89 Crm Analyst jobs in the Philippines

JOB OVERVIEW:

The Customer Relationship Management (CRM) Officer is responsible for running day-to-day CRM campaigns in collaboration with different teams by segmenting our first-party data across the departments into different customer profiles, target customer profiles with relevant and personalized communications to ensure customer retention, satisfaction, and delight.

QUALIFICATIONS:

- Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management or Communication

- With 2-3 years of relevant CRM experience; experience in CRM Marketing in an online subscription business (e.g. gaming, telecommunications, entertainment or other relevant industry) is an advantage

- Knowledge and understanding of tools: SQL server, Salesforce cloud, Google Analytics, Google Tag Manager

- Has clear understanding of basic data structure and data capture processes

- Basic Project Management skill (web / app/ CMS development)

- Willing to report to work onsite (Ortigas, Pasig)

Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute to providing solutions to work related problems.
• Collaborate with stakeholders to gather and document business requirements.
• Analyze and evaluate existing business processes to identify areas for improvement.
• Facilitate workshops and meetings to elicit requirements and feedback.
• Develop and maintain project documentation, including business requirements and process maps.
• Support the implementation of solutions by coordinating with cross-functional teams.

Qualifications:

• Bachelor's Degree in Information Technology or any related fields
• Expert proficiency in Business Requirements Analysis at least 3+ years of experience
• Must have experience handing CRM project for billing or service management modules or within telecommunication companies
• Experience with Agile Program Management / Scrum and Agile frameworks
• Strong analytical skills to assess business needs and translate them into actionable requirements.
• Proficiency in process mapping and modeling techniques.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience in using business analysis tools and methodologies.
• Must be willing to work night shift
• This is hybrid 2x a week onsite in Taguig

Job Type: Fixed term

Contract length: 6 months

Benefits:

• Work from home

Application Question(s):

• How much is your salary expectation?
• Do you have experience handing CRM project?

Education:

• Bachelor's (Required)

Experience:

• Business Analysis: 3 years (Required)
• CRM software: 2 years (Required)

Work Location: Hybrid remote in Taguig

About the role

As a CRM Systems Analyst for Bank, working in Ortigas Pasig City Metro Manila office. In this full-time position, you will play a crucial role in analysing and optimising the customer relationship management (CRM) systems that support our clients.

What you'll be doing

• Gather and analyse business requirements for CRM system enhancements and improvements
• Design, develop and implement CRM system configurations and customisations to meet client needs
• Provide subject matter expertise and training to end-users on CRM system functionality
• Collaborate with cross-functional teams to ensure seamless integration of the CRM system with other business systems
• Monitor system performance and identify opportunities for optimisation
• Document processes, workflows and system configurations for knowledge management
• Provide ongoing CRM system support and troubleshoot any issues that arise

What we're looking for

• Minimum 5 years' experience as a CRM Systems Analyst or similar role
• In-depth knowledge of CRM system architecture, data models and integration methodologies
• Strong analytical and problem-solving skills to understand complex business requirements
• Excellent communication and stakeholder management abilities
• Experience with , Microsoft Dynamics or other leading CRM platforms
• Tertiary qualifications in Information Technology, Computer Science or a related discipline

Apply now to become our next CRM Systems Analyst

Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute to providing solutions to work related problems.
• Collaborate with stakeholders to gather and document business requirements.
• Analyze and evaluate existing business processes to identify areas for improvement.
• Facilitate workshops and meetings to elicit requirements and feedback.
• Develop and maintain project documentation, including business requirements and process maps.
• Support the implementation of solutions by coordinating with cross-functional teams.

Qualifications:

• Bachelor's Degree in Information Technology or any related fields
• Expert proficiency in Business Requirements Analysis
  at least 3+ years of experience
• Must have experience handing CRM project for billing or service management modules or within telecommunication companies
• Experience with Agile Program Management / Scrum and Agile frameworks
• Strong analytical skills to assess business needs and translate them into actionable requirements.
• Proficiency in process mapping and modeling techniques.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience in using business analysis tools and methodologies.
• Must be willing to work night shift

Job Description
Company Description
is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

*The Client *
Established over 35 years ago, the organisation began as a small team of programmers supporting local industries in their transition to digital systems. It has since evolved into a recognised global software provider, delivering innovative ERP solutions that drive digital transformation for businesses in Australia and internationally.

The Role
We are seeking a motivated and customer-focused Level 1–2 CRM Support Analyst to join our growing team. This role is critical in providing frontline support to clients, resolving technical issues, and ensuring a seamless customer experience. You'll be the first point of contact for client queries, managing tickets, troubleshooting, and escalating issues where required, while also contributing to process improvements and user training.

Responsibilities

• Respond to client inquiries and support requests via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Log, categorize, and prioritize tickets, escalating when necessary.
• Assist with account access, system configurations, and routine checks.
• Maintain documentation and update the knowledge base for common issues.
• Deliver clear and professional communication to clients, ensuring a positive support experience.
• Collaborate with senior technical teams and provide updates on ticket progress.
• Follow security, compliance, and confidentiality standards at all times

Qualifications

• Strong analytical and problem-solving skills.
• Previous experience in a technical support, helpdesk, or customer service environment.
• Ability to multitask with strong attention to detail.
• A proactive approach to seeing issues through to resolution.
• Competence with ticketing systems, CRM tools, and remote access.
• Proficiency with Microsoft Office Suite (or similar software).
• Experience in customer service, account management, or client relationship roles. (Desirable)

Work Schedule:

• Monday to Friday 6am-3pm

Work Location:

• Homebased; must have strong internet at home; Equipment is provided.

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

We are seeking an organized and detail-oriented Marketing Specialist/Marketing Operations Administrator to support our Marketing Operations department. The ideal candidate will play a pivotal role in streamlining operations by creating and maintaining training documentation for all marketing platforms, managing user training efforts, and ensuring team members have the necessary access and permissions. This position requires excellent communication skills, strong project management abilities, and a knack for data reporting.

Key Responsibilities:

Training Documentation:

• Create, update, and maintain comprehensive training documents for all marketing platforms used by the department.
• Ensure training materials are user-friendly and accessible, incorporating feedback from team members.

User Training Management:

• Organize and facilitate training sessions for new and existing users on marketing platforms, ensuring proficiency and effective use of marketing platform tools.
• Develop and administer assessments to evaluate user competency and track training progress.

Access and Permissions Management:

• Oversee the onboarding process for new team members, including granting access to necessary marketing platforms.
• Manage the access and permissions of existing users, ensuring compliance with data security policies and best practices.

Reporting:

• Create and distribute regular reports on key metrics related to marketing operations and platform usage.
• Analyze data to identify trends, opportunities for improvement, and inform strategic decisions.

Meeting Coordination:

• Schedule, coordinate, and manage departmental meetings, including preparing agendas and documenting meeting minutes.
• Ensure all stakeholders are informed of meeting outcomes and action items.

Cross-Functional Collaboration:

• Work closely with other team members in the Marketing department to align operations with broader marketing strategies and goals.
• Assist in troubleshooting issues related to marketing platforms and provide support as necessary.

Qualifications:

• 1-3 years of experience in marketing operations, project coordination, or a similar role.
• Strong organizational skills with a keen attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in marketing platforms and tools (e.g., CRM, email marketing software, analytics tools).
• Familiarity with data reporting and analysis.
• Ability to work collaboratively in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work culture.

If you are proactive, innovative, and passionate about optimizing marketing operations, we would love to hear from you

Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute to providing solutions to work related problems.
• Collaborate with stakeholders to gather and document business requirements.
• Analyze and evaluate existing business processes to identify areas for improvement.
• Facilitate workshops and meetings to elicit requirements and feedback.
• Develop and maintain project documentation, including business requirements and process maps.
• Support the implementation of solutions by coordinating with cross-functional teams.

Qualifications:

• Bachelor's Degree in Information Technology or any related fields
• Expert proficiency in Business Requirements Analysis at least 3+ years of experience
• Must have experience handing CRM project for billing or service management modules or within telecommunication companies
• Experience with Agile Program Management / Scrum and Agile frameworks
• Strong analytical skills to assess business needs and translate them into actionable requirements.
• Proficiency in process mapping and modeling techniques.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience in using business analysis tools and methodologies.
• Must be willing to work night shift

We are seeking a proactive
CRM Admin
to manage our customer database, engage with leads, and nurture relationships with potential customers. The ideal candidate will serve as a key touchpoint in our sales funnel, converting prospects into customers through professional communication and systematic follow-up.

Key Responsibilities

Lead Management & Database Administration

• Maintain and update customer information in Excel spreadsheets.
• Track lead progression through the sales pipeline using organized data systems.
• Generate reports on lead conversion rates and customer engagement metrics.
• Ensure data accuracy and completeness across all customer records.
• Apply customer relationship management principles to organize and prioritize contacts.

Customer Outreach & Communication

• Contact qualified leads via phone, email, and other communication channels.
• Conduct initial needs assessments and qualification calls.
• Respond promptly to customer inquiries and provide product information.
• Schedule appointments and demos for the sales team.

Email Marketing & Follow-up

• Create and send professional email campaigns to prospects.
• Develop personalized follow-up sequences based on customer interactions.
• Draft proposals, quotes, and informational materials as needed.
• Maintain a consistent communication cadence with warm prospects.

Administrative Support

• Organize and maintain customer databases using Excel.
• Create reports and presentations for management review using Excel tools.
• Coordinate with sales and marketing teams on campaign strategies.
• Handle customer service requests and resolve basic inquiries.
• Track customer interactions and communication history in spreadsheets.

Required Qualifications

Communication Skills

• Fluent in English with excellent verbal and written communication abilities.
• Professional phone manner and active listening skills.
• Ability to adapt communication style to different customer types.

Technical Proficiency

• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, and conditional formatting.
• Experience with data organization, sorting, and filtering.
• Comfortable creating charts and visual reports in Excel.

Core Competencies

• Strong organizational and time management skills.
• Detail-oriented with excellent follow-up abilities.
• Self-motivated with the ability to work independently.
• Customer-focused mindset with problem-solving capabilities.
• Understanding of customer relationship management principles and best practices.

Preferred Qualifications

• Previous experience in sales, customer service, or lead generation.
• Experience creating Excel-based tracking and reporting systems.
• Basic understanding of sales processes and lead qualification.
• Experience with data analysis and manual reporting methods.

Job Type: Full-time

Benefits:

• Flexible schedule
• Flextime

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

The core values that comprise Universal Music Group are
Authenticity, Boldness, Creativity, Connection, Drive and Insight
. These values are the essence of our people which makes UMG the most renowned company in the music industry.

We are in search of a
CRM Specialist
to join our Marketing Services team based in Manila.

About the Role

As a CRM Specialist, you'll help grow and deepen relationships with audiences (superfans) through data-driven audience strategies, growth, engagement, loyalty and customer lifetime value.

The ability to confidently lead projects and inspire people is essential, coupled with a highly collaborative nature and flexibility to do what it takes to bring campaigns from conception to success. You will need an excellent knowledge of digital channels and proven results in building a social following.

The ideal candidate is a self-starter with strong problem solving and analytical ability and has an experimentation mindset. You should have a deep understanding of CRM lifecycles and best practices and thrive in a fast-paced and dynamic work environment. You would be enthusiastic in performing at the highest standards and pushing creative boundaries.

Your key responsibilities are as follows:

• Responsible for audience growth across all music genres – international and domestic repertoire
• Cultivate strong ties with fandoms, digital communities, and superfans to inform campaign development to drive fan engagement.
• Responsible for audience targeting, campaign management, measurement, and optimization: develop roadmap, define metrics, measure KPIs and derive actionable recommendations
• Use various cross-selling / up-selling marketing strategies to drive conversions through our channels: nurture superfans and grow artist affiliation
• Work closely with regional and local marketing, digital streaming, e-commerce, and data analytics to plan, design and implement audience segments, personalization tactics and campaign activations
• Recommend audience segments and campaign strategy for each market based on data-driven insights from campaign performance, flows, and experiments
• Work with line manager to provide best-in-class practices to share with local opcos
• Becomes the expert user of Universal Music Group's marketing automation tools.
• Provide support and hands-on training for local opcos on relevant tools
• Communicate progress, risks, expectations, timelines, milestones and other key campaign/project metrics to line manager, stakeholders, and team members

Desirable Traits

• 2-3 years of experience in CRM, Audience acquisition role, Email Marketing or digital retention marketing preferably in music/entertainment, tech or lifestyle brands.
• Proven track record in designing, planning, and implementing audience and marketing strategies to drive business goals
• Able to set up and optimize campaigns and automated flows across marketing channels
• Experience using marketing automation tools and platforms to build audience segments, audience journeys and run AB testing tactics
• Experience with analytics tools, e.g., Google Analytics, Facebook Ad Manager, etc.
• Experience with customer database management
• Effective self-starter who excels in a lean and fast-paced organization where continuous innovation is needed
• Excellent analytical, communication and project management skills

Bonus Qualifications

• Experience with hands-on data query via SQL, Python
• Exceptional visualization skills using DOMO, Tableau, or other relevant visualization tools

Interested? Please follow the link to submit your application today

Note: Only shortlisted applicants will be contacted.

About us:

Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries.

Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans.

UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world.