75 Crm Systems jobs in the Philippines

JOB OVERVIEW:

The Customer Relationship Management (CRM) Officer is responsible for running day-to-day CRM campaigns in collaboration with different teams by segmenting our first-party data across the departments into different customer profiles, target customer profiles with relevant and personalized communications to ensure customer retention, satisfaction, and delight.

QUALIFICATIONS:

- Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management or Communication

- With 2-3 years of relevant CRM experience; experience in CRM Marketing in an online subscription business (e.g. gaming, telecommunications, entertainment or other relevant industry) is an advantage

- Knowledge and understanding of tools: SQL server, Salesforce cloud, Google Analytics, Google Tag Manager

- Has clear understanding of basic data structure and data capture processes

- Basic Project Management skill (web / app/ CMS development)

- Willing to report to work onsite (Ortigas, Pasig)

The position is primarily responsible for providing support in ensuring that all endpoints (laptop, desktop, and servers) are properly configured, built, and passed the security standards of the bank prior to issuance. The position is also responsible for providing network connectivity and other peripherals to the bank's business units.

Key Responsibilities:

• Implements standards in managing issuance of endpoints.
• Participates in the creation and enhancement of processes on endpoint and servers for efficient delivery and improved user experience.
• Provides network connectivity and other peripherals to the bank's business units.
• Conducts installation and configuration of the server operating system.
• Supports the setting up of network connections and the proper communication between servers and other devices.
• Handles Server Patch Managements and upgrades to ensure that servers are protected against known vulnerabilities and reducing the risk of security breaches and downtime.
• Gives support relative to endpoint, network, servers, etc.

Job Requirements:

• Graduate of IT-related, Engineering or Math-related courses.
• At least 2-3 years of experience in systems administration of Windows Servers/Clients and Linux Servers
• Experience in implementing/understanding of IT security industry standards and policies.
• Key Skills: Systems Administration, Active Directory, Linux Bash Scripting, Powershell, ITIL, Patching
• Amenable to work in Makati City

Qualifications:

• Must be a Bachelor's degree
• Advanced level in Excel
• Financial & Operations knowledge and experience is required
• Experience in system administration is required.
• Must be knowledgeable in finance processes
• Amenable to work in Makati

Duties and Responsibilities:

• D365 Financial & Operations configuration activities
• Setting up workflows and controls
• Addressing support tickets
• Creating Training materials
• Supporting various initiatives that is required by the Business
• Analyze and troubleshoot errors related to configuration
• Identify risk and other downstream and upstream effect for all the configuration before deployment
• On Ad hoc basis – extracting data or performing mass updates

Job Type: Full-time

Pay: Php100, Php115,000.00 per month

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Dynamics 365: 7 years (Preferred)
• Finance System Administrator: 7 years (Preferred)

Work Location: In person

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

The core values that comprise Universal Music Group are
Authenticity, Boldness, Creativity, Connection, Drive and Insight
. These values are the essence of our people which makes UMG the most renowned company in the music industry.

We are in search of a
CRM Specialist
to join our Marketing Services team based in Manila.

About the Role

As a CRM Specialist, you'll help grow and deepen relationships with audiences (superfans) through data-driven audience strategies, growth, engagement, loyalty and customer lifetime value.

The ability to confidently lead projects and inspire people is essential, coupled with a highly collaborative nature and flexibility to do what it takes to bring campaigns from conception to success. You will need an excellent knowledge of digital channels and proven results in building a social following.

The ideal candidate is a self-starter with strong problem solving and analytical ability and has an experimentation mindset. You should have a deep understanding of CRM lifecycles and best practices and thrive in a fast-paced and dynamic work environment. You would be enthusiastic in performing at the highest standards and pushing creative boundaries.

Your key responsibilities are as follows:

• Responsible for audience growth across all music genres – international and domestic repertoire
• Cultivate strong ties with fandoms, digital communities, and superfans to inform campaign development to drive fan engagement.
• Responsible for audience targeting, campaign management, measurement, and optimization: develop roadmap, define metrics, measure KPIs and derive actionable recommendations
• Use various cross-selling / up-selling marketing strategies to drive conversions through our channels: nurture superfans and grow artist affiliation
• Work closely with regional and local marketing, digital streaming, e-commerce, and data analytics to plan, design and implement audience segments, personalization tactics and campaign activations
• Recommend audience segments and campaign strategy for each market based on data-driven insights from campaign performance, flows, and experiments
• Work with line manager to provide best-in-class practices to share with local opcos
• Becomes the expert user of Universal Music Group's marketing automation tools.
• Provide support and hands-on training for local opcos on relevant tools
• Communicate progress, risks, expectations, timelines, milestones and other key campaign/project metrics to line manager, stakeholders, and team members

Desirable Traits

• 2-3 years of experience in CRM, Audience acquisition role, Email Marketing or digital retention marketing preferably in music/entertainment, tech or lifestyle brands.
• Proven track record in designing, planning, and implementing audience and marketing strategies to drive business goals
• Able to set up and optimize campaigns and automated flows across marketing channels
• Experience using marketing automation tools and platforms to build audience segments, audience journeys and run AB testing tactics
• Experience with analytics tools, e.g., Google Analytics, Facebook Ad Manager, etc.
• Experience with customer database management
• Effective self-starter who excels in a lean and fast-paced organization where continuous innovation is needed
• Excellent analytical, communication and project management skills

Bonus Qualifications

• Experience with hands-on data query via SQL, Python
• Exceptional visualization skills using DOMO, Tableau, or other relevant visualization tools

Interested? Please follow the link to submit your application today

Note: Only shortlisted applicants will be contacted.

About us:

Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries.

Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans.

UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world.

Customer Relationship Management Specialist

Reports to: Marketing Manager

The CRM Specialist is responsible for developing and executing a comprehensive CRM strategy to foster community and engagement. This role focuses on optimizing our CRM platform to drive loyalty, build strong customer relationships, and create personalized experiences. The Specialist is a subject matter expert who leads cross-functional projects and leverages data to provide strategic insights to leadership.

KEY RESPONSIBILITIES

Strategic Planning

Design and implement a holistic CRM strategy centered on community building, customer engagement, and retention.

System Optimization

Act as the primary administrator for the CRM system. Create and manage advanced workflows, automation rules, and customer segmentation to support engagement initiatives.

Performance Analysis

Analyze CRM data to identify customer behavior trends, measure the effectiveness of community programs, and report on key performance indicators (KPIs) to executive management.

Cross-Functional Leadership

Serve as the CRM expert for other departments, providing guidance on how to best use the system for their engagement goals. This includes collaborating with marketing, sales, and customer service teams to ensure a consistent customer journey.

Project Management

Lead the implementation of new CRM features, integrations, and third-party tools that enhance community interaction and customer experience.

Data Governance

Establish and enforce data integrity and security protocols to maintain the quality and privacy of customer information within the CRM.

Mentorship

Provide training and guidance to the CRM Associate and other team members on best practices for using the CRM system.

Qualifications:

● Bachelor's degree in Marketing, IT, or related field.

● 2+ years of experience in CRM management.

● Proficiency in CRM platforms (e.g., Salesforce, HubSpot).

● Strong analytical and project management skills.

● Excellent communication and organizational abilities.

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Health insurance
• Paid training

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

This is a full-time on-site role for a Customer Relationship Management (CRM) Manager at Geely Motor Philippines Corporation, located in Makati. The CRM Manager will be responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. Key tasks include developing CRM strategies, and implementing targeted marketing initiatives to foster customer relationships and drive sales. The role involves overseeing CRM projects, coordinating with various teams, ensuring the CRM system's effectiveness, and generating reports to guide decision-making.

Qualifications

• Strong Analytical Skills and experience with data analysis
• Excellent Communication skills and ability to interact with diverse teams
• Experience in Sales and developing targeted marketing campaigns
• Project Management skills and experience managing CRM projects
• Bachelor's degree in Marketing, Business, or a related field
• Strong organizational skills and attention to detail
• Familiarity with CRM software and tools is a plus

Job title: CRM Functional Consultant- Junior

Work set-up: Hybrid, Taguig (1-2 days/week onsite)

Work shift: Mid and Night-Shift

Salary: PHP 30, ,000

Employment Type: Full Time

Experience: 1+ years

Main requirements:

• 1–2 years hands-on experience in MS Dynamics CRM Functional (non-negotiable).
• Willing to work onsite in Taguig (1–2 days/week) and on mid/night shift schedule.
• Strong analytical, documentation, and problem-solving skills.
• Excellent English communication skills (spoken & written).

Position Description:

Become a solid source of information in your area of expertise. This would include having significant to expert knowledge in two or more of the Dynamics functional skills that may include, but are not limited to:
Financials, General Ledger, Liquidity Management (Bank Management), Fund Accounting, Accounts Receivable, Accounts Payable, Fixed Assets, Expense Management.

Your future duties and responsibilities

1. Act as a liaison between IT and business units for CRM system development, enhancements, and support.
2. Provide functional expertise across areas such as Finance, Supply Chain, Sales & Marketing, Customer Service, and HR modules.
3. Create and maintain functional specifications, documentation, and knowledge articles.
4. Participate in testing (test cases, UAT, defect resolution) and ensure system quality.
5. Support incident, problem, and service request management to meet SLA targets.
6. Collaborate with teams, ensure smooth knowledge transfer, and maintain high client satisfaction.
7. Create documentation and white papers that will be used in case studies and training sessions for the customer and junior members.
8. Create knowledge articles based on knowledge acquired during transition and operational support activities and ensure that knowledge articles are up to date and complete.
9. Ability to work in a team environment and contribute to his team's knowledge and experiences.
10. Participate in project meetings with the customer as required.
11. Communicate with client professionally either through phone or e-mail.
12. Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.

13. Monitor ticket queues for incidents or requests assigned to the team. Resolve issues involving the following functional areas:

14. Finance

15. Supply Chain and Manufacturing

16. Sales and Marketing

17. Service Management

18. Field Services

19. Integrations

20. Other third party solutions

21. Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA)/project timelines in terms of:

22. • Incident Management
23. • Problem Management Service Requests
24. • Change Management
25. Provide on-call and weekend project support if necessary, as well as work in shifting hours.

Skills:

Analytical Thinking

Incident Management

MS Dynamics CRM

Service Request Management

About the Role

We're hiring a
Microsoft Dynamics 365 CRM Developer (Senior Analyst)
to join our Taguig team. You'll design, configure, and implement CRM solutions that streamline business processes and strengthen customer relationships.

Key Responsibilities

• Configure and customize Microsoft Dynamics 365 CRM to meet business requirements
• Develop and integrate CRM solutions with other systems and platforms
• Troubleshoot and provide technical support for CRM applications
• Collaborate with stakeholders to define requirements and project scope
• Stay current with CRM technologies and best practices

Must-Have Qualifications

• Bachelor's Degree in IT, Computer Science, or related field
• 3+ years' experience in Microsoft Dynamics 365 CRM
• Hands-on experience with CRM modules (Customer Service, Sales, Field Service, Customer Insights)
• Strong knowledge of CRM customization and configuration
• Familiarity with .Net Development and SQL Server
• Practical experience with Power Platform (Power Automate, Power Apps, etc.)
• Willing to work onsite in Taguig, Manila

Good-to-Have

• Experience integrating CRM solutions with other systems
• Strong problem-solving and troubleshooting skills
• Ability to contribute independently and grow into SME-level responsibilities

Why Join Us

• Work with global clients on industry-leading projects
• Access to continuous training, certifications, and career growth
• Be part of an inclusive, diverse, and innovative workplace
• Grow your expertise in emerging technologies with a trusted global brand

About the role

Artech Technology Inc is seeking a skilled Infrastructure Specialist for a contract role to join our dynamic team in Quezon City, Metro Manila. As an Infrastructure Specialist, you will be responsible for the efficient management and maintenance of our company's critical IT infrastructure, ensuring the smooth and secure operation of our systems.

Summary:

We are seeking a Citrix Administrator (2–5 years experience) with strong expertise in XenApp and XenDesktop across multiple sites and farms. The role involves design, implementation, troubleshooting, and upgrades of Citrix environments.

Key Responsibilities:

• Administer and support Citrix XenApp & XenDesktop.
• Perform farm upgrades, migrations, and configuration.
• Manage roaming/streaming profiles, Citrix printers, and policies.
• Work with Citrix Secure Gateway, Web Interface, NetScaler.
• Troubleshoot and optimize Citrix environment performance.

Requirements:

• 2–5 years of experience in Citrix Administration.
• Hands-on experience in design, implementation, and troubleshooting.
• Knowledge of VMware-based Citrix farm management is an advantage.

About us

Artech Technology Inc is a leading provider of innovative IT solutions and services. Our mission is to empower businesses with cutting-edge technology that drives growth and transformation. With a team of passionate and skilled professionals, we are dedicated to delivering exceptional value to our clients and fostering a collaborative, inclusive, and dynamic work culture.

Apply now