23 Crisis Management jobs in the Philippines

_We're looking for an_ **_IT Disaster & Recovery Specialist_** _to join our Information Systems team at MBPS. In this role, you will play a key, dynamic role in modernizing our customer interactions, helping to integrate analytics, business intelligence and AI into our decisions while providing actionable insights to stakeholders across the business._
_Have the skills and experience for the job? Learn more about it below!_
**Position Responsibilities:**
+ Work with IT and Project Management colleagues and vendors to ensure the required technical assets are resilient and systems are built with DR requirements embedded. You'll be a DR Subject Matter Expert on projects that utilize various project management methodologies (mostly Agile) and current technologies.
+ Guide and assist with the selection of appropriate DR solutions or high availability configurations in a 95% cloud-based model.
+ Consult squads on the proper development and documentation of plans, procedures and associated roles and responsibilities necessary to recover or prove resiliency for required business applications and services.
+ Through expert consultation, help US Segment IT identify and evaluate strategy options for the recovery of business applications and related services.
+ Work with Segment Risk Teams globally to identify areas of program improvement and drive execution through special projects and general working sessions
+ Work with the Global Risk Management team in the development of related DR policies and standards; perform segment gap analyses and work with business teams and technical teams to implement policies and processes throughout the segment.
+ Perform vendor risk assessment for new and existing third parties, ensuring DR posture meets business needs.
+ Support Second line, Audit or external parties as needed for evidence collection
+ **_Amenable to work UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ 5 + years of progressive experience in Disaster Recovery planning and testing in a large complex organization strongly preferred; and demonstrated knowledge of best practices and industry standards
+ Require a self-motivated, critical objective thinker who can demonstrate follow-through and resourcefulness to achieve value added outcomes.
+ Demonstrate ability to see the big picture to drive efficiencies and develop new strategies
+ Possess a working technical knowledge of systems (client/server), networking (LAN/WAN), storage, resiliency configuration options and data replication methods
+ Experience with cloud-based architecture and industry standard recovery solutions
+ Achievement oriented with proven project management skills and the ability to work independently and as part of a team, managing multiple priorities within tight deadlines.
+ Ability to work with senior engineers in designing/validating recovery solutions
+ Ability to understand technical network and data flow
+ Proven ability to build relationships, engage and influence others, work with a diverse internal and international user community, as well as vendors.
+ University Degree (Computer Science, Business or Finance preferred)
**Preferred Qualifications:**
+ Excellent communication skills (oral and written) including presentation skills and demonstrated ability to present at all organizational levels; includes ability to develop and deliver effective user education sessions to squads as needed
+ (Professional certification in BCP - CBCP or MBCP preferred but not required
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

This role is responsible for performing all Business Continuity Management (BCM) Program with guidance from the Business Continuity Management and Occupational Safety and Health (BCMOSH) Head. This responsibility includes Crisis Management/Incident Coordination for Manulife Philippines and Manulife Chinabank. This role reports to the BCMOSH Head, MP.
**Position Responsibilities:**
+ Responsible for the overall management of the BCM Program of MP with guidance from BCMOSH Head
+ Conducts Risk Assessments to be used as basis for Business Continuity Plan Development
+ Work with BCP Coordinators in the development of plans and testing of the Business Continuity Strategy together with DR Coordinator and technical teams in the testing of Disaster Recovery Strategies
+ Monitor completion and development of each Business Units Business Continuity Plan and Application Support Recovery Plan.
+ Provide guidance and expertise to relevant stakeholders in complying with the requirements of the Global Business Continuity Management Policy / Standards / Procedures and applicable local regulations
+ Ensure that minimum business operational and technology requirements are met in the recovery and continuity of critical business processes
+ Maintain and monitor BCM related data, dashboards, scorecards, KPIs and KRIs
+ Conduct Business Impact Analysis (BIA) and ensure alignment of business and technology recovery objectives
+ Provide advise and guidance in formulating BC strategies based on business needs, industry trends and best practices
+ Coordinate the revisions required to existing BCPs, as necessitated by any approved organizational, procedural, technology and environmental changes
+ Plan and facilitate the required BC tests and exercises, ensure the documentation of the results and findings
+ Ensure the proper documentation of changes in the BCPs as a result of testing
+ Contribute to broader business continuity strategies that support the direction of the team or business segment, enhancing overall strategic impact
+ Strengthening risk management practices to effectively lead projects with significant risk and complexity
+ Foster strong partnerships with various departments and business units to ensure BCM strategies are integrated into operational processes and aligned with organizational goals
+ Implement training and awareness programs to all staff on Emergency Preparedness and Business Recovery.
+ To ensure 24/7 support availability for incident response activities that may result in business disruption and require BCP invocation
+ Function as alternate Safety Officer
+ Monitors incidents which can potentially cause prolonged business disruption
+ Provides advisory to incident management teams and staff as necessary, depends on the current situation
**Required Qualifications:**
+ College Graduate
+ At least 5+ years of experience in Business Continuity Management with involvement in the full BCM lifecycle activities
+ Experience and working knowledge on incident/Crisis Management and Disaster Recovery
+ Certification from Business Continuity Institute (BCI) or DRI International (DRII) is preferred.
+ Proficient methodical experience in Business Continuity Management professional practices
+ Experience in Business Continuity Management Software and Emergency Notification Systems
+ Working knowledge of the Insurance and/or Banking industry environment
+ Good Program Development and Management
+ Organized, detail-oriented with strong focus to deliver targeted outcomes
+ Strong interpersonal skills to interface with stakeholders of various levels in the organization
+ Excellent written and verbal communication skills
+ Safety Officer experience and credentials are an advantage, especially in environments where occupational safety and health are closely integrated with business continuity planning
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**General Responsibilities** **:**
The role will work with process owners to develop testing strategies and resolve any issues encountered during the control assessment process. Also, this role will work directly with the corporate risk management team to ensure compliance with corporate business continuity standards. This position will also interface with IT to ensure adequate backup plans are in place for systemic dependencies.
This role will also have responsibility for other Risk Management activities within Global Business Services to include Segregation of Duties, Single Point of Failure Assessment, and Third Party Vendor Oversight / Dependencies.
This position will be expected to interact with a variety of key individuals within the Global Business Services, Finance, IT, and Legal organizations including Corporate Audit personnel, business process owners, and segment leadership.
**Specific Duties, Activities, and Responsibilities** **:**
**Implementation Phase**
+ Act as a site point of contact for the Business Resiliency team
+ Coordinate the development of Business Resiliency
**Testing Phase**
+ Take lead or play a support role during tabletop exercises (editing slides, filling out and sending in the questionnaire afterward, etc.)
+ Ensure that gaps are documented, and the lessons learned are incorporated into the site's plans
**Maintenance Phase**
+ Maintain operational awareness of changes (building additions, new software, etc.) that could result in Business Resiliency plan revisions
+ Review all e-mails sent by the Business Resiliency team
+ Ensure version control of eBRPdocuments
+ Development and management of internal controls framework
+ Identify financial risk areas and provide recommendations to reduce risk
+ Monitors progress and results of control and process testing
+ Serves as point of contact for questions from stakeholders
+ Assist process owner in determining/implementing remediation plans
+ Assess and develop dashboard metrics
Other
+ Develop and manage project plans related to audit and control activities
+ Other responsibilities to assist Global Business Services Leadership in the maintenance & development of internal Risk and Control policies
**Qualifications:**
+ Bachelor's Degree in Risk Management, Operations, Accounting, Finance, or related field
+ Minimum of 5 years in Finance and/or Operations ideally in either a risk management, compliance, or internal/external audit capacity
+ Business Continuity Planning Experience Preferred
+ Ability to understand and document internal controls around complex business processes
+ Strong business acumen, critical thinking skills, and root cause problem solving
+ Makes decisions, often difficult and/or unpopular, that supports the organizational objectives; influences others to gain support of decisions
+ Creates challenging roles and responsibilities to build organizational capabilities and fill gaps
+ Strong verbal and written communication skills
+ Strong interpersonal skills with the ability to influence decisions, processes, and culture
+ Excellent organization, project management, analysis and multi-tasking skills
+ Strong team player, able to be effective in a performance-oriented culture
+ Willing to work US hours
+ Willing to work on hybrid set up
** Internal candidates have to be in a P2/P3/M1 role for a minimum of **2 years** to be eligible to apply for this position.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

We are looking for a dedicated Emergency Response Specialist with at least 2 years of voice-based customer support experience, preferably with background in emergency call handling or crisis response (e.g., 911 dispatch). The ideal candidate must be quick-thinking, calm under pressure, and empathetic when engaging with customers in high-stress situations. Strong communication skills and adaptability are key.
br>Work Setup: Onsite in BGC, Taguig
Schedule: Shifting

Requirements:
Bachelor's degree graduate
2+ years of inbound/outbound voice support experience
Emergency/call dispatch or crisis support background preferred
Excellent verbal English communication (C1 Versant required)
Strong listening, comprehension, and adaptive conversation skills

About Us:
MEC is a leading organization in Technology. We are committed to excellence and the continuous improvement of our risk management processes to protect our assets, reputation, and financial standing. We are looking for a detail-oriented and highly organized Risk Management Staff to join our team. br>
Job Description:
We are seeking a proactive and responsible Risk Management Staff to provide essential support in identifying, assessing, and managing various business risks. This role will involve assisting with the development and execution of risk management strategies to minimize potential liabilities and ensure the organization operates smoothly and securely.

Key Responsibilities:
• Assist in conducting risk assessments and evaluations across various departments and projects. < r>• nsure implementation of the internal audit program. < r>• S pport the development, implementation, and maintenance of risk management policies and procedures. < r>• E ecute monthly/quarterly operational audits. < r>• M nitor and record progress of process cases reported and ensure compliance with regulatory requirements accordingly. < r>• A sist in the annual ISO accreditation and compliances of the company < r>• A alyze risk data and provide insights for improving risk mitigation strategies. < r>• P epare and maintain risk reports, tracking potential and existing risks. < r>• A sist with the preparation of documentation for internal audits program and risk management reviews to contribute for process enhancement. < r>• P ovide administrative and logistical support services to assist in business and operational functions < r>• S pport in all audit activities, process enhancements, data management and analysis < r>• H lp and support the Risk Management team in all other ad hoc tasks that the Audit Team is assigned to. < r>
Qualifications:
• E ucation: Bachelor's degree in any Business Course required. < r>• E perience: Minimum of 2-year experience in a Business Process or Employee-facing role is preferred. < r>• S ills: Strong business acumen advanced Excel skills, keen analytical abilities, high aptitude for problem-solving and organizational skills < r>• H s time management, with sharp and unyielding attention to detail, knowledgeable in basic accounting concepts. < r>• S rong and clear communication skills, both written and verbal. And has strong drive for excellence. < r>• A ility to work independently and as part of a team in a fast-paced environment.

As the **Information Risk Manager** , you will work closely with different lines of defense to bolster our information risk management processes. You'll focus on evolving our assurance practices, standardizing procedures, and ensuring compliance with global information risk management standards.
**Position Responsibilities:**
+ Lead the development and refinement of the framework for reporting the organization's risk posture.
+ Manage and perform scenario analyses to evaluate the impact of changes to the risk management framework.
+ Oversee the design and implementation of Power BI solutions to expand and optimize risk reporting capabilities.
+ Collaborate with cross-functional teams and stakeholders to gather requirements and ensure alignment with organizational goals.
+ Ensure the accuracy, consistency, and reliability of data across all reports and dashboards.
+ Provide strategic insights and actionable recommendations based on risk data analysis to inform decision-making.
+ Support the development and maintenance of the global Information Risk Management policies, standards, controls, and related risk assessment, oversight and assurance processes.
+ Support the standardization of information risk management activities by designing and/or researching best practices related to Information Risk Management assessment processes and tools.
+ Mentor and develop team members, fostering a culture of continuous improvement and professional growth.
+ Stay abreast of industry trends, best practices, and technological advancements in information risk management and data reporting.
+ Assist in developing the Information Risk Analysis strategy and framework.
+ Responsible for finding opportunities to improve data quality alignment across all functions/segments.
+ Proactively communicate reporting modifications and process changes to contributors based on senior management requests and personal observations.
**Required Qualifications:**
+ University Degree in Technology, Business, Risk Management, Auditing, or related field. A master's degree or relevant professional certification is a plus.
+ Minimum of 7 years of experience in Microsoft Excel and Power BI, with a track record of designing complex reports and dashboards.
+ Expertise in controls, IT risk management, data analysis, metrics design/development and reporting for risk function, preferably in the financial services industry
+ Strong analytical, problem-solving, and decision-making skills, with a keen attention to detail.
+ Excellent leadership and communication skills, with the ability to influence and engage stakeholders at all levels.
+ Familiarity with risk management principles, frameworks, and methodologies.
+ Ability to Independently undertake projects of an intricate nature and ad-hoc requests as required.
+ Proven experience in a management role within information risk management or a related field.
**Preferred Qualifications:**
+ Experience with data visualization and business intelligence tools.
+ Knowledge of database management, SQL, and data governance.
+ Strong organizational and project management skills, with the ability to manage multiple priorities.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The **Manager, Information Risk Management** is responsible for supporting the Directors within the team in the delivery of the 2nd Line of Defense risk oversight program across North America. The incumbent will serve as or has the foundation to become a Subject Matter Expert on information security, technology risk, and business continuity and disaster recovery management within the North America IRM team.
**Position Responsibilities:**
+ Support the directors on delivering the 2nd line information risk oversight and challenge program to the U.S. and Canadian Segments while enabling the Segments' L1 teams to manage their information risks efficiently and effectively. The L2 program covers key initiatives, high risk third parties, business continuity and disaster recovery, severe incidents and loss events, risk exceptions, issues and CAPs, Risk and Control Self Assessments (RCSAs), etc.
+ Promote a strong information risk culture and diversity, equity and inclusive values.
+ Stay abreast of new regulations, laws and requirements for information security, cybersecurity, information protection and privacy across jurisdictions.
+ Maintain and foster relationships with internal customers and risk partners.
**Required Qualifications:**
+ Minimum of 6 years of experience in risk and control space, specifically in the areas of Information Security, Business Resiliency, and Technology Risk
+ Expertise and prior experience in various aspects of security and information risk management (2nd line of defense preferred)
+ Strong communication skills and ability to explain highly technical concepts to non-technologists including business executives
+ Familiarity with IT and security, programming/coding and/or IT compliance
**Preferred Qualifications:**
+ Recognized professional designations in Information Security, Audit and Business Continuity (e.g. CISSP, CISA, CISM, CRISC, CSSLP, MBCP)
+ Results driven: Timely delivery with high quality
+ Strong time management and organizational skills to manage multiple tasks and changing priorities
+ Strong and effective communication
+ Ability to develop and maintain strong relationships
+ Ability to influence without authority
+ Strong team player with a collaborative approach
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity?Learn more at Function:**
Finance
**Job Sub** **Function:**
Risk Management
**Job Category:**
Professional
**All Job Posting Locations:**
Paranaque, National Capital Region (Manila), Philippines
**Job Description:**
Assists with the administration of Risk Management processes.
Conduct processes for compliance with SOPs and SOx compliance with appropriate supervision by manager and senior director.
Execute financial transactions with direction and oversight by manager for expenses and premiums.
Conducts collection of data from other departments and external TPAs, brokers, and insurers and prepare submissions for the placement of property and casualty insurance programs.
Day to day handling of property and casualty claims working with legal department, occupational health, and insurers both in and outside the US.
Maintain claims and other data essential to the operations of $4B captive insurance company.
Assist manager and senior director in contract reviews and M&A Due Diligence
Assists in providing data for internal or external audits or regulatory examinations.
Understands and applies Johnson & Johnson's Credo and Leadership Imperatives in day-to-day interactions with team.
This job does not require any experience. This job is overtime eligible.

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**_Information Risk Management Analyst _**

**The Opportunity**

As **Information Risk Management (IRM) Analyst **of GWAM Risk - Cybersecurity Operations, you will be responsible for performing risk assessment to which you will execute documented process workflows.

The **Information Risk Management (IRM) Analyst **has the accountability to:

- Execute documented process workflows to perform General Information Risk Management (IRM) services.
- Document processes and workflows and maintain/update the existing process documents.
- Contributes to drive efficiencies and enhancement opportunities to existing processes and techniques, using data analytics, automation and other process improvement techniques and ideas.
- Perform activities as assigned to GWAM Risk - Cybersecurity Operations.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- Bachelor's degree in Computer Science, Information Technology or equivalent.
- Has at least 1 year experience in a corporate environment
- Must pass current job expectations and meet performance metrics (for internal applicant)
- Must not have any attendance issues and have not received any disciplinary action (for internal applicant)

**_Soft skills: _**
- Strong in data collection and analytical skills
- Strong focus and attention to detail in both normal and high-pressured situations
- Problem-solving skills with proven ability to exercise flexibility and judgement.
- Excellent communication skills (oral and written) to clearly communicate complex ideas
- Self-directed, resourceful, and able to work independently with mínimal to no supervision.
- Ability to learn, know and act upon what is important to Manulife and Verticals we support.

**_Technical skills: _**
- Strong PC skills, with high proficiency in using Microsoft Office, especially Excel (VBA/Macros).
- Experience in writing and executing SQL statements.
- Knowledge in computer networking concepts (e.g., Protocols, Network Security, DHCP, DNS)
- Hands-on experience as an IT Systems, Security or Risk Analyst is an asset.
- Nice to have tool specific knowledge: Service Now, JIRA, MS SharePoint

**On the job you will**:

- Research, collect and analyze qualitative data needed for risk assessment.
- Perform monitoring control and conduct risk assessments including, but not limited to Firewall, ZScaler Exemptions, VDI, Azure Portal Access, Software, Removable Access, and Network Security Group Requests.
- Ensure that all risk assessments are perform according to service level agreements and adhere to the team playbooks.
- Ensure that monthly reports and ad-hoc requests are responded and delivered according to SLA.
- Contribute and collaborate in building and improving tools.
- Work independently on assigned tasks while providing regular progress updates.
- Actively contribute to knowledge-sharing exercises.
- Contributes to the success of the team
- **People Leader Role: No _

**Our commitment to you**:

- Our mission: to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**_This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice _.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer