:

• Knowledgeable in data concepts, database structures, and data accuracy
• Knowledgeable in data governance / custodianship and implementation of data standards
• Proficient in Microsoft Excel, Google Sheets, Python is a plus
• Strong attention to detail, detail-oriented
• Ability to adapt to latest technology and IT systems
• Strong analytical thinking with a curiosity about data and business processes
• Effective written and verbal communication skills; able to collaborate with cross-functional teams
• Willingness and ability to quickly learn new systems such as CRM Salesforce, ABS (automated billing systems), Amazon Web Services (AWS), data warehouses, and governance tools

Minimum Requirements:

• Graduate of Information Systems, Business Administration, Computer Science, Data Analytics, or related field
• 1-2 years working experience, preferably in the Energy Industry
• Proficient in Excel and Google Sheets

Job Type: Full-time

Work Location: In person

The Customer Data Custodian's primary responsibility is to help ensure the quality, integrity, and proper handling of customer data within the organization. This role supports data governance initiatives by maintaining accurate customer records, assisting in data quality checks, and helping enforce compliance with data governance.

Responsibilities:

A. Customer Data Maintenance

• Assist in the accurate creation, update, and deactivation of customer data records across core systems (e.g., Data warehouse, Salesforce CRM, Automated Billing System - ABS).
• Conduct basic data entry and validation to ensure completeness and accuracy.

B. Customer Document Consolidation

• Support the collection, tagging, and uploading of customer-related documents (e.g. bills, contracts, single line diagrams) into centralized repositories.
• Ensure that document metadata is properly recorded for easy search and retrieval.
• Coordinate with relevant teams to resolve issues related to missing or inconsistent documentation.

C. Data Quality Support

• Assist in performing routine data quality checks and identifying inconsistencies or errors in customer data.
• Support the clean-up of duplicate or inaccurate customer records.
• Help document data standards and definitions for customer information.
• Learn and apply basic data cleansing techniques.

D. Basic Reporting and Analysis Support

• Collaborate with data stewards, owners, and system users to drive data quality improvements and implement governance practices that enable reliable analytics.
• Generate reports and dashboards to monitor data quality and performance metrics.

Key Competencies & Skills:

• Knowledgeable in data concepts, database structures, and data accuracy
• Knowledgeable in data governance / custodianship and implementation of data standards
• Proficient in Microsoft Excel, Google Sheets, Python is a plus
• Strong attention to detail, detail-oriented
• Ability to adapt to latest technology and IT systems
• Strong analytical thinking with a curiosity about data and business processes
• Effective written and verbal communication skills; able to collaborate with cross-functional teams
• Willingness and ability to quickly learn new systems such as CRM Salesforce, ABS (automated billing systems), Amazon Web Services (AWS), data warehouses, and governance tools

Minimum Requirements:

• Graduate of Information Systems, Business Administration, Computer Science, Data Analytics, or related field
• 1-2 years working experience, preferably in the Energy Industry
• Proficient in Excel and Google Sheets

Here at Pi Energy we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are in constant need of people who are driven to excel, and empowered to make a difference

Be part of something good.

Purpose:

The Customer Data Custodian's primary responsibility is to help ensure the quality, integrity, and proper handling of customer data within the organization. This role supports data governance initiatives by maintaining accurate customer records, assisting in data quality checks, and helping enforce compliance with data governance.

Roles & Responsibilities:

A. Customer Data Maintenance

• Assist in the accurate creation, update, and deactivation of customer data records across core systems (e.g., Data warehouse, Salesforce CRM, Automated Billing System - ABS).
• Conduct basic data entry and validation to ensure completeness and accuracy.

B. Customer Document Consolidation

• Support the collection, tagging, and uploading of customer-related documents (e.g. bills, contracts, single line diagrams) into centralized repositories.
• Ensure that document metadata is properly recorded for easy search and retrieval.
• Coordinate with relevant teams to resolve issues related to missing or inconsistent documentation.

C. Data Quality Support

• Assist in performing routine data quality checks and identifying inconsistencies or errors in customer data.
• Support the clean-up of duplicate or inaccurate customer records.
• Help document data standards and definitions for customer information.
• Learn and apply basic data cleansing techniques.

D. Basic Reporting and Analysis Support

• Collaborate with data stewards, owners, and system users to drive data quality improvements and implement governance practices that enable reliable analytics.
• Generate reports and dashboards to monitor data quality and performance metrics.

Key Competencies & Skills:

• Knowledgeable in data concepts, database structures, and data accuracy
• Knowledgeable in data governance / custodianship and implementation of data standards
• Proficient in Microsoft Excel, Google Sheets, Python is a plus
• Strong attention to detail, detail-oriented
• Ability to adapt to latest technology and IT systems
• Strong analytical thinking with a curiosity about data and business processes
• Effective written and verbal communication skills; able to collaborate with cross-functional teams
• Willingness and ability to quickly learn new systems such as CRM Salesforce, ABS (automated billing systems), Amazon Web Services (AWS), data warehouses, and governance tools

Minimum Requirements:

• Graduate of Information Systems, Business Administration, Computer Science, Data Analytics, or related field
• 1-2 years working experience, preferably in the Energy Industry
• Proficient in Excel and Google Sheets

Job Type: Full-time

Work Location: In person

Job Summary
The CDM Analyst is an expert on Customer Data Management, as she/he will be supporting various Reed Exhibitions' marketing & analytics activities. The successful candidate will be expected to directly liaise with several key stakeholders and global data privacy experts to understand the overall customer data structure and needs of the business unit. This role will also be responsible in ensuring ease of use of data by establishing processes for data management activities. This will also be key in assisting teams leverage a wealth of customer data in personalizing customer experiences according to varying show, business or campaign objectives

Accountabilities
CDM Analyst support will cover three MAIN responsibilities but not limited to:

Data Process Management

• Work with various RX BUs and teams (marketing, data, or show teams, among others) handling customer data to develop and establish an efficient and compliant flow of data and data usage from onshore or from varying CRM and registration systems to the campaigns and projects
• Provide solutions to simplify current complex processes and roadblocks between BU and Manila and within local marketing groups, as needed
• Deliver any needed enhancements to data extraction and reporting Salesforce, registration platforms or other similar CRM systems as needed and allowed

Data Governance

• Adherence to various global data privacy laws and standards to ensure data integrity at all times
• Develop local policies in adherence to regional/BU policies
• Data maintenance: flag inaccuracies on customer information for NRGDM teams to possibly work on
• Conduct studies and explore Do Not Call Register and Do Not Mail lists to invest on
• Initiate and present reports to summarize activities on data analysis

Marketing Data List Extractions & Segmentation

• Assess data requirements to develop and manage accurate lists for marketing campaigns, customer insights and other marketing-related functions; includes list checking and matching, and privacy checks
• Handle imports and exports of data from Salesforce and show registration system to campaign platforms (Eloqua, Verint, etc)
• Design reports and queries for campaign marketing channels
• Refreshing lists for campaign activity as and when required
• Demonstrate actions to validate data, reduce data duplications and manually delete or merge duplicated records as appropriate
• Work with data teams, analysts and/or show teams in identifying segmentation opportunities (i.e. via personas, behaviors, etc.)
• Work closely with the marketing and analytics teams to ascertain areas of priority for the business in terms of where deeper market penetration is needed
• Provide a feedback loop to stakeholders so that data quality is maintained and improved as required. Work with stakeholders for resolutions on any concerns raised
• Align yourself to the business priorities as and when they change

Hard/Technical, Soft Skills And Complimentary Skills

• Intermediate skills on MS Office, Expert with Microsoft Excel
• Experience in data management and processes in Salesforce and Oracle Business Intelligence or similar tools
• Understanding of data gathering, inspecting, cleansing, transforming, and modeling/diagramming techniques
• General knowledge on GDPR and other data privacy laws globally
• Keen attention to detail
• Strong analytical capabilities
• Excellent presentation skills
• Proven stakeholder management
• Excellent communication skills
• Proven time and project management skills
• Impeccable work ethics

Other Qualifications/Requirements

• Bachelor's degree holder
• At least 3 years of relevant experience
• Experience dealing with various stakeholders in a global perspective

Job Summary:

The CDM Analyst is an expert on Customer Data Management, as she/he will be supporting various Reed Exhibitions' marketing & analytics activities. The successful candidate will be expected to directly liaise with several key stakeholders and global data privacy experts to understand the overall customer data structure and needs of the business unit. This role will also be responsible in ensuring ease of use of data by establishing processes for data management activities. This will also be key in assisting teams leverage a wealth of customer data in personalizing customer experiences according to varying show, business or campaign objectives

Accountabilities:

CDM Analyst support will cover three MAIN responsibilities but not limited to:

Data Process Management

• Work with various RX BUs and teams (marketing, data, or show teams, among others) handling customer data to develop and establish an efficient and compliant flow of data and data usage from onshore or from varying CRM and registration systems to the campaigns and projects
• Provide solutions to simplify current complex processes and roadblocks between BU and Manila and within local marketing groups, as needed
• Deliver any needed enhancements to data extraction and reporting Salesforce, registration platforms or other similar CRM systems as needed and allowed

Data Governance

• Adherence to various global data privacy laws and standards to ensure data integrity at all times
• Develop local policies in adherence to regional/BU policies
• Data maintenance: flag inaccuracies on customer information for NRGDM teams to possibly work on
• Conduct studies and explore Do Not Call Register and Do Not Mail lists to invest on
• Initiate and present reports to summarize activities on data analysis

Marketing Data List Extractions & Segmentation

• Assess data requirements to develop and manage accurate lists for marketing campaigns, customer insights and other marketing-related functions; includes list checking and matching, and privacy checks
• Handle imports and exports of data from Salesforce and show registration system to campaign platforms (Eloqua, Verint, etc)
• Design reports and queries for campaign marketing channels
• Refreshing lists for campaign activity as and when required
• Demonstrate actions to validate data, reduce data duplications and manually delete or merge duplicated records as appropriate
• Work with data teams, analysts and/or show teams in identifying segmentation opportunities (i.e. via personas, behaviors, etc.)
• Work closely with the marketing and analytics teams to ascertain areas of priority for the business in terms of where deeper market penetration is needed
• Provide a feedback loop to stakeholders so that data quality is maintained and improved as required. Work with stakeholders for resolutions on any concerns raised
• Align yourself to the business priorities as and when they change

Hard/Technical, Soft Skills and Complimentary Skills

• Intermediate skills on MS Office, Expert with Microsoft Excel
• Experience in data management and processes in Salesforce and Oracle Business Intelligence or similar tools
• Understanding of data gathering, inspecting, cleansing, transforming, and modeling/diagramming techniques
• General knowledge on GDPR and other data privacy laws globally
• Keen attention to detail
• Strong analytical capabilities
• Excellent presentation skills
• Proven stakeholder management
• Excellent communication skills
• Proven time and project management skills
• Impeccable work ethics

Other Qualifications/Requirements:

• Bachelor's degree holder
• At least 3 years of relevant experience
• Experience dealing with various stakeholders in a global perspective

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