165 Crm Specialist jobs in the Philippines

Job Summary:

We are seeking a proactive and detail-oriented CRM Specialist to join our team. This role is focused on delivering exceptional customer service through proactive management of our customer portfolio. You will be the first point of contact for customers, ensuring smooth onboarding, resolving issues quickly, and maintaining accurate records. The ideal candidate thrives in a fast-paced environment, communicates effectively, and takes ownership of customer satisfaction.

Key Responsibilities:

• Customer Communication & Support:
  
  Serve as the primary contact for customers via phone, email, and online channels. Handle bookings, provide service updates, and ensure every interaction reflects our commitment to service excellence.
• Issue Resolution & Escalation:
  
  Take ownership of customer issues, investigate problems, and resolve them promptly. Escalate complex cases to the appropriate teams while keeping customers informed throughout the process.
• Onboarding & Account Management:
  
  Manage the smooth onboarding of new customers and proactively monitor accounts to maintain high satisfaction.
• Maintain & Update Customer Records:
  
  Keep detailed and accurate customer notes in the CRM system to ensure transparency and continuity across teams.
• Operational Coordination:
  
  Work closely with the operations teams to schedule services, adjust bookings, and ensure operational efficiency.
• Reporting & Administration:
  
  Prepare daily reports, support contract management activities, and assist with cancellations and invoicing processes.

Required Skills & Qualifications:

• Experience in customer service or CRM roles, ideally in logistics, waste management, or field services.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in CRM systems (e.g., Wastedge) and Microsoft Office Suite.

Job Responsibilities:

• Operate and grow user communities through Viber channels such as groups, chatbots, and broadcasts.
• Plan and execute user engagement initiatives including campaigns, content marketing, gamified events, and retention strategies.
• Use user data and segmentation to deliver personalize communication and offers.
• Build and maintain relationships with high-potential users and community influencers.
• Collaborate closely with product, marketing, and CRM team is to ensure alignment across channels.
• Bring in new ideas and creative approaches to help differentiate our user engagement strategy.

Job Requirements:

• Bachelor's degree in Marketing, Communications, Business, Media, or a related field.
• Open to both fresh graduates and candidates with up to 2 years of relevant internship or work experience.
• Strong critical thinking, problem-solving, and creativity.
• Basic understanding of user engagement, content strategies, or digital communities.
• Good communication and coordination skills; fluent in English.
• Highly motivated, curious, and eager to learn in a fast-paced environment.

Preferred Qualifications:

• Familiarity with Viber, Telegram, WhatsApp, or similar messaging/community platforms.
• Experience with CRM tools or digital content creation is a plus.
• Prior experience (internship/project) in marketing, gaming, social media, or online communities is a bonus.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person

At Outforce, we help global businesses scale by building world-class teams. We're looking for a Zoho CRM Specialist with a strong background in CRM configuration, workflow automation, and software development to support our fast-growing operations.

You'll take ownership of managing and optimising Zoho CRM, building custom applications, and integrating systems that enable seamless global workflows. Working with stakeholders across multiple regions, you'll ensure our CRM not only supports but accelerates business growth.

• Configure and manage Zoho CRM modules, fields, workflows, and system settings.
• Develop and maintain custom automations, scripts (Deluge, JavaScript), and APIs.
• Build custom modules and extensions to tailor Zoho CRM for Outforces unique requirements.
• Create and manage integrations with third-party tools (ERP, telephony, marketing, custom apps).
• Monitor performance, troubleshoot issues, and maintain data integrity and security.
• Design dashboards, reports, and interfaces for actionable insights.
• Document configurations, workflows, and code for maintainability and scalability.
• Manage user roles, permissions, and compliance controls.
• Provide training and technical support to cross-functional teams.
• Continuously identify opportunities for process improvements and CRM enhancements.

• Proven experience administering and developing in Zoho CRM (or similar platforms).
• Strong skills in Deluge scripting, API development, and custom module creation.
• Proficiency in web technologies (JavaScript, HTML, CSS) and experience with RESTful APIs.
• Experience integrating CRM with third-party applications.
• Strong analytical and problem-solving skills with a process-driven mindset.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

• Deluge Zohos scripting language for automations, workflows, and logic.
• JavaScript for front-end customisation, client scripts, and UI widgets.
• REST & SOAP APIs for platform integrations (ERP, HR, telephony, marketing).
• Python, PHP, or for middleware, microservices, or extending beyond Deluge.
• SQL / Database knowledge for migration, cleansing, reporting, and integrations.

• Zoho Creator for building custom applications.
• HTML/CSS for UI and email template customisation.
• OAuth 2.0 secure third-party app connections.
• Webhook development building real-time event triggers.
• Version control (GitHub/GitLab) for managing custom code.

• Experience with iPaaS tools (Zapier, Make, Workato, Zoho Flow).
• Data visualisation (Zoho Analytics, Power BI, Tableau).
• Cloud/serverless platforms (AWS Lambda, Google Cloud Functions, Azure Functions).

This is a hands-on role where youll combine CRM strategy and software development to deliver scalable, business-critical solutions. At Outforce, youll join a team that values innovation, people, and technology helping clients around the world grow faster.

We are seeking a Recruitment Operations and CRM Specialist to support recruiters by managing our CRM platform, optimizing workflows, and delivering actionable insights. This role blends data management, reporting, and user support to ensure smooth recruiting operations.

Must Have's

• 2–4 years of CRM administration experience
• Familiarity with recruiting/staffing operations
• Proficiency in tools such as Apollo, Salesforce, HubSpot, or similar

Nice-to-Haves/Preferred

• Experience with LinkedIn Sales Navigator, ZoomInfo, or other sourcing tools
• Knowledge of CRM-to-ATS or email marketing integrations

This Position Is Perfect For You If You Are…

• A problem-solver who enjoys working with systems and data
• Service-minded and proactive in supporting recruiters
• Organized and able to manage multiple tasks

We Are Looking For The Following Specific Requirements

• Strong data accuracy and reporting skills
• Ability to create CRM workflows and documentation
• Proven experience in supporting end-users and leadership

Your Responsibilities Will Include (But Are Not Limited To):

• Optimize CRM for recruiting and sales workflows
• Train staff and provide user support
• Build dashboards and reports for recruiters and managers
• Maintain integrations and automate processes

Job Type: Full-time

Pay: Php65, Php70,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Paid training
• Pay raise
• Work from home

Application Question(s):

• Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)
• Are you comfortable using Hubstaff for time tracking? It's required for all our VAs—just screenshots, no videos.
• Do you have a main and backup computer? This is strictly required as we conduct system checks.
• Do you have a main and backup internet? This is strictly required as we conduct system checks.

Experience:

• Recruitment or Staffing Industry: 2 years (Preferred)
• 3 years (Preferred)
• CRM software: 3 years (Preferred)
• Salesforce: 3 years (Preferred)

Work Location: Remote

At Outforce, we help global businesses scale by building world-class teams. Were looking for a Zoho CRM Specialistwith a strong background in CRM configuration, workflow automation, and software development to support our fast-growing operations.

Youll take ownership of managing and optimising Zoho CRM, building custom applications, and integrating systems that enable seamless global workflows. Working with stakeholders across multiple regions, youll ensure our CRM not only supports but accelerates business growth.

• Configure and manage Zoho CRM modules, fields, workflows, and system settings.
• Develop and maintain custom automations, scripts (Deluge, JavaScript), and APIs.
• Build custom modules and extensions to tailor Zoho CRM for Outforces unique requirements.
• Create and manage integrations with third-party tools (ERP, telephony, marketing, custom apps).
• Monitor performance, troubleshoot issues, and maintain data integrity and security.
• Design dashboards, reports, and interfaces for actionable insights.
• Document configurations, workflows, and code for maintainability and scalability.
• Manage user roles, permissions, and compliance controls.
• Provide training and technical support to cross-functional teams.
• Continuously identify opportunities for process improvements and CRM enhancements.

• Proven experience administering and developing in Zoho CRM (or similar platforms).
• Strong skills in Deluge scripting, API development, and custom module creation.
• Proficiency in web technologies (JavaScript, HTML, CSS) and experience with RESTful APIs.
• Experience integrating CRM with third-party applications.
• Strong analytical and problem-solving skills with a process-driven mindset.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

• Deluge Zohos scripting language for automations, workflows, and logic.
• JavaScript for front-end customisation, client scripts, and UI widgets.
• REST & SOAP APIs for platform integrations (ERP, HR, telephony, marketing).
• Python, PHP, or for middleware, microservices, or extending beyond Deluge.
• SQL / Database knowledge for migration, cleansing, reporting, and integrations.

• Zoho Creator for building custom applications.
• HTML/CSS for UI and email template customisation.
• OAuth 2.0 secure third-party app connections.
• Webhook development building real-time event triggers.
• Version control (GitHub/GitLab) for managing custom code.

• Experience with iPaaS tools (Zapier, Make, Workato, Zoho Flow).
• Data visualisation (Zoho Analytics, Power BI, Tableau).
• Cloud/serverless platforms (AWS Lambda, Google Cloud Functions, Azure Functions).

This is a hands-on role where youll combine CRM strategy and software development to deliver scalable, business-critical solutions. At Outforce, youll join a team that values innovation, people, and technology helping clients around the world grow faster.

Key Objective
Support the execution of customer marketing campaigns across all owned channels, including email, SMS, app push, web push and on-site messaging, to optimise campaign performance and customer engagement. This role will also contribute to the evolution of our contact strategy, helping to deliver timely, relevant and seamless communications across touchpoints.

Relationships And Interactions
Internal

• Head of Acquisition & Retention
• Senior CRM & Loyalty Manager
• Lifecycle Marketing Manager
• Loyalty & Retention Team
• Marketing Team
• Customer Experience Team
• People and Culture Team
• Tech Team
• External
• Existing and prospective suppliers & vendors

DECISION MAKING (Freedom to Act) & POSITION DIMENSIONS
This role works under the direction of the Lifecycle Marketing Manager, within the Marketing team. This role conducts tasks, and activities requiring the use of acquired skills through having experience in this work area. This role will perform duties consistent with defined scope of work set by Adore Beauty & the Line Manager. This role has some limited scope to work outside the parameters set by the line manager and cannot make decisions without consultation with the direct manager. This role is not responsible for a budget and does not have direct reports.

Qualifications
KNOWLEDGE AND EXPERIENCE REQUIREMENTS

• Degree qualified (Marketing, Business/Commerce or similar discipline)
• Knowledge and demonstrated experience in:
• An interest in CRM, loyalty, and customer lifecycle marketing, ideally within the beauty or retail

space

• Some hands-on experience building and sending campaigns across owned channels such as email,

app push, SMS, or web overlays (either through past work, internships, or coursework)

• Basic knowledge of email marketing platforms or marketing automation tools (e.g. Emarsys,
• Salesforce Marketing Cloud, Klaviyo, etc. Emarsys preferred)
• An understanding of how automated and trigger-based programs (e.g. welcome series, cart

reminders, loyalty updates) enhance the customer journey

• Comfortable working with templates and following brand guidelines to build and test marketing

assets

• An eye for detail, with a proactive approach to QA and campaign accuracy
• Willingness to learn about customer engagement metrics and marketing effectiveness.
• Ability to manage multiple campaign deadlines and coordinate with cross-functional teams to deliver on time
• A passion for beauty and an understanding of how customers engage with content, promotions,

and personalised recommendations across channels.

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for an CRM Support Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture
• 25% Night Differential
• Annual Increase
• Work from Home

What is the job?

The CRM Support Specialist is responsible for ensuring the accuracy, maintenance, and effective daily usage of the client's CRM platform and related dashboards.

Responsibilities:

• Run DealCloud reports to identify data issues and notify teams

• Distribute reports to stakeholders accurately and on time

• Monitor deal creation for accurate and complete data entry

• Review dashboards, escalate issues, and coordinate with teams

• Manage CRM requests mailbox and respond professionally

• Support analysts on projects and serve as team backup

Qualifications:

• Minimum of three (3) to five (5) years of experience in CRM platform support.

• Has background in data management, reporting, and Microsoft Office.

• Applies analytical and problem-solving skills with close attention to detail.

• Demonstrates clear communication and organizes work processes efficiently.

• Manages multiple priorities and works independently in a fast-paced environment.

• Clear and coherent both written and verbal communication skills in English to effectively interact with users at all levels of the organization.

Join the Pioneer Crypto Brand in the Philippines

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

We are seeking a proactive CRM Specialist to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.

Responsibilities

• Manage customer journeys, including onboarding, retention, and reactivation.
• Execute email, push, and SMS campaigns accurately and on time.
• Maintain data quality and segmentation for targeted campaigns.
• Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV.
• Provide actionable insights and recommendations to the Head of Marketing in Brazil.
• Collaborate with Marketing, Product, and Growth teams across time zones.

• Continuously optimize campaigns to improve performance.

• Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio.

• Experience in crypto products, exchanges, blockchain protocols, or digital assets.
• Fluent in Portuguese and English; Spanish is a plus.
• Proactive, results-oriented, and able to work independently.
• Able to follow instructions and collaborate effectively within a team.
• Willing to go beyond basic responsibilities.
• Flexible to work across global time zones, including collaboration with Asia.

Join the Coins Team Now

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.

The
CRM Specialist
is responsible for providing data collection and analysis, rendering administrative work, and assisting in the implementation of marketing and sales activities. As the first point of contact for our Marketing and Sales Team, he/she works closely with the team and directly reports to the Marketing Manager.

Responsibilities:

• Proactively records data from leads generated, wins and losses
• Manages, maintains, and tracks the marketing and sales databases, does list building and data entry, and ensures that data is clean and up-to-date
• Assists in aligning marketing and sales data with CRM data
• Provides basic data analysis from data gathered
• Prepares marketing and sales reports based from data gathered
• Performs research tasks based on specifications and organizes research output for presentation
• Assists in defining and continuously improving data recording process, procedures, guidelines, trackers and tools
• Assists in the preparation of marketing collaterals when appropriate
• Provides administrative support to the marketing and sales teams
• Assists in coordinating activities among marketing and sales managers and representatives across the globe
• Performs other sales and marketing-related tasks based on specifications

Qualifications:

• Bachelors degree in any field
• Flexible and can work under pressure
• Can multi-task
• Methodical, meticulous, and well-organized
• Good working knowledge of MS Word and Excel, Google Sheets and Google Docs
• Strong analytical abilities
• Persistent and resourceful
• Excellent English written and oral communication skills; good in business correspondence
• Can work with minimum supervision
• Can render overtime whenever needed