195 Crm Implementation jobs in the Philippines

The work:

As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Microsoft Dynamics 365 Customer Relationship Management (CRM). Your typical day will involve developing and implementing CRM solutions to enhance customer relationships and streamline business processes.

Roles & Responsibilities:

• Assist in the design of software configuration and customization using Microsoft Dynamics 365 Customer Relationship Management (CRM) to meet business process design and application requirements.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute to providing solutions to work-related problems.
• Develop and customize Microsoft Dynamics 365 CRM applications.
• Integrate CRM applications with other systems and platforms.
• Provide technical support and troubleshooting for CRM applications.
• Collaborate with stakeholders to gather requirements and define project scope.
• Stay updated on the latest CRM technologies and best practices.

Here's what you'll need:

• Bachelor's degree in information technology, Computer Science, or other related fields.
• 3 or more years of experience in Microsoft Dynamics 365 Customer Relationship Management (CRM).
• Experience in CRM modules such as Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Field Service or Microsoft Dynamics 365 Customer Insight Journey
• Strong understanding of CRM development principles and best practices.
• Experience in customizing and configuring CRM solutions.
• Knowledge of CRM integration with other systems and applications.
• Ability to troubleshoot and resolve technical issues in CRM applications.
• Hands-on experience with the Power Platform (Power Automate, Power Apps, etc)
• Experience with .Net Development and familiarity with SQL Server
• Position is based at our Manila offices

Exciting perks await: Receive a joining bonus of PHP 60k to PHP 80k This is a fantastic chance to make a career move just before the holidays, ensuring a fresh start in the new year with a dynamic and supportive team.

*Terms apply

JOB OVERVIEW:

The Customer Relationship Management (CRM) Officer is responsible for running day-to-day CRM campaigns in collaboration with different teams by segmenting our first-party data across the departments into different customer profiles, target customer profiles with relevant and personalized communications to ensure customer retention, satisfaction, and delight.

QUALIFICATIONS:

- Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management or Communication

- With 2-3 years of relevant CRM experience; experience in CRM Marketing in an online subscription business (e.g. gaming, telecommunications, entertainment or other relevant industry) is an advantage

- Knowledge and understanding of tools: SQL server, Salesforce cloud, Google Analytics, Google Tag Manager

- Has clear understanding of basic data structure and data capture processes

- Basic Project Management skill (web / app/ CMS development)

- Willing to report to work onsite (Ortigas, Pasig)

Job Summary:

We are seeking an experienced and detail-oriented Software Implementation Specialist to lead the end-to-end implementation of our software solutions for enterprise clients. The ideal candidate will have a strong background in project management, client engagement, and system configuration, with a professional and mature approach to managing client relationships and internal coordination.

Key Responsibilities:

• Lead the implementation process for new software clients from onboarding through go-live.
• Collaborate with sales, product, and development teams to customize solutions to client needs.
• Conduct software configuration, data migration, and user training sessions.
• Manage project timelines, deliverables, and client expectations.
• Provide post-implementation support and feedback for continuous improvement.

Qualifications:

• Bachelor's degree in any field.
• 10+ years of job experience.
• Excellent communication and client-facing skills.
• Ability to handle multiple projects with a calm and professional demeanor.

Job Type: Full-time

Pay: Up to Php70,000.00 per month

Benefits:

• Work from home

Application Question(s):

• How soon can you join if selected ?
• Gender And Age ?

We are seeking a proactive
CRM Admin
to manage our customer database, engage with leads, and nurture relationships with potential customers. The ideal candidate will serve as a key touchpoint in our sales funnel, converting prospects into customers through professional communication and systematic follow-up.

Key Responsibilities

Lead Management & Database Administration

• Maintain and update customer information in Excel spreadsheets.
• Track lead progression through the sales pipeline using organized data systems.
• Generate reports on lead conversion rates and customer engagement metrics.
• Ensure data accuracy and completeness across all customer records.
• Apply customer relationship management principles to organize and prioritize contacts.

Customer Outreach & Communication

• Contact qualified leads via phone, email, and other communication channels.
• Conduct initial needs assessments and qualification calls.
• Respond promptly to customer inquiries and provide product information.
• Schedule appointments and demos for the sales team.

Email Marketing & Follow-up

• Create and send professional email campaigns to prospects.
• Develop personalized follow-up sequences based on customer interactions.
• Draft proposals, quotes, and informational materials as needed.
• Maintain a consistent communication cadence with warm prospects.

Administrative Support

• Organize and maintain customer databases using Excel.
• Create reports and presentations for management review using Excel tools.
• Coordinate with sales and marketing teams on campaign strategies.
• Handle customer service requests and resolve basic inquiries.
• Track customer interactions and communication history in spreadsheets.

Required Qualifications

Communication Skills

• Fluent in English with excellent verbal and written communication abilities.
• Professional phone manner and active listening skills.
• Ability to adapt communication style to different customer types.

Technical Proficiency

• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, and conditional formatting.
• Experience with data organization, sorting, and filtering.
• Comfortable creating charts and visual reports in Excel.

Core Competencies

• Strong organizational and time management skills.
• Detail-oriented with excellent follow-up abilities.
• Self-motivated with the ability to work independently.
• Customer-focused mindset with problem-solving capabilities.
• Understanding of customer relationship management principles and best practices.

Preferred Qualifications

• Previous experience in sales, customer service, or lead generation.
• Experience creating Excel-based tracking and reporting systems.
• Basic understanding of sales processes and lead qualification.
• Experience with data analysis and manual reporting methods.

Job Type: Full-time

Benefits:

• Flexible schedule
• Flextime

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

The core values that comprise Universal Music Group are
Authenticity, Boldness, Creativity, Connection, Drive and Insight
. These values are the essence of our people which makes UMG the most renowned company in the music industry.

We are in search of a
CRM Specialist
to join our Marketing Services team based in Manila.

About the Role

As a CRM Specialist, you'll help grow and deepen relationships with audiences (superfans) through data-driven audience strategies, growth, engagement, loyalty and customer lifetime value.

The ability to confidently lead projects and inspire people is essential, coupled with a highly collaborative nature and flexibility to do what it takes to bring campaigns from conception to success. You will need an excellent knowledge of digital channels and proven results in building a social following.

The ideal candidate is a self-starter with strong problem solving and analytical ability and has an experimentation mindset. You should have a deep understanding of CRM lifecycles and best practices and thrive in a fast-paced and dynamic work environment. You would be enthusiastic in performing at the highest standards and pushing creative boundaries.

Your key responsibilities are as follows:

• Responsible for audience growth across all music genres – international and domestic repertoire
• Cultivate strong ties with fandoms, digital communities, and superfans to inform campaign development to drive fan engagement.
• Responsible for audience targeting, campaign management, measurement, and optimization: develop roadmap, define metrics, measure KPIs and derive actionable recommendations
• Use various cross-selling / up-selling marketing strategies to drive conversions through our channels: nurture superfans and grow artist affiliation
• Work closely with regional and local marketing, digital streaming, e-commerce, and data analytics to plan, design and implement audience segments, personalization tactics and campaign activations
• Recommend audience segments and campaign strategy for each market based on data-driven insights from campaign performance, flows, and experiments
• Work with line manager to provide best-in-class practices to share with local opcos
• Becomes the expert user of Universal Music Group's marketing automation tools.
• Provide support and hands-on training for local opcos on relevant tools
• Communicate progress, risks, expectations, timelines, milestones and other key campaign/project metrics to line manager, stakeholders, and team members

Desirable Traits

• 2-3 years of experience in CRM, Audience acquisition role, Email Marketing or digital retention marketing preferably in music/entertainment, tech or lifestyle brands.
• Proven track record in designing, planning, and implementing audience and marketing strategies to drive business goals
• Able to set up and optimize campaigns and automated flows across marketing channels
• Experience using marketing automation tools and platforms to build audience segments, audience journeys and run AB testing tactics
• Experience with analytics tools, e.g., Google Analytics, Facebook Ad Manager, etc.
• Experience with customer database management
• Effective self-starter who excels in a lean and fast-paced organization where continuous innovation is needed
• Excellent analytical, communication and project management skills

Bonus Qualifications

• Experience with hands-on data query via SQL, Python
• Exceptional visualization skills using DOMO, Tableau, or other relevant visualization tools

Interested? Please follow the link to submit your application today

Note: Only shortlisted applicants will be contacted.

About us:

Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries.

Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans.

UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world.

Customer Relationship Management Specialist

Reports to: Marketing Manager

The CRM Specialist is responsible for developing and executing a comprehensive CRM strategy to foster community and engagement. This role focuses on optimizing our CRM platform to drive loyalty, build strong customer relationships, and create personalized experiences. The Specialist is a subject matter expert who leads cross-functional projects and leverages data to provide strategic insights to leadership.

KEY RESPONSIBILITIES

Strategic Planning

Design and implement a holistic CRM strategy centered on community building, customer engagement, and retention.

System Optimization

Act as the primary administrator for the CRM system. Create and manage advanced workflows, automation rules, and customer segmentation to support engagement initiatives.

Performance Analysis

Analyze CRM data to identify customer behavior trends, measure the effectiveness of community programs, and report on key performance indicators (KPIs) to executive management.

Cross-Functional Leadership

Serve as the CRM expert for other departments, providing guidance on how to best use the system for their engagement goals. This includes collaborating with marketing, sales, and customer service teams to ensure a consistent customer journey.

Project Management

Lead the implementation of new CRM features, integrations, and third-party tools that enhance community interaction and customer experience.

Data Governance

Establish and enforce data integrity and security protocols to maintain the quality and privacy of customer information within the CRM.

Mentorship

Provide training and guidance to the CRM Associate and other team members on best practices for using the CRM system.

Qualifications:

● Bachelor's degree in Marketing, IT, or related field.

● 2+ years of experience in CRM management.

● Proficiency in CRM platforms (e.g., Salesforce, HubSpot).

● Strong analytical and project management skills.

● Excellent communication and organizational abilities.

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Health insurance
• Paid training

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

This is a full-time on-site role for a Customer Relationship Management (CRM) Manager at Geely Motor Philippines Corporation, located in Makati. The CRM Manager will be responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. Key tasks include developing CRM strategies, and implementing targeted marketing initiatives to foster customer relationships and drive sales. The role involves overseeing CRM projects, coordinating with various teams, ensuring the CRM system's effectiveness, and generating reports to guide decision-making.

Qualifications

• Strong Analytical Skills and experience with data analysis
• Excellent Communication skills and ability to interact with diverse teams
• Experience in Sales and developing targeted marketing campaigns
• Project Management skills and experience managing CRM projects
• Bachelor's degree in Marketing, Business, or a related field
• Strong organizational skills and attention to detail
• Familiarity with CRM software and tools is a plus

Job title: CRM Functional Consultant- Junior

Work set-up: Hybrid, Taguig (1-2 days/week onsite)

Work shift: Mid and Night-Shift

Salary: PHP 30, ,000

Employment Type: Full Time

Experience: 1+ years

Main requirements:

• 1–2 years hands-on experience in MS Dynamics CRM Functional (non-negotiable).
• Willing to work onsite in Taguig (1–2 days/week) and on mid/night shift schedule.
• Strong analytical, documentation, and problem-solving skills.
• Excellent English communication skills (spoken & written).

Position Description:

Become a solid source of information in your area of expertise. This would include having significant to expert knowledge in two or more of the Dynamics functional skills that may include, but are not limited to:
Financials, General Ledger, Liquidity Management (Bank Management), Fund Accounting, Accounts Receivable, Accounts Payable, Fixed Assets, Expense Management.

Your future duties and responsibilities

1. Act as a liaison between IT and business units for CRM system development, enhancements, and support.
2. Provide functional expertise across areas such as Finance, Supply Chain, Sales & Marketing, Customer Service, and HR modules.
3. Create and maintain functional specifications, documentation, and knowledge articles.
4. Participate in testing (test cases, UAT, defect resolution) and ensure system quality.
5. Support incident, problem, and service request management to meet SLA targets.
6. Collaborate with teams, ensure smooth knowledge transfer, and maintain high client satisfaction.
7. Create documentation and white papers that will be used in case studies and training sessions for the customer and junior members.
8. Create knowledge articles based on knowledge acquired during transition and operational support activities and ensure that knowledge articles are up to date and complete.
9. Ability to work in a team environment and contribute to his team's knowledge and experiences.
10. Participate in project meetings with the customer as required.
11. Communicate with client professionally either through phone or e-mail.
12. Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.

13. Monitor ticket queues for incidents or requests assigned to the team. Resolve issues involving the following functional areas:

14. Finance

15. Supply Chain and Manufacturing

16. Sales and Marketing

17. Service Management

18. Field Services

19. Integrations

20. Other third party solutions

21. Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA)/project timelines in terms of:

22. • Incident Management
23. • Problem Management Service Requests
24. • Change Management
25. Provide on-call and weekend project support if necessary, as well as work in shifting hours.

Skills:

Analytical Thinking

Incident Management

MS Dynamics CRM

Service Request Management

About the Role

We're hiring a
Microsoft Dynamics 365 CRM Developer (Senior Analyst)
to join our Taguig team. You'll design, configure, and implement CRM solutions that streamline business processes and strengthen customer relationships.

Key Responsibilities

• Configure and customize Microsoft Dynamics 365 CRM to meet business requirements
• Develop and integrate CRM solutions with other systems and platforms
• Troubleshoot and provide technical support for CRM applications
• Collaborate with stakeholders to define requirements and project scope
• Stay current with CRM technologies and best practices

Must-Have Qualifications

• Bachelor's Degree in IT, Computer Science, or related field
• 3+ years' experience in Microsoft Dynamics 365 CRM
• Hands-on experience with CRM modules (Customer Service, Sales, Field Service, Customer Insights)
• Strong knowledge of CRM customization and configuration
• Familiarity with .Net Development and SQL Server
• Practical experience with Power Platform (Power Automate, Power Apps, etc.)
• Willing to work onsite in Taguig, Manila

Good-to-Have

• Experience integrating CRM solutions with other systems
• Strong problem-solving and troubleshooting skills
• Ability to contribute independently and grow into SME-level responsibilities

Why Join Us

• Work with global clients on industry-leading projects
• Access to continuous training, certifications, and career growth
• Be part of an inclusive, diverse, and innovative workplace
• Grow your expertise in emerging technologies with a trusted global brand