13 Crisis Management jobs in the Philippines

The **Manager of Global Operational Risk & Resilience Oversight** reports directly to the AVP of ORRO. The role will focus on **Business Continuity Management** and is part of the second line of defense independent oversight function. It will partner with the first line of defense businesses to ensure that the business continuity management framework and controls are integrated with and serve to strengthen the operational resilience approach, and that all standard and regulatory requirements are addressed.
**Key Responsibilities:**
+ Lead the development, coordination, implementation, and continuous governance and monitoring of the Business Continuity Risk Management Standard.
+ Research and analyze regulatory requirements on business continuity risk, including best practices to support the relevance of the BCM Standard.
+ Collaborate and engage with key stakeholders under the different risk segments, to gather feedback, and to provide comprehensive and effective tracking mechanisms to manage change.
+ Provide oversight for business disruption risk metrics provided by the first line of defense, and identify potential breaches and recommendations.
+ Develop training materials, and facilitate trainings as necessary.
+ Promote a strong risk culture and oversee relevant risk culture assessment processes.
**Required Qualifications:**
+ Minimum 3-5 years of experience in operational risk management, with strong experience and a well-understood connection with Crisis Management, Incident Management, Disaster Recovery and Third Party Risk Management.
+ Strong knowledge of operational processes, risks, and controls.
+ Broad knowledge of financial services/insurance business and related products.
+ High proficiency in MS Office products and data analytics tools is a plus.
+ Amenable to work only on mid shifts and night shifts.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The **Manager of Global Operational Risk & Resilience Oversight** reports directly to the AVP of ORRO. The role will focus on **Business Continuity Management** and is part of the second line of defense independent oversight function. It will partner with the first line of defense businesses to ensure that the business continuity management framework and controls are integrated with and serve to strengthen the operational resilience approach, and that all standard and regulatory requirements are addressed.
**Key Responsibilities:**
+ Lead the development, coordination, implementation, and continuous governance and monitoring of the Business Continuity Risk Management Standard.
+ Research and analyze regulatory requirements on business continuity risk, including best practices to support the relevance of the BCM Standard.
+ Collaborate and engage with key stakeholders under the different risk segments, to gather feedback, and to provide comprehensive and effective tracking mechanisms to manage change.
+ Provide oversight for business disruption risk metrics provided by the first line of defense, and identify potential breaches and recommendations.
+ Develop training materials, and facilitate trainings as necessary.
+ Promote a strong risk culture and oversee relevant risk culture assessment processes.
**Required Qualifications:**
+ Minimum 3-5 years of experience in operational risk management, with strong experience and a well-understood connection with Crisis Management, Incident Management, Disaster Recovery and Third Party Risk Management.
+ Strong knowledge of operational processes, risks, and controls.
+ Broad knowledge of financial services/insurance business and related products.
+ High proficiency in MS Office products and data analytics tools is a plus.
+ Amenable to work only on mid shifts and night shifts.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Manulife is looking for a Manager of Business Continuity Management, responsible for performing all Business Continuity Management (BCM) activities, which includes involvement in the full BCM lifecycle. This role reports locally to the Director, Business Continuity and Operational Risk Management, MBPS.
Position Responsibilities:
+ Lead and manage all Business Continuity Management (BCM) program activities, ensuring compliance with global policies and local regulations.
+ Conduct Business Impact Analyses (BIA) and develop Business Continuity Plans (BCP) to align recovery objectives with business needs.
+ Provide guidance and expertise to stakeholders, ensuring effective implementation of BCM strategies and practices.
+ Plan, facilitate, and document results of BC tests and exercises, updating BCPs as necessary.
+ Maintain and monitor BCM data, dashboards, and KPIs, and provide 24/7 on-call support during incidents.
Required Qualifications:
+ 7+ years of experience in Business Continuity Management, with certification from CBCI or CBCP preferred.
+ Proficient in BCM software and Emergency Notification Systems, with industry knowledge in BPO, BPM, or related fields.
+ Strong project management skills and ability to work flexible shifts.
+ Excellent organizational, interpersonal, and communication skills.
+ Competency in Office 365 applications.
When you join our team:
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
Modalidades de Trabajo
Híbrido

This role is responsible for performing all Business Continuity Management (BCM) Program with guidance from the Business Continuity Management and Occupational Safety and Health (BCMOSH) Head. This responsibility includes Crisis Management/Incident Coordination for Manulife Philippines and Manulife Chinabank. This role reports to the BCMOSH Head, MP.
**Position Responsibilities:**
+ Responsible for the overall management of the BCM Program of MP with guidance from BCMOSH Head
+ Conducts Risk Assessments to be used as basis for Business Continuity Plan Development
+ Work with BCP Coordinators in the development of plans and testing of the Business Continuity Strategy together with DR Coordinator and technical teams in the testing of Disaster Recovery Strategies
+ Monitor completion and development of each Business Units Business Continuity Plan and Application Support Recovery Plan.
+ Provide guidance and expertise to relevant stakeholders in complying with the requirements of the Global Business Continuity Management Policy / Standards / Procedures and applicable local regulations
+ Ensure that minimum business operational and technology requirements are met in the recovery and continuity of critical business processes
+ Maintain and monitor BCM related data, dashboards, scorecards, KPIs and KRIs
+ Conduct Business Impact Analysis (BIA) and ensure alignment of business and technology recovery objectives
+ Provide advise and guidance in formulating BC strategies based on business needs, industry trends and best practices
+ Coordinate the revisions required to existing BCPs, as necessitated by any approved organizational, procedural, technology and environmental changes
+ Plan and facilitate the required BC tests and exercises, ensure the documentation of the results and findings
+ Ensure the proper documentation of changes in the BCPs as a result of testing
+ Contribute to broader business continuity strategies that support the direction of the team or business segment, enhancing overall strategic impact
+ Strengthening risk management practices to effectively lead projects with significant risk and complexity
+ Foster strong partnerships with various departments and business units to ensure BCM strategies are integrated into operational processes and aligned with organizational goals
+ Implement training and awareness programs to all staff on Emergency Preparedness and Business Recovery.
+ To ensure 24/7 support availability for incident response activities that may result in business disruption and require BCP invocation
+ Function as alternate Safety Officer
+ Monitors incidents which can potentially cause prolonged business disruption
+ Provides advisory to incident management teams and staff as necessary, depends on the current situation
**Required Qualifications:**
+ College Graduate
+ At least 5+ years of experience in Business Continuity Management with involvement in the full BCM lifecycle activities
+ Experience and working knowledge on incident/Crisis Management and Disaster Recovery
+ Certification from Business Continuity Institute (BCI) or DRI International (DRII) is preferred.
+ Proficient methodical experience in Business Continuity Management professional practices
+ Experience in Business Continuity Management Software and Emergency Notification Systems
+ Working knowledge of the Insurance and/or Banking industry environment
+ Good Program Development and Management
+ Organized, detail-oriented with strong focus to deliver targeted outcomes
+ Strong interpersonal skills to interface with stakeholders of various levels in the organization
+ Excellent written and verbal communication skills
+ Safety Officer experience and credentials are an advantage, especially in environments where occupational safety and health are closely integrated with business continuity planning
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**General Responsibilities** **:**
The role will work with process owners to develop testing strategies and resolve any issues encountered during the control assessment process. Also, this role will work directly with the corporate risk management team to ensure compliance with corporate business continuity standards. This position will also interface with IT to ensure adequate backup plans are in place for systemic dependencies.
This role will also have responsibility for other Risk Management activities within Global Business Services to include Segregation of Duties, Single Point of Failure Assessment, and Third Party Vendor Oversight / Dependencies.
This position will be expected to interact with a variety of key individuals within the Global Business Services, Finance, IT, and Legal organizations including Corporate Audit personnel, business process owners, and segment leadership.
**Specific Duties, Activities, and Responsibilities** **:**
**Implementation Phase**
+ Act as a site point of contact for the Business Resiliency team
+ Coordinate the development of Business Resiliency
**Testing Phase**
+ Take lead or play a support role during tabletop exercises (editing slides, filling out and sending in the questionnaire afterward, etc.)
+ Ensure that gaps are documented, and the lessons learned are incorporated into the site's plans
**Maintenance Phase**
+ Maintain operational awareness of changes (building additions, new software, etc.) that could result in Business Resiliency plan revisions
+ Review all e-mails sent by the Business Resiliency team
+ Ensure version control of eBRPdocuments
+ Development and management of internal controls framework
+ Identify financial risk areas and provide recommendations to reduce risk
+ Monitors progress and results of control and process testing
+ Serves as point of contact for questions from stakeholders
+ Assist process owner in determining/implementing remediation plans
+ Assess and develop dashboard metrics
Other
+ Develop and manage project plans related to audit and control activities
+ Other responsibilities to assist Global Business Services Leadership in the maintenance & development of internal Risk and Control policies
**Qualifications:**
+ Bachelor's Degree in Risk Management, Operations, Accounting, Finance, or related field
+ Minimum of 5 years in Finance and/or Operations ideally in either a risk management, compliance, or internal/external audit capacity
+ Business Continuity Planning Experience Preferred
+ Ability to understand and document internal controls around complex business processes
+ Strong business acumen, critical thinking skills, and root cause problem solving
+ Makes decisions, often difficult and/or unpopular, that supports the organizational objectives; influences others to gain support of decisions
+ Creates challenging roles and responsibilities to build organizational capabilities and fill gaps
+ Strong verbal and written communication skills
+ Strong interpersonal skills with the ability to influence decisions, processes, and culture
+ Excellent organization, project management, analysis and multi-tasking skills
+ Strong team player, able to be effective in a performance-oriented culture
+ Willing to work US hours
+ Willing to work on hybrid set up
** Internal candidates have to be in a P2/P3/M1 role for a minimum of **2 years** to be eligible to apply for this position.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

We are seeking an experienced Actuarial Director to join our Product and Insurance Risk Management team, which supports the Chief Risk Officer and Product Oversight Committee in overseeing product-related risks as defined in the enterprise's Insurance and Reinsurance Risk Management policies.
In this role, you will be part of a team responsible for developing and maintaining global pricing, underwriting and claims standards, coordinating the annual new business plan process, and assessing product and underwriting initiatives across all segments of the enterprise to ensure they fall within risk appetite, and driving research activities to inform the development and review of the company risk appetite and standards.
Position Responsibilities:
+ Standards & Policies:
+ Support the development, oversight, and annual reviews of Corporate Pricing, Underwriting, and Claims standards.
+ Oversee compliance through consolidation and review of Product, Pricing, Underwriting, and Claims Self-Assessment Questionnaires across geographic segments and lines of business.
+ Management Reporting & Oversight:
+ Support the coordination of the Annual New Business Plan exercise, including developing plan guidance, review and consolidation of business unit submissions, and developing material to summarize results and key insights for senior management
+ Oversee quarterly reporting of new business results & other KPI (e.g New Business Profitability Dashboard, Over-retention, Geographic concentration of risk), including working with segment and business unit team to develop commentary
+ Prepare agenda and materials for the quarterly Product Oversight Committee forum and the quarterly Underwriting & Claims Risk Committee forum
+ Actuarial Research:
+ Support actuarial research that would inform the development of company risk appetite and standards, including mortality trends, critical illness rates, and more, across internal and external data sources.
+ Coordinate with Pricing functions and independently perform Pricing model runs to test the sensitivity and potential impact of proposals from the GPRM function.
Required Qualifications:
+ Fellowship with a recognized international Actuarial professional body with 12+ years of relevant experience.
+ Demonstrates mastery regarding technical aspects of Pricing and Product Development processes, with familiarity in underwriting or claims functions an asset.
+ Demonstrated capability to lead and develop a small to medium sized team
+ Proficiency in Moody's Axis, Risk Integrity, and IFRS17 reporting would be an asset.
+ Strong interpersonal skills with the ability to collaborate and influence effectively
+ Strong relationship building skills with the ability to communicate effectively across stakeholders at different levels of seniority, functions, or geographies.
+ Ability to manage multiple projects with varying priorities and scope.
+ Amenable to work UP Ayala Technohub (Quezon City)
+ Amenable to work on a hybrid set-up (3x a week onsite)
When you join our team:
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
Modalidades de Trabajo
Híbrido

The Credit Portfolio Senior Analyst is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration in coordination with the Risk Management team. The overall objective of this role is to manage Citi's portfolio exposure to clients and counterparties globally.
**Responsibilities:**
+ Contribute to the development of new techniques and improvement of processes and work-flows by applying in-depth disciplinary knowledge and integrating subject matter and industry expertise within Risk Management
+ Develop recommendations to adjust credit policies by analyzing credit and financial performance and utilizing statistical scoring, segmentation, and regression and simulation techniques
+ Utilize Statistical Analysis System (SAS) in a UNIX environment to perform risk, financial and data analyses including profiling, sampling, reconciliation, and quality testing
+ Research customer and/or management queries using risk systems and data and support ad-hoc risk policy analyses and projects as required
+ Participate in developing, testing, and optimizing credit policies, ensuring consistency and regulatory compliance, and assist in the implementation of those policies, processes and other related initiatives
+ Manage risk levels for the entire credit spectrum across multiple products and retail formats and prepare risk management presentations for senior management
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 5-8 years of relevant experience
+ Knowledge of commercial risk analytics
+ Ability to apply credit and risk principles toward business goals
+ Demonstrated ability to synthesize, prioritize and drive results with a sense of urgency
+ Proven ability to remain organized in a fast-paced environment, managing multiple projects
+ Proven interpersonal, organizational and analytic skills
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Risk Management
---
**Job Family:**
Credit & Portfolio Risk Management
---
**Time Type:**
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .
View the EEO Policy Statement ( .
View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

We are seeking an experienced Actuarial Senior Manager to join our Product and Insurance Risk Management team, which supports the Chief Risk Officer and Product Oversight Committee in overseeing product-related risks as defined in the enterprise's Insurance and Reinsurance Risk Management policies.
In this role, you will be part of a team responsible for developing and maintaining global pricing, underwriting and claims standards, coordinating the annual new business plan process, and assessing product and underwriting initiatives across all segments of the enterprise to ensure they fall within risk appetite, and driving research activities to inform the development and review of the company risk appetite and standards.
**Key Responsibilities:**
+ **Standards & Policies:**
+ Support the development, oversight, and annual reviews of Corporate Pricing, Underwriting, and Claims standards.
+ Oversee compliance through consolidation and review of Product, Pricing, Underwriting, and Claims Self-Assessment Questionnaires across geographic segments and lines of business.
+ **Management Reporting & Oversight:**
+ Support the coordination of the Annual New Business Plan exercise, including developing plan guidance, review and consolidation of business unit submissions, and developing material to summarize results and key insights for senior management
+ Oversee quarterly reporting of new business results & other KPI (e.g New Business Profitability Dashboard, Over-retention, Geographic concentration of risk), including working with segment and business unit team to develop commentary
+ Prepare agenda and materials for the quarterly Product Oversight Committee forum and the quarterly Underwriting & Claims Risk Committee forum
+ **Actuarial Research:**
+ Support the development, oversight, and annual reviews of Corporate Pricing, Underwriting, and Claims standards.
+ Oversee compliance through consolidation and review of Product, Pricing, Under
**Required Qualifications:**
+ Progress towards certification with a recognized international Actuarial professional body (Fellowship preferred) with 10+ years of relevant experience.
+ Demonstrates mastery regarding technical aspects of Pricing and Product Development processes, with familiarity in underwriting or claims functions an asset.
+ Demonstrated capability to lead and develop a small to medium sized team
+ Proficiency in Moody's Axis, Risk Integrity, and IFRS17 reporting would be an asset.
+ Strong interpersonal skills with the ability to collaborate and influence effectively
+ Strong relationship building skills with the ability to communicate effectively across stakeholders at different levels of seniority, functions, or geographies.
+ Ability to manage multiple projects with varying priorities and scope.
+ **_Amenable to work UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Description**
**Sr. Analyst- Operational Risk Management**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.
Operational Risk Management is looking for an Analyst of Testing, Monitoring, Aggregation and Reporting to support a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
**Responsibilities:**
The Analyst, Operational Risk Management (ORM), Independent Monitoring and Testing:
+ Support an independent testing and monitoring program based on an annual risk assessed plan and testing methodology
+ Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan
+ Independently monitor operational risk trends and activities
+ Support and perform an effective challenge process based on a defined criteria and build into annual plan
+ Support independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks
+ Coordinate a holistic, de-duplicated independent risk assessment process
+ Proactively identify areas for high risk for intervention
+ Support a cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies
+ Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice
+ Be a key leader for sharing insights, better practices, themes, etc. across the Enterprise
**Minimum Qualifications:**
+ 2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
+ Project management, communication, and interpersonal skills
+ Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
+ Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively **ORMCM**
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** ORMCM
**Req ID:**