5,119 Cruise Staff jobs in the Philippines

Capitalize the following perks:

• Salary is open for negotiation
• HMO with free dependent
• Retirement Plan
• leave credits (all convertible to cash)

Job Description:

• Answers inbound sales calls, inquiries, and customer service calls.
• Answers caller's questions concerning all aspects of cruise vacations and options, closing the sale of a cruise booking, and "upselling" cruise packages to maximize revenue.
• Provides high levels of service to the customers with professionalism and cruise product knowledge.
• Performs other duties as may be assigned by either the immediate supervisor or senior management.

Qualifications:

• Minimum of 1-year cruise sales experience selling multiple cruise lines either in person or on the telephone.
• Knowledge of GDS (Global Distribution Systems)
• Experience in any travel related sales account
• Must have strong cruise product knowledge.
• Must be highly proficient in sales and closing techniques.
• Excellent English verbal communication skills.
• Able to analyze, evaluate, and solve problems.

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Shift system

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Overtime pay
• Performance bonus

Experience:

• Sales Specialist: 1 year (Preferred)

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Work Location: In person

RESPONSIBILITIES

• Outbound Sales Representatives that will contact leads assigned to them and should be destination experts so that they may be able to provide the needs and wants of the guests and end up to be a successful sale.
• They will also assist in customer's inquiries, concerns, or questions, as well as action requests to manage existing bookings for both direct guests and travel advisors.
• This role will use knowledge of the client-specific processes, policies, products to respond to customer's queries and provide assistance to resolve customer needs. This will be done through accessing the client's reservations system to action any requests that require amendment to existing bookings, or creating new bookings. In addition to that, Customer Service Representatives are given access to the client's knowledge base, where processes, policies and updates are housed in order to provide the most up to date information and most suitable resolution for customers.
• Cruise Holiday Planners also ring-fences customer satisfaction, upholding solid customer experience by ensuring complete and accurate information is utilized and provided when handling customer interactions, that the calls are handled in an efficient manner, as well as demonstrating customer service throughout the conversation with the customers.

POSITION SUMMARY

Position is responsible for selling Silversea cruises and related shore side products and services to the consumer, via outbound telephone sales activities. Utilize web and other lead and inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other types of contacts to consumers, recommending appropriate voyage and vacation packages. Work directly with the consumers to provide a personalized luxury customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sell Silversea cruises and related shore side products and services, using outbound consumer contacts.

• Maintain contact with all clients to ensure high levels of client satisfaction and optimize long-term customer value.

• Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services.
• Meet assigned monthly, quarterly, and annual targets.

• Manage a high volume sales-focused workload, meet productivity goals, and optimize the selling process through pro-active customer contact.

• Communicate and interact effectively with decision makers, at all levels internally and externally.

• Maximize all opportunities in the process of closing a sale; service existing cruise bookings booked direct, and exercise upsell opportunities throughout the life of the customer relationship.

• Sell consultatively, using active listening skills, and make recommendations to prospects and clients.

• Help to develop a database of qualified leads and inquiries through referrals, direct mail, and email

• Quickly apply new skills and multi-task to achieve peak levels of performance.

• Assist in departmental sales efforts to move soft sailings and last minute inventory.

• Maintain accurate records of all clients and potential clients, utilizing company-supported technology tools and processes.

• Adhere to all company policies, procedures and business ethics codes.

• Other duties as assigned by supervisor.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• Demonstrate ability to interact and cooperate with all company employees.

• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

• Maintain professional internal and external relationships that meet company core values.
• Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.

• Proactively establish and maintain effective working team relationships with all support departments.

POSITION SUMMARY

This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. This position strictly handles inbound calls, including up until the time the guest sails. Agent is responsible for selling and servicing Silversea cruises and related shore side products and services to the consumer, via inbound calls. Utilize phone calls to the Silversea toll free number to generate sales and help foster long-term customer relationships through great service. Work directly with the consumers to provide a personalized luxury customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values. Work with management to make sure that call volume is handled efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sell Silversea cruises and related shore side products and services, using inbound consumer contacts.
• Effectively evaluate guest needs and identify products that best fit the guests needs, providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations
• Servicing existing reservations according to guest requests and in accordance with existing business rules
• Meet assigned monthly, quarterly, and annual targets.
• Manage a high volume workload, meet goals assigned by management, and optimize the selling process through a scripted Sales Process.
• Communicate and interact effectively with decision makers, at all levels internally and externally.
• Maximize all opportunities in the process of closing a sale; service existing cruise bookings booked direct, and exercise upsell opportunities throughout the life of the customer relationship.
• Sell consultatively, using active listening skills, and make recommendations to prospects and clients.
• Quickly apply new skills and multi-task to achieve peak levels of performance.
• Responsible for correctly capturing pertinent information and payments during all interactions with guests, utilizing company-supported technology tools and processes.
• In cases where Sales opportunities are not closed, providing all necessary information to pass along to ensure we are maximizing the company's marketing return on investment (ROI).
• Adhere to all company policies, procedures and business ethics codes.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
• Computer knowledge and skills required.
• Must adhere to assigned schedule and all applicable PC objectives and goals.
• Proactively establish and maintain effective working team relationships with all support departments.

Agent Cruise Enhancement Sales

(Job Grade - 10)

Journey with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests

Royal Caribbean Group's Consumer Outreach Team has an exciting career opportunity for a full time Agent Cruise Enhancement Sales reporting to the Manager CO Inbound Sales

Position Summary

The Cruise Enhancement Sales agent is responsible for engaging guests and travel agents via inbound calls to promote and sell onboard enhancements and amenities ensuring a high level of customer satisfaction This role supports revenue growth by proactively identifying sales opportunities and providing knowledgeable assistance through internal systems such as Legasuite and IBT The ideal candidate will demonstrate a sales-oriented mindset embody our core values of friendly passionate and committed to guest satisfaction and be adaptable to changing business needs

Essential Duties and Responsibilities:

Answer inbound calls from guests and travel agents providing guidance on booking and modifying cruise enhancements new reservations

• servicing and onboard experiences
  Promote upsell and recommend additional onboard amenities including but not limited to shore excursions beverage packages dining options onboard activities- and Royal Gift items to maximize guest satisfaction and revenue
• Identify sales opportunities during calls and proactively suggest upgrades or additional items that enhance guest experience
  Effectively utilize the company's sales process including asking qualifying questions to understand guest needs and preferences building rapport- and guiding conversations toward mutually beneficial solutions
  Complete all booking requests from callers accurately and efficiently- ensuring all details are captured and system entries are correct
  Demonstrate expertise in Royal Caribbean ships ports of call onboard experiences- and available offerings to confidently educate callers and make tailored recommendations
  Build rapport with callers by engaging in friendly personalized conversations- and establishing trust through knowledgeable advice and attentive service
  Stay informed about current promotions new offerings- and system updates to provide accurate and timely information
  Adapt quickly to changing business priorities product offerings- and technological systems
  Meet or exceed individual and team sales targets- contributing to overall revenue goals
  Document all customer interactions accurately within CRM and internal systems · Collaborate with team members and other departments to ensure seamless service delivery and follow-up as needed · Handle and own all callers request on booking and servicing reservations- either new or existing

Qualifications KNOWLEDGE AND SKILLS

Prior experience in sales customer service

• or a related field; experience within the travel
  hospitality- or cruise industry preferred
  Demonstrated sales aptitude with a proactive- driven attitude
• Excellent communication and interpersonal skills
  Friendly passionate- and committed to delivering exceptional service
  Ability to utilize the sales process effectively- including asking qualifying questions and building rapport
  Knowledge of Royal Caribbean ships ports of call onboard experiences- and available amenities
• Proficient in the use of CRM tools and booking systems such as Legasuite and IBT
  Flexible availability including evenings weekends- and holidays
• High school diploma or equivalent; additional certifications or higher education in sales or hospitality is a plus
• Must be self-directed and motivated while also fitting in with a team

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

POSITION SUMMARY

This position is part of a direct consumer outreach sales organization where the sales agent is the first point of contact for guest calling into our contact center This position strictly handles inbound calls including up until the time the guest sails Agent is responsible for selling and servicing Silversea cruises and related shore side products and services to the consumer via inbound calls Utilize phone calls to the Silversea toll free number to generate sales and help foster long-term customer relationships through great service Work directly with the consumers to provide a personalized luxury customer service experience Work within the global sales and support teams for the achievement of customer satisfaction revenue generation and long-term sales goals in line with company vision and values Work with management to make sure that call volume is handled efficiently

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sell Silversea cruises and related shore side products and services using inbound consumer contacts

• Effectively evaluate guest needs and identify products that best fit the guests needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations

• Servicing existing reservations according to guest requests and in accordance with existing business rules

• Meet assigned monthly quarterly and annual targets

• Manage a high volume workload meet goals assigned by management and optimize the selling process through a scripted Sales Process

• Communicate and interact effectively with decision makers at all levels internally and externally

• Maximize all opportunities in the process of closing a sale; service existing cruise bookings booked direct and exercise upsell opportunities throughout the life of the customer relationship

• Sell consultatively using active listening skills and make recommendations to prospects and clients

• Quickly apply new skills and multi-task to achieve peak levels of performance

• Responsible for correctly capturing pertinent information and payments during all interactions with guests utilizing company-supported technology tools and processes

• In cases where Sales opportunities are not closed providing all necessary information to pass along to ensure we are maximizing the company's marketing return on investment (ROI)

• Adhere to all company policies procedures and business ethics codes

• Performs other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management

QUALIFICATIONS KNOWLEDGE AND SKILLS

• Demonstrate ability to interact and cooperate with all company employees

• Build trust value others communicate effectively drive execution foster innovation focus on the customer collaborate with others solve problems creatively and demonstrate high integrity

• Maintain professional internal and external relationships that meet company core values

• Work both in a small local team and within a larger global team in a highly motivated competitive environment toward a common goal

• Computer knowledge and skills required

• Must adhere to assigned schedule and all applicable PC objectives and goals

• Proactively establish and maintain effective working team relationships with all support departments

(Job Grade - 10)
Journey with us
Combine your career goals and sense of adventure by joining our incredible team of employees at
Royal Caribbean Group
. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group's
Consumer Outreach
Team has an exciting career opportunity for a full time
Agent, Cruise Enhancement Sales
reporting to the
Manager, CO Inbound Sales
Position Summary
The Cruise Enhancement Sales agent is responsible for engaging guests and travel agents via inbound calls to promote and sell onboard enhancements and amenities, ensuring a high level of customer satisfaction. This role supports revenue growth by proactively identifying sales opportunities and providing knowledgeable assistance through internal systems such as Legasuite and IBT. The ideal candidate will demonstrate a sales-oriented mindset, embody our core values of friendly, passionate, and committed to guest satisfaction, and be adaptable to changing business needs.

Essential Duties And Responsibilities

• Answer inbound calls from guests and travel agents, providing guidance on booking and modifying cruise enhancements, new reservations, servicing and onboard experiences.
• Promote, upsell, and recommend additional onboard amenities, including but not limited to shore excursions, beverage packages, dining options, onboard activities, and Royal Gift items to maximize guest satisfaction and revenue.
• Identify sales opportunities during calls and proactively suggest upgrades or additional items that enhance guest experience.
• Effectively utilize the company's sales process, including asking qualifying questions to understand guest needs and preferences, building rapport, and guiding conversations toward mutually beneficial solutions.
• Complete all booking requests from callers accurately and efficiently, ensuring all details are captured and system entries are correct.
• Demonstrate expertise in Royal Caribbean ships, ports of call, onboard experiences, and available offerings to confidently educate callers and make tailored recommendations.
• Build rapport with callers by engaging in friendly, personalized conversations, and establishing trust through knowledgeable advice and attentive service.
• Stay informed about current promotions, new offerings, and system updates to provide accurate and timely information.
• Adapt quickly to changing business priorities, product offerings, and technological systems.
• Meet or exceed individual and team sales targets, contributing to overall revenue goals.
• Document all customer interactions accurately within CRM and internal systems.
• Collaborate with team members and other departments to ensure seamless service delivery and follow-up as needed.
• Handle and own all callers request on booking and servicing reservations, either new or existing.

Qualifications, KNOWLEDGE, AND SKILLS

• Prior experience in sales, customer service, or a related field; experience within the travel,
• hospitality, or cruise industry preferred.
• Demonstrated sales aptitude with a proactive, driven attitude.
• Excellent communication and interpersonal skills.
• Friendly, passionate, and committed to delivering exceptional service.
• Ability to utilize the sales process effectively, including asking qualifying questions and building rapport.
• Knowledge of Royal Caribbean ships, ports of call, onboard experiences, and available amenities.
• Proficient in the use of CRM tools and booking systems such as Legasuite and IBT.
• Flexible availability, including evenings, weekends, and holidays.
• High school diploma or equivalent; additional certifications or higher education in sales or hospitality is a plus.
• Must be self-directed and motivated while also fitting in with a team.

We know there's a lot to consider.
As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Actual Job Title: "MEDICAL OPERATIONS SPECIALIST-NURSE"

We are currently seeking experienced nurses who are interested in joining our growing operations team. In this role, you will be responsible for staffing emergency access telephone lines in our operations centers to respond to client health events and other emergencies. Additionally, the role also includes domestic & international deployments to support medical evacuations and perform a combination of medical logistics and research work. The logistics are in support of medevac operations that come into the office from our members, and the research is done in preparation for future operations (locating and establishing relationships with hospitals, air and ground evacuation providers, etc.).

We want Nurses who are team players with excellent multitasking, time management, and problem-solving skills who enjoy assisting our members.

Training will be provided.

• Registered Nurse with at least 3 years of pre-hospital or hospital background.
• Preferably with a minimum of 1 year of customer service/call-handling experience.
• An extensive background in emergency nursing/emergency medical dispatch, or a medical hotline, is an advantage.
• Excellent English Communication skills (verbal & written).
• Proficient in computer operations.
• Attentive to details and follow-through.
• Efficient time management and organizational skills.
• Highly energetic and motivated to succeed.
• Mission-driven in "doing whatever it takes" to help those in need.
• Previous experience in Telehealth, Emergency Room (ER), Intensive Care Unit (ICU), Off-shore or Cruise ship nursing, and Flight nursing is a plus.

• Staff emergency and general access telephone lines in our operations center
• Respond to member health events and member/potential member inquiries via telephone and email.
• Obtain and evaluate all relevant information to handle inquiries.
• Effectively describe the nature and scope of Global Rescue services
• Manage and coordinate logistics for field rescues from remote locations and patient transfers to/from hospitals (includes air, ground, sea, etc.)
• Follow, maintain, and improve protocol, process, and quality standards for patient response and transport.
• Execute assigned non-operational general office tasks with diligence and precision.
• Domestic and International deployment when required.

Compressed workweek schedule:

• 3 consecutive working days & 3 successive rest days
• Dayshift/Nightshift: 12 hours/day
• Full-time, Office-based
• Onsite ( Location: IBP Tower, Dona Julia Vargas Ave., Ortigas Center, Pasig City, Metro Manila)

• Global Rescue Membership on Day 1 – access best-in-class emergency response services
• Comprehensive HMO – for you + 50% for your dependents
• Life Insurance – premium membership coverage
• Paid Annual Trainings (ACLS & BLS)
• Paid Time Off – vacation, holidays, sick leave & gov't leave credits (maternity, paternity, solo parent, etc.)
• Opportunity for international & domestic deployments
• Career growth and promotion opportunities
• Employee Referral Incentive – bring in talented friends and get rewarded
• Monthly Employee Engagement Activities & Annual Company Events
• Work-life Balance
• 13th-month pay, Overtime pay, Night differential pay
• Annual performance-based incentives & salary increase

• Great Work–Life Balance
  
  Compressed schedule: 3 days on, 3 days off
• Career Growth Opportunities
  
  Domestic & international deployments, Paid training to upskill & expand your expertise
• Collaborative & Inclusive Culture Mission-driven, passionate workforce
  
  Supportive team & colleagues
• Diverse Global Team
  
  Work with different nationalities, cultures, expertise, etc.
• Fun Team Environment
  
  Monthly activities & yearly company events
  
  Sponsored potlucks & team dinners
  
  Sweet treats on your Special day

Compensation: Basic Salary + Additional PHP 5,000 premium for full-time night shift + Annual performance bonus/salary increase

Global Rescue is the world's leading membership organization, providing integrated medical, security, intelligence, and crisis response services to consumers, enterprises, and governments. Founded in 2004, Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. Global Rescue has been established in the Philippines since 2016.

For more information, please visit

Duties & Responsibilities:

• Handle customer inquiries on cruise packages and reservations.
• Process bookings and confirm travel details.
• Assist with itinerary changes, cancellations, or upgrades.
• Deliver excellent service to enhance cruise experiences.

About Callhounds Global:

Callhounds Global partners with international brands to provide top-tier BPO services. We are dedicated to building careers while delivering world-class customer support. Be part of our growing team and thrive in a fun, supportive, and travel-focused workplace.