21 Curriculum Coordinator jobs in the Philippines

Intercountry is a pioneer in blended learning and one of France's leading language learning providers. They support over 500 companies and higher education institutions globally in training their employees and students in language skills. Intercountry's unique pedagogical approach combines human interaction and e-learning to ensure optimal progress, leading to high learner satisfaction rates.

The company specializes in premium language training solutions for companies and individuals. With a proven track record of delivering industry-leading results through its innovative distance-learning courses. The group is present in 9 countries worldwide and continues to expand its face-to-face and blended language solutions with language trainers in the UK, Ireland, USA, Canada, Spain, and the Philippines.

Intercountry-ICB Philippines Inc. is currently hiring a Full-time or Part-time Home-based English Language Teacher to join their dynamic team. While the position is open to candidates based anywhere in the Philippines, the company is headquartered in Cebu City, Central Visayas.

This is an excellent opportunity to work with a respected leader in education and training services. As part of the team, you'll play a key role in helping students improve their English communication skills, contributing to their academic and professional growth.

• Delivering engaging and effective English language lessons to learners, either one-on-one or in small group settings (online-based).
• Teaching materials are readily provided, ensuring structure and support. However, teachers have the flexibility to lead Conversation and Open Step sessions, allowing them to tailor lessons to the specific needs and learning goals of each student.
• Providing regular learner feedback and progress updates.
• Collaborating with the wider teaching team to share best practices and continuously improve the quality of the learning experience.
• Adhering to the company's policies, procedures & teaching standards to ensure a safe and productive learning environment.

• A bachelor's degree in Education, English, Linguistics or any related field is an advantage but not a must.
• Experience teaching English as a Second Language (ESL)or English as a Foreign Language. Specialization or experience in Business English is highly preferred
• Excellent command of the English language, both written and spoken
• Strong interpersonal and communication skills, with the ability to engage and motivate students
• Creativity and adaptability in designing lesson plans and teaching materials
• A passion for education and a commitment to helping students achieve their language learning goals

At Intercountry-ICB Philippines Inc., we are committed to providing a supportive and rewarding work environment for our workers. In addition to a competitive pay grade, we offer a range of benefits including:

• Opportunities for professional development and career advancement
• Flexible working arrangements, including the ability to work from home 100%.
• Work-shift will depend on one's preferred schedule availability to work at Intercountry
• A collaborative and inclusive team culture
• Comprehensive health insurance coverage (optional)

Technical Requirements:

• Stable internet connection with a minimum speed of 10 Mbps
• Headset with noise-cancellation feature
• Computer specifications:

Laptop: Intel Core i5 or higher

Desktop PC: Intel Core i3 or higher

Work Schedule & Commitment:

• Minimum of 5 working hours or at least 4 teaching slots per shift
• Regular working hours fall between 7:15 AM and 10:00 PM (Paris / Madrid time), adjusted for Daylight Saving Time and Winter Time
• Workdays: Monday to Friday only — Weekends OFF

Compensation:

• Starting rate: Php 203 per hour

Full training in our methodology is provided ideally for one (1) month with training allowance.

Intercountry clients are from France and Spain. Therefore, knowledge of French and Spanish language and culture can be helpful but not essential.

It is necessary that you complete the application form using the link below; otherwise, you will not be considered:

Thank you for your cooperation.

Join our dynamic team as an Instructional Designer, where you'll collaborate closely with our Instructional Design Manager, project partners, and subject matter experts. Together, we'll craft engaging learning modules, comprehensive course maps, and effective instructor-led training guides. But that's not all - you'll have the opportunity to flex your creative muscles by developing a variety of supporting materials, including impactful microlearning videos and multimedia resources, all tailored to enhance the learning experience. With your strong interpersonal, written, and visual communication skills, you'll expertly blend multimedia elements to effectively educate and engage our employees and stakeholders. If you're passionate about creating compelling learning experiences that drive success, we're excited to welcome you aboard.

In this role you will:

• Collaborate with stakeholders to identify learning needs and design tailored learning solutions that align with organizational goals and objectives.
• Create engaging and interactive instructional materials, leveraging multimedia elements and technology tools to enhance learner engagement and comprehension.
• Develop comprehensive curriculum outlines and learning pathways that cater to diverse learner needs, ensuring a seamless and impactful learning journey.
• Conduct rigorous needs analyses and performance evaluations to identify gaps and opportunities for improvement in learning outcomes.
• Harness the power of educational technologies and learning management systems to deliver dynamic and scalable learning experiences across various platforms.
• Ensure the quality and effectiveness of instructional materials through rigorous reviews, assessments, and continuous improvement initiatives.
• Manage multiple projects simultaneously, from inception to delivery, ensuring timely completion within budgetary constraints and stakeholder expectations.
• Foster collaborative relationships with subject matter experts, educators, and stakeholders to leverage diverse perspectives and expertise in the instructional design process.
• Provide training and support to trainers and learners on the effective use of instructional materials and technology tools, empowering them to maximize learning outcomes.
• Stay abreast of emerging trends and best practices in instructional design and educational technology, continuously enhancing your skills and expertise to drive innovation and excellence.

We are looking for someone who has:

• Strong understanding of adult learning principles, instructional design theories, and best practices in educational psychology.
• Proficiency in learning management systems (LMS), authoring tools (i.e., Articulate 360), multimedia production software (e.g., Vyond, Adobe Creative Cloud, Canva, Genially, etc.), and emerging educational technologies.
• Ability to think creatively and analytically to design innovative solutions that address diverse learning needs and challenges.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely to diverse audiences.
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously and deliver results within deadlines and budgetary constraints.
• Ability to collaborate effectively with cross-functional teams and stakeholders, fostering a culture of teamwork and shared success.
• Meticulous attention to detail in instructional design, content development, and quality assurance processes to ensure accuracy and effectiveness.
• Flexibility and adaptability to navigate evolving business needs, technologies, and learning methodologies in a fast-paced environment.
• A passion for lifelong learning and professional development, with a commitment to staying updated on emerging trends and advancements in instructional design and educational technology.
• Drive and determination to achieve measurable learning outcomes and impact organizational performance through effective instructional design and development.
• Proven working experience in instructional design and with instructional technology
• Excellent knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Solid knowledge of course development software (Articulate 360, Canva, Genially) and at least one Learning Management System
• Multimedia design skills (Vyond, Photoshop, Illustrator)
• Ability to write effective copy, instructional text, audio scripts/video scripts, and storyboards
• Bachelor's or Master's degree in Instructional Design, Educational Technology, or a related field, OR, a minimum of 3-5 years of experience in instructional design, curriculum development, or educational technology in a corporate or academic setting.
• Proven track record of designing and delivering impactful learning solutions that drive measurable results and enhance organizational performance.
• Demonstrated proficiency in instructional design methodologies, learning management systems, authoring tools, and multimedia production software.

Work Address: Brgy. Kamuning, Quezon City

Work Set-up: Onsite

Work Schedule: Monday - Friday, 8am – 5pm

Work Type: Full-Time

DUTIES and RESPONSIBILITIES:

 Create structured, user-friendly course templates and instructional content that reflect

organizational academic standards and enhance student focus and retention.

Plan and oversee instructional design initiatives by working closely with department

heads, faculty, and project teams to meet academic goals and timelines.

urate and update assessment banks, rubrics, and reference materials to support fair,

transparent, and outcomes-based learning evaluation.

esearch, recommend, and implement digital tools that increase interactivity, support

learner motivation, and accommodate diverse learning needs.

upport faculty in understanding and applying instructional design principles, template

standards, and digital tools through workshops, coaching, and resource development.

ntegrate theories such as cognitive load, self-determination, and motivation into

instructional strategies that promote effective knowledge transfer.

ollaborate with program leads to align learning materials with intended outcomes,

ensuring coherence across courses and consistent learner experiences.

se feedback, analytics, and reflection tools to assess the impact of course materials

and iterate on improvements that support both faculty and student growth.

QUALIFICATIONS:

achelor's degree in Instructional Design, Educational Technology, Education, or related

field (Master's degree preferred)

t least 2–3 years' experience in instructional design, curriculum development, or related

roles in an academic or e-learning setting

 ong proficiency in instructional design software (Articulate, Adobe Captivate and

learning management tools like Canvas/Moodle)

ound understanding of pedagogy, assessment strategies, and digital learning best

practices

xcellent communication and stakeholder coordination skills

trong attention to detail and organizational skills for managing multiple projects

simultaneously

ust demonstrate willingness and initiative to learn CIIT's current educational

technology (EdTech) tools.

ust possess the drive to explore and adopt emerging EdTech solutions that can

enhance both student learning experiences and faculty instruction.

nterest and enthusiasm in the field of Traditional and Digital Arts, Multimedia,

Information Technology and Game Development

Upon hiring:

Free lunch

Bereavement leave - 5 calendar days

Company workstation provided

Government-mandated

Upon regularization:

In Life HMO (200k maximum per illness/year)

Manulife accident insurance (200k maximum)

6 Vacation leaves that could be accumulated to a maximum of 24 VLs

5 Sick/medical leaves (cash convertible)

Maintenance medicine reimbursement (1k max/year)

Flu vaccine subsidy every year

Tuition fee discounts up to 75% for relatives

Short course discount for the employee in specialized courses up to 100% (digital marketing, photography, video editing, game development, programming, website development, etc.)

Job Type: Full-time

Pay: From Php35,000.00 per month

Application Question(s):

• Are you okay with the working schedule of Mondays-Fridays, 8 am-5 pm?
• Are you amenable to working onsite in Kamuning, Quezon City?
• What is your expected salary?

Education:

• Bachelor's (Preferred)

Experience:

• instructional design: 3 years (Preferred)
• curriculum development: 3 years (Preferred)
• academic or e-learning setting: 3 years (Preferred)

Work Location: In person

We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.

With a waitlist growing by the day, Athena has already showcased compelling demand. As part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

Role Overview
As an Instructional Design Specialist for the Learning Experience Design & Development, you will lead a team in developing engaging learning materials and courses. You will drive the team's efforts, applying instructional design expertise and overseeing the development of high-quality educational content.

Duties & Responsibilities

• Leadership and Mentorship: Lead and mentor a team of Instructional Design Analysts, providing guidance and support to enhance their skills and capabilities, resulting in a high-performing team that consistently delivers effective learning experiences.
• Content Creation Management: Manage the creation of learner-centered content and courses, ensuring alignment with organizational objectives and quality standards, to produce impactful learning materials that meet business needs and enhance employee performance.
• Stakeholder Collaboration: Collaborate with stakeholders to identify learning needs and work with cross-functional teams to develop comprehensive instructional materials, resulting in tailored learning solutions that address specific organizational challenges and goals.
• Instructional Design Implementation: Apply various instructional design models and methodologies, overseeing the creation of interactive and engaging learning experiences, to ensure the development of effective training programs that maximize knowledge transfer and skill acquisition.
• Multimedia Integration: Implement multimedia elements, interactive activities, and assessments in learning materials to maximize learner engagement and knowledge retention, resulting in improved learning outcomes and increased application of skills in the workplace.
• Quality Assurance: Monitor the instructional design process, ensuring quality and facilitating continuous improvement, to maintain high standards of instructional materials and adapt to evolving learning needs and technologies.

Key Stakeholders

• Design & Development Team
• Learning Experience Delivery Team
• Executive Partners
• Operations Support Staff
• All Athena Business Units with Learning Design & Development requests

Skills

• Analytical Skills: Ability to analyze learner data, diagnose learning challenges and apply innovative solutions effectively.
• Project Management Skills: Proficiency in managing multiple instructional design projects simultaneously, including resource allocation, timeline management, and stakeholder communication.
• Communication Skills: Excellent verbal and written communication for effective engagement with stakeholders.
• Instructional Design Expertise: In-depth knowledge of various instructional design models, learning theories, and adult learning principles to create effective learning experiences.
• Curriculum Development Skills: Ability to design and develop comprehensive curricula that align with organizational goals and learner needs.
• Evaluation and Assessment Skills: Proficiency in creating and implementing effective assessment strategies to measure learning outcomes and training effectiveness.
• Creativity and Innovation: Ability to generate novel ideas and approaches to instructional design challenges, keeping learning materials engaging and up-to-date.
• Research Skills: Ability to stay current with the latest instructional design trends, technologies, and best practices, applying relevant findings to improve learning outcomes.
• Technical Skills: Advanced knowledge in relevant learning management systems and e-learning authoring tools and technologies to enhance learner engagement and training effectiveness.

Competencies

• Leadership and Coaching: Demonstrated ability to lead and manage a team effectively, fostering collaboration and growth.
• Instructional Design Expertise: Proficiency in applying pedagogical principles to develop effective learning experiences.
• Technological Proficiency: Advanced knowledge of instructional design software and learning management systems.
• Team Collaboration: Ability to work with cross-functional teams and stakeholders to identify learning needs and implement solutions.

Relevant Experience Required

• At least 2 years of proven experience in instructional design, e-Learning development, or a related field
• Strong portfolio demonstrating successful instructional design projects
• Familiarity with current educational technologies and learning management systems

Educational And Certification Requirements

• Bachelor's degree in Instructional Design, Educational Technology, or a related field (Master's degree preferred)
• Certification in instructional design or e-learning development (e.g., CPLP) is advantageous

Direct Reports and Span of Control
This role will be responsible for 5 Instructional Design Analysts and 1 Learning Experience Admin Analyst with plans to expand the span of control in the future.

Equal Opportunity Employer: At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment. We believe that diversity enriches our organization, enhances creativity, and drives innovation. We are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through our hiring practices, employee development initiatives, and company culture, recognizing that it is essential for our success as a company and as a community.

We're Hiring: Learning & Development Project Manager

Location: Onsite – BGC, Taguig

Start Date: ASAP / within 30 days

We are looking for a
Project Manager with strong Learning & Development (L&D) and instructional design experience
to lead training initiatives and manage external partners. This role will involve overseeing end-to-end project delivery, ensuring quality learning solutions, and driving collaboration between internal teams and vendors.

What You'll Do

• Plan and manage
  training and instructional design projects
  from start to finish
• Coordinate with
  vendors, subject matter experts, and internal teams
  to meet project timelines and objectives
• Monitor progress, manage risks, and ensure quality standards are met
• Oversee resources across design, content, and multimedia teams
• Evaluate program effectiveness and recommend improvements

What We're Looking For

• 5+ years of
  project management experience
  in L&D, training, or instructional design
• Strong understanding of
  training methodologies
  (e.g., ADDIE, SAM)
• Experience working with vendors and managing partnerships
• Skilled in
  project management tools
  (Jira, Asana, MS Project, Trello, etc.)
• PMP or similar certification is a strong plus
• Excellent communication, organization, and stakeholder management skills

Why You'll Love This Role

Opportunity to
lead impactful learning projects

Collaborate with talented teams and trusted partners

Grow your expertise in both
project management and instructional design

Interested applicants may connect directly or send a message for more details.

QUALIFICATIONS:

• Bachelor's degree in Instructional Design, Educational Technology, Education, or related field.
• At least 2–3 years' experience in instructional design, curriculum development, or related roles in an academic or e-learning setting.
• Strong proficiency in instructional design software (Articulate, Adobe Captivate) and learning management tools like Canvas/Moodle.
• Sound understanding of pedagogy, assessment strategies, and digital learning best practices.
• Excellent communication and stakeholder coordination skills.
• Strong attention to detail and organizational skills for managing multiple projects simultaneously.
• Must demonstrate willingness and initiative to learn current educational technology (EdTech) tools.
• Must possess the drive to explore and adopt emerging EdTech solutions that can enhance both student learning experiences and faculty instruction.
• Interest and enthusiasm in the field of Traditional and Digital Arts, Multimedia, Information Technology, and Game Development.

BENEFITS OFFERED (Upon Hiring)

• Free lunch
• Bereavement leave - 5 calendar days
• Company Workstation provided
• Government-mandated Benefits

BENEFITS OFFERED (Upon Regularization)

• InLife HMO (200k maximum per illness/year)
• Manulife accident insurance (200k maximum)
• 6 Vacation leaves that could be accumulated to a maximum of 24 VLs
• 5 Sick/medical leaves (cash convertible)
• Maintenance medicine reimbursement (1k max/year)
• Flu vaccine subsidy every year
• Tuition fee discounts up to 75% for relatives
• Short course discount for the employee in specialized courses up to 100

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Benefits:

• Health insurance
• On-site parking
• Staff meals provided

Application Question(s):

• Bachelor's Degree:
• Current/Previous Salary:
• Expected Salary:
• Reason for Seeking New Opportunity:
• Notice Period:
• Current Residence:
• Availability for Interview:
• Active Email:
• Active Mobile/Viber:

Experience:

• Instructional Design and/or Curriculum Development: 2 years (Required)

Work Location: In person

Essential Functions and Responsibilities:

1. Selects or develops training aids, including instructor-led Training, Computer Based Training,

handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and

reference works.

1. Develops training curricula and/or recommends or utilizes programs that meet instructional

goals and objectives, including use and support of a Learning Management System.

1. Formulates training outlines and determines instructional methods, utilizing knowledge of

specified training needs and effectiveness of such methods as individual training, group

instruction, lectures, demonstrations, meetings, and cooperative learning workshops.

1. Evaluates effectiveness of training and development programs and utilizes relevant evaluation

and quality data to revise or recommend changes in instructions, methods, or processes.

1. May review instructor performance and recommend improvements to program content and/or

instructor presentation methods; may assist in recruit, selection, and training/certification of

instructors.

1. Assists in analyzing and assessing training and development needs for projects, teams, or

individuals.

Minimum Job Requirements (Education, Experience, Skills):

• A degree holder in Training/Development or related field

• With at least two to five years' experience in design, development, and delivery of training

materials in the call center industry or environment are preferred.

• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology

for synchronous and asynchronous delivery is highly preferred.

• Demonstrated performance consulting experience while using effective interaction skills is

preferred.

• Presentation experience using flexible delivery methods (lecture, computer-based/assisted,

performance, facilitation, cooperative learning) and tools is preferred.

• Ability to manage and implement multiple projects using project management tools/skills is

preferred.

• Demonstrated leadership experience and the ability to proactively resolve issues and develop

employees are preferred.

• Strong interpersonal and communication skills and the ability to work effectively with a wide

range of staff and clients in a diverse environment are preferred.

• Must be able to work flexible hours and schedules to meet the needs of various projects.

• Willing to work in Commonwealth Quezon City.

Instructional Design Specialist
Join our dynamic team as an Instructional Designer, where you'll collaborate closely with our Instructional Design Manager, project partners, and subject matter experts. Together, we'll craft engaging learning modules, comprehensive course maps, and effective instructor-led training guides. But that's not all - you'll have the opportunity to flex your creative muscles by developing a variety of supporting materials, including impactful microlearning videos and multimedia resources, all tailored to enhance the learning experience. With your strong interpersonal, written, and visual communication skills, you'll expertly blend multimedia elements to effectively educate and engage our employees and stakeholders. If you're passionate about creating compelling learning experiences that drive success, we're excited to welcome you aboard.

In This Role You Will

• Collaborate with stakeholders to identify learning needs and design tailored learning solutions that align with organizational goals and objectives.
• Create engaging and interactive instructional materials, leveraging multimedia elements and technology tools to enhance learner engagement and comprehension.
• Develop comprehensive curriculum outlines and learning pathways that cater to diverse learner needs, ensuring a seamless and impactful learning journey.
• Conduct rigorous needs analyses and performance evaluations to identify gaps and opportunities for improvement in learning outcomes.
• Harness the power of educational technologies and learning management systems to deliver dynamic and scalable learning experiences across various platforms.
• Ensure the quality and effectiveness of instructional materials through rigorous reviews, assessments, and continuous improvement initiatives.
• Manage multiple projects simultaneously, from inception to delivery, ensuring timely completion within budgetary constraints and stakeholder expectations.
• Foster collaborative relationships with subject matter experts, educators, and stakeholders to leverage diverse perspectives and expertise in the instructional design process.
• Provide training and support to trainers and learners on the effective use of instructional materials and technology tools, empowering them to maximize learning outcomes.
• Stay abreast of emerging trends and best practices in instructional design and educational technology, continuously enhancing your skills and expertise to drive innovation and excellence.

We are looking for someone who has:

• Strong understanding of adult learning principles, instructional design theories, and best practices in educational psychology.
• Proficiency in learning management systems (LMS), authoring tools (i.e., Articulate 360), multimedia production software (e.g., Vyond, Adobe Creative Cloud, Canva, Genially, etc.), and emerging educational technologies.
• Ability to think creatively and analytically to design innovative solutions that address diverse learning needs and challenges.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely to diverse audiences.
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously and deliver results within deadlines and budgetary constraints.
• Ability to collaborate effectively with cross-functional teams and stakeholders, fostering a culture of teamwork and shared success.
• Meticulous attention to detail in instructional design, content development, and quality assurance processes to ensure accuracy and effectiveness.
• Flexibility and adaptability to navigate evolving business needs, technologies, and learning methodologies in a fast-paced environment.
• A passion for lifelong learning and professional development, with a commitment to staying updated on emerging trends and advancements in instructional design and educational technology.
• Drive and determination to achieve measurable learning outcomes and impact organizational performance through effective instructional design and development.
• Proven working experience in instructional design and with instructional technology
• Excellent knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Solid knowledge of course development software (Articulate 360, Canva, Genially) and at least one Learning Management System
• Multimedia design skills (Vyond, Photoshop, Illustrator)
• Ability to write effective copy, instructional text, audio scripts/video scripts, and storyboards
• Bachelor's or Master's degree in Instructional Design, Educational Technology, or a related field, OR, a minimum of 3-5 years of experience in instructional design, curriculum development, or educational technology in a corporate or academic setting.
• Proven track record of designing and delivering impactful learning solutions that drive measurable results and enhance organizational performance.
• Demonstrated proficiency in instructional design methodologies, learning management systems, authoring tools, and multimedia production software.

About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Under limited supervision, the Instructional Design Apprentice conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning, asynchronous and synchronous design and delivery.

Responsibilities:

1. Selects or develops training aids, including instructor-led Training, Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works. (40% of work time)

2. Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System. (20% of work time)

3. Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops. (15% of work time)

4. Evaluates effectiveness of training and development programs and utilizes relevant evaluation and quality data to revise or recommend changes in instructions, methods, or processes. (15% of work time)

5. May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may assist in recruit, selection, and training/certification of instructors. (5% of work time)

6. Assists in analyzing and assessing training and development needs for projects, teams, or individuals. (5% of work time)

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Minimum Job Requirements:

• A degree holder in Training/Development or related field
• With at least two to five years' experience in design, development, and delivery of training

materials in the call center industry or environment are preferred.

• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology

for synchronous and asynchronous delivery is highly preferred.

• Demonstrated performance consulting experience while using effective interaction skills is

preferred.

• Presentation experience using flexible delivery methods (lecture, computer-based/assisted,

performance, facilitation, cooperative learning) and tools is preferred.

• Ability to manage and implement multiple projects using project management tools/skills is

preferred.

• Demonstrated leadership experience and the ability to proactively resolve issues and develop

employees are preferred.

• Strong interpersonal and communication skills and the ability to work effectively with a wide

range of staff and clients in a diverse environment are preferred.

• Must be able to work flexible hours and schedules to meet the needs of various projects.
• Willing to work in Commonwealth Quezon City.

requirementDescription

Under limited supervision, the Instructional Design Apprentice conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning, asynchronous and synchronous design and delivery.

Responsibilities:

1. Selects or develops training aids, including instructor-led Training, Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works. (40% of work time)

2. Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System. (20% of work time)

3. Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops. (15% of work time)

4. Evaluates effectiveness of training and development programs and utilizes relevant evaluation and quality data to revise or recommend changes in instructions, methods, or processes. (15% of work time)

5. May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may assist in recruit, selection, and training/certification of instructors. (5% of work time)

6. Assists in analyzing and assessing training and development needs for projects, teams, or individuals. (5% of work time)

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Minimum Job Requirements:

• A degree holder in Training/Development or related field
• With at least two to five years' experience in design, development, and delivery of training

materials in the call center industry or environment are preferred.

• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology

for synchronous and asynchronous delivery is highly preferred.

• Demonstrated performance consulting experience while using effective interaction skills is

preferred.

• Presentation experience using flexible delivery methods (lecture, computer-based/assisted,

performance, facilitation, cooperative learning) and tools is preferred.

• Ability to manage and implement multiple projects using project management tools/skills is

preferred.

• Demonstrated leadership experience and the ability to proactively resolve issues and develop

employees are preferred.

• Strong interpersonal and communication skills and the ability to work effectively with a wide

range of staff and clients in a diverse environment are preferred.

• Must be able to work flexible hours and schedules to meet the needs of various projects.
• Willing to work in Commonwealth Quezon City.