158 Crm Manager jobs in the Philippines

CRM Manager

Department: Sales & Marketing Operations

Reports To: Line Supervisor

Location: Remote/Hybrid

Role Purpose

The CRM Manager is responsible for the overall governance, administration, and optimisation of SolarTech's CRM systems. This includes ensuring data integrity, SLA compliance, automation performance, reporting accuracy, and seamless integration with Microsoft 365 and BI dashboards.

Key Responsibilities

1. System Governance & Administration

2. Own day-to-day management of the CRM platform.

3. Ensure CRM roles, permissions, and access controls are enforced.
4. Maintain compliance with data protection, GDPR, and internal audit requirements.
5. Manage lead assignment logic.
6. Oversee SLA Violation & Escalation processes with the Team.

2. Data Integrity & Hygiene

• Conduct monthly audits with supervisors.
• Ensure all data fields are accurate, complete, and aligned with pipeline stage governance.
• Prevent duplicates, enforce mandatory fields, and monitor user compliance.
• Administer Tracking system and ensure fairness and transparency.

3. Issue Management & Escalation

• Maintain the Issue Log and resolve or escalate issues systematically.
• Track SLA breaches, late submissions, and automation failures; escalate per SOP.

• Coordinate with CRM vendors/support to resolve system-level bugs.

• Reporting & Analytics

• Prepare weekly performance input (with Team Leader) for Line Managers.

• Execute monthly performance exports, validate data, and update dashboards.
• Highlight systemic risks, pipeline health issues, and automation gaps in reports.

5. Automation & Continuous Improvement

• Monitor and refine CRM automations (lead assignment, reminders, alerts, trackers).
• Test and deploy new CRM workflows, ensuring minimal downtime.
• Recommend process improvements based on usage trends and audit outcomes.

6. Collaboration & Support

• Support the Marketing and Sales Teams with CRM queries, training, and compliance.
• Provide pre- and post-audit communication to team.
• Act as key liaison between Sales, IT, and external vendors for CRM-related initiatives.

Key Deliverables

• Weekly CRM issue summary report.
• Weekly Performance Report.
• Monthly CRM audit results and remediation plans.
• Monthly SAE performance dashboard upload (BI integration).
• SLA Violation Tracker and Escalation Log updated in real time.

KPIs & Success Metrics

• % of SLA compliance across sales and marketing pipelines.
• CRM data hygiene (audit outcomes).
• Resolution time for CRM issues logged.
• Accuracy and timeliness of weekly/monthly reports.
• % of automation processes operating without error.
• Reduction in repeated escalations or compliance breaches.

Skills & Competencies

• Strong knowledge of CRM systems.
• Microsoft 365 expertise.
• Data governance, GDPR, and compliance awareness.
• Strong analytical and reporting skills (BI dashboards, Excel, Power BI).
• Problem-solving and escalation management.
• Excellent communication and cross-team collaboration.

Qualifications & Experience

• Proven experience in CRM management, sales operations, or IT systems administration.
• Track record of implementing CRM workflows and automation.
• Experience in B2B sales environments.
• Familiarity with SLA monitoring, audit processes, and performance reporting.

Confidentiality & Compliance

The CRM Manager must comply with SolarTech's confidentiality, governance, and IT security standards. All activity is monitored and subject to audit.

Job Type: Full-time

Pay: Php20, Php35,000.00 per month

Application Question(s):

• Which CRM platforms have you managed end-to-end?
• How would you rate your proficiency in Microsoft 365 tool?
• How would you rate your Excel proficiency?

Work Location: Remote

Client Profile:

IT BPO Company that provides service in Information technologies that specializing customer service, strategies and social media. The specialization of skills of the company is across more the 4o industries including the world's largest delivery network. They have more than 500,000 of people and clients of more than 120 countries. They continuous to delivery services for innovation for modernizing the world of technologies.

Position: CRM Manager

Industry: IT BPO

Location: Taguig City

Salary: Php 100,000- Php 120,000

Schedule: Flexible

Work Set up: On site

Benefits:

Government Mandated benefits

HMO

13th month

Sick leave

Vacation leave

Job Requirements:

Bachelor's degree in Marketing or any related course

Experience with CRM, Designing, Salesforce, marketing Software

With at least work experience in Salesforce multi-cloud implementation

Can work in Taguig on site

Can start as soon as possible

Job Responsibilities:

Developing CRM strategy

Designing interventions to drive customer acquisition / customer engagement

Managing full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in Salesforce

Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional team

Monitoring trends, analyzing data, to optimize sales & marketing programs

Recruitment Process: (ONLINE)

initial interview

Final interview

JOB OFFER

Look for: Ms. Leah

Job Type: Full-time

Pay: Php100, Php120,000.00 per month

Work Location: In person

CRM Manager / Salesforce Specialist - URGENT

Key Responsibilities

• Export, prepare, and migrate data from in-house CRM/CSV files into Salesforce.
• Clean and maintain Salesforce data (duplicates, contract statuses, missing addresses).
• Standardize data fields (phone numbers, picklists, number fields, etc.).
• Manually review and merge duplicate records to ensure data accuracy.
• Add and update data for ~48k accounts.
• Build and optimize Salesforce reports, including cross filters and joined reports.
• Support data enrichment using ZoomInfo and other tools.

Skills & Requirements

• Salesforce Admin Certified; strong knowledge of Accounts, Contacts, Quotes, Custom Objects, and Relationships.
• Proficient in SQL & SOQL (queries, subqueries, relational databases).
• Advanced Excel/Google Sheets (VLOOKUP, Fuzzy Matching, sorting/filtering, removing duplicates).
• Experienced with Data Loader and Salesforce Inspector Reloaded (insert, update, delete, export records).
• Strong background in data migration and field mapping.
• Experience with Salesforce duplicate/matching rules.
• Preferred: Hands-on experience with ZoomInfo for Salesforce data enrichment.

Job Type: Full-time

Pay: Php55, Php65,000.00 per month

Benefits:

• Work from home

Work Location: Remote

Job Description:

CRM System Management

• Day-to-day management of CRM system, ensuring data accuracy and integrity
• Proactively engage with customers through various channels (phone, email, chat, social media, to address inquiries, resolve issues and/or gather feedback)

Data Analysis and Reporting

• Maintain accurate records of customer interactions, user activity and demographics
• Analyze data to identify trends, patterns, and areas for improvement
• Track, measure, and evaluate performance of different customer communications and conduct
• A/B tests for optimization and improvements

Content Management and Creation

• Ensure content is accurate, relevant, and consistent with brand guidelines
• Conduct thorough reviews of all contents before publication to verify accuracy, grammar, spelling and adherence to company standards
• Implement quality assurance processes to minimize error and maintain a high level of content integrity

Communication and Collaboration

• Work closely with teams across the organization to ensure all activities are aligned and meets business needs, and achieve successful execution and implementation
• Foster a collaborative environment to ensure effective communication and coordination
• Manage cross-departmental projects and initiatives related to in-app contents

Planning and Execution

• Work closely with Community Team in developing user engagement strategy and tactics, target metrics, and internal KPIs
• Support Community Team in managing highly relevant and engaging campaigns, brand
• communities, and other Community-related initiatives, from conceptualization to execution

Job Requirements

• Bachelor's degree in Business, Marketing, or any related field
• With proven experience in digital marketing, community management, and data analysis
• Proven experience in handling systems like Salesforce, Clevertap, Mailchimp and other CRM or CMS platforms is a plus
• Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse customer segments
• Strong analytical skills with the ability to interpret data, draw actionable insights, and make data driven decisions

Job descriptions:

CRM System Management

• Day-to-day management of CRM system, ensuring data accuracy and integrity.
• Proactively engage with customers through various channels (phone, email, chat, social media, to address inquiries, resolve issues and/or gather feedback).

Data Analysis and Reporting

• Maintain accurate records of customer interactions, user activity and demographics.
• Analyze data to identify trends, patterns, and areas for improvement.
• Track, measure, and evaluate performance of different customer communications and conduct.
• A/B tests for optimization and improvements.

Content Management and Creation

• Ensure content is accurate, relevant, and consistent with brand guidelines
• Conduct thorough reviews of all contents before publication to verify accuracy, grammar, spelling and adherence to company standards.
• Implement quality assurance processes to minimize error and maintain a high level of content integrity.

Communication and Collaboration

• Work closely with teams across the organization to ensure all activities are aligned and meets business needs, and achieve successful execution and implementation.
• Foster a collaborative environment to ensure effective communication and coordination.
• Manage cross-departmental projects and initiatives related to in-app contents.

Planning and Execution

• Work closely with Community Team in developing user engagement strategy and tactics, target metrics, and internal KPIs.
• Support Community Team in managing highly relevant and engaging campaigns, brand.
• communities, and other Community-related initiatives, from conceptualization to execution.

Job Requirements

• Bachelor's degree in Business, Marketing, or any related field.
• With proven experience in digital marketing, community management, and data analysis.
• Proven experience in handling systems like Salesforce, Clevertap, Mailchimp and other CRM or CMS platforms is a plus.
• Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse customer segments.
• Strong analytical skills with the ability to interpret data, draw actionable insights, and make data driven decisions.

Our Social Casino project is a next-generation platform designed to deliver exciting, engaging, and compliant gaming experiences. This project aims to set new standards in the sweepstakes and online casino space.

Location
: Remote

Employment Type:
Full-Time (B2B Independent Contractor, 40 hours per week)

Compensation:
$1800–$2300 gross/month

Must have:
work experience for at least 2–3 years in Online Casino / Sportsbook / Sweepstakes industries

Time zone:
Candidates must be available to work in the GMT+4 time zone

Employment Type:
Full-Time (B2B Independent Contractor, 40 hours per week)

About the position:

We're looking for a motivated and data-driven CRM Manager with 2–3 years of hands-on experience in the Casino, Sportsbook, or Sweepstakes industry. You'll play a key role in shaping player engagement through strategic retention campaigns, personalized communications, and loyalty initiatives. This is a great opportunity to grow within a dynamic remote-first company where your insights and creativity directly impact business success.

Key Responsibilities

Retention Strategy

• Develop and execute pre-launch and post-launch CRM strategies to drive player engagement and reduce churn.
• Define key retention KPIs and build tailored plans across player segments.
• Create structured campaign roadmaps for product launch and growth phases.

Campaign Management

• Plan, launch, and optimize CRM campaigns via email, push notifications, SMS, and in-game messages.
• Implement loyalty programs, reactivation efforts, and seasonal promotions.
• Collaborate with creative and marketing teams to deliver compelling campaign assets.

Data & Insights

• Analyze player behavior and campaign results to improve performance.
• Use insights to personalize messaging and offers across lifecycle stages.
• Monitor and report on key metrics such as LTV, retention, engagement, and churn.

Cross-Team Collaboration

• Work closely with product, marketing, analytics, and support teams to ensure CRM efforts are aligned with business goals.
• Contribute feedback on user experience and product features from a retention standpoint.

Experience

• 2–3 years in a CRM, user retention, or marketing role within the Casino / Sportsbook / Sweepstakes space.
• Proven ability to plan and execute lifecycle campaigns that increase player engagement and retention.

Technical Skills

• Proficient in CRM tools and marketing automation platforms.
• Familiar with A/B testing, segmentation, and campaign performance tracking.
• Comfortable with data platforms like Tableau, Power BI, or similar.

Soft Skills

• Strategic mindset with strong organizational skills.
• Excellent communication and team collaboration.
• Quick to learn and adaptable in a fast-paced digital environment.

What We Offer:

• Competitive salary & performance incentives.
• Fully remote work & flexible hours.
• Opportunities for professional growth.
• Work with a passionate team shaping iGaming's future.

Job Description:

• Responsible for planning, budgeting, executing, measuring, and analyzing campaigns that meet communication and business objectives
• Manage and track all campaign deliverables to ensure proper execution and timely implementation. This can include administrative tasks as needed.
• Collaborate with and brief cross-functional teams to ensure timely creation, execution, and optimization of campaigns. This includes IT, creatives, content, among others.
• Lead marketing automation initiatives with long-term goal of driving customer loyalty and increase overall conversion rates
• Set and execute best practices in the following main channels, such as email, SMS, Viber, in-app notifications

Qualifications:

• Bachelor's Degree in Marketing, Advertising, or any relevant field, with at least 6 years experience
• Strong background in CRM strategy, marketing automation platforms, and proven track record of creative and effective customer engagement strategies
• Must have knowledge of best-in-class deliverability practices on email, SMS, Viber, and in-app notification campaigns
• With strong project management and executional abilities
• Ability to work and adapt in a fast-paced environment, and be able to pivot quickly with changes in direction and still meet deadlines
• High attention to detail, including proven ability to manage multiple, competing priorities simultaneously
• Has a proactive, solutions-focused attitude, and will follow through projects to completion
• Superior communication skills, both verbal and written

We are seeking a detail-oriented CRM Manager to oversee database management, support agents with lead flow, and optimize HubSpot for efficiency. This role involves managing data, building workflows, automations, and reports to improve customer relationships and sales processes.

Responsibilities

• Manage and maintain CRM database (data entry, cleanup, customization, and setup)
• Provide back-end technical support for HubSpot
• Create and execute CRM campaigns to support sales and marketing efforts
• Build workflows and automations for client onboarding and customer management
• Generate reports and dashboards for agents and management
• Track and monitor lead flow from start to close
• Assist with sales email campaigns in HubSpot
• Handle administrative tasks related to CRM and reporting
• Collaborate with team members using tools like ClickUp and Slack for integrations

Qualifications

• Strong English communication skills (written and verbal)
• Proven experience with HubSpot CRM (required)
• Experience with CRM automation and workflow building
• Familiarity with ClickUp and Slack (a plus)
• Highly organized with excellent attention to detail
• Ability to create clear reports and actionable insights

Job Type: Full-time

Pay: Php55, Php70,000.00 per month

Benefits:

• Work from home

Work Location: Remote

Job Description:

CRM System Management

• Day-to-day management of CRM system, ensuring data accuracy and integrity.
• Proactively engage with customers through various channels (phone, email, chat, social media, to address inquiries, resolve issues and/or gather feedback).

Data Analysis and Reporting

• Maintain accurate records of customer interactions, user activity and demographics.
• Analyze data to identify trends, patterns, and areas for improvement.
• Track, measure, and evaluate performance of different customer communications and conduct.
• A/B tests for optimization and improvements.

Content Management and Creation

• Ensure content is accurate, relevant, and consistent with brand guidelines
• Conduct thorough reviews of all contents before publication to verify accuracy, grammar, spelling and adherence to company standards.
• Implement quality assurance processes to minimize error and maintain a high level of content integrity.

Communication and Collaboration

• Work closely with teams across the organization to ensure all activities are aligned and meets business needs, and achieve successful execution and implementation.
• Foster a collaborative environment to ensure effective communication and coordination.
• Manage cross-departmental projects and initiatives related to in-app contents.

Planning and Execution

• Work closely with Community Team in developing user engagement strategy and tactics, target metrics, and internal KPIs.
• Support Community Team in managing highly relevant and engaging campaigns, brand.
• communities, and other Community-related initiatives, from conceptualization to execution.

Job Requirements

• Bachelor's degree in Business, Marketing, or any related field.
• With proven experience in digital marketing, community management, and data analysis.
• Proven experience in handling systems like Salesforce, Clevertap, Mailchimp and other CRM or CMS platforms is a plus.
• Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse customer segments.
• Strong analytical skills with the ability to interpret data, draw actionable insights, and make data driven decisions.